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Avis sur Avignonesi Suites - Domus Collection

Avignonesi Suites - Domus Collection
Via degli Avignonesi, 5, Trevi, Rome

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 10 avis sur 30." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 30." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 30." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 30." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 30." "

7,6/10

Propreté

6,8/10

Personnel et service

5,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

Ka Yan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No one at check in, waited 1 hour and called many times no one pick up the phone or show up. No confirmation or password to get in the property. Bad service and no hot water at night
Séjour de 2 nuits en octobre 2023
Réponse de Lo staff. le 6 déc. 2023
Gentile ospite, grazie per la sua recensione.A causa del cambio gestione da parte della società che si occupava dei b&b, alcuni clienti e alcune stanze sono andate perdute nel passaggio dati, non lasciandoci la possibilità di contattare il cliente, che in ogni caso poteva contattare i nostri canali di comunicazione aperti sia sul portale Expedia sia attraverso il numero di telefono.Distinti saluti, lo staff.

2/10 Horrible

Nicole Charlotte, Frisco

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When reservations were made, it was indicated that instructions were to be sent prior to arrival. Instructions were NEVER sent and when we arrived to the location, NO ONE could be reached as we were standing outside at 8:00 at night in a foreign country. We had to make reservations at another hotel. On top of ALL of this, someone from the property reached out to us for ID for check in purposes THE DAY BEFORE WE WERE SUPPOSED TO LEAVE ROME.
Séjour de 3 nuits en octobre 2023
Réponse de Lo staff le 6 déc. 2023
Gentile ospite, grazie per la sua recensione.A causa del cambio gestione da parte della società che si occupava dei b&b, alcuni clienti e alcune stanze sono andate perdute nel passaggio dati, non lasciandoci la possibilità di contattare il cliente, che in ogni caso poteva contattare i nostri canali di comunicazione aperti sia sul portale Expedia sia attraverso il numero di telefono.Distinti saluti, lo staff.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Great location, too much mosquitos
Great location, right at Barberini Square. Room is ok but too much mosquitos and there are no solution for avoid them. Never seen so much mosquitos like that.
Séjour de 2 nuits en octobre 2023
Réponse de lo staff le 6 déc. 2023
Gentile cliente, grazie della sua recensione.Purtroppo, lasciando la finestra aperta in modo arbitrario, le zanzare hanno fatto il loro ingresso.Distinti saluti, lo staff.

10/10 Excellent

Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Davvero carina e in ottima posizione
Séjour de 2 nuits en juin 2023
Réponse de Lo Staff le 20 juin 2023
Gentile Cristina, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento!Speriamo di potervi riaccogliere quanto prima possibile!Cordiali saluti.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nice B&B in central Rome.
Four nights in Rome. Facility was clean, ample snacks, breakfast items and coffee/tea. Close to Trevi, shopping, drugstores and small eateries.
Séjour de 4 nuits en juin 2023
Réponse de The Staff le 8 juin 2023
Dear Guest, Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible!Best regards.

2/10 Horrible

Thalia

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Elvana le 4 juin 2023
Dear Thalia, Thank you for your kind review. We are sorry to see that you haven't enjoyed your stay with us. Could you please let us know what it is exactly that turned your stay into such a bad experience that made you rate us 1 out of 5?Sincerely,Staff

4/10 Médiocre

Sara

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Posizione strategica ed ottimale per spostarsi, nella stessa via trovate due trattorie da provare. La stanza ben curata ed il bagno anche. La strada purtroppo era costellata di bottiglie di vetro e sacchetti di plastica abbandonati da giorni. Durante la notte diversi clienti hanno disturbato la quiete per fare la colazione nella stanza comune...per cui si è dormito poco. Nota negativa una multa presa a causa della Ztl; per raggiungere la struttura abbiamo contattato il personale sia a telefono che in forma scritta chiedendo se era attiva la Ztl e ci è stato risposto che era sospesa e che la zona non era in Ztl...beh non era così.
Réponse de Front Office Staff le 10 janv. 2023
Gentile Sara,grazie per la sua recensione, ci fa piacere abbia apprezzato la posizione di Avignonesi Suites e che la camera a lei assegnata sia stata di suo gradimento.Ci dispiace che il suo sonno sia stato disturbato, attenzioniamo tutti i nostri ospiti al rispetto reciproco, anche se sfortunatamente in questo caso con scarso successo. Tengo a far presente che il numero di supporto fornitole al momento del check in, viene fornito proprio per essere il più possibile di aiuto anche in circostanze e orari poco piacevoli come questa. Siamo altresì molto rammaricati della multa che ha preso mentre era nostra ospite, le strade soggette a ZTL sono annunciate da segnaletica apposita come previsto dal codice stradale, ma sfortunatamente i nostri tentavi per aiutarla sono stati vani a causa del regolamento comunale. Speriamo di riaverla presto nostra ospite

10/10 Excellent

Raechelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2022
Réponse de Staff le 23 oct. 2022
Dear Raechelle, Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible!Best regards!

4/10 Médiocre

LUCY

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Terrible “hostal”, eso no es un hotel y la calle donde se ubica hasta da temor entrar…horrible experiencia, el peor hotel en donde he estado. Deberían indicar que NO es un hotel, ni siquiera vi a una persona en la propiedad…nadie debería ir ahí.
Séjour de 1 nuit en septembre 2022
Réponse de staff le 21 sept. 2022
Dear guest, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards, Staff

10/10 Excellent

Isabella Lumi

Séjour de 2 nuits en juin 2022
Réponse de Staff le 13 août 2022
Gentile Isabella, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile. Cordiali saluti, Lo staff

8/10 Bien

Iliana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me encanto el area, porq esta muy accesible a restaurantes, tiendas, famacia, turibus, taxi, metro, y el servicio de quienes ahi me atendian excelente, pero pedi solucion para mi falta de internet y nunca tuve respuesta
Séjour de 5 nuits en mai 2022
Réponse de Staff le 16 août 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards

4/10 Médiocre

Hoss

Voyage en couple
Les points faibles : Personnel et service
This is NOT a hotel. It is a shared apartment. The room does NOT look like the picture. It is a basic bed in a small room. There is no one there except they give you direction how to get the keys. I loved the location but was surprised why they are showing this nice room and pretending it is a collection property like a hotel. There is not even someone to give you towels or fix the hot water. The price also should not be more than $80.
Séjour de 1 nuit en avril 2022
Réponse de Staff le 16 août 2022
Dear Hoss, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022

10/10 Excellent

Valeria

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A due passi dalla Fontana di Trevi in un vicolo in pieno centro ma poco rumoroso, Avignonesi Suites si trova al secondo piano di un palazzo storico. Facile accedere alla struttura seppure non ci sia una reception. Il personale giunto in seguito si è dimostrato gentile e attento. La stanza era pulita e fornita di tutto quanto dichiarato, luminosa e pagata il giusto per un soggiorno di San Valentino! Ci tornerei!
Séjour de 1 nuit en février 2022
Réponse de Staff le 16 août 2022
Gentile Valeria, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile! Cordiali saluti.

2/10 Horrible

Jaume

Les points faibles : Personnel et service et confort de la chambre
LADRONES
La peor decisión El hotel cobra el cargo de la noche sin poder cancelar, una vez que llegue al lugar nadie abrió la puerta, no respondieron al teléfono, tampoco el email, así que perdí el dinero y la reserva Tuve que pagar otro hospedaje Son unos LADRONES
Séjour de 1 nuit en janvier 2022
Réponse de Staff le 16 août 2022
Dear Jaume, Thank you for your kind review. We are sorry to read that you haven't enjoyed your stay with us. We will report your feedback to the relevant department in order to improve our services. Best regards.

10/10 Excellent

Chiara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Io ed il mio compagno abbiamo soggiornato presso questa struttura per 6 giorni nel periodo di capodanno. Stanza confortevole e pulita, televisione di ultima generazione, Wi-Fi, a disposizione macchina del caffè espresso e bollitore acqua con tante varietà di te e tisane. Oste molto cordiale e disponibile. Struttura in pieno centro ma comunque molto silenziosa, a pochissimi passi dalla fermata metro Barberini ed a soli 5 minuti a piedi dalla fontana di Trevi. Tornerò sicuramente!
Séjour de 5 nuits en décembre 2021
Réponse de Staff le 16 août 2022
Gentile Chiara, Grazie mille per la sua cortese recensione. Siamo felici di sapere che il soggiorno presso la nostra struttura è stata di vostro gradimento! Speriamo di potervi riaccogliere quanto prima possibile! Cordiali saluti. Lo Staff

8/10 Bien

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2021
Réponse de Staff le 16 août 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards. Staff

10/10 Excellent

Margarita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021
Réponse de Staff le 16 août 2022
Thank you very much for your kind review. We are glad to see that you have enjoyed your stay with us. We are looking forward to welcoming you again as soon as possible! Best regards. Staff

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lovely quiet room
This hotel was great value for money and a great location. Quite central and next to a metro but no noise. I would stay again.
Séjour de 2 nuits en septembre 2021

2/10 Horrible

Margot

Les points faibles : Personnel et service
I couldn’t get in and no one answered calls!
I showed up and pressed the button to enter the building, no one answered. I asked a passerby if he could call them for me and no one answered. I pressed all of the other buttons to be buzzed in, got to the door and there was a lock with a pin code device. I was never sent a code to enter the building or room. There was no reception, and I was told non of this! I showed up alone and the door is in an alley that smells like trash bins. I had to quickly make other arrangements for the night and ended up never staying over. I’ve received a confirmation email, told I was set to go, told there was no need to call and reconfirm.
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager very helpful. Rooms clean with complementary water bottles and coffee. Room spacious but washroom is a bit tight but manageable. Great location with 5 min walking distance to Trevi fountain. Also a nice dessert diner right across the property and burgers next door.
Séjour de 3 nuits en juin 2019

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property was in a central location, however facilities were not to the standards that I Expected. The shower for example lacked water pressure, the bathroom floor was a slip hazard due to polished timber floor that you had to step down onto, the shower had a shower curtain with was not visible on the internet site.There was no baggage support and towels were only issued every two days.The front door was a common key with lacked security in my option. The from door was not fire rated and the thought of if an evacuation was necessary one would have to search for the key. No safe, fridge or even milk was provided. A Kettle was provided on the window sill with limited space for use. A coffee machine was provided in the main hall however lacked in my option safety standards due to the fact that you had to pull the cord out to reset the device prior to opperation with out turning the power off. The wifi signal was weak and most times did not work in our room. Overall the room when comparing with nearby places was overpriced. We were disappointed with place and will not return.
Séjour de 5 nuits en mai 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019

10/10 Excellent

Blerina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2019

4/10 Médiocre

Georgios

Les points faibles : Confort de la chambre
Πολύ μικρός χώρος και με καθόλου ηχομόνωση!
Δεν υπήρχε ΚΑΘΟΛΟΥ ηχομόνωση στην πόρτα αλλά και ανάμεσα στα δωμάτια με αποτέλεσμα να ακούγεται μέχρι και ο παραμικρός διάλογος από τους δίπλα! Επίσης, όταν περνούσε κάποιος μπροστά απ'την πόρτα του δωματίου στον «κεντρικό» διάδρομο, ακουγόταν στην κυριολεξία σα να ήταν μέσα απ'το δωμάτιο μας! Επίσης, βρήκαμε το χώρο πολύ μικρό, σε σημείο που σου δημιουργεί αίσθημα κλειστοφοβίας!
Séjour de 4 nuits en mars 2019

10/10 Excellent

giovanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2018

6/10 Satisfaisant

William

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2018