Avis
6,2
6,2/10
Propreté
6,4/10
Personnel et service
5,8/10
Équipements
5,8/10
Infrastructures et conditions de l’hébergement
6,0/10
Écoresponsabilité
Avis
Voyage en groupe
3 oct. 2023
Les points forts : Personnel et service
Séjour de 2 nuits en septembre 2023
8/10 Bien
Christelle
28 sept. 2023
Christelle
Séjour de 1 nuit en septembre 2023
6/10 Satisfaisant
Sibylle
Voyage en groupe
21 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sibylle
Séjour de 4 nuits en septembre 2023
6/10 Satisfaisant
Jean-François
16 sept. 2023
Jean-François
Séjour de 5 nuits en septembre 2023
2/10 Horrible
Sebastien
Voyage d’affaires
15 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastien
Séjour de 3 nuits en septembre 2023
4/10 Médiocre
Véronique
Voyage en couple
5 sept. 2023
Les points faibles : Propreté et équipements
Véronique
Séjour de 1 nuit en septembre 2023
8/10 Bien
Muriel
Voyage en famille
26 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muriel
Séjour de 2 nuits en juillet 2023
4/10 Médiocre
Caroline
Voyage en famille
10 juil. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Caroline
Séjour de 4 nuits en juillet 2023
2/10 Horrible
Nicolas
6 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Nicolas
Séjour de 4 nuits en juillet 2023
6/10 Satisfaisant
Yvan
Voyage en famille
1 juil. 2023
Les points forts : Personnel et service
Yvan
Séjour de 3 nuits en juin 2023
2/10 Horrible
Sylvain
Voyage en groupe
25 juin 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Sylvain
Séjour de 3 nuits en juin 2023
10/10 Excellent
christine
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
christine
Séjour de 2 nuits en mai 2023
8/10 Bien
Franck
25 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Franck
Séjour de 2 nuits en mai 2023
8/10 Bien
Sébastien
23 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sébastien
Séjour de 1 nuit en mai 2023
6/10 Satisfaisant
Tom
19 mai 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Tom
Séjour de 3 nuits en mai 2023
8/10 Bien
Antoine
18 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement idéal pour court séjour
Antoine
Séjour de 2 nuits en mai 2023
6/10 Satisfaisant
Alice
1 mai 2023
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Alice
Séjour de 2 nuits en avril 2023
8/10 Bien
marie-christine
27 avr. 2023
Les points forts : Propreté et personnel et service
marie-christine
Séjour de 7 nuits en avril 2023
6/10 Satisfaisant
Carlos
22 mai 2024
Carlos
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Sulieman
Voyage d’affaires
21 mai 2024
Sulieman
Séjour de 1 nuit en mai 2024
Réponse de SF Central Hotel, Management. le 22 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, and we apologize for the confusion regarding parking fees.We understand that a 3-star rating indicates your experience was somewhat average. While we're glad it wasn't entirely negative, we want to ensure complete transparency on future stays.Regarding the parking fee, you're absolutely right. We do have a parking fee of 20.70 (plus tax) per day, and this information should be clear during the booking process. To improve transparency, we are working with Expedia to ensure their listings accurately reflect our parking fees. In addition, we will be reviewing our own website to make sure parking information is clear and easy to find.We also have a security deposit policy, which is a refundable deposit of under 100 that is authorized upon check-in and returned upon check-out, assuming no damages are incurred. Information about this deposit should be available on our website and during booking.We appreciate you mentioning these discrepancies, and we're taking steps to address them.Thank you again for your feedback.Sincerely,SF Central Hotel.
6/10 Satisfaisant
Bimal
Voyage en famille avec de jeunes enfants
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bimal
Séjour de 2 nuits en mai 2024
Réponse de SF Central Hotel Management Team le 20 mai 2024
We apologize for any confusion caused by the photos. The tall building next to our hotel appears in our images due to its proximity. We will update our photos to better represent our property. Thank you for bringing this to our attention.
6/10 Satisfaisant
FREMON
19 mai 2024
FREMON
Séjour de 1 nuit en mai 2024
Réponse de SF Central Hotel Management Team le 20 mai 2024
We apologize for the inconvenience of only having one bath towel in your room. We strive to ensure our guests have all the necessary amenities and will address this issue with our housekeeping team. Thank you for bringing this to our attention.
6/10 Satisfaisant
Manfred
16 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manfred
Séjour de 3 nuits en mai 2024
Réponse de SF Central Hotel, Management. le 16 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We sincerely apologize for the disruption caused by noisy guests and the inconvenience of the malfunctioning bathroom fan.Regarding the broken bathroom fan, we apologize that our efforts to address it during your stay fell short. A functioning bathroom fan is essential for comfort and ventilation. We will be following up to ensure the fan is repaired immediately.We hope you'll give SF Central Hotel another chance. We are committed to providing a peaceful and comfortable environment for all our guests.Sincerely,SF Central Hotel.
8/10 Bien
Lawrence, San Francisco is
Voyage en famille avec de jeunes enfants, Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 1 nuit en février 2024
Réponse de SF Central Hotel, Management. le 15 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your honest feedback, as it helps us identify areas where we can improve.A 4 out of 5 rating lets us know we're on the right track, but there's still room for improvement. We're glad you found your stay to be mostly positive.We hope you'll give us another chance to show you the improvements we're making. Please don't hesitate to reach out to me directly at tl@sanfranciscocentralhotel.com if you have any further questions or concerns.Sincerely,SF Central Hotel.
6/10 Satisfaisant
Guadalupe
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guadalupe
Séjour de 1 nuit en mai 2024
Réponse de The SF Central Hotel, Management. le 15 mai 2024
Thank you for taking the time to leave a review of SF Central Hotel! We appreciate your feedback, even if it wasn't a perfect score.We're glad to hear that your one-night stay at SF Central Hotel was decent overall and that you didn't have any major complaints. While a 3 out of 5 rating indicates a neutral experience, we'd love to hear what we could have done to make it a 5-star stay!If you're ever in San Francisco again and considering a longer stay, we hope you'll give SF Central Hotel another chance. We're confident we can provide a comfortable and enjoyable experience for a multi-night visit.In the meantime, thank you for choosing SF Central Hotel. We hope you had a wonderful time in San Francisco!Sincerely,The SF Central Hotel Team.
4/10 Médiocre
Naw
13 mai 2024
Les points faibles : Personnel et service
Naw
Séjour de 1 nuit en mai 2024
Réponse de SF Central Hotel, Management. le 15 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We sincerely apologize that your experience fell short of expectations, and we take your feedback very seriously.Respectful and friendly service is a core value at SF Central Hotel. We will be reviewing your comments with our staff and retraining them to ensure all guests receive courteous and professional treatment. A malfunctioning toilet is a major inconvenience. We will be sending maintenance staff immediately to inspect and repair the toilet in the room you occupied.We apologize for the noise disruption from upstairs guests and housekeeping activities. We will be reviewing our housekeeping procedures to minimize noise during guest occupancy hours. Additionally, we will be reminding all guests about noise courtesy.We hope you'll give us another chance to demonstrate the high standards of hospitality we strive for at SF Central Hotel. Sincerely,SF Central Hotel
2/10 Horrible
Henrry
11 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Henrry
Séjour de 2 nuits en mai 2024
Réponse de SF Central Hotel Management Team le 11 mai 2024
We apologize for the noise and cleanliness issues you encountered during your stay. Providing a peaceful and clean environment is important to us, and we regret falling short of your expectations. Your feedback will be addressed promptly to ensure improvements are made. Thank you for bringing this to our attention.
4/10 Médiocre
Julio
Voyage d’affaires
8 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julio
Séjour de 3 nuits en mai 2024
Réponse de SF Central Hotel Management Team le 9 mai 2024
We apologize for the issues you experienced during your stay, including the unpleasant odor in the room and the noisy appliances. We understand how these factors can impact your comfort and overall experience. We also regret that our front desk setup did not meet your expectations. Your feedback is important to us as we continually strive to improve our guest experience. We appreciate your comments and take them seriously as we work to address these concerns.
8/10 Bien
Naishan
8 mai 2024
Les points forts : Personnel et service
Naishan
Séjour de 1 nuit en mai 2024
Réponse de SF Central Hotel, Management. le 8 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, as it helps us identify areas where we can improve.We understand that affordability is a major factor for many travelers, and we're glad we could offer a comfortable and budget-friendly option for your stay.We take your feedback seriously, and we are committed to providing a better experience for all our guests.Thank you again for choosing SF Central Hotel. We look forward to welcoming you back soon!Sincerely,The SF Central Hotel Team
10/10 Excellent
Kevin
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mai 2024
2/10 Horrible
Kayla
Voyage en famille avec de jeunes enfants, Voyage en famille
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kayla
Séjour de 2 nuits en avril 2024
Réponse de SF Central Hotel Management Team le 2 mai 2024
We are deeply sorry to hear about the issues you encountered during your stay. It's concerning that your experience fell significantly short of our standards, especially regarding safety and guest service. We take your feedback very seriously, and we will address these issues immediately with our team to ensure they are corrected and do not occur again.The safety and comfort of our guests are our top priorities, and we regret that we did not provide an environment that met these criteria. We appreciate you bringing these matters to our attention, and we hope you will give us another opportunity to restore your confidence in our hotel.Please contact us directly to discuss how we can make this right for you.
10/10 Excellent
Ivan
2 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivan
Séjour de 1 nuit en mai 2024
Réponse de SF Central Hotel Management Team le 2 mai 2024
Thank you for your positive feedback and recommendation! We're delighted to hear that you found the room to your satisfaction, clean and tidy. We strive to provide a comfortable and welcoming environment for all our guests, whether they're passing through or just taking a night out. We appreciate your support and look forward to welcoming you back to our motel in the future.
4/10 Médiocre
Anacleto
1 mai 2024
Anacleto
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 2 mai 2024
Thank you for your feedback. We're glad to hear that you found our location to be central and convenient. However, we're concerned that we did not fully meet your expectations. We are committed to improving our service and guest experience, and we would appreciate more details about what could have made your stay better. Please reach out to us directly to discuss this further. We value your input and hope to have the opportunity to provide a better experience on your next visit.
10/10 Excellent
Ricardo, Salinas
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 1 nuit en avril 2024
Réponse de The SF Central Hotel, Management. le 16 mai 2024
We're absolutely thrilled to hear you awarded us a perfect rating! Thank you so much for your kind words about SF Central Hotel. Your review truly means a lot to us.We strive to create a comfortable and enjoyable experience for all our guests, and your feedback lets us know we're on the right track.Would you be willing to recommend SF Central Hotel to others? Perhaps you could share your experience on social media or travel websites! We'd be truly grateful.Thank you again for choosing SF Central Hotel. We look forward to welcoming you back soon!Sincerely,The SF Central Hotel Team.
10/10 Excellent
Kyle
Voyage d’affaires
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kyle
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 29 avr. 2024
Thank you for your kind words! We're thrilled to hear that our reception team made a positive impact on your check-in experience. We always strive to provide professional and friendly service, and it's rewarding to know that we succeeded. We'll be sure to share your compliments with our staff. We look forward to welcoming you back to SF Central Hotel in the future!
4/10 Médiocre
Jose
27 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 29 avr. 2024
We're sorry to hear that your experience did not meet your expectations. We take your feedback seriously and are committed to improving. Please feel free to reach out to us directly with any specific issues you encountered, as we are eager to address them and ensure a better experience for all our guests in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better.
6/10 Satisfaisant
Dat
Voyage en famille
24 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dat
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 24 avr. 2024
We appreciate you taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that your interaction with our staff during the midnight shift did not meet your expectations. We aim to provide courteous and professional service to all our guests, and we will address this matter with our team to ensure better experiences in the future.On a positive note, we are pleased to hear that your morning interactions were friendly and helpful. We value both your constructive comments and compliments, as they help us maintain and improve our service standards.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and provide a better experience.
6/10 Satisfaisant
Carlos
23 avr. 2024
Carlos
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel, Management. le 15 mai 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your honest feedback, as it helps us identify areas where we can improve.A 3 out of 10 rating indicates a somewhat average experience. While we're glad it wasn't entirely negative, we understand there was room for improvement.We take your feedback seriously, and we are committed to providing a better experience for all our guests.We hope you'll give us another chance to show you the improvements we're making. Sincerely,SF Central Hotel
2/10 Horrible
Aylin
Voyage en famille
22 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Aylin
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 22 avr. 2024
We sincerely apologize for the condition of your room and the issues you experienced during your stay. It is our goal to provide clean, comfortable accommodations and a peaceful environment, and we clearly fell short. We appreciate your feedback and will immediately address the cleanliness, bed squeaking, and noise insulation issues with our housekeeping and maintenance teams. Please know that your comfort is our priority, and we are committed to improving based on your comments. If there is anything we can do to assist you further or make this right, please do not hesitate to contact us directly.
2/10 Horrible
Yabet
22 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yabet
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 24 avr. 2024
We are truly sorry to hear that your experience did not meet your expectations. We take your feedback seriously and are committed to improving. Please feel free to reach out to us directly with any specific issues you encountered, as we are eager to address them and ensure a better experience for all our guests in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better.
6/10 Satisfaisant
Frederic-Patrick
16 avr. 2024
Les points faibles : Personnel et service
Frederic-Patrick
Séjour de 2 nuits en avril 2024
Réponse de SF Central Hotel, Management le 17 avr. 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your honest feedback, as it allows us to identify areas where we can improve.We hope you'll give us another chance to show you the improvements we're making. Sincerely,SF Central Hotel
6/10 Satisfaisant
Cory
Voyage en couple
14 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Cory
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 16 avr. 2024
Thank you for your feedback. We apologize for the issues you encountered with the bathroom window and the noise level during your stay. Rest assured, we'll address these concerns promptly to ensure a more comfortable experience for our guests. Additionally, we appreciate your comments about our staff and will use them to improve our service. If you decide to stay with us again, please don't hesitate to reach out if you need any assistance during your stay. We hope to have the opportunity to provide you with a more enjoyable experience in the future.
6/10 Satisfaisant
Rebekah
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
14 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rebekah
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel, Management. le 14 avr. 2024
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, both positive and negative, as it helps us improve the guest experience.We sincerely apologize that your recent stay at SF Central Hotel fell short of expectations. It's unacceptable that your room was dirty, the door had a light leak, and the AC wasn't working.We take guest feedback seriously, and we are taking immediate steps to address these issues. We will be thoroughly investigating the cleanliness concerns in your room and ensuring our housekeeping procedures are followed meticulously. Maintenance will be inspecting all rooms for light leaks around the doors and fixing any found. Additionally, we will be prioritizing repairs for the AC unit in your room (or the room type you stayed in) to ensure proper functionality.Sincerely,SF Central Hotel.
10/10 Excellent
gregory a.
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
gregory a.
Séjour de 11 nuits en mars 2024
Réponse de SF CENTRAL HOTEL MANAGEMENT. le 14 avr. 2024
Thank you so much for your incredible 5-star review of Hotel SF Central! We're thrilled to hear that you had such a positive experience during your stay.Thank you for choosing SF Central Hotel! We appreciate your understanding regarding our housekeeping schedule.To optimize efficiency and minimize disruption during your stay, we offer a full housekeeping service every five days. This includes changing linens, replacing amenities, and thoroughly cleaning your room.In the meantime, if you require fresh towels, toiletries, coffee, or trash removal, we're happy to fulfill your requests promptly! Simply call the front desk at your convenience, and our friendly staff will deliver the requested items directly to your room.We apologize if this wasn't communicated clearly upon check-in. We strive to provide a comfortable and convenient stay, and we're always happy to assist with any of your needs.Sincerely,SF Central Hotel Management
8/10 Bien
Tina
Voyage en famille
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tina
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 12 avr. 2024
We're glad to hear that you had a satisfactory experience during your stay with us. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back to SF Central Hotel in the future!
2/10 Horrible
Marisa
8 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Marisa
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 8 avr. 2024
We're deeply sorry for the distress caused by the situation in our parking lot. The safety and comfort of our guests are our utmost priorities, and we regret that your experience fell short of expectations. We take your feedback seriously and are actively addressing these concerns to ensure a more secure environment for all our guests. We understand your decision not to stay, and we apologize for any inconvenience. Should you reconsider staying with us in the future, please contact us directly, and we'll do our best to provide a more positive experience.
2/10 Horrible
Gelain
Voyage en groupe
5 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gelain
Séjour de 2 nuits en avril 2024
Réponse de SF Central Hotel. le 6 avr. 2024
Thank you for your review of SF Central Hotel. We sincerely apologize that your recent stay fell short of expectations, particularly regarding the outdated feel and unpleasant odors in the rooms.We understand if you're hesitant to return after this experience. However, we are actively working on improvements based on guest feedback, and we hope you'll give SF Central Hotel another chance in the future.Sincerely,The SF Central Hotel Team.
2/10 Horrible
Kevin
5 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel. le 6 avr. 2024
Thank you for your recent review of SF Central Hotel. We are incredibly sorry to hear that your stay only received a 1 out of 5 rating. We take all guest experiences seriously, and your feedback is crucial in helping us improve.We'll be reviewing our website and booking process to ensure all fees, including any that might not be immediately obvious, are prominently displayed and easily accessible. This will help guests make informed decisions during the booking process.Sincerely,The SF Central Hotel Team
4/10 Médiocre
Kelly
4 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 3 nuits en avril 2024
Réponse de SF Central Hotel, Manangement. le 6 avr. 2024
Thank you for your review of SF Central Hotel. While we're disappointed to hear your stay only received a 2 out of 5 rating, we appreciate you taking the time to share your feedback. It helps us identify areas for improvement.
6/10 Satisfaisant
Nicolas
2 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nicolas
Séjour de 1 nuit en avril 2024
Réponse de SF Central Hotel Management Team le 2 avr. 2024
We apologize for the unsatisfactory condition of your room. Your feedback regarding cleanliness and the condition of the beds is concerning, and we will address these issues promptly with our housekeeping and maintenance teams. We aim to provide comfortable accommodations for all our guests and regret any inconvenience caused. Please feel free to contact our front desk for immediate assistance during your stay. Thank you for bringing these matters to our attention.