Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,0/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 30 avr. 2024
Hi Elif,Thank you for sharing your feedback. We're pleased to hear that our reception staff was very friendly and that you liked our location and private parking, even if the latter had limited attention. We're sorry to hear that the hotel's insulation was inadequate, and we understand how important it is to have a quiet and comfortable environment. We'll look into ways to improve soundproofing to ensure a more peaceful stay for our guests. We're glad that you found the hotel's proximity to transportation convenient. If you have any other feedback or suggestions, we're always here to listen and improve. Thank you for choosing us, and we hope to welcome you back for a more seamless experience.Best Regards, Signature San FranciscoCustomer Care Team
4/10 Médiocre
Eloïne
Voyage en couple
17 sept. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Eloïne
Séjour de 3 nuits en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Hi Eloïne,Thank you for sharing your feedback about your stay. We appreciate your honesty in describing your experience, both the positive and negative aspects. We're glad to hear that our staff provided you with good service and helped resolve the issue with your mattress. However, we apologize for the cleanliness issues and the condition of the room, as well as the neighborhood concerns. Your feedback is important to us, and we will use it to make improvements and address these issues. We hope you'll consider giving us another opportunity to provide a better experience in the futureBest Regards, Signature San FranciscoCustomer Care Team
4/10 Médiocre
SEBASTIEN
Voyage en famille
22 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Je ne recommande absolument pas !!!
SEBASTIEN
Séjour de 2 nuits en août 2023
Réponse de Customer Care Team le 25 août 2023
Hi SEBASTIEN,We deeply regret to hear about your disappointing experience during your stay. We apologize for the initial impression upon your arrival and any discomfort caused by the room's condition and odor. It's disheartening to learn about the cleanliness issues you encountered, and we take these matters seriously. Please know that your feedback will be shared with our housekeeping team for immediate improvement. Regarding breakfast, we apologize for any inconvenience you faced due to limited seating. We understand the importance of a pleasant dining environment and will explore ways to enhance this aspect of your stay. We also understand that the neighborhood's environment was concerning to you. We value the safety and comfort of our guests and will continue to work towards creating a secure atmosphere. Your comments are essential for us to make necessary improvements and we truly appreciate your feedback. We hope you might consider giving us another opportunity to provide you with a better experience in the future.Best Regards, Signature San FranciscoCustomer Care Team
8/10 Bien
ANNE LAURE
18 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
ANNE LAURE
Séjour de 3 nuits en avril 2023
Réponse de Customer Care Team le 20 avr. 2023
Chère Anne, merci beaucoup pour votre commentaire. Nous apprécions beaucoup votre entreprise. Cependant, nous nous excusons sincèrement pour le niveau de bruit dans la rue. Nous travaillons sur des solutions qui pourraient aider à bloquer le niveau de bruit. Nous aimerions avoir l'opportunité de nous racheter avec vous, si vous choisissez de rester avec nous à nouveau.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Lise
9 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lise
Séjour de 2 nuits en septembre 2022
8/10 Bien
isabelle
Voyage en famille
22 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
isabelle
Séjour de 4 nuits en juillet 2022
Réponse de Guest Experience Team le 29 août 2022
Dear Isabelle, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.
6/10 Satisfaisant
Anne-Sophie
Voyage en famille
18 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Odeur de tabac froid insupportable
Anne-Sophie
Séjour de 2 nuits en juillet 2022
8/10 Bien
Dussurgey
2 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dussurgey
Séjour de 2 nuits en mai 2022
8/10 Bien
Jeanne
18 févr. 2020
Jeanne
Séjour de 2 nuits en août 2019
8/10 Bien
Vincent
Voyage d’affaires
17 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1 night in SF after a long haul
Vincent
Séjour de 1 nuit en février 2020
Réponse de Customer Care Team le 19 févr. 2020
Hi Vincent,
Thank you for your review of the recent experience. We are glad that you chose us. We have noted your feedback regarding the elevator and will definitely see what can be done about that. In case of help with the luggage, you can always request our staff and they will be happy to help you. Also, we have noted your feedback regarding the curtains and will definitely pass it to the management. Thank you for liking the breakfast. We look forward to hosting you more successfully in the future!
Best Regards,
Signature San Francisco
Customer Care Team
8/10 Bien
Laurence
Voyage en famille
27 déc. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon rapport qualité prix
Laurence
Séjour de 5 nuits en décembre 2019
Réponse de Customer Care Team le 31 déc. 2019
Hi Laurence,
Thank you for sharing your experience with us. We are glad that you liked the amenities and found the location convenient. Again, we are happy to know that the breakfast appeared to be adequate. However, we are sorry if the size of the breakfast room was not entirely to your liking. We will definitely discuss this aspect with our team to improve the scenario. Also, we thank you for your suggestion regarding the double glazing and will share it with the management. All in all, we are happy that you found good value for money. We look forward to having you here with us once more!
Best Regards,
Signature San Francisco
Customer Care Team
4/10 Médiocre
ABDELHABIB
Voyage en famille
12 nov. 2019
Les points faibles : Infrastructures et conditions de l’hébergement
Décevant
ABDELHABIB
Séjour de 7 nuits en novembre 2019
Réponse de Customer Care Team le 14 nov. 2019
Dear Abdelhabib, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
8/10 Bien
Julien
Voyage en famille
31 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Hôtel
Julien
Séjour de 2 nuits en octobre 2019
Réponse de Sanjay le 31 oct. 2019
Thank you for staying with us and giving a very nice review about your stay. We hope you will visit us again in the near future.
8/10 Bien
Christophe
Voyage en famille
30 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je reviendrai avec plaisir
Christophe
Séjour de 10 nuits en octobre 2019
Réponse de Sanjay le 30 oct. 2019
Thank you for staying with us and providing a nice review back. We hope you will come and stay with us again in the near future.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
17 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Sanjay le 17 oct. 2019
Thank you for staying with us and giving us a nice review about our property. We hope you will come and stay with us again in the future.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
18 août 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Customer Care Team le 20 août 2019
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
8/10 Bien
Olivier, Paris
14 août 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Olivier
Séjour de 6 nuits en août 2019
Réponse de Customer Care Team le 25 août 2019
Dear Olivier, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
Voyageur vérifié
Voyage en famille
5 août 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en juillet 2019
Réponse de Customer Care Team le 16 août 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
Diane, Montreal
2 août 2019
Les points forts : Propreté, personnel et service, équipements
Diane
Séjour de 4 nuits en juillet 2019
Réponse de Customer Care Team le 13 août 2019
Dear Diane, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
29 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Customer Care Team le 9 août 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
Voyageur vérifié
29 juil. 2019
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Customer Care Team le 2 août 2019
Dear guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
8/10 Bien
Louis-Philippe
25 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Louis-Philippe
Séjour de 2 nuits en juillet 2019
Réponse de Customer Care Team le 29 juil. 2019
Dear Louis-Philippe, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.
8/10 Bien
Voyageur vérifié
8 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en juillet 2019
Réponse de Customer Care Team le 12 juil. 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
catherine
2 juil. 2019
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
catherine
Séjour de 3 nuits en juin 2019
Réponse de Customer Care Team le 9 juil. 2019
Dear Catherine, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.
8/10 Bien
Voyageur vérifié
Voyage en groupe
9 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Customer Care Team le 4 juin 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
10/10 Excellent
Eline
16 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel !
Eline
Séjour de 2 nuits en avril 2019
Réponse de Guest Experience Manager le 23 avr. 2019
Hey Eline,
Thank you for choosing to stay with us. It appears from your ratings that you had a wonderful experience at the hotel. We do hope to see you again very soon for another comfortable stay during your next trip to the city.
Best Regards,
Signature Inn
Customer Care Team
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage en famille
3 mars 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
8/10 Bien
Voyageur vérifié
21 août 2018
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en août 2018
8/10 Bien
Mohsen
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mohsen
Séjour de 1 nuit en mai 2024
8/10 Bien
Andrew
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mai 2024
10/10 Excellent
Rae
23 mai 2024
Rae
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Jasmin, Riverside
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jasmin
Séjour de 2 nuits en mai 2024
Réponse de Customer Care Team le 22 mai 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable that the elevator was not working and the stairs were dirty. We are addressing these maintenance issues immediately to ensure they are resolved promptly.We're also sorry to hear about the problems with the toilet, the small room size, and the limited parking space. We understand how frustrating this must have been for you.Your feedback about cleanliness, amenities, and property conditions is deeply concerning, and we are taking steps to address these areas to prevent future occurrences.We truly appreciate your honesty and hope you will give us another chance to provide you with a much-improved experience in the future. Please feel free to reach out directly if there is anything else we can do for you.Best Regards, Signature San FranciscoCustomer Care Team
8/10 Bien
Isabel
16 mai 2024
Les points faibles : Personnel et service
Isabel
Séjour de 3 nuits en mai 2024
Réponse de Customer Care Team le 22 mai 2024
Hi Isabel,I'm sorry to hear about your experience. Your safety and comfort are our top priorities, and I apologize if you felt unsafe during your stay. We take these concerns seriously and will address them promptly. Additionally, we apologize for the noise and the discomfort caused by the bunk beds being too close together.Regarding your feedback about the staff and service, we strive to provide excellent customer service, and I'm sorry we fell short of your expectations. We will review your comments with our team to ensure we improve in this area.Your feedback is invaluable to us, and we appreciate you sharing your experience. If there's anything else you'd like to discuss or if there's anything we can do to make it up to you, please don't hesitate to reach out directly.Best Regards, Signature San FranciscoCustomer Care Team
8/10 Bien
Alexander
16 mai 2024
Les points forts : Propreté et personnel et service
Alexander
Séjour de 5 nuits en mai 2024
Réponse de Customer Care Team le 22 mai 2024
Hi Alexander,Thank you for your feedback. We apologize for the noise issues you experienced during your stay, especially due to the elevator being remodeled. We understand how disruptive this can be and regret any inconvenience caused. We will look into ways to minimize noise from the stairwell and improve sound insulation in the rooms to ensure a more peaceful stay for our guests. We appreciate your understanding and are glad to hear that overall, you found our hotel to be great for the price. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
RAUL
4 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RAUL
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 6 mai 2024
Hi RAUL,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Miranda
21 avr. 2024
Les points forts : Personnel et service
Miranda
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 23 avr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
10/10 Excellent
Patricia
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 25 avr. 2024
Hi Patricia,Thank you for sharing your thoughts. We're delighted to hear that you found our hotel clean and safe, especially as a solo female traveler. Safety and cleanliness are top priorities for us, and it's reassuring to know that you felt secure during your stay. If there's anything we can do to make your future visits even more enjoyable or if you have any suggestions for improvement, we'd love to hear from you. We hope to welcome you back soon for another safe and pleasant stay. Thanks for choosing us!Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Chiu
Voyage en groupe
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chiu
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 15 avr. 2024
Dear guest, we're delighted to hear that you had a positive experience with our front desk staff! Providing helpful and friendly service is a top priority for us, and we're pleased that our team members were able to assist you during your stay. Your kind words will be shared with them as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Kelsey
Voyage en groupe
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelsey
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 3 avr. 2024
Hi Kelsey,We're thrilled to hear that you found our hotel booking process convenient and enjoyed the walkable surrounding area! Providing easy and accessible accommodations for our guests is a top priority, and we're delighted that you had a positive experience in this regard. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Francisco
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Francisco
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 3 avr. 2024
Hi Francisco,Thank you for choosing to stay with us at the Signature SF, and for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and found value in our accommodations. Providing clean, quiet rooms with decent amenities at an affordable price is what we aim for, and we're thrilled that we met your expectations. It's great to hear that our front desk staff were friendly and attentive to your needs, and we're glad you found our location convenient for exploring the city. We understand the importance of easy parking options, and we're pleased that you had no trouble finding a spot across the street from the hotel. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Francisco!Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Gunjan
Voyage en groupe
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gunjan
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 1 avr. 2024
Hi Gunjan,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a very good experience with our team during your stay. Providing exceptional service is our top priority, and we're thrilled that our staff's efforts made a positive impact on your visit. Your kind words will be shared with our team as encouragement to continue delivering outstanding service to all our guests. We look forward to welcoming you back to our hotel in the future.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Yassellys
27 mars 2024
Les points forts : Personnel et service
Yassellys
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 28 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
LAP KAN
Voyage en couple
25 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
LAP KAN
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Hi LAP,We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the size of the room, cleanliness issues, and the distance from the city center. We understand the importance of a comfortable stay and are actively working to address these concerns. Regarding the lift situation, we regret any inconvenience caused by its unavailability, and we're working diligently to complete the installation. Moving forward, we will ensure that all relevant information, including any ongoing renovations, is clearly communicated on our booking page. We're delighted to hear that our night staff provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to improve our property conditions and facilities to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Josie
23 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Josie
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
Gaby
Voyage en groupe
17 mars 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Gaby
Séjour de 3 nuits en mars 2024
Réponse de Customer Care Team le 19 mars 2024
Hi Gaby,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon your arrival. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of our standards during your stay. Please rest assured that we are addressing this with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope that despite this, you were able to enjoy the other aspects of your stay. Should you choose to stay with us again, we will strive to provide you with a spotless experience from start to finish. Thank you for bringing this to our attention.Best Regards, Signature San FranciscoCustomer Care Team
8/10 Bien
Maribel
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maribel
Séjour de 2 nuits en mars 2024
Réponse de Customer Care Team le 19 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
4/10 Médiocre
Victor
Voyage en couple
9 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Hi Victor,We're sorry to hear that your experience did not meet expectations in terms of cleanliness and sound insulation. Your feedback regarding the sheets and noise disturbance is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. However, we're glad to know that you found our location convenient and our staff friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team
6/10 Satisfaisant
Stephanie
25 févr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en février 2024
Réponse de Customer Care Team le 27 févr. 2024
Hi Stephanie,We're genuinely sorry to hear about your experience regarding the odor and your dissatisfaction with our property's conditions and facilities. Providing a comfortable and pleasant environment for our guests is a top priority, and it's clear we missed the mark during your stay. We take feedback like yours seriously and will immediately investigate the source of the odor and conduct a thorough review of our facilities to address and rectify these issues promptly. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these concerns to our attention. We are committed to making the necessary improvements and hope to have the opportunity to demonstrate our dedication to excellence should you choose to stay with us again in the future.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Carla
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carla
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 21 févr. 2024
Hi Carla,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and ensuring a clean and comfortable environment for our guests are top priorities for us. We're delighted that you found our staff very nice and helpful, and we're glad that our parking space met your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team
10/10 Excellent
Catalina
17 févr. 2024
Les points forts : Propreté et personnel et service
Catalina
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 19 févr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team