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Avis sur Casa da Matriz

3 out of 5
Casa da Matriz
Rua António José D'Almeida, 22, Ponta Delgada

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 22 avis sur 39." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 39." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 39." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 39." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 39." "

8,6/10

Propreté

7,8/10

Personnel et service

6,8/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Virginie

Séjour de 1 nuit en avril 2023

10/10 Excellent

Luc

Séjour de 1 nuit en juillet 2022
Réponse de Francisco le 27 juil. 2022
It was a pleasure having Luc as a guest. We hope to see you in a near future

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel bien, bonne emplacement. Pas insonorisation
Séjour de 1 nuit en février 2019
Réponse de Casa Matriz le 24 févr. 2019
Hello, Thanks for your feedback. Hope you enjoyed your stay at Casa Matriz. Best Regards

6/10 Satisfaisant

Nancy

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The location was good..room was nice and clean but big issue with no hot water and when I told staff.The reply was let it run a few minutes and it will get hot. It was cold the entire time...disappointing.
Séjour de 1 nuit en avril 2024

8/10 Bien

Albert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mucho ruido, sobretodo el fin de semana. El apartamento muy bien, limpio y muy serviciales.
Séjour de 10 nuits en juin 2023
Réponse de Elisabete. le 7 août 2023
Dear Albert,Thank you very much for the time you took to comment us.It was a pleasure having you with us and we hope to see you again in a near future.Kind Regards, Casa Matriz.

10/10 Excellent

William J

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice spacious room with access to a small kitchen.
Séjour de 4 nuits en mai 2023

10/10 Excellent

Andrew Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fantastic place. Fantastic location. You will have to find and pay for parking downtown, but there are places to park pretty close.
Séjour de 6 nuits en novembre 2022

2/10 Horrible

Erwin

Les points faibles : Personnel et service
Séjour de 8 nuits en juillet 2022

10/10 Excellent

Per Adam

Séjour de 3 nuits en juillet 2022
Réponse de Francisco le 27 juil. 2022
It was a pleasure having Per Adam as a guest. We hope to see you again in a near future

6/10 Satisfaisant

Michael

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good but can be loud music at weekends
Good option in town but it can be loud music on a Friday and Saturday night until around 4am if you have a room on the front. The other nights were okay. Our room had no mirror, bin or sink in the room. There is a kitchen and a lounge. Good location when not a weekend.
Séjour de 2 nuits en juillet 2022
Réponse de Francisco le 27 juil. 2022
It was a pleasure having Michael as a guest. About the noise, we can not do anything about it, since the accommodation is in the center of Ponta Delgada. We hope to see you in the near future.

6/10 Satisfaisant

Michael

Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Francisco le 27 juil. 2022
It was a pleasure having Michael as a guest.

10/10 Excellent

Maria José

Séjour de 3 nuits en mai 2022
Réponse de Casa Matriz le 28 juin 2022
Thank you for staying with us!

10/10 Excellent

helena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was only to sleep as the plane was late but nice and comfortable place
Séjour de 1 nuit en mai 2022
Réponse de Casa Matriz le 28 juin 2022
Thank you for staying with us!

8/10 Bien

Fátima Assunção

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2020
Réponse de Nicolau le 30 mars 2020
Muito obrigado pela sua avaliação

10/10 Excellent

Genivaldo farias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muito satisfeito
Eu adorei o espaço,muito agradável e aconchegante,ambiente limpo e organizado,as minhas proximas viagens a Ponta Delgada concerteza me hospedarei na Casa Matriz eu a recomendo.
Séjour de 1 nuit en octobre 2019
Réponse de Nicolau le 11 nov. 2019
Muito obrigado pela sua avaliação. Foi um gosto para nós poder recebe-lo. Volte brevemente :) Cumprimentos

10/10 Excellent

Chad, Salt Lake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay but a little hot...
Our stay was really good except that our room did not have a fan or AC and it was extremely stuffy. Worse, there were some really hot days in PD while we were there. Otherwise, the place was clean and we enjoyed using the kitchen. It was nice to be in the heart of the city.
Séjour de 4 nuits en juillet 2019
Réponse de Casa Matriz le 29 juil. 2019
Hello Chad, Thanks for your feedback. Hope you enjoyed your stay in Casa Matriz. Best Regards

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mesmo no centro da cidade, limpo, decorado e com arrumação.
Séjour de 1 nuit en juillet 2019
Réponse de Nicolau le 20 juil. 2019
Muito obrigado pela sua pontuação! É muito importante para nós. Cumprimentos

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019
Réponse de Casa Matriz le 15 juil. 2019
Hello, Thanks for your feedback. Hope you enjoyed you stay in Casa Matriz. Best Regards

6/10 Satisfaisant

Fil, Laval

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location to be in the center of the town. Easy check-in. Very, very, very noisy, i only slept 2 hours because of all the noise (people coming in and out). No insonority at all.
Séjour de 1 nuit en juillet 2019
Réponse de Nicolau le 22 juil. 2019
Thank you for your review but we must say that it's not very accurate as we never had any complaints like that before. But nevertheless we are sorry for your troubles and will check what heppened and correct any issues if necessary.. We hope that we have the oportunity to meet again. With Best Regards

10/10 Excellent

Leon, Brentwood, CA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at property for one night as a layover from Terceira back to California. Stayed in apt. A1. Room provided plenty of room for 3 adults and two teenagers. Very modern interior, with plenty of amenities and comfortable. Heard music and yelling from disco down the street around 3:00 AM, but really just due to location. Only complaint, if you can call it a complaint, was the shower drained very slowly, which caused water to overflow floor pan onto bathroom floor... made for short showers. More of a maintenance issue really. Happy with stay overall.
Séjour de 1 nuit en juin 2019
Réponse de Casa Matriz le 5 juil. 2019
Hi Leon Thank you very much for choosing staying with us an for the nice review. We hope to have again at our accommodations. Best regards, Casa da Matriz

2/10 Horrible

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Algumas pessoas com que entrei em contato eram simpáticas, como Carolina e Ana. O espaço do quarto era razoável, embora sem mesa, cadeiras ou geladeira
Séjour de 6 nuits en juin 2019
Réponse de Rodrigues le 28 juil. 2019
Obrigado pelo seu comentário

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et équipements
Liked that it was in central location, but at the same time. It was really noisy, no sound barrier, could hear everything. People walking a lover the place, flushing walking up and downstairs. Outside noise level really annoying especially if you’re really trying to rest and sleep. No a/c no fans, and we were told not to open windows, stuffy. Could sleep noise level outside until 4am. Would not stay there again.
Séjour de 5 nuits en juin 2019
Réponse de Rodrigues le 28 juil. 2019
Thank you for your comment

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mai 2019
Réponse de Casa Matriz le 4 juin 2019
Hi, Thank you for your evaluation. We hope to see you soon. Best regards, Casa Matriz

2/10 Horrible

Josh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t risk ruining your holiday by staying here
Let’s be clear, Casa da Matriz is nothing more than a very, very expensive hostel, and it’s barely that. There is no lobby, there is no one on site if you have a problem. Here is where you take the risk. As there is no one on site there is a piece of paper with two numbers to call if you have a problem. We soon realized there was no hot water and called one of the numbers. We were told someone would be by to fix the water within 10 minutes. An hour later no one had stopped by. I called both numbers for the next 20 minutes, no one answered. It would be 2 DAY, YES, TWO DAYS before we would have hot water. Let’s return to the point that again, this “hotel” is most certainly not a hotel, it’s a hostel. The walls are paper thin and you hear EVERYTHING that is going on. In fine hostel fashion there is an extra bed stored in the room that was not requested and a closet full of broken hangers and pillows without pillow cases. The bathroom door doesn’t open all the way because it hits the sink and the toilet doesn’t stop running until you go and physically lift the lid off the toilet and mettle with the plug. The bed is like sleeping on a pyramid, for some reason the middle protrudes and drops along the sides. Finally, I would add that I sent two messages to the administration to explain to them what happened and how inappropriate I found it to pay so much for a 2 days without hot water. Both messages were completely ignored. So stay here at your own risk.
Séjour de 3 nuits en mai 2019
Réponse de Casa da Matriz le 14 juil. 2019
Dear client, Thank you for your feedback, it is very important for us. We were 100% able to help you. Everything was answered, explainin several times how to work with the hot water in the bathroom. Hope see you again in a near future. Best regards.

10/10 Excellent

Marisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mars 2019
Réponse de Casa Matriz le 27 mars 2019
Boa tarde Marisa, Muito obrigado pela seu feedback. Esperamos que tenha desfrutado da sua estadia na nossa Casa Matriz. Esperamos a ver novamente na nossa Casa Matriz. Melhores cumprimentos

10/10 Excellent

Inês

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Espectacular
Espectacular, próximas viagens aos Açores será sem dúvida a nossa escolha.
Séjour de 4 nuits en février 2019
Réponse de Casa Matriz le 17 févr. 2019
Ola Inês, Muito obrigado pelo sue feedback. Esperamos que tenha desfrutado da sua reserva na nossa Casa Matriz. Melhores cumprimentos

8/10 Bien

Marcelo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2019
Réponse de Casa da Matriz le 22 janv. 2019
Hello Marcelo, Thanks for your feedback. Hope you enjoyed your stay. Best Regards

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2018
Réponse de Antonio Rodrigues le 28 nov. 2018
Thank you for your reservation and feedback

6/10 Satisfaisant

luiz

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
it was terrible .there is a bar three shops down which stays open till two am. then the people come on to the street till light. only night you sleep is sunday as they closed.
Séjour de 4 nuits en octobre 2018
Réponse de Casa da Matriz le 15 nov. 2018
We sorry for any inconvenience. Thank you for your feedback!

10/10 Excellent

Louise

Just great
Great room and great location. Would definitly stay there antohter time.
Séjour de 3 nuits en septembre 2018
Réponse de Rodrigues le 20 sept. 2018
Thank you for your comment

10/10 Excellent

Bernadette

Beautiful room. Great spot in the middle of all the action.
Séjour de 1 nuit en août 2018
Réponse de Casa Matriz le 22 août 2018
Thank you so much for staying with us. Your opinion is very important for us. Kind Regards

8/10 Bien

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. In the heart of everything. Portas da cidade within view. Only negative was that nearby cafe was open till 5am and the guests were very loud
Séjour de 1 nuit en juillet 2018
Réponse de Casa Matriz le 22 août 2018
Thank you so much for staying with us! We hope yo see you again. Best Regards

2/10 Horrible

Winemaker, California

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HOTEL WAS NOT AVAILABLE WHEN WE ARRIVED
We traveled over 24 hours to the Azores and when we finally arrived (tired and in need of sleep), we were told our room was not available. The property manager shuttled us 30 minutes away and out of town to another location and asked it this room would be ok. We booked this room so that we would be in the city center not 30 minutes away so the replacement was unacceptable. I had to drive back to town and book another hotel to be able to stay where we wanted. This is a horrible let down and I probably won't book with Expedia ever again. In regards to the property in Ponta Delgada, Andre tried his best to make it work so kudos to him!
Séjour de 5 nuits en juin 2018

10/10 Excellent

Rachael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful and central.
This is a guesthouse so there are different types of rooms. We booked the room that had it's own kitchen, bathroom and living quarters. This place was huge and beautiful. Very clean and at the city center. Others have complained about the noise. Well,thats because you are at the center of cafes resturaunts and bars. The bed are firmer than U.S. beds but they are all like that on São Miguel. We loved this place and will book again.
Séjour de 1 nuit en juin 2018
Réponse de António le 5 juin 2018
Thank you for your comment

10/10 Excellent

William, Nürnberg/München Bayern

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolut unerwartet gut!!
Wir waren leicht erschrocken für wie günstig man so ein sauberes Hotel buchen kann. Wir sind geprägt von spanischen, italienischen und kroatischem Service - dieses Hotel war so sauber. Das Personal hat sich immer sehr um uns bemüht. Also das war mit Abstand das beste jemals gebuchte Hotel im Süden Europas. Zudem wir teilweise wesentlich teurere Hotels gewohnt sind. Klare Empfehlung. Einziger Nachteil ist, dass am Hotel und in der Umgebung keine Parkmöglichkeiten gibt. Es ligt super zentral in Ponta Delgada - allerdings mussten wir unser Auto ca. 1.5 km weiter weg abstellen.
Séjour de 6 nuits en mai 2018
Réponse de Antonio le 27 mai 2018
Thank you for your comment

8/10 Bien

Milan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Azores trip
Vynikajúca poloha v historickom centre Ponta Delgada, dobre zariadený, k dispozícii aj kuchynka
Réponse de Antonio le 13 mai 2018
Thank you for your comment

10/10 Excellent

Brian, Boston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Long weekend off season
It took me a bit to find the place, as there are a lot of narrow one-way streets and I was driving and had no GPS. It took me another bit to find my apt.as I hadn't remembered the "A" in A1. Opening the door and going in though was a complete shock. It was huge, and new, and clean, and nicely appointed. I hadn't even expected a kitchen but there it was. The place continually surprised me. It took me two days before I realized there was a porch off the kitchen for example. The biggest surprise was how quiet it was. With all new insulated windows and metal door the city just disappeared once inside. But maybe not. Maybe the biggest surprise was how central the place is. If you found the geometric center of the interesting parts of downtown you'd probably be pointing right at this place. The only nightclub in town (Raiz) is just a few doors down yet you can't hear the live band until you step outside. The best place to eat (A Tasca, in my opinion) just a street over. The marina just a few blocks. Couldn't recommend the place more and look forward to going back some day.
Séjour de 3 nuits en février 2018
Réponse de Antonio le 13 mars 2018
Thank you for your comment, we are absolutely happy for that. Please return same day and let us know, we will recognize you for this comment.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really big , clean , and beautiful guest house.
The guest house was the cleanest ive been in and maybe one of the nicest.
Séjour de 2 nuits en décembre 2017
Réponse de António le 29 déc. 2017
Thank you for your feedbak