Avis sur The Marina Phuket Hotel
The Marina Phuket Hotel
240/9 Phangmuang Sai Kor Road, Patong, Phuket
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en avril 2024
Réponse de The Marina Phuket team le 29 avr. 2024
Dear Faycel,Thank you for sharing your feedback with us. We're glad you enjoyed our beautiful rooftop area. We apologize if the room did not meet your expectations, and we appreciate your input. Regarding the distance from the beach, we strive to provide a peaceful retreat while still being accessible to local attractions. We hope you'll consider staying with us again in the future.Warm regards, The Marina Phuket Hotel
10/10 Excellent
yasmina nadia
Voyage en famille
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
yasmina nadia
Séjour de 9 nuits en février 2024
Réponse de The Marina Phuket Management le 22 févr. 2024
Dear Yasmina,Thank you so much for your glowing review! We're thrilled to hear that you had a superb experience at our hotel and that you found our services to be great. It's wonderful to know that our location, just a 15-minute walk from both Bangla Road and Patong Beach, was convenient for you.Your recommendation means a lot to us, and we're truly grateful for your kind words. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best regards,The Marina Phuket Management
10/10 Excellent
Hicham
16 févr. 2024
Hicham
Séjour de 15 nuits en janvier 2024
Réponse de The Marina Phuket Management le 18 févr. 2024
Dear Hicham,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management
10/10 Excellent
KARIM
Voyage en groupe
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KARIM
Séjour de 15 nuits en janvier 2024
Réponse de The Marina Phuket Management le 15 févr. 2024
Dear KARIM,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management
10/10 Excellent
Soumaya
11 janv. 2024
Soumaya
Séjour de 1 nuit en janvier 2024
Réponse de The Marina Phuket Management le 13 janv. 2024
Dear Soumaya,Thank you for taking the time to rate your review and response. We would like to thank you very much for choosing to stay at The Marina Phuket. We hope to see you again next time you visit Phuket.Best regards,The Marina Phuket Management
10/10 Excellent
Jimmy
22 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jimmy
Séjour de 16 nuits en novembre 2023
Réponse de The Marina Phuket Management le 24 déc. 2023
Dear Jimmy,Thank you for taking the time to leave us a review. Thank you very much for choosing to stay at The Marina Phuket Hotel. We hope to see you again the next time you visit Phuket.Best regards,The Marina Phuket Management
10/10 Excellent
Chafik, Paris
Voyage en groupe
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chafik
Séjour de 3 nuits en décembre 2023
Réponse de The Marina Phuket Management le 23 déc. 2023
Dear Chafik,Thank you for sharing your positive feedback with us! We're delighted to hear that you found our staff pleasant and the hotel clean, providing good value for money.We value your input and hope to have the pleasure of welcoming you back for another pleasant stay.Thank you for choosing our hotel!Best regards,The Marina Phuket Management
2/10 Horrible
Fares
10 nov. 2023
Fares
Séjour de 7 nuits en octobre 2023
Réponse de The Marina Phuket Management le 11 nov. 2023
Dear Fares,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We genuinely appreciate your feedback as it helps us improve our services and facilities.we sincerely apologize for any inconvenience you experienced during your stay. We understand that the size of the room and the limited lighting in the bathroom fell short of your expectations, and for that, we are truly sorry. We are continuously working on enhancing the guest experience, and your comments will be shared with our team to identify areas for improvement. Please rest assured that we take your concerns seriously and are committed to addressing them promptly.Once again, I apologize for any inconvenience caused, and I appreciate your understanding. We look forward to the possibility of welcoming you back in the future.Best Regards,The Marina Phuket Management
8/10 Bien
Dan
Voyage en groupe
8 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 2 nuits en octobre 2023
Réponse de The Marina Phuket team le 10 oct. 2023
Dear Dan,Thank you so much for taking the time to share your wonderful feedback about your recent visit to our establishment. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience.We're delighted that our staff made you feel welcome and that you found our location convenient, being just 10 minutes away from the beach and surrounded by a variety of restaurants. We strive to provide a welcoming and convenient environment for all our customers, and it's rewarding to know that we met your expectationLooking forward to welcoming you back soon!Best regards,The Marina Phuket Management
4/10 Médiocre
Sarah
Voyage en couple
6 oct. 2023
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en octobre 2023
Réponse de The Marina Phuket team le 28 oct. 2023
Dear Sarah,We want to express our heartfelt gratitude for choosing to stay at our hotel once again, and we genuinely value your feedback regarding your recent visit. We are truly sorry to learn that your second stay did not live up to your expectations, and we are determined to address the issues you've raised.We have taken your feedback seriously and conducted a thorough investigation into the issues you encountered. We wish you had informed us during your stay, as we are always available to provide immediate solutions to any problems to ensure your comfort.Regarding the check-in time, we understand that after a tiring flight, you were eager to rest early and arrived at 9 am. Unfortunately, our standard check-in time is from 3 pm onwards. However, we do have a room available for you to check in at 11 am.We deeply regret the inconveniences you experienced during your time with us. Your satisfaction is our top priority, and we sincerely apologize for falling short of meeting your expectations, and we sincerely hope that you will grant us another opportunity to serve you and deliver the exceptional experience you deserve.Best regards,The Marina Phuket Management
10/10 Excellent
Dylan
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dylan
Séjour de 16 nuits en septembre 2023
Réponse de The Marina Phuket Management le 28 sept. 2023
Dear Dylan,We are truly grateful for your wonderful feedback about our hotel. It's heartwarming to know that you had a perfect experience, from the warm welcome to the attentive staff and the great atmosphere.Cleanliness and on-site parking are priorities for us, and we're delighted that these aspects contributed to your satisfaction.Thank you for choosing our hotel, and we look forward to welcoming you again in the future.Best regards,The Marina Phuket Management
6/10 Satisfaisant
Liza
Voyage en groupe
26 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liza
Séjour de 4 nuits en mai 2023
Réponse de The Marina Phuket Management le 27 mai 2023
Dear Liza,Thank you for choosing to stay at our hotel and for taking the time to provide feedback on your recent experience. We greatly appreciate your kind words about the hotel's beauty and our friendly staffWe are sorry to hear that the noise disrupted your rest even during the night. We understand that a good night's sleep is crucial, and we apologize for any inconvenience caused by the ongoing activity in the city. Our team is committed to ensuring the comfort of our guests, and we will make efforts to address this issue further.Thank you for choosing our hotel and we look forward to welcoming you back on your next visit.Best regards,The Marina Phuket Management
6/10 Satisfaisant
Karim Cédric Yann
Voyage en couple
19 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Karim Cédric Yann
Séjour de 9 nuits en février 2023
Réponse de The Marina Phuket team le 23 févr. 2023
Dear Karim,Thank you for your time to provide us the feedback during your stay. We value your opinion, as it helps us improve and anticipate our Guests' needs and expectations.We did investigate about your stay very seriously to find out what went wrong and what we could improve.For airport transfer service, we have booked for you as per your requested but due to miscommunicate between you and our team may cause you felt unresent.We would like to apologize for any inconvenience this may have caused you. We hope this experience will not impair your trust in The Marina Phuket Hotel and We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.Warm regards,The Marina Phuket Team
8/10 Bien
Safir
Voyage en couple
17 févr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Safir
Séjour de 13 nuits en janvier 2023
Réponse de The Marina Phuket team le 19 févr. 2023
Dear Safir,Thank you for your recent visit and for taking the time to review your stay at The Marina Phuket Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope that you would give us another chance to provide better service to you and we will do everything possible to ensure we meet and exceed your expectations.Regards,The Marina Phuket Team
10/10 Excellent
Monique
Voyage en groupe
7 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monique
Séjour de 27 nuits en janvier 2023
Réponse de The Marina Phuket Team le 11 févr. 2023
Dear Monique, Thank you for choosing The Marina Phuket Hotel for your time on the island. We are delighted to hear that you have had a pleasant stay with us.On behalf of the whole team, we hope to welcome you back soon.Kind Regards,The Marina Phuket Team
10/10 Excellent
Mathieu Enzo
28 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mathieu Enzo
Séjour de 13 nuits en janvier 2023
Réponse de The Marina Phuket Team le 31 janv. 2023
Dear Mathieu,Thank you very much for your time on this reviewWe all very much look forward to welcoming you back. Hopefully very soon. Yours sincerely,The Marina Phuket Team
10/10 Excellent
Fabrice
Voyage en groupe
26 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabrice
Réponse de The Marina Phuket le 28 déc. 2022
Dear Fabrice,We were pleased to receive your positive comments. We really appreciate you being our guest. We hope you will stay with us next time you are in Phuket. We can assure you we will do everything we can to make your stay a comfortable and happy.Regards,The Marina Phuket Team
10/10 Excellent
Vincent
Voyage en groupe
28 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good job
Vincent
Séjour de 7 nuits en novembre 2022
Réponse de The Marina Phuket Team le 30 nov. 2022
Dear Vincent,Thank you for your comments concerning your stay at our hotel. We appreciate your time to provide us comments. It was a pleasure to have you as our guests and we hope to welcome you back soon.Regards,The Marina Phuket Team
8/10 Bien
Any
11 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Any
Séjour de 1 nuit en novembre 2022
Réponse de The Marina Phuket team le 25 nov. 2022
Dear Any,Thank you so much for this review score. Your review made our day :) It was a pleasure to have you as our guests. We assure that we will do everything we can to make your stay a comfortable and happy. We hope to see you on your next visit.Regards,The Marina Phuket Team
10/10 Excellent
Christophe
31 oct. 2022
Christophe
Séjour de 15 nuits en octobre 2022
10/10 Excellent
Axel
Voyage en groupe
4 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Axel
Séjour de 4 nuits en août 2022
Réponse de The Marina Phuket team le 6 sept. 2022
Dear Axel,On behalf of the Amata Patong Team, I would like to thank you very much for this amazing review scores and comments. It’s made our day :) We really appreciate you being our guest. It was a pleasure to have you as our guests. We hope to welcome you back soon.Sincerely yours,The Marina Phuket Team
10/10 Excellent
Hakim
Voyage en groupe
3 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hakim
Séjour de 4 nuits en août 2022
Réponse de The Marina Phuket team le 5 sept. 2022
Dear Hakim,Thank you so much for this amazing review score and your review, We really appreciate you being our guest. We look forward to seeing you again the next time you visit Phuket.Regards, The Marina Phuket Team
8/10 Bien
Kalaid
Voyage en famille
2 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kalaid
Séjour de 20 nuits en août 2022
Réponse de The Marina Phuket team le 5 sept. 2022
Dear Kalaid,Thank you so much for this amazing review. Your review made our day :) Thank you for liking our hotel. We really appreciate you being our guest. We look forward to your return.Regards,The Marina Phuket Team
10/10 Excellent
Sarah
Voyage en couple
5 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 11 nuits en mars 2022
Réponse de Marina Team le 7 avr. 2022
Thank you so much for this amazing review. Your review made our day :) We really appreciate you being our guest. We hope to see you on your next visit.
10/10 Excellent
laurent michel
Voyage en groupe
5 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
laurent michel
Séjour de 13 nuits en mars 2022
Réponse de Marina Team le 7 avr. 2022
Thank you so much for this amazing review. Your review made our day :) We really appreciate you being our guest. We hope to see you on your next visit.
10/10 Excellent
KARIM
Voyage en groupe
28 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel, au top.
KARIM
Séjour de 6 nuits en mars 2022
Réponse de The Marina Team le 1 avr. 2022
Thank you so much for this amazing review. Your review made our day :) We really appreciate you being our guest. We hope to see you on your next visit.
8/10 Bien
Sylvain
Voyage en groupe
28 mars 2022
Les points forts : Propreté, personnel et service, équipements
Sylvain
Séjour de 8 nuits en mars 2022
Réponse de The Marina Team le 1 avr. 2022
Thank you for your time for giving us the review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention.
We hope that we would get a chance to make it up to you on your next stay in Phuket.
6/10 Satisfaisant
Melanie
Voyage en groupe
26 mars 2022
Les points forts : Propreté
Melanie
Séjour de 19 nuits en mars 2022
Réponse de The Marina Team le 1 avr. 2022
Thank you for your time for giving us the review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention.
We hope that we would get a chance to make it up to you on your next stay in Phuket.
8/10 Bien
Bachir
Voyage en groupe
18 mars 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bachir
Séjour de 11 nuits en mars 2022
Réponse de The Marina Team le 22 mars 2022
Thank you for your time to give us the feedback.
We are very much look forward to accommodate you next time.
10/10 Excellent
Alexandra
Voyage en couple
14 mars 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexandra
Séjour de 2 nuits en mars 2022
Réponse de L le 19 mars 2022
Thank you so much for this amazing review. Your review made our day :) We really appreciate you being our guest, and we will definitely improve and fix according to what you mentioned. We hope to see you on your next visit.
8/10 Bien
Bayram
5 mars 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bayram
Séjour de 8 nuits en février 2022
Réponse de The Marina Team le 9 mars 2022
Thank you so much for your feedbcak. Your review made our day :) We really appreciate you being our guest. We hope to see you on your next visit.
10/10 Excellent
Hatem
12 févr. 2022
Hatem
Séjour de 7 nuits en février 2022
Réponse de The Marina Team le 19 févr. 2022
Thank you so much for your feedback:) We really appreciate you being our guest. We hope to see you on your next visit.
8/10 Bien
Jacques
25 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacques
Séjour de 4 nuits en novembre 2021
Réponse de Chanyanoot Sena le 25 déc. 2021
Dear Jacques.
Thank you very much for your kind feedback.
We look forwad to welcoming you back again.
Best regards,
6/10 Satisfaisant
HICHAM
25 nov. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon hôtel
HICHAM
Séjour de 1 nuit en novembre 2021
Réponse de FONN le 1 déc. 2021
Thank you for your feedback.
I have brought the issue of our staff to the management already.
Hopefully we will make sure that things are improved.
Again, we apologize for your inconvenience that we may have caused you.
8/10 Bien
olivier
13 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
olivier
Séjour de 7 nuits en novembre 2021
Réponse de Pann Front office team le 18 nov. 2021
Thank you for your feedback
8/10 Bien
Jean-Marc
9 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne expérience
Jean-Marc
Séjour de 2 nuits en mars 2020
Réponse de The Marina Phuket Hotel le 10 mars 2020
Thank you for your feedback. Please accept our apologies for the disappointment you experienced. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.
8/10 Bien
Voyageur vérifié
Voyage en famille
23 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en février 2020
Réponse de The Marina Phuket Hotel le 24 févr. 2020
We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.
8/10 Bien
Voyageur vérifié
Voyage en groupe
23 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 14 nuits en février 2020
Réponse de The Marina Phuket Hotel le 24 févr. 2020
Thank you for your feedback. Please accept our apologies for the disappointment you experienced. We have taken note of the issues you faced and we will evaluate ways to improve. We hope that we would get a chance to make it up to you on your next stay in Phuket.
10/10 Excellent
Coco, Paris
Voyage en groupe
18 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coco
Séjour de 10 nuits en février 2020
Réponse de The Marina Phuket Hotel le 19 févr. 2020
We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
17 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 12 nuits en janvier 2020
Réponse de The Marina Phuket Hotel le 20 janv. 2020
We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.
8/10 Bien
Voyageur vérifié
6 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de The Marina Phuket hotel le 7 déc. 2019
We appreciate the feedback very much. We hope that we would get a chance to make it up to you on your next stay in Phuket.
10/10 Excellent
lea
30 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lea
Séjour de 6 nuits en août 2019
Réponse de The Marina Phuket le 2 sept. 2019
Thank you for staying with us, we appreciate your feedback.
10/10 Excellent
Christian
20 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mon séjour de 20 nuits
Christian
Séjour de 16 nuits en août 2019
Réponse de Chanyanoot Sena le 22 août 2019
Dear Christian,
Thank you very much for your valued feedback.
We hope to welcome you back again in the near future.
Best regards,
10/10 Excellent
PATRICK
1 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON RAPPORT QUALITE PRIX...
PATRICK
Séjour de 3 nuits en juin 2019
Réponse de The Marina Phuket Hotel le 2 juil. 2019
We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.
10/10 Excellent
GABRIEL
9 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel intéressant
GABRIEL
Séjour de 3 nuits en avril 2019
Réponse de The Marina Phuket le 10 mai 2019
Dear GABRIEL,
Thank you for staying with us, we appreciate your feedback.
10/10 Excellent
KAMARA
19 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
KAMARA
Séjour de 8 nuits en avril 2019
Réponse de The Marina Phuket le 20 avr. 2019
Thank you for staying with us, we appreciate your feedback.
4/10 Médiocre
Voyageur vérifié
Voyage en couple
4 avr. 2019
Les points forts : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 12 nuits en mars 2019
Réponse de The Marina Phuket le 4 avr. 2019
Thank you for staying with us, we appreciate your feedback.
10/10 Excellent
Pamara
18 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Belle hôtel
Pamara
Séjour de 12 nuits en février 2019
Réponse de The Marina Phuket le 18 févr. 2019
Dear Pamara,
Thank you for staying with us, we appreciate your feedback.
10/10 Excellent
Voyageur vérifié
Voyage en couple
14 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en février 2019
Réponse de The Marina Phuket le 15 févr. 2019
Thank you for staying with us, we appreciate your feedback.
8/10 Bien
Voyageur vérifié
26 déc. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en décembre 2018
Réponse de The Marina Phuket le 26 déc. 2018
Thank you for staying with us, we appreciate your feedback.