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Reviews of The Hotel Salem

3 out of 5
The Hotel Salem
4370 Commercial St Se, Salem, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities
It was better than I expected. The rooms were clean and breakfast was good. I would stay here again if I am on the road trip again.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Nikila

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and very clean. Noise level from guests was a bit much.
Stayed 1 night in May 2024

10/10 Excellent

Robert, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here often Great job on remodel, great breakfast!
Stayed 1 night in May 2024

6/10 Okay

Jacob

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not sure where the 8 stars are coming from on the ratings. The staff was very nice and the lone bright spot, but the hotel was old and in need of repairs. Our room had a strong chemical smell when we entered and we had to open the window to try and air it out. For the price, the room was fine but I wouldn’t stay there again unless I was desperate.
Stayed 1 night in May 2024

10/10 Excellent

Bradley

Stayed 1 night in May 2024
Response from Guest Services on 18 May 2024
Bradley, we appreciate the 5-5 review & are happy to see you enjoyed your stay with us! Thank you

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in this hotel on several trips totaling 8 to 12 nights. It is always very comfortable and convenient.
Stayed 3 nights in May 2024
Response from Rachel- Guest Service Manager on 17 May 2024
Jan, we appreciate your review! We are so happy to hear you enjoy for stays with us! Thank you & we look forward to welcoming you back soon!

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Judith, we appreciate your review. Thank you for staying with us!

10/10 Excellent

Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in Salem, OR often on business over the years. Hot Salem is the best property for the buck. Great staff, attentive, professional, and most welcoming - with every stay. Property was just recently remodeled. Beautiful. My highest recommendation!
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Willard, thank you for the kind review we will be sharing this with the staff. We look forward to welcoming you back soon! Thank you

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping areas. Clean including stairs. Staff are pleasant.
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Laura, we appreciate your review. Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Kudos to River. Exceptional customer service and so likeable and fun. Also, your breakfast was excellent with great staff.
Stayed 2 nights in May 2024
Response from Guest Services on 15 May 2024
Karen, we appreciate your kind words! We're delighted you enjoyed your stay and our breakfast. We'll be sure to pass on your praise to River and the rest of the team. We hope to welcome you back soon!

8/10 Good

robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice because we had dog with us and they have outside dog area. Continental breakfst was lacking and coffee was terrible. fortunately had a Starbucks close by. Lots of dining options nearby and close to freeway.
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Robert, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay, the staff was super friendly, the rooms were very spacious, and the breakfast was nice with lots of variety. I didn’t have a chance to use the pool but it looked really nice too. The only con was the mattress was a lot firmer than I’m used to, but the bedding was very nice and they gave plenty of pillows.
Stayed 4 nights in May 2024
Response from Guest Service Manager on 15 May 2024
Miranda, thank you for sharing your experience! We're happy to see you enjoyed your stay, from our spacious rooms to the variety at breakfast. We'll note your feedback on the mattress, but we're glad the bedding and amenities met your expectations. We hope to welcome you back soon!

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Staff was very nice. Good breakfast.
Stayed 2 nights in May 2024
Response from Guest Services Manager on 15 May 2024
Emily, Thank you for your feedback! We're glad to hear you found our rooms clean and comfortable, enjoyed our friendly staff, and liked our breakfast offerings. We hope to see you again soon!

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near lots of restaurants. Clean lobby and pool area
Stayed 2 nights in May 2024
Response from Guest Services Manager on 15 May 2024
Sharon, Thank you for your review! We're pleased you enjoyed our convenient location near restaurants and found our lobby and pool area clean. We hope you had a wonderful stay and look forward to welcoming you back soon!

8/10 Good

seline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be. Good breakfast
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Seline, Thank you for your review! We're glad our location was convenient for you and that you enjoyed our breakfast. We hope to welcome you back again in the future!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good beds
Stayed 1 night in May 2024
Response from Guest Services on 15 May 2024
Tiffany, Thank you for your feedback! We're happy to hear you found our accommodations clean and our beds comfortable. We hope you had a pleasant stay and look forward to welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Still could use some upgrading.
Stayed 1 night in May 2024
Response from Guest Services Manager on 15 May 2024
Matthew, we appreciate your feedback. Thank you for staying with us!

8/10 Good

Timothy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 15 May 2024
Timothy, we appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Francis, Longview

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms, good location for being close to downtown Salem. Great friendly staff.
Stayed 2 nights in Apr 2024
Response from Guest Services Manager on 15 May 2024
Francis, Thank you for your kind words! We're happy to hear you enjoyed our nice rooms, convenient location, and friendly staff. We look forward to welcoming you back on your next visit to Salem

8/10 Good

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like it was easy to find, priced right and enjoyed having breakfast here too. The bathroom was very small with the sinks being outside, but some folks like that.
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Marica, we appreciate your feedback! Thank you for staying with us & we look forward to welcoming you back next time!

8/10 Good

Silas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms with room to move around. Friendly staff. We would stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Silas, we appreciate your review! Thank you for staying with us & we look forward to welcoming you back next time!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Rooms were clean and comfortable. `
Stayed 2 nights in Apr 2024
Response from Rachel- Guest Service Manager on 27 Apr 2024
Kenneth, we appreciate your review! Thank you so much for staying with us & we look forward to welcoming you back next time!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Great value - easy straight shot in to downtown Salem as well as access to the freeway and wine countries. Recently completely renovated - clean and new interiors, comfortable rooms. Great and friendly staff. Full freshly prepped breakfast bar with scrambled, meats, biscuits/gravy, oatmeal, waffle station and coffee. Walking distance to a Trader Joe's. Not much in the neighborhood for dining but easy access to downtown. Commercial is a busy road so sometimes a challenge turning left. We'll stay there again at our next visit.
Stayed 2 nights in Apr 2024
Response from Rachel- Guest Service Manager on 27 Apr 2024
David, we appreciate your review! Thank you so much for staying with us & we look forward to welcoming you back next time!

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to store grocery stores and fast food. Clean. Staff was helpful.
Stayed 1 night in Apr 2024
Response from Rachel- Guest Service Manager on 27 Apr 2024
Stacey, we appreciate your review! Thank you so much for staying with us & we look forward to welcoming you back next time!

8/10 Good

Katharine L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location away from the major interstates but only a few miles to anywhere you want to go
Stayed 1 night in Apr 2024
Response from Rachel- Guest Service Manager on 27 Apr 2024
Katherine, we appreciate your review! Thank you so much for staying with us & we look forward to welcoming you back next time!

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
It was convenient for our needs.
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Jan, we appreciate your feedback! Thank you for staying with us!

10/10 Excellent

Duwiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s super big and clean
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Duwiri, we are so happy to see you enjoyed your stay! Thank you & we look forward to welcoming you back!

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and the room was really spacious and clean!
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Penny, we are so happy to see you enjoyed your stay! Thank you & we look forward to welcoming you back!

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for our needs- it was clean, quiet, safe, & in a good location.
Stayed 1 night in Apr 2024
Response from Guest Services on 24 Apr 2024
Elizabeth, we are so happy to see you enjoyed your stay! Thank you & we look forward to welcoming you back!

8/10 Good

Daniel, scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Clean and friendly staff. My first time to Salem - so can't compare to other properties but we would stay here again.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Daniel, we appreciate your feedback. Thank you for staying with us!

6/10 Okay

Kenneth

Liked: Staff & service, property conditions & facilities
Rooms were nice. Had microwave (Didn't mention that in amenities). Only issue of concern is that there are no ice machines on all floors. You have to take elevator or stairs to I forget what floor it's on (That's my point!).
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Kenneth, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Nice quiet room.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Michael, we appreciate your 5-5 review! We look forward to welcoming you back next time! Thank you

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, good value
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Joe, we appreciate your 5-5 review! So happy you enjoyed your stay with us & we look forward to your next stay! Thank you

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Ryan, we appreciate your 5-5 review! So happy you enjoyed your stay with us & we look forward to your next stay! Thank you

10/10 Excellent

Chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and fantastic staff
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Chia, we appreciate your 5-5 review! So happy you enjoyed your stay with us & we look forward to your next stay! Thank you

8/10 Good

Denny

Nice refurbished hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Denny, we are happy to see you enjoyed your stay. Thank you

10/10 Excellent

Hazel Jane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking, clean and quiet.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Hazel Jane, we are happy to see you enjoyed your stay with us! Thank you

6/10 Okay

pamela

Business traveller
Liked: Staff & service
It was loud and noisy. Rooms need to be sound proof.
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Apr 2024
Pamela, we appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable bed and pillows. Friendly staff. Great stay. 10 min drive from old town.
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Karen, we are happy to see you enjoyed your stay with us! We look forward to welcoming you back soon! Thank you

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice, breakfast lady Nicole was on top of her game!!
Stayed 2 nights in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Karen, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, accessible to a bunch of store’s & restaurants
Stayed 2 nights in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Michael, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Leyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel super nice, the staff not that friendly beside that I like it 👍
Stayed 1 night in Mar 2024
Response from Rachel~ Guest Services Manager on 6 Apr 2024
Leyla, thank you for the 5-5 review! We are so happy to see you enjoyed your stay & look forward to your next stay with us!

10/10 Excellent

Erika

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Dog Friendly and Friendly Staff
Stayed 3 nights in Mar 2024
Response from Rachel- Guest Service Manager on 30 Mar 2024
Erika, we appreciate the 5-5 review! Thank you for staying with us & we hope to see you during your next travels to Salem, OR!

10/10 Excellent

Shaundel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, extremely clean and great place to sta and worth the price
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks a million for the AWESOME "10 out of 10" review.We are very appreciative of your kind words regarding our cleanliness & friendliness.We hope to see you soon..

10/10 Excellent

Claudia Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for the AMAZING "5 out of 5" review!We hope to see you soon!

2/10 Terrible

Julie

Travelled with group
Liked: Amenities
its possible the walls are paper thin- but we were up all night with the people above us . When we called the front desk; they clearly let them know it was us complaining as they proceeded to pound on the floor
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your feedback.Stay Well, Be Safe.

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for your "5 out of 5" review.We hope to see you on your next visit to Salem.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024
Response from Guest Services on 19 Apr 2024
Christine, we appreciate your 5-5 review! So happy you enjoyed your stay with us & we look forward to your next stay! Thank you