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Avis sur Hilton San Francisco Financial District

4 out of 5
Hilton San Francisco Financial District
750 Kearny St, San Francisco, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 13 avis sur 21." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 21." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 21." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 21." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 21." "

8,8/10

Propreté

8,8/10

Personnel et service

9,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Sonya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very posh
Séjour de 2 nuits en mai 2024

10/10 Excellent

Christine

Voyage en couple
I tried to call the process and waited on home for 15 minutes, got hung up on, call back, hung up again, call back finally got someone on the phone and explain to them how bad that service was. The housekeepers were very sweet and the front desk people when we checked in, were also very sweet. Coffee in the room! The coffee downstairs although expensive was good.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Christine, thank you for your detailed review of your stay at the Hilton San Francisco Financial District. We're pleased to hear that you found our team members at the front desk and housekeeping to be very sweet. It is also wonderful to know that you enjoyed the convenience of the in-room coffee and the quality of the coffee downstairs. Your feedback regarding the phone experience has been noted. We're looking forward to welcoming you back for another stay.

8/10 Bien

Sich-Ich Peter, San Diego

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Great hotel in the financial district
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 26 mai 2024
We appreciate your lovely rating!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton San Francisco Financial District soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Paula

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the location. It was in the heart of Chinatown and was fairly close to everything. Being so close to fisherman’s wharf was the best part. Taking bikes to go see the wharf was great!
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Paula, thank you for sharing your wonderful experience at Hilton San Francisco Financial District. We're thrilled to hear that you enjoyed our prime location and the proximity to Chinatown and Fisherman’s Wharf. It's fantastic that you took advantage of the bikes to explore the area. We're looking forward to your next stay with us!

4/10 Médiocre

Martin, West Sacramento

Voyage en groupe
Parking $68
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Martin, thank you for your feedback. The hotel takes note of your concern regarding the parking fee and appreciates your input. Pricing is regularly reviewed to ensure it remains competitive for our location. We hope your stay had other positive aspects and would be pleased to discuss any further concerns directly.

10/10 Excellent

Korrie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Balcony Room and view were both awesome and staff was helpful and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 24 mai 2024
Korrie, thank you for the glowing review! The team at Hilton San Francisco Financial District is thrilled to hear you enjoyed the balcony room and the view, as well as the helpful and friendly service from our colleagues. We look forward to welcoming you back!

10/10 Excellent

Dana Jo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean, front desk and housekeeping both pleasent and nice! Will definitely be back!
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Dana, thank you for your kind words about Hilton San Francisco Financial District! The team members were delighted to read your comments about their service. It’s wonderful to know you found everything to your satisfaction and look forward to your next visit!

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a comfortable stay
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 22 mai 2024
Kyle, we're delighted to hear you had a comfortable stay at Hilton San Francisco Financial District. We look forward to welcoming you back soon.

10/10 Excellent

Maria

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Maria, thank you for highlighting the great location of the Hilton San Francisco Financial District. We're delighted you enjoyed your stay and hope to welcome you back soon. Safe travels!

4/10 Médiocre

Barbara, Eureka

Voyage en couple
The room smells and the coffee was gross. I had to put my husband T-shirt on the pillow to fall asleep
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Barbara, thank you for sharing your feedback. It's concerning to hear that the room's odor and the coffee did not meet your expectations. Our team is committed to addressing such concerns and ensuring a pleasant experience for our guests. We hope to have an opportunity to provide a better stay in the future.

10/10 Excellent

Brandon lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Brandon Lee, Hilton San Francisco Financial District is delighted to see your excellent rating. It’s fantastic to know you had a wonderful stay. We're looking forward to welcoming you back soon!

4/10 Médiocre

Katrin

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty, very dirty! Rude staff! Charged us 60 dollars for parking for a 19 hour stay!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Katrin, we're truly sorry to hear of your recent experience. Cleanliness and customer service are our top priorities and your feedback will be forwarded to our team for further discussion. Regarding parking, prices are determined by the local market and we assure you we do our best to remain competitive. We do hope for an opportunity to improve your perception in the future.

10/10 Excellent

Gabriel

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 27 mai 2024
Gabriel, thank you for your fantastic rating! The team at Hilton San Francisco Financial District is thrilled you had an excellent stay. We're looking forward to welcoming you back soon!