Dear Linda,Thank you for taking the time to share your experience with us.We're delighted to hear that our staff made a great impression with their friendliness and efficiency and that the modern interior furnishings contributed to a comfortable stay. We appreciate your feedback regarding the exterior maintenance; the proximity to the sea does pose unique challenges, but rest assured that we continuously work to keep our property looking its best.Refrigerators are available in our Junior and Master Suites, and upon request, we can provide a minibar and kettle in other rooms as well.We hope to have the opportunity to welcome you back in the future for another memorable stay. Kind regards.

Dear Martin,Thank you for sharing feedback about your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We hope that we may be able to see you on a future occasion. My best regards,

Dear Michael,Thank you very much for your kind review.It's wonderful to hear that our location served as a convenient base for your explorations and that you enjoyed the proximity to various attractions. We're also delighted that you found the weather to be perfect during your January visit. Your compliments on the cleanliness and condition of our hotel are greatly appreciated, and we're glad that our services met your expectations.We look forward to seeing you again. Best wishes,

Dear Darren,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to having you return. Best wishes,

Dear Norman,Thank you for reviewing your recent stay.We note your comment regarding the firmness of the bed; our mattresses are relatively new and of a standard that aims to support restful sleep for a wide range of preferences. As for the bathtub, we strive to ensure all aspects of our rooms meet our guests' expectations and will look into the issue you've raised.We look forward to welcoming you for another pleasant stay. Wishing you a joyous holiday season!

Dear Dean,Thank you for sharing your review.We're truly sorry to hear that you were unable to check in early after your flight. We strive to accommodate our guests' needs whenever possible, and we regret any inconvenience this may have caused you.We hope you will consider staying with us again in the future. Best regards,

Dear Kevin,We appreciate that you took the time to review your recent stay.We are glad to hear that you found our hotel's condition and service satisfactory. Our team works hard to maintain a high standard of service and cleanliness for our guests.We understand that some aspects of your stay, such as room cleanliness and amenities, did not meet your expectations. We would like to assure you that we have a thorough cleaning and disinfection protocol in place, and we are continuously working on improving our amenities to enhance our guests' experience. We appreciate your feedback and will take it into consideration for future improvements.We look forward to welcoming you back. Best wishes,

Dear Roger,It's a real reward to receive such a great review.We are delighted to hear that you appreciated our convenient location and found your room to be pleasant. It's great to know that our efforts to maintain a high standard of cleanliness have been noticed. We also appreciate your positive feedback on our food offerings.We look forward to welcoming you back for another memorable experience.Best wishes,

Dear Ken,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our space to be comfortable and the lodging to be very nice. Our carefully designed décor aims to create an atmosphere of comfort and sophistication, which seems to have contributed to your enjoyable stay.We appreciate your high ratings for room cleanliness, hotel condition, and service. Our team works diligently to maintain a clean and welcoming environment for our guests, and we are glad that their efforts have not gone unnoticed.We hope to have the pleasure of welcoming you back in the future. Warm regards,

Dear Pedro,We would like to thank you for this review about your experience in our hotel.We are glad to hear that you found our hotel clean and tidy, and that our staff were friendly. We strive to provide a comfortable and welcoming environment for our guests. We apologize for any inconvenience caused by the lack of coffee and tea facilities in the room. We do offer minibars and kettles upon request, and we will take your feedback into consideration for future improvements. We also apologize for the wait during the check-out process. We are continuously working on improving our services, and your feedback is valuable in helping us achieve this goal.We hope to welcome you back. Best wishes,

Dear Guest,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you appreciated our convenient location, close to the city center and the airport, as well as our excellent service and facilities, including our restaurant and bar. We strive to provide a comfortable and enjoyable stay for all our guests.We understand that you found the mattress in your room to be too firm for your preference. We would like to inform you that our mattresses were recently replaced to ensure the comfort of our guests. However, we understand that comfort can be subjective, and we apologize for any inconvenience this may have caused during your stay. In the future, please feel free to reach out to our 24-hour front desk staff, who would be more than happy to assist you with any concerns or requests.We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards,

Dear David,Thank you for taking the time to share your review.We are sorry that not everything was to your satisfaction.However, we would love to know what would have made your stay even better.We look forward to welcoming you back. Best regards,

Dear Kenneth,We thank you for sharing this feedback with us.We are glad to hear that you found our location convenient and also appreciate your kind words about our team.We apologize for the inconvenience you faced regarding the early check-in. We understand how important communication is and we will work on improving our response time to ensure that our guests are well-informed about their requests.We hope we have the opportunity of seeing you again in the future.Kind regards,

Dear Lenny,Thank you for your kind review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to welcoming you back. Best regards,

Dear Dave,Many thanks for your feedback.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.However, we regret that our location was not entirely to your liking and have noted your comment. We hope to welcome you back in the future. All the best.

Dear Victor,Thank you for this kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to welcome you back in the future.Best wishes,

Dear Paulo Renato,Thank you for letting us know that you enjoyed your stay.We are pleased that we were able to meet your expectations.Thank you again; we look forward to welcoming you back in the future.Kind regards,

Dear Eric,Thank you for taking the time to share your feedback.We regret to hear that you were not entirely satisfied with your experience. Please let us know of such concerns in the future, so our team can do their best to find a more comfortable solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible.Please know that we have noted your concerns, and this feedback will be very useful as we continue to improve our servicesThe whole team hope to have the pleasure of seeing you again. Best wishes,

Dear Beth, It was a pleasure to receive this great review. We do our best to ensure that our guests always feel welcome and it is very rewarding to read that you enjoyed your stay and found our location ideal. We are especially delighted to hear that you enjoyed your room. It would be a pleasure to welcome you again. Best regards, Alfredo Tavares - Diretor Geral

Dear Sir/Madam We are sorry to read that you have experienced not as per usual a fantastic experience as the majority of our guests. We are confident and certain that my colleagues did all the efforts to assist you in a positive and assertive way. We hope to have the opportunity to welcome you back. Kind Regards

Dear Mr.adelino, We thank you for the privilege given to me and my colleagues, to help,assist and serve you during your vacations at My Story Hotel Vila Nova. We look foward for your visit next year. Please let us know any preferences or requirements, you might have for your next stay. Kind Regards

Dear N.Scott, We were delighted to have you has a guest in our hotel,and we appreciate the time you took to rate and write about your experience with us. Kind Regards

Dear Mr.Allan, First and foremost allow to thank you for having the honour of welcoming you back at the Vila nova Hotel. we hope to welcome you once again in the future. Kind Regards

Dear Sir / Madam We appreciate the time you set aside to rate and write about you positive experience at the Vila Nova Hotel. We also thank you for choosing us for your short stay in Ponta Delgada. Kind Regards

Dear Sir / Madam , We would like to thank you for choosing our hotel for your holidays in Ponta Delgada. We are delighted to verify that you had an amazing experience with us and also that you have enjoyed our central location and our service. Kind Regards

Dear Sir /Madam, The Vila Nova Hotel Team thanks you for choosing our property for your holidays in Ponta Delgada. We also are grateful for time you took tto rate and write about your experience with us. Looking forward to welcome you back in the future. Kind Regards

Dear Sir/Madam, We would like to thank for choosing our property for your holidays in Ponta Delgada. We are delighted to verify that you had an amazing experince as per decribed on the detailed review above. We hope to have the opportunity to welcome you back on a near future. Kind Regards

Dear Mr.Graeme, We would like to thank you for choosing the vila Nova Hotel for your holidays in Ponta Delgada. We appreciate the time you took to rate your stay, we are delighted to verify that you had an amazing stay with us. Kind Regards

Dear Sir / Madam We appreciate the time you set aside to rate and write about you positive experience at the Vila Nova Hotel. We also thank you for choosing us for your short stay in Ponta Delgada. Kind Regards

Dear Sir/ Madam, We would like to thank you for returning to Vila nova Hotel for the second time. Me and my colleagues are very happy to verify that you been having positive experiences with us. We look forward to welcome you back in a near future. Kind Regards

Dear Mr.Henry, I hope this message finds you well. The Vila nova Hotel is indeed a 3 star Hotel , we are sorry to hear that you did not had a mini bar in the room, as it is available on request,we would gladly provide if you you let us know.. Regarding the breakfast we take your feedback , as we are always eager to improve and have more variety of products. If you require further assistance or shall you have any futher queries, do not hesitate in contacting us , as we will be delighted to assist you. Kind Regards

Dear Sir / Madam, Thank you for Choosing our hotel for your holidays. As a very central located hotel , we do our best to control any out noise that impact our guests comfort, as we already spoke with the city council about it, and the situation is on a verge to be resoveld. Kind Regards

Dear Sir / Madam , Allow us to express our gratitude for all the praise and satisfaction, we are trully humbled and thankfull that we had a positive impact on your vacations. Let us know if we can assist tou further. Kind Regards

Dear Sir / Madam Allow us to humbly thank you for choosing us as for your stay in Ponta Delgada , we are not only happy but gratefull that you had an amazing experience with us. Thank you very much

Dear Sir/Madam, We would like to thank you for your preference for the Vila nova Hotel. we are delighted to verify that you had an amazing experience with the service the comfort that resulted in the a hassle free stay with us. Kind Regards

Dear Sir/Madam The Vila Nova Hotel Team would like to thank you for your kind comments , and we look forward welcome you back in a near future, If you need further assistance in the future please do not hesitate in contacting us, as we are always delighted to assist our guests.

Dear Sir / Madam, It is with great rejoice that we verify that you had a pleasant experience at the Vila Nova Hotel. We would like to thank you for taking the time rate and write about you overall satisafction with our service and accomodations. Kind Regards

Dear Guest, To the greatest extent allow us to express our joy when we verify that our efforts culminated in a pleasant experience. We also would like to thank you for sharing this review within this channel. We look forward to welcome you back to to the marvelous island of Ponta Delgada. Kind Regards

Dear Sir / Madam , Thank your for taking the time to rate&write your stay that culminated in a positive experience. We are delighted that you are recognizing our genuine and hospitable service. Looking forward to welcome you back in a near future. Kind Regards

Dear Sir / Madam , Allow us to express our gratitude for all the praise and satisfaction, we are trully humbled and thankfull that we had a positive impact on your vacations. Let us know if we can assist tou further. Kind Regards

Dear Sir / Madam, We thank you for the time you took to Write&Rate about your experience at the Vila nova hotel. We surely are very grateful that we had the opportunity to provide an attentive and pleasant service. We hope to welcome you back in a near future. Kind Regards

Dear Sir / Madam, Thank you for choosing the Vila Nova Hotel for your Holidays in Ponta Delgada. We also are grateful that you took some time to rate your stay and by extent mirror your satisfaction on the above review. Kind Regards

Dear Sir / Madam, Allow us to praise your choice for the Vila Nova Hotel for your vacations in Ponta Delgada. We are excited that you had a pleasant stay, thank you for taking the time to rate&write about your experience with us. Kind Regards