Looks can be and in this case, are deceiving. My husband and I have been to the historic part of Rome many times and this time decided to stay at this apartment-like setting for three nights instead of a hotel. We liked this location as it was on a small street between the popular tourist attractions of the Pantheon and Piazza Navona. We arrived at check-in at 4pm and discovered a person cleaning the apartment...dishes were in the sink, bedding was on the floor, bags of garbage were in need of disposal. We were told to come back and it was not until 5:30pm it was ready. Once inside, we discovered the A/C in the main bedroom was not working, the refrigerator was not cold. The couch and rug in the den had awful stains. One bathroom shower stall had mold and the shampoo bottle holders were rusted and falling off the walls. Paint was chipped along window sills and debris was all over the floors. I have pictures and will post if I am able to with this review. The photos online show a beautiful, clean and bright apartment but the decorative touches like books, plants, and rugs under the beds in each bedroom were nonexistent. My husband tried to get the A/C to turn on and refrigerator to work and also looked at the circuit breaker before contacting Sonder. Sonder said a technician would check on the apartment the next morning but by 1PM no one had appeared. We decided to leave this apartment and request a refund for the two additional nights. DO NOT BOOK
