Extérieur

Avis sur Residence Inn by Marriott Portland Downtown/RiverPlace

3 out of 5

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 506 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 62 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 1011." "

8,8/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Leoannis

Séjour de 7 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Leoannis, thank you for choosing the Residence Inn by Marriott Portland Downtown/RiverPlace and leaving a rating. We're glad to know you've had a satisfying experience. Your satisfaction is paramount to us and we look forward to your next visit.

10/10 Excellent

Emilie LE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super, rien à redire ! La suite est immense, super confortable. La literie est très bonne. La cuisine avait tous les équipements nécessaires, c'était très appréciable de pouvoir préparer certains repas nous-mêmes et ne pas aller à chaque fois au restaurant. Le staff était très sympa. La localisation me semble idéale : un peu en dehors de Downtown, au calme, et le tram passait juste devant l'hôtel.
Séjour de 3 nuits en septembre 2023
Réponse de Customer Service le 28 sept. 2023
Emilie LE, merci pour votre merveilleux commentaire sur le Residence Inn by Marriott Portland Downtown/RiverPlace. C'est formidable d'apprendre que vous avez apprécié le confort de nos vastes suites, la literie de haute qualité et nos cuisines entièrement équipées. Nous sommes ravis que notre superbe emplacement et les membres de notre équipe accueillante aient contribué positivement à votre séjour. C'est un plaisir de vous avoir accueilli et nous espérons vous revoir dans le futur.

10/10 Excellent

Brandon, Orlando

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet area with breakfast included, rooms were spacious and clean!
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Brandon, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace. The team is delighted you enjoyed the peaceful location, the inclusive breakfast, and the spacious, clean rooms. We're looking forward to welcoming you back!

10/10 Excellent

Delphine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and easy to get to other places in the area.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Delphine, thank you for your wonderful feedback! Residence Inn by Marriott Portland Downtown/RiverPlace is thrilled you found our location convenient and the premises clean. We look forward to welcoming you back on your next visit.

10/10 Excellent

Laurie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was so convenient with our stay! Wish I would've known about the conveniences when we started going to Portland, to OHSU, regularly, almost two months ago. Parking was so easy, breakfast in the morning was wonderful, our room was excellent, and staff outstanding.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Laurie, thank you for your kind words! Residence Inn by Marriott Portland Downtown/RiverPlace is thrilled that everything was so convenient for your stay. It’s wonderful to hear that you enjoyed the easy parking, delicious breakfast, and excellent room. Our team members always strive to be outstanding, and your feedback is greatly appreciated. We're looking forward to welcoming you back on your next visit to Portland.

10/10 Excellent

Kamuron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adjacent to river walk
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Kamuron, thank you for highlighting the great location of the Residence Inn by Marriott Portland Downtown/RiverPlace! We're thrilled you enjoyed your stay. We look forward to welcoming you back.

8/10 Bien

Georgette, Seattle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
Georgette, thank you for the positive rating of Residence Inn by Marriott Portland Downtown/RiverPlace. We're thrilled you had a great experience and our team members look forward to welcoming you back in the future!

10/10 Excellent

Vantazia

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the hospitality, the staff, and breakfast!
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Vantazia, the team at Residence Inn by Marriott Portland Downtown/RiverPlace is thrilled to hear you loved the hospitality, our colleagues, and breakfast. We're looking forward to welcoming you back!

4/10 Médiocre

zita van

Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Zita van, thank you for your feedback. It seems that your stay did not meet your expectations. Our team continually strives to provide a better experience for all guests. If you have specific concerns or suggestions on how we can improve, we would appreciate hearing more from you.

10/10 Excellent

Cheryl

Voyage en famille
Loved the fact that we were close to the river walk. It was so nice to have a place to run.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Cheryl, thank you for sharing your positive experience at Residence Inn by Marriott Portland Downtown/RiverPlace. The proximity to the river walk is indeed an added bonus for our guests who enjoy running. We're looking forward to welcoming you back for more enjoyable stays.

8/10 Bien

waleed, Vancouver

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Everything was good except front desk service. had to ask them twice for everything. i requested one time for some extra towels in the morning but received in the night time after i called service desk again. and then received extra towels next day again but just 30mins before checkout. despire this everything was good breakfast was fresh lobby and high traffic areas were cleaned. parking rate was a bit high.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Waleed,Thank you for sharing your experience at Residence Inn by Marriott Portland Downtown/RiverPlace. It's great to hear you enjoyed the fresh breakfast and appreciated the cleanliness of the lobby and high-traffic areas. We regret that you encountered some delays with service requests and noted your feedback about the parking rate. We are constantly striving to improve and hope to exceed your expectations during a future stay.

8/10 Bien

Eva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Eva, thank you for your feedback. The team at Residence Inn by Marriott Portland Downtown/RiverPlace is pleased to see that you had a positive experience. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Lesley, Central Point

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is really well situated. Close to downtown, OHSU and the river. The staff were friendly and although it’s close to the busy bridges, it was really quiet! It’s below the highways, so very little noise! Really comfortable bed and the great thing about the room was the walk-in shower!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Lesley, thank you for sharing your wonderful feedback about Residence Inn by Marriott Portland Downtown/RiverPlace. It is delightful to hear that you enjoyed our convenient location, peaceful atmosphere, and comfortable accommodations. Our team members will be pleased to know they made a positive impression. We're looking forward to welcoming you back!

10/10 Excellent

Nancy, Shady Cove

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to OHSU medical buildings and tram to hospital. Great room price for a suite
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 16 mai 2024
Nancy, thank you for sharing your positive experience at the Residence Inn by Marriott Portland Downtown/RiverPlace. It is wonderful to know that you found our location convenient and appreciated the value of our suite. We would love to welcome you back in the future!

8/10 Bien

KayCee

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was very nice. It was easy enough to get to OHSU the next morning. Staff were friendly and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 15 mai 2024
KayCee, thank you for sharing your positive experience at Residence Inn by Marriott Portland Downtown/RiverPlace. It is wonderful to hear that you enjoyed your room and found the location convenient. The team is pleased that you found them to be friendly and helpful. We look forward to welcoming you back soon!

10/10 Excellent

Jaspal

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best breakfast
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Jaspal, it's delightful to hear that you thoroughly enjoyed the breakfast at the Residence Inn by Marriott Portland Downtown/RiverPlace. We pride ourselves on starting our guest's day off right and we're glad to note we hit the mark with you! Looking forward to your next visit!

8/10 Bien

Derek

Les points forts : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Thank you for the 4-star rating, Derek!We are delighted to see that you had a wonderful time at Residence Inn by Marriott Portland Downtown/RiverPlace. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Bien

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Adam, it's wonderful to see that you had an enjoyable stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We sincerely appreciate your positive rating on Expedia and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Lafotua

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thoroughly enjoyed our stay at the hotel; it exuded tranquility, and the staff provided exceptional service. Despite initial reservations prompted by some negative reviews, we were pleasantly surprised by the delightful breakfast offerings and the overall hospitality extended to us. The hotel's surroundings offer a plethora of activities, with a picturesque waterfront for leisurely strolls and convenient access to bus and train stations. We wholeheartedly recommend this establishment for families and pet owners alike.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Lafotua, thank you for the glowing feedback. It's heartening to know that Residence Inn by Marriott Portland Downtown/RiverPlace met and exceeded your expectations. Exceptional service, delightful breakfast, and a tranquil setting brimming with activities are certainly the experiences we love to offer our guests. Your commendation, especially from someone who was initially skeptical, means a lot to our team members. We appreciate your recommendation, and we're excited to welcome you and your family, including your pets, back in the future.

10/10 Excellent

Grace Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love how clean it is and comfortable for a family of 4 with small kids
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Grace, we're elated to know that the cleanliness and comfort at Residence Inn by Marriott Portland Downtown/RiverPlace met the needs of your family perfectly. Thank you for sharing your experience, and we look forward to welcoming you and your family back on your next Portland trip.

8/10 Bien

Regan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Regan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace and for providing us with your rating. We're delighted that your overall experience was positive and we look forward to the opportunity of serving you again in the future.

10/10 Excellent

Elizabeth, Red Rock

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 21 mai 2024
Elizabeth, thank you for sharing your positive rating of Residence Inn by Marriott Portland Downtown/RiverPlace. The team is delighted to know you had a great experience. We look forward to your next stay!

10/10 Excellent

Jan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn't like parking fee. Did like room, kitchen, shower. Breakfast was okay. Proximity to OHSU was great.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Jan, thank you for choosing Residence Inn by Marriott Portland Downtown/RiverPlace for your stay. We're delighted to read that you enjoyed features like our spacious rooms, handy kitchens, and well-equipped showers. It's also great to know that our location suited your needs perfectly. While parking does come with a fee, we believe it ensures convenience and security. We'll take your feedback about breakfast into consideration, as we constantly work on enhancing our offerings. We hope to welcome you back soon.

6/10 Satisfaisant

Geoff

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Only one elevator working, no fan in bathroom, not enough towels, Good breakfast, great bartender, easy parking and access to river trail, close to hospital area
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Geoff, we appreciate your candid feedback. It's regrettable to learn there were aspects of your stay that did not entirely meet expectations such as the elevator and bathroom amenities. We take note and ensure we'll pay careful attention to these in the future. On a brighter note, we're pleased to hear you enjoyed our delicious breakfast offerings and interactive bartending services at Residence Inn by Marriott Portland Downtown/RiverPlace. We also take pride in our convenient parking and the easy access we offer to the nearby river trail and medical center. We hope to have the opportunity to better your experience on your next visit.

8/10 Bien

Jonathan

Les points forts : Personnel et service
Nice
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Jonathan, thank you for sharing your feedback. We're delighted to know you found your stay at Residence Inn by Marriott Portland Downtown/RiverPlace to be pleasant. We hope to welcome you back soon.

10/10 Excellent

Tricia

Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 mai 2024
Tricia, thank you for your fantastic rating! We're delighted to know you enjoyed your stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We hope to welcome you back soon!

4/10 Médiocre

Ben

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No signage marking where to check in or park. Floors were filthy in the lobby and seating area. Overall the feel of the hotel was not up to par with most other Mariott hotels I have stayed in. The only thing I have to say about it is that the bed was comfortable.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 28 avr. 2024
Ben, it's unfortunate to read about your less-than-ideal experience. We regret that the cleanliness and signage did not meet your standards. Your comfort and satisfaction are our top priorities. It's good to hear, at least, that you found the bed to your liking. We hope for another opportunity to serve you, with the aim to surpass your expectations.

10/10 Excellent

Gary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was suprised by the room layout for the price! It was a comfortable, quiet and convenient stay
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
Gary, thank you for taking the time to share your experience. We're thrilled to hear that you found the room layout at Residence Inn by Marriott Portland Downtown/RiverPlace beneficial and comfortable, as well as our location convenient. We value your feedback and look forward to welcoming you back for another serene stay in the future.

10/10 Excellent

Wendy

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 14 mai 2024
Wendy, thank you for the rating you've given to Residence Inn by Marriott Portland Downtown/RiverPlace. It's heartening to know you enjoyed your stay. Your feedback is a valuable factor in our constant commitment to providing superior guest experiences. We're looking forward to welcoming you back.

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Can’t complaint about anything but just one of the elevators wasn’t working so it took longer to arrive.. but anythin else was deluxe… I’d come back for sure any time I’m stayin in Portland
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Luis, it's fantastic to hear about your satisfying stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We regret the minor hiccup with one of our elevators and appreciate your patience. Delighted that you found the rest of our amenities high-end. We eagerly await your return the next time you visit Portland. Safe travels!

10/10 Excellent

Erik velasquez

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was really nice and comfortable
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thanks for the perfect rating, Erik! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Portland Downtown/RiverPlace. Have a great day!

10/10 Excellent

Jia

Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 9 mai 2024
Jia, it's wonderful to hear that your stay at the Residence Inn by Marriott Portland Downtown/RiverPlace met your expectations. Our team always strives to create memorable experiences and we are delighted to have done that for you. We hope to welcome you back on your next visit to the Portland area!

10/10 Excellent

Dong Min

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good place to stay.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Dong Min, it's delightful to hear you enjoyed your time at Residence Inn by Marriott Portland Downtown/RiverPlace. We appreciate your positive feedback and are thrilled that you found our hotel to be a wonderful place to stay. We hope to welcome you back soon!

10/10 Excellent

Dong Min

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good to stay.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
DongMin, we're thrilled to know you enjoyed your stay at the Residence Inn by Marriott Portland Downtown/RiverPlace. Your brief but positive feedback is greatly appreciated. We hope you'll choose our hotel for your future visits to Portland.

10/10 Excellent

Cindy

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Cindy, we're delighted to know that you had a great stay at Residence Inn by Marriott Portland Downtown/RiverPlace. We praise your high rating and look forward to your next visit. Safe travels!

10/10 Excellent

Tu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Tu, the team at Residence Inn by Marriott Portland Downtown/RiverPlace appreciates your perfect rating. We're thrilled to hear that you had a wonderful stay and we can't wait to welcome you back in the future.

8/10 Bien

Abhishek

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
The property is well maintained and location is pretty good. To improve: Breakfast options are limited. One of the juice option was always out of order during our stay. One of the lift was also out of order for all 4 days which was really painful with only 1 lift functioning.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Abhishek, thank you for sharing your experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We're delighted you appreciated our well-kept property and convenient location. We do acknowledge your feedback regarding the breakfast choices and the availability of beverages. Additionally, we regret any inconvenience caused by the limited lift service. Your comments will guide us as we continue improving our guest experience. We hope to host you again in the future.

10/10 Excellent

Julie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property and rooms, but think the $39 parking rate is excessive.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Julie, we're thrilled to read about your positive impression of Residence Inn by Marriott Portland Downtown/RiverPlace's property and rooms. However, it seems like the parking rates impacted your experience. Please know that our costs are comparable to similar urban locations while providing convenience and security. Looking forward to welcoming you back in the future.

8/10 Bien

MOHAMED

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good and clean suite but I didn’t like the area around the hotel looks industrial
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Mohamed, we appreciate your positive feedback about the cleanliness of your suite at the Residence Inn by Marriott Portland Downtown/RiverPlace. We note your concerns about the neighborhood surrounding the property and understand that it may not appeal to everyone. However, we hope that you found its proximity to various points of interest beneficial during your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Kathyrn, Eugene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this property. I love the room. It is spacious. The beds are comfortable. It's quiet. It has a nice little kitchenette. I like that the bedroom is separated from the living room and the staff is always very friendly and helpful. What I don't like is having to pay $39 to park my vehicle. I feel that that should be included in the price of my room, but unfortunately it's not. I also believe that they should have an expanded menu. That's the only other thing that I would like to see is that their menu is a little more expanded for their evening meals. They're still delicious
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 avr. 2024
Kathyrn, we are delighted to hear how much you appreciate Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful knowing that our spacious rooms, comfortable beds, and the separation of living spaces met your expectations. We're also glad that our team members offered friendly and helpful service at all times.In regards to parking, it's worth noting that our fees are competitive with those in the area to support the constant availability and security of the parking facilities. We appreciate you sharing your thoughts about the menu variety for evening meals, as we are continually looking to enhance our guest experience. Thank you for your valuable feedback, and we hope to welcome you back soon.

6/10 Satisfaisant

Katherine

Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 avr. 2024
Katherine, thank you for taking the time to rate your stay. We realize that your rating indicates there were aspects of your experience that could have been improved and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Sean

Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 29 avr. 2024
Sean, it's wonderful to hear that your experience at Residence Inn by Marriott Portland Downtown/RiverPlace was top-notch. The entire team is thrilled to have met your expectations. We're excited to welcome you back in the future for another exceptional stay. Safe travels until then.

8/10 Bien

Shurvon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby and room is clean, spacious and very nice. Parking price is a big HIT in the pocket so be prepared.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Shurvon, we are delighted to know that you found the Residence Inn by Marriott Portland Downtown/RiverPlace both spacious and pristine. We understand your concern about parking costs and assure you we are competitive within the local market. Your feedback is valuable and we'll look into ways we can enhance overall guest satisfaction on this matter. We look forward to your next stay with us.

10/10 Excellent

Jolyne

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Jolyne, it's wonderful to hear you had a fantastic experience at Residence Inn by Marriott Portland Downtown/RiverPlace. We appreciate your top rating and hope to welcome you back again in the near future.

10/10 Excellent

Diamond Crystal

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 23 avr. 2024
Diamond, thank you for leaving a splendid 5-star rating for Residence Inn by Marriott Portland Downtown/RiverPlace! We're thrilled to know that you had an excellent stay. We appreciate your support and look forward to hosting you again in the future.

6/10 Satisfaisant

Stephen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
There were great rooms. The breakfast was listed until 10, but when we came down at 9:30 the breakfast was being cleaned up. We did have a great meal at a cafe down the street within a short walk.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Stephen, we're glad you enjoyed our spacious rooms and found a delightful meal nearby. However, it seems that there may have been some confusion regarding breakfast timing. We assure you that we strive to provide adequate time for all guests to enjoy their morning meal. We hope to better serve you in the future to meet and exceed your expectations.

4/10 Médiocre

MICHELE

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Michele, it seems your experience at our hotel didn't meet your expectations. We would appreciate any feedback about the aspects of your stay that could be improved upon. Your insight is crucial in making sure all our guests have a pleasant experience. We hope to have another opportunity in the future to better serve you.

10/10 Excellent

Joe

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LOVED THE KITCHENETTE, amazing view of the bridge. Room was neat and clean😄. Overall 10/10.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Joe, we're thrilled to hear that you enjoyed the convenient kitchenette and wonderful views from your room at the Residence Inn by Marriott Portland Downtown/RiverPlace. It's wonderful to know you found everything neat and clean. We appreciate your perfect score and hope to welcome you back again soon.

8/10 Bien

amber

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Amber, thank you for sharing your rating on your recent stay with us at Residence Inn by Marriott Portland Downtown/RiverPlace. We're glad to hear that you had a positive experience and we look forward to welcoming you back in the future.

6/10 Satisfaisant

james

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was alright but the pool was full of rowdy kids. I guess because of spring break . Breakfast was terrible.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
James, thank you for sharing your recent experience. We're sorry to hear you encountered some disturbance at the pool area and weren't satisfied with our breakfast offerings. Your feedback helps us highlight opportunities for improvement. Rest assured we will pass on your remarks to our colleagues in charge. We hope to have another chance to provide you a more pleasant stay in the future.