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Avis sur Moon San Villa at the Blue Lagoon

3 out of 5
Moon San Villa at the Blue Lagoon
Blue Hole Road, Drapers, Port Antonio, Portland

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 38 avis sur 85." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 85." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 85." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 85." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 85." "

8,4/10

Propreté

9,2/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Aurélie

Séjour de 2 nuits en novembre 2022
Réponse de Greg le 3 déc. 2022
Thank you for the review.

10/10 Excellent

Gloria

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I like everything about the properly It’s perfect for relaxing and the view is amazing
Séjour de 2 nuits en avril 2024
Réponse de moon san le 22 avr. 2024
Thank you Gloria. Glad you had a good stay!!

8/10 Bien

Marvin

Voyage en couple
Les points forts : Personnel et service et équipements
Einzigartige Unterkunft am Hang mit Blick auf die blaue Lagune. Sehr netter Gastgeber, der unser Feedback umgehend entgegennahm und wir ein Zimmer Upgrade bekamen. Gute Lage für Ausflüge zu den tollen Stränden der Umgebung.
Séjour de 3 nuits en mars 2024
Réponse de Moon San le 28 mars 2024
Glad you enjoyed your stay!!

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great location next to Blue lagoon with free access anytime. Older style villa with lots of character. Room was clean, a bit tight but lots of space to sit around the building with beautiful ocean views. Beds were comfy and sheets soft and comfortable. Good snorkelling outside the lagoon into seawater. Lots of fish and turtles. Staff were very nice and breakfast was good with choice between american or jamaican. Only downfall at the time of stay was construction noises from building villas below on seashore.
Séjour de 3 nuits en mars 2024
Réponse de Moon San le 18 mars 2024
Thank you, We are happy your stay was a memorable one.

10/10 Excellent

Dagmar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.
Séjour de 6 nuits en février 2024
Réponse de Moon San le 21 févr. 2024
Thank you for your review and we are happy you had a wonderful stay!!

10/10 Excellent

Patrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Moon San le 18 mars 2024
Thank you.

10/10 Excellent

Clara

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Melhor hospedagem em Port Antônio!
Tivemos uma ótima estadia no Moon San Villas! Fomos muito bem recebidas pelo Noel, gerente do hotel, que fez nos sentir em casa. A vista do hotel é mágica, a poucos passos da entrada da Blue Lagoon. 5 minutos de carro da Praia Frenchman’s Cove. Excelente localização. Café da manhã delicioso, tem a opção americana e a opção jamaicana (provem a jamaicana, é muito boa!). Fomos de carro e não tinha estacionamento no hotel (embora na descrição da reserva dissesse que tinha), mas o Noel arranjou uma vaga para nós uma rua abaixo do hotel. Super recomendo!
Séjour de 4 nuits en janvier 2024
Réponse de Moon San le 1 févr. 2024
Thanks for your recommendation and we are happy you enjoyed your stay.

4/10 Médiocre

Randy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through Expedia, but have not heard back. Worse, I couldn’t find any place on the Expedia website where I could present my case, nor could I get through to a real human on the Expedia help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of Expedia, but I don’t see any way to move this situation forward to get my promised refund.
Séjour de 4 nuits en janvier 2024
Réponse de Moon San le 23 janv. 2024
We are deeply sorry for the inconvenience you faced as we expressed several times. It's really unfortunate and reflects negatively but even secure properties thieves break into at times.It's really sad how you can really post all this here knowing that you did receive you refund for the nights you did not stay at the property[I really wish I could post a screen shot here].The property did issue your refund the following day, You should have at least contact your bank if it did not reflect in your account before negatively complaining here. However, as mentioned several times, we are deeply sorry for the inconvenience you faced and that your stay was cut short .

8/10 Bien

Rohan

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Bryan

Voyage en couple
No refrigerator no microwave bathrooms are too small
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Moon San le 28 sept. 2023
Thank you!!

2/10 Horrible

Roxan

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to expedia before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.
Séjour de 3 nuits en août 2023
Réponse de Moon San le 31 août 2023
We dispute everything about this review . If you are unhappy with your choice because you are used to booking all inclusive we do understand because we are a small rustic villa. Firstly you mentioned that place is filthy, smelly and dirty, AC does not work no clean towels...…That is very ridiculous of you to say. You booked the ground floor room for U155 per night and when you complained about the AC you were upgraded to a room that cost US206 per night at no additional charge, in the morning someone came to your room to alert you that breakfast was ready and as soon as your door was opened the air conditioned breeze could be felt all the way to the passage.Secondly you said you talked with the owner of the property but unfortunately the owner is currently abroad so we have no idea who you spoke to . We are checked and certified by the Tourism Product Development Company [TPDICO] so if all this was true then how are we still in operation further more you were not the only guest at the villa for the weekend and we hadn't had a single complain about all the dirt and filthiness and bad order you encountered.

8/10 Bien

Ricardo

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far
Séjour de 1 nuit en août 2023
Réponse de Moon San le 28 sept. 2023
Glad you had a great time!!

6/10 Satisfaisant

Andre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de moon san le 9 juin 2023
Thank you

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2023
Réponse de Moon San le 25 mars 2023
Glad you enjoyed your stayed!

10/10 Excellent

shawn

Séjour de 2 nuits en mars 2023
Réponse de Moon San le 25 mars 2023
Glad you enjoyed you stay!

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté et personnel et service
The ladies in the morning were very pleasant and the breakfast was delicious. The area has a water issue but Nick ensured we had enough during our stay.
Séjour de 4 nuits en février 2023
Réponse de moon san le 2 mars 2023
Glad you had a wonderful time!

10/10 Excellent

Selina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna, Nick, Greg, all the staff are super friendly, courteous and helpful. Breakfast is wonderful, sitting overlooking the lagoon. The Blue Lagoon was closed; making our private swim extra special, as we had the whole lagoon to ourselves! Ignore anyone who tells you that you are trespassing or to watch out for the crocodile!? Apparently government spin. The government have shut the lagoon for "improvements," there is much scepticism that local politicians, who own large waterfront villas there, want the lagoon to be sold to a resort like Sandals. The area will then become private, exclusive and expensive. The road is currently being improved, so rather difficult to negotiate and the piped water has been cut off, so supplied by tanker. Consequently the water pressure in the shower was low..but still hot. Please do stay here and support the local businesses, You will love the local character, the peace and quiet. Frenchman's Cove beach is truly special and Winnifred's Beach, one of the few Jamaican beaches left with shacks and even a Ganja Cafe! Cynthia's food is out of this world. Do bring water shoes due to Sea Eggs aka Sea Urchins.
Séjour de 3 nuits en février 2023
Réponse de moon san le 2 mars 2023
Glad you enjoyed your stay!

10/10 Excellent

Marlene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a good stay. Staff was very friendly and accommodating.
Séjour de 1 nuit en février 2023
Réponse de moon san le 2 mars 2023
Glad you had a good time.

10/10 Excellent

Gwendolyn

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very friendly. Food was great. Gregg , Nick and theKitchen Staff made us feel at home. Dinner is not seeved at Moon San Villa since COVID started. Blue Laggoon has been closed for 6 month. Nearest restaurant is approximately 1 mile away. You will need to have transportation.. There is another Villa in front of Moon San and no access to the beach . The scenery of the Cove is great and our stay was relaxing, quiet and comfortable
Séjour de 2 nuits en janvier 2023
Réponse de Greg le 30 janv. 2023
Thanks for the review.

8/10 Bien

Jordan, West Palm Beach

Voyage en couple
Les points forts : Propreté et personnel et service
This antiquarian-style villa has a peaceful atmosphere and laid-back vibe. The breakfast was delicious and the staff were welcoming and helpful. The view of the bay is nice and is pretty relaxing with the sound of the waves, especially in the early morning. Unfortunately, the Blue Lagoon was closed when we visited, but we do plan to visit again. Thanks for the reset! However, this gem needs just a little bit of updating in the bathrooms, water system, and Wi-Fi, other than This antiquarian-style villa has a peaceful atmosphere and laid-back vibe. The breakfast was delicious and the staff were welcoming and helpful. The view of the bay is nice and is pretty relaxing with the sound of the waves, especially in the early morning. Unfortunately, the Blue Lagoon was closed when we visited, but we do plan to visit again. Thanks for the reset! However, this gem needs just a little bit of updating in the bathrooms and the Wi-Fi, other than that a great stay.
Réponse de Greg le 30 janv. 2023
Thanks for the review.

4/10 Médiocre

stacey

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nick (staff member) was amazing. Went above n beyond! Listing is very deceiving! Lagoon is closed, no real access. Wasn’t made aware until there. If known would have cancelled! No boat ride that was included as lagoon is closed! Manager was very nonchalant about it! Room was right by the main gate, very noisy at night with guests banging the barred gate going in n out. Wouldn’t stay there again! Wouldn’t recommend
Réponse de Moon San le 1 févr. 2023
We are sorry your stay was not as expected!

10/10 Excellent

Dekel

Les points forts : Propreté, personnel et service, équipements
The villa has a very relaxed vibe, amazing people and amazing view over the blue lagoon's bay area. Breakfast was excellent and taxis are constantly driving by in case you need to get to Boston, Winifred or Frenchman Cove beaches that are just few minutes drive from the villa. Nick and Donna from the villa are amazing people and were very helpful! I recommend also to take a trip with Nick to a big waterfall in the jungle and experience the authentic country side vibe of Jamaica. Nick will keep you completely safe and guide you through everything, including dealing with the locals along your way. There are many more hikes that he can take you to in Port Antonio, but I only had time for that one and it was really an amazing experience!
Séjour de 4 nuits en septembre 2022
Réponse de Greg le 27 sept. 2022
Thanks for the review

8/10 Bien

Kerri-Ann

Voyage en couple
Les points forts : Propreté et personnel et service
The property is fine for what it was. The property needs to be refurbished, however the staff was friendly and accommodating.
Séjour de 1 nuit en août 2022
Réponse de Greg le 17 août 2022
Thanks for the review.

8/10 Bien

Kwaisi-Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, very clean. Staff friendly and helpful. Excellent location at the blue lagoon
Séjour de 1 nuit en août 2022
Réponse de Greg le 17 août 2022
Thanks for the review.

8/10 Bien

Natalie

Voyage en groupe
Les points forts : Propreté et personnel et service
The staff is wonderful. Breakfast was excellent. Parking could be better. Room was clean and neat but bathroom was a little tight. Overall a good experience.
Séjour de 1 nuit en juillet 2022
Réponse de Greg le 23 juil. 2022
Thank you for your stay!!!

8/10 Bien

KELLY

Voyage en famille
Les points forts : Propreté et personnel et service
Breakfast was great,NICK is Boss!! Close to blue lagoon and easy to access the main road. The boat ride was great, I wish you could add a swim the turtles feature.
Séjour de 1 nuit en juillet 2022
Réponse de Greg le 23 juil. 2022
Thank you and we're happy you had a god time!!

4/10 Médiocre

TANYA

Voyage en couple
The place was around construction, the photo for this site was deceiving as its on the side of a cliff and there is alot of stairs to climb, there is no parking anywhere. And they double charged us and ive been waiting for my refund for over a month.
Séjour de 1 nuit en mai 2022
Réponse de Alecia le 23 juin 2022
Tanya am sorry your stay wasn't enjoyable as you imagine it would be! There are some unfinished buildings in the area of where Moon San is located but as for construction in progress i cannot recall any disturbance during the last 6 months. Your reservation details was pulled up multiple times and we are not seeing any over charges, you booked via Expedia pre-paid and we cannot charge more than the amount due to us because it will not be authorized upon charging your card. We regret that we could not make your stay a comfortable and memorable one in a positive way but all the same on behalf of the Moon San Villa team we thank you for allowing us to host you and I wish we could say please come again!!

10/10 Excellent

Alisha, Zuerich

Séjour de 4 nuits en avril 2022

8/10 Bien

Sara

Voyage en famille
Les points forts : Propreté et personnel et service
Nice room, view and breakfast, but expensive for what you can find elsewhere on the shore. The Lagoon has no beach or real swimming area and rains clouded the lagoon waters so the turtles were not visible. The boat ride will take you to a nice little island with swimming and small beach. The property is across the street from the lagoon, which is accessible by boat dock but not much else. Pictures of lagoon and hotel need to be updated to reflect current circumstances. Kitchen access not available due to COVID. Daily housekeeping not available due to COVID. Staff and owner (on site) and friendly.
Séjour de 3 nuits en avril 2022
Réponse de Greg le 6 juin 2022
Thanks for the review.

8/10 Bien

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice little place to stay for the price eveybody was nice including the owner greg they have a boat you can use complimentary also which is a big plus
Séjour de 1 nuit en avril 2022
Réponse de Greg le 17 avr. 2022
Thanks for the review.

2/10 Horrible

Sandra

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2022
Réponse de Greg le 9 mars 2022
I am sorry you feel that way but I don't understand how it could be terrible when you didn't even stayed 1 night! It would have been a stay worth while if you had given yourself a chance to have our lovely Jamaican breakfast and our boat ride around the blue lagoon and monkey island not to mention watching the sunrise from the upstairs balcony and enjoying the scenery of humming birds taking their morning feed.

8/10 Bien

Kairsten

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hospitality was amazing!
Séjour de 1 nuit en février 2022
Réponse de Greg le 6 mars 2022
Thanks for the review.

10/10 Excellent

Ashanda

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was excellent! Nick, Elsi, and Donna were so kind courteous, and friendly... The meals were delicious and served every morning of our stay... Amazing location and the free boat ride was definitely a plus... Nick made us feel so at home.. Such an amazing stay would definitely stay again
Séjour de 2 nuits en février 2022
Réponse de Greg le 19 févr. 2022
Thanks for the review

4/10 Médiocre

ROSALEE, ANNANDALE

Séjour de 1 nuit en février 2022

10/10 Excellent

LATASHA

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was right by the Lagoon which was awesome and the staff were very friendly and accommodating. Very pleasant.
Séjour de 1 nuit en janvier 2022
Réponse de Greg le 24 janv. 2022
Thanks for the review.

8/10 Bien

Kurt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great views, great location
Séjour de 2 nuits en janvier 2022
Réponse de Greg le 11 janv. 2022
Thanks for the review.

8/10 Bien

Jonathan

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Great little Portie gem
Best place to stay in Portie if you just need a room for a few nights. It's very close to the water and the free boat tour makes it even better. The staff are awesome and definitely make you feel welcome and at home. We brought our puppy on this trip and they welcomed her. There isn't any real places for her to "go" on property as it's on the side of a hill with no grass. So kinda just had to deal with the roadside. The only other small issues is that the water pressure isn't the greatest and it takes awhile for the water to get hot. Otherwise it's perfect. I've stayed there before, and I'll stay there again!
Séjour de 2 nuits en novembre 2021
Réponse de Greg le 9 déc. 2021
Thanks for the review.

8/10 Bien

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful view and nice, clean rooms, but road noise started early in the morning and disturbed our stay.
Séjour de 1 nuit en novembre 2021
Réponse de Greg le 9 déc. 2021
Thanks for the review.

8/10 Bien

Ryon

Séjour de 3 nuits en novembre 2021

10/10 Excellent

Romar

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A very cosy property. Excellent staff. Great breakfast and a beautiful location. We will be back.
Séjour de 2 nuits en octobre 2021
Réponse de Greg le 24 oct. 2021
Thanks for the review

10/10 Excellent

Damaris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff! They had great recommendations as to what to visit. The boat ride was excellent. The place is older but the best rate you’ll get with that view.
Séjour de 3 nuits en septembre 2021
Réponse de Greg le 5 sept. 2021
Thanks for the review.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like that it was a small villa. The staff were very friendly and courteous nice manner compare to the rui hotel which is part of my stay. I received way better service at this little hotel and had the best jamaica breakfast of all my stay.
Séjour de 1 nuit en juin 2021
Réponse de Greg le 12 juil. 2021
Thanks for the review.

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just like going home for weekend. Everything was perfect. The only regret was going there only for one night, but we’ll be back sooner than expected.
Séjour de 1 nuit en juin 2021
Réponse de Greg le 12 juil. 2021
Thanks for the review.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing. The breakfast was excellent. I will be back.
Séjour de 2 nuits en mars 2021
Réponse de Greg le 6 avr. 2021
Thanks for the review.

6/10 Satisfaisant

THIAGO

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en janvier 2021
Réponse de Greg le 12 janv. 2021
Thanks for the review.

10/10 Excellent

Terry-Joy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2020
Réponse de Greg le 18 déc. 2020
Thanks for the review

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Lots of issues.
They didn’t have the private beach as advertised, there was a broken ac unit leaking water and they gave the fridge that we were supposed to have to another guest. We spoke to the manager who offered to provide us a refund since we opted to stay elsewhere, but for the last five months, they have not responded to us and claimed they never knew of the issue. Don't bother.
Séjour de 3 nuits en mars 2020
Réponse de Greg le 3 sept. 2020
Dear Anonymous. Why would you wait 5 months to write a review and then sign it Anonymous? The staff at Moon San said this is bogus review. We have only one refrigerator and we never move it to another.room.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breathtaking view, amazing staff & couldnt ask for a better location
Séjour de 3 nuits en juin 2020
Réponse de Greg le 13 juin 2020
Thanks for the review. Greg

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
こじんまりしていてリラックスできました。
Séjour de 2 nuits en février 2020
Réponse de Greg le 20 mars 2020
Thanks for the review