3 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Caribe Hilton

4.5 out of 5
Caribe Hilton
1 San Geronimo Street, San Juan

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 637 avis sur 1240." "
Note des voyageurs de 8 (Bien), d’après 305 avis sur 1240." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1240." "
Note des voyageurs de 4 (Médiocre), d’après 79 avis sur 1240." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1240." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Benoit

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Plage privée très bien pour les enfants
Séjour de 5 nuits en janvier 2024
Réponse de Wanda le 3 févr. 2024
Dear Benoit, Thank you for choosing our property for your visit to Puerto Rico. We are glad you enjoy your stay and our beach area. Hope you can visit us soon.

6/10 Satisfaisant

Susan Diane

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
It’s not within walking distance of anything. The prices are outrageous on all drinks, dining, and activities of the property. It’s extremely outdated as far as pool areas and rooms. The pools need major maintenance and cleaned thoroughly. Mold growing on most of the tiles. Rooms have broken refrigerator door and cabinets. There is absolutely NO FREE ACTIVITY there. No entertainment like karaoke, pool tables, music etc.
Séjour de 7 nuits en mai 2024

10/10 Excellent

JESUS

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything in this hotel is very nice and comfortable except the main bar in the lobby. The bar tenders are a bit rude and not friendly at all which ruin the overall great experience of the hotel.
Séjour de 5 nuits en mai 2024
Réponse de Yesenia Cabrera le 25 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Alice

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing hotel amenities. Pool area and hot tub are incredible. Beach area is small but good enough if the beach isn’t the main thing you’re looking for. Staff at the check in desk were extremely helpful and friendly. Bartenders some were nice and some were dismissive.
Séjour de 4 nuits en mai 2024
Réponse de Yesenia Cabrera le 25 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Darren

Voyage en famille, Voyage en couple
Les points forts : Propreté
Front desk, concierge and bartender service below par. Front desk not friendly on check in but person on check was nice. Concierge service was never at their desk but when they were and I asked for help with transportation they just said I don’t do that and was rude. I would stay somewhere else’s in area if I came back. Beach and swimming was very nice. Saw some manatees walking alongside hotel
Séjour de 4 nuits en avril 2024
Réponse de Charilyz Abrams le 24 mai 2024
Dear Mr./Mrs. Darren Rahaman:Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated, the proper re-training will begiven to our Front Desk staff to be able to deliver the excellence Hospitality of Hilton and Caribe Hilton. Management per area has been advise of your feedback so we can look for immediate corrective action to deliver a great service and the hospitality Puerto Rico is well known for.We hope you will give us another chance in the future to be your preferred hotel while in the San Juan area.Sincerely,Caribe Hilton Staff

4/10 Médiocre

Angela

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Outside grounds are good.. staff are not helpful.. and are not interested in your comfort. The only staff with good customer service are the waiters by pool and housekeepers Room service MENU is very limited and same choices daily and very expensive. NO mini bars in rooms either!!! WiFi is NOT free !!! If you need to use a laptop be prepared to pay daily rates . Pass on this location!!
Séjour de 4 nuits en mai 2024
Réponse de Charilyz Abrams le 24 mai 2024
Dear Mrs. Angela:Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Definitely this does not represent Hilton or Caribe Hilton in general. Your feedback is greatly appreciated in order to perfect the guest experience and we have shared the same with management by department for immediate corrective actions so thank you very much. We hope you will give us another chance in the future to be your preferred hotel while in the San Juan area.Sincerely, Caribe Hilton Staff

10/10 Excellent

Georgia

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff were excellent, friendly & accommodating. Meals were excellent; building & rooms could have been cleaner & necessary minor repairs seem to have been overlooked. A paper map of both the property and the island would have been appreciated. Check in staff should routinely explain how the elevators work to new arrivals. A selection of a music channel on the tv would be a nice addition. Also, I would suggest that you promote that little ice cream and sandwich shop a bit more. They have more affordable options for guests to choose.
Séjour de 6 nuits en mai 2024
Réponse de Yesenia Cabrera le 23 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Luz Adriana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Caribe Hilton was everything I expected it to be. Took advantage of the tennis courts, private beach, pool, etc. Would definitely consider it again if going back to the area.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 23 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This resort had everything one needs to unwind and relax!! Loved the fitness center, pool was beautiful, the beach lagoon was so nice, and everything was clean. Staff were all so friendly and attentive. The food at each restaurant was also amazing. Would definitely return!
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 23 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 Bien

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean and staff very friendly
Séjour de 6 nuits en mai 2024
Réponse de Wanda le 21 mai 2024
Dear Denise,Thank you for choosing our property for your recent stay in Puerto Rico. We are glad you enjoyed your stay and that our Staff provided the service we are known for. Hope you can come back and visit us again.

10/10 Excellent

DESMOND

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only thing I did not like was the shower, old and needed rehab, everything else was great. The lobby has a wow factor along with the pool. You could enjoy a lot at just the hotel including snorkel, paddle boarding, scuba etc And even beach. Then just do other stuff around old San Juan to get a taste of the local environment.
Séjour de 2 nuits en mai 2024
Réponse de Wanda le 21 mai 2024
Dear Desmond, Thank you for staying with us for your recent stay in Puerto Rico. We are glad you enjoyed your stay and the activities we offer at Caribe. Your comments were forwarded to our Housekeeping and Engineering Department for them to work in the room. Hope you can visit us soon.

8/10 Bien

Vanneat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is at the resort
Séjour de 5 nuits en mai 2024
Réponse de Yesenia Cabrera le 20 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Cleston, Irlando

Les points forts : Équipements
Very nice
Séjour de 2 nuits en mai 2024
Réponse de Yesenia Cabrera le 20 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Luis A. Muniz

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 20 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Mildred the front desk agent was very pleasant and professional. Ivan the bell man was the highlight of this hotel, Truly amazing.The staff is Very friendly. The staff make this terrible hotel doable but I would never return. This hotel is a dump. I upgraded to the top floor at an extremely high rate, my room was filled with bugs. The balcony 20floors up had roaches. Water pressure was nonexistent. The beach is filthy. The beach furniture is filthy. I had to rake my beach area to get the trash and debris away so I could walk on the sand. This hotel should be avoided. As a loyal Marriott Bonvoy member I decided to try Hilton because the pictures on the website were amazing. What a mistake.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 19 mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton.I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

10/10 Excellent

Adriane Sharell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location!! Room could be updated.
Séjour de 4 nuits en mai 2024
Réponse de Yesenia Cabrera le 22 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Michelle

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I personally wouldn't really stay st this hotel a second time. I called the hotel 2 weeks before our check in date to double check if they had received my request for a crib in which the staff i spoke to stated that he does see the request on my booking and everything will be in place when i check in. Up on arrival to the hotel i inquired once more in which the staff stated she didn’t have this info but she would send someone up with a crib. After being at the airport with a baby and taking a flight i just wanted to rest for a moment but i had to wait for a crib to be sent to the room. We didn’t get proper instructions on utilizing the wrist band to use to elevator but we caught on once we saw others doing it. Upon arrival to the room our floor was on, there was a tray of eaten food and dirty dishes left in front of our door. We haven’t even been in the room yet. And when house keeping came with the crib she walked past the tray of dirty dishes twice . I also asked for the sheets to be changed because there were stains on them as if the beds got made but the sheets weren't new clean sheets. I had to go downstairs and request the sheets be changed as well as the tray of dirty dishes be taken up.. in addition the glass door for the balcony was really dirty and the crib that was brought up was also dirty. There was even a ants nest on the side table next yo the bed and the ants would crawl on the bed .. i had to utilize insect spray to help. That took away the positive for me
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 19 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback and are extremely appreciative of the scores you gave your recent experience! I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions. Thanks again and we hope to see you again in the near future!

10/10 Excellent

Orpha Evette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Condodo and T Mobile District. I didn’t like the dining options on the resort as much. They were pricey (morton) but it was close to Condodo, walking there and back was good exercise.
Séjour de 4 nuits en mai 2024
Réponse de Yesenia Cabrera le 19 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Kevaira

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful hotel ,..and will forever have a spot in my heart ….we flew out for both of our birthday and he proposed in the lobby 5/11/24 with a couple we met the night before who also will forever hold a spot in my heart…we will be returning annually ❤️
Séjour de 4 nuits en mai 2024
Réponse de Yesenia Cabrera le 19 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Bob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was wonderful
Séjour de 4 nuits en mai 2024
Réponse de Eric le 16 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

6/10 Satisfaisant

Melissa

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Wanda le 15 mai 2024
Dear Melissa, Thank you for choosing our property for your visit. We are sorry to hear your visit was not everything you were hoping for, truly hope you can provide us with another opportunity to serve you in the future.

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was excellent. Great location, very clean, the pools and beach were immaculate. Cant wait to go back.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 13 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

PAUL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Eric le 14 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 Excellent

Tiiu, Stoughton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bed was not comfortable
Séjour de 4 nuits en mai 2024
Réponse de Eric le 13 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores !

10/10 Excellent

melinda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Yesenia Cabrera le 12 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Elizabeth, Westwood

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Puerto Rico was amazing! Our stayed at this hotel was perfect. We really enjoyed the pool areas and access to the beach.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 10 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Horrible

Diandre

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Front Office le 9 mai 2024
Good afternoon Diandre. Our apologies that we were not able to meet your expectations. We spoke over the phone today, 5.9.24. You have my email information with the apology email sent to you today.it still remain at your service,

6/10 Satisfaisant

shelley

Very little elevators to use.... would take up to 10 mins just to get a free elevator.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 9 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Shavanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en avril 2024
Réponse de Wanda le 7 mai 2024
Dear Shavanda, Thank you for choosing our property as your home away from home. We are glad to see you enjoyed your visit, hope you can come back soon!

6/10 Satisfaisant

Moira

Les points faibles : Infrastructures et conditions de l’hébergement
With the amount of money that we paid for the room, it should’ve been a little more upgraded. I broken in my shower cabinet my refrigerator was broken. It was no microwave in the room for the cost of the room and was charged an additional $200 that I was unaware of on top of the 400 I had to put down to check it incidentals, they don’t tell you upfront out on the property watching the waves in the evening 10 PM was asked by security just sitting in a chair
Séjour de 4 nuits en mai 2024
Réponse de Yesenia Cabrera le 9 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Melissa Daisy

Séjour de 5 nuits en mai 2024
Réponse de Yesenia Cabrera le 9 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future! Y

10/10 Excellent

Melissa

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing view and service was excellent I just wish they had the pool open longer.
Séjour de 3 nuits en mai 2024
Réponse de Eric le 7 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative you rated your experience so highly! I have also noted your recommendation so we may perfect the guest experience.Thanks again and we hope to see you again in the near future!

10/10 Excellent

Blanca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is near the beach and has pools.
Séjour de 5 nuits en février 2024
Réponse de Yesenia Cabrera le 6 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Maria Elisabeth Guizar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing
Séjour de 3 nuits en avril 2024

10/10 Excellent

Frederick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe convenient and good for a family trip
Séjour de 2 nuits en avril 2024

8/10 Bien

Elaine, Jackson Heights

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Eric le 6 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

2/10 Horrible

Kiesha M

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very dated. Nothing was clean, maintained or new. The staff was rude, condescending and unhelpful with the exception of Gabriella, Richardo and Orlando at breakfast. They were the highlight of the stay as was our housekeeper. The hot tub was freezing and after being asked multiple days by multiple guests we gave up using it. The beach chairs were dirty, we got bit by red ants on the chairs and the kitchen caught on fire in the building we were staying. The front desk told us not to worry about it. It was fine. Everything in our room stunk of smoke. We couldn’t leave fast enough. Hilton standards were not met or even a thought when it comes to this property. It’s a beautiful location but for the price same your money
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 4 mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton.I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

4/10 Médiocre

Alexander

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel is worn out. And one main elevator was broken all week. This is not worth the cost.
Séjour de 3 nuits en mai 2024
Réponse de Yesenia Cabrera le 4 mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience. Thank you

10/10 Excellent

GREGORY ALLEN, Palm Bay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a lovely time at the Caribe Hotel. Our room had a beautiful balcony with a stunning view of the water, which was perfect for enjoying our morning coffee. The hotel has an on-site Starbucks, a steakhouse, an Italian restaurant, and other amenities that provided everything we needed for a relaxing vacation. Overall, we highly recommend the Caribe Hotel!
Séjour de 5 nuits en avril 2024
Réponse de Yesenia Cabrera le 4 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, pool area was so fun!
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 4 mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 Excellent

Denaijah

Séjour de 4 nuits en avril 2024
Réponse de Wanda le 21 mai 2024
Dear Denaijah, Thank you for choosing our property for your visit to Puerto Rico. We are glad to know you enjoyed your stay with us. Hope to see you back soon.

10/10 Excellent

Raisa graciela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a great experience at this hotel. The staff was courteous, the hotel was clean, and there were many amenities available. This would be my go to hotel for any other future trips to Puerto Rico,
Séjour de 3 nuits en avril 2024
Réponse de Yesenia Cabrera le 30 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Katie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service et équipements
The room was not entirely clean when we first arrived. The hotel lost water supply, the pool was clean, but not well maintained. The property is absolutely beautiful though!
Séjour de 5 nuits en avril 2024
Réponse de Eric le 28 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments! I have also noted the issues you encountered to hopefully rectify them for future guests.Thanks again and we hope to see you again in the near future!

10/10 Excellent

Mark-Anthony

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Caribe Hilton was a great family experiences. Rustic/Lolas restaurant was great. Hotel staff was nice. My son loves the pool. I loved the on site beach.
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 27 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 Satisfaisant

Anissa L

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The property needs some updating, painting, and maintenance. The elevators broke twice within three days. The beach are needs to be refurbished too. Great staff.
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 27 avr. 2024
Thank you for taking the time to review your recent stay at the Caribe Hilton. We appreciate your feedback and are glad to see you are enjoying your stay with us.

8/10 Bien

Thaiesha

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view from my balcony was amazing. My husband, friends and myself all enjoyed lounging on the beach daily. We just wished that the beach was combed from the seaweed instead of seeing it all piled up in a line on the shore line. The food was delightful along with the drinks. The staff was truly courteous to us & big shout outs to Mildred from the Front desk, Walker at the bar & Dolores that kept up the room.
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 25 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

4/10 Médiocre

Ashley

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in process was a nightmare. We stood in line forever. Rooms were not cleaned well when we arrived, no robes or slippers in the room. Hand prints all overhead board the window and mirror. The room was not cleaned properly the entire stay of five days. We had to ask for simple things like shower gel. We experienced not one but TWO WATER OUTAGES. There was no running water in the room for hours. We were not offered anything for this inconvenience. I wouldn’t not stay here again. The location was the only good thing about it.
Séjour de 5 nuits en avril 2024
Réponse de Yesenia Cabrera le 25 avr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call the front desk and ask for me to make it right for you!

10/10 Excellent

Jessica

Séjour de 3 nuits en avril 2024
Réponse de Wanda le 14 mai 2024
Dear Jessica, Thank you for choosing our property for your recent visit to Puerto Rico. We are glad to know that you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Conrad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was right by the ocean, pools and hot tubs were nice. Loved the valet parking, staff there was very nice and friendly.
Séjour de 5 nuits en avril 2024
Réponse de Yesenia Cabrera le 25 avr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 Horrible

MONICA

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is outdated. Emphasis on outdated. Switched our rooms 3 times, for our third room to have a clogged shower that took 30 mins to correct.also our final room the hallway smelled of sewer! Bell hop did not help with bags upon arrival nor during our 3 room switch. Manager was incredibly rude! Swim up pool does not connect to main pool making the area very limited in space. Food is mediocore with majority of the restaurants closed.
Séjour de 4 nuits en avril 2024
Réponse de Yesenia Cabrera le 25 avr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call us at the front desk and ask for me to make it right for you!