Avis
9,2
Merveilleux
9,8/10
Propreté
9,6/10
Personnel et service
9,8/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
10/10
Écoresponsabilité
Avis
31 mars 2024
Séjour de 4 nuits en mars 2024
Réponse de Andrew Turner le 30 avr. 2024
Dear Jiyun,Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I’m pleased to hear that overall you enjoyed your stay with us and we look forward to welcoming you back to Rosewood Phuket very soon.Warm regards, Andrew Turner
10/10 Excellent
luciana
Voyage en couple
12 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
luciana
Séjour de 5 nuits en novembre 2023
Réponse de Andrew Turner le 16 nov. 2023
Dear Luciana,Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket.It is lovely to hear you felt so comfortable and the nature and the overall hospitality provided by the team it will be my pleasure to pass your comments onto them all. We thank you again for staying with us and we look forward to welcoming you back in the near future.Warm regards,Andrew Turner
10/10 Excellent
Xin
31 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xin
Séjour de 3 nuits en mai 2023
Réponse de Andrew Turner le 1 juin 2023
Dear Xin,Thank you for taking the time to provide such wonderful feedback on your recent stay at Rosewood Phuket.We are extremely delighted to know that your stay at our hotel was an incredible one and that you were pleased with the resort, the culinary offering and the overall hospitality provided by the team especially Khun Bank. Your great comments have been shared with everyone. We look forward to welcoming you back in the near future.Warm regards,Andrew Turner
8/10 Bien
gooyeon
9 févr. 2023
gooyeon
Séjour de 2 nuits en février 2023
Réponse de Andrew Turner le 14 févr. 2023
Dear Gooyeon,Thank you for taking the time to provide feedback on your stay with us and that you enjoyed your time.I hope that we will be able to welcome you back to Rosewood Phuket in the future.With kind regards, Andrew Turner
10/10 Excellent
han yang andrew
6 déc. 2022
han yang andrew
Réponse de Andrew Turner le 8 mars 2023
Dear Mr. Han,Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I’m pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Rosewood Phuket very soon.Warm regards,
10/10 Excellent
David
13 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en novembre 2022
Réponse de Andrew Turner le 8 mars 2023
Dear David,Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I’m pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Rosewood Phuket very soon.Warm regards,
10/10 Excellent
??
25 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
??
Séjour de 1 nuit en juillet 2022
Réponse de Andrew Turner le 27 juil. 2022
Dear Guest,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear you enjoyed a wonderful time with us and received a warm and amazing attentive service from our team, I will be sure to pass on your compliment.
I hope we will have the pleasure of welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
ngai see cecilia
Voyage en famille
14 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ngai see cecilia
Séjour de 2 nuits en juillet 2022
Réponse de Andrew Turner le 25 juil. 2022
Dear Ms. Ngai,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I’m pleased to hear that you enjoyed your stay with us.
We look forward to welcoming you back to Rosewood Phuket very soon.
Warm regards,
Andrew Turner
10/10 Excellent
Hamad
Voyage en groupe
4 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extraordinary hotel
Hamad
Séjour de 1 nuit en juin 2022
Réponse de Andrew Turner le 7 juil. 2022
Dear Mr. Hamad,
Thank you for staying with us at Rosewood Phuket and for taking the time to provide your feedback.
We are extremely delighted to know that your recent stay was an incredible one and that you were pleased with the resort and the true Rosewood service provided by the team.
We thank you again for staying with us and we look forward to welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Meiwen
14 juin 2022
Meiwen
Séjour de 2 nuits en juin 2022
Réponse de Andrew Turner le 14 sept. 2022
Dear Meiwen,Thank you for taking the time to review Rosewood Phuket, it is lovely to see that you had a lovely time at our resort.I do hope we will have the opportunity to serve you again in the near future. Warm regards,Andrew Turner
10/10 Excellent
Rajai
Voyage en couple
31 oct. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajai
Séjour de 9 nuits en octobre 2021
Réponse de Andrew Turner le 2 nov. 2021
Dear Mr. Khalaf and Ms. Habash,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket.
I am thrilled to hear that you experienced an excellent stay and received great service from all our team members. Your kind words will be passed on to everyone.
I hope we will have the pleasure of welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en couple
20 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en août 2021
Réponse de Andrew Turner le 23 août 2021
Dear Valued guest,
Thank you for staying with us at Rosewood Phuket and leaving such a wonderful review on all your experiences in the resort.
We take pride in giving outstanding service to all our guests and we’re overjoyed to receive your compliments and appreciation and I will be sure to pass on your feedback to the team.
We look forward welcoming you back in the near future.
Warm regards,
Andrew Turner
2/10 Horrible
Bao-Wen
14 mars 2020
Bao-Wen
Séjour de 6 nuits en mars 2020
10/10 Excellent
Gregory
Voyage en famille
29 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gregory
Séjour de 4 nuits en février 2020
Réponse de Andrew Turner le 2 mars 2020
Dear Gregory
Thank you for staying with us at Rosewood Phuket and taking the time to reply to our survey. We are pleased to hear that you enjoyed your stay and look forward welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en famille
8 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de Andrew Turner le 28 janv. 2020
Dear Guests,
Thank you for staying with us at Rosewood Phuket and for taking the time to provide feedback. I am pleased to hear that you overall enjoyed a great time at the resort and appreciated the attentive and personalized service from our team members especially the team at the gym and will be sure to pass on your thanks to them. I was disappointed to hear that we failed to meet your expectations on this occasion with regards to the Asaya offerings, rest assured your valuable comments will help us to continuously strive for improvement.
I sincerely hope that we will have the opportunity to welcome you back to our resort in the future and ensure that all your expectations are exceeded
Warm regards,
Andrew Turner
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
29 déc. 2019
Les points forts : Propreté
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 5 nuits en décembre 2019
Réponse de Andrew Turner le 2 janv. 2020
Dear Guests,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket and I’m pleased to hear that you enjoyed the beautiful setting of the property and the Breakfast at Red Sauce.
I was disappointed to hear that we failed to meet your expectation in regards to our service within the Food & Beverage department especially Ta Khai and the Pool on this occasion, rest assured your valuable comments will help us to continuously strive for improvement.
In regards to the Adult only zone this will be addressed accordingly and we hope to make some adjustments to ensure the privacy for guests travelling without kids.
We pride ourselves on giving the finest personalized service for all our guests and I am sorry we fell short to deliver them during your recent stay with us.
I sincerely hope that we will have the opportunity to welcome you back to Rosewood Phuket in the future and ensure that all your expectations are exceeded
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
Réponse de Andrew Turner le 2 janv. 2020
Dear Guests,
Thank you for taking the time to provide feedback on your recent stay with us, I am pleased to hear your overall stay was good and I hope we will have the pleasure of welcoming you back again in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
Réponse de Sandra le 24 déc. 2019
Dear Guest,
thank you for staying with us at Rosewood Phuket and taking the time to share your feedback. We are pleased to hear that you had an enjoyable stay and loved the service and room product as well the Thai Restaurant and hotel grounds. We look forward welcoming you back in the near future.
With best wishes,
Sandra Watermann
Hotel Manager
10/10 Excellent
Andy Wing Hong
Voyage en famille
17 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andy Wing Hong
Séjour de 3 nuits en décembre 2019
Réponse de Sandra le 24 déc. 2019
Dear Mr. Hong,
thank you for staying with us at Rosewood Phuket and sharing some wonderful feedback.
We look forward welcoming you back in the near future.
With kind regards,
Sandra Watermann
Hotel Manager
8/10 Bien
Voyageur vérifié
24 nov. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en novembre 2019
Réponse de Sandra le 24 déc. 2019
Dear Guest,
thank you for staying with us at Rosewood Phuket and we look forward welcoming you back in the near future.
With kind regards,
Sandra Watermann
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
3 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Andrew Turner le 12 nov. 2019
Dear Guest,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear you enjoyed a great time at the resort and appreciated the attentive and personalized service from our team members. We look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Andrew Turner
8/10 Bien
Voyageur vérifié
30 oct. 2019
Voyageur vérifié
Séjour de 5 nuits en octobre 2019
Réponse de Andrew Turner le 12 nov. 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en famille
20 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Sandra le 26 oct. 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Your Rosewood team
10/10 Excellent
Voyageur vérifié
Voyage en famille
18 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en octobre 2019
Réponse de Andrew Turner le 26 oct. 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
10/10 Excellent
Voyageur vérifié
15 juil. 2019
Voyageur vérifié
Séjour de 4 nuits en juillet 2019
Réponse de Sandra le 17 juil. 2019
Thank you for taking the time to review Rosewood Phuket, I am thrilled to hear you enjoyed a stunning stay with us and we look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Sandra Watermann
10/10 Excellent
Hoi Hin
9 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hoi Hin
Séjour de 2 nuits en juillet 2019
Réponse de Sandra le 17 juil. 2019
Dear Hoi Hin,
Thank you for taking the time to review Rosewood Phuket, I am thrilled to hear you enjoyed a stunning stay with us and we look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Sandra Watermann
10/10 Excellent
Billy
31 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Billy
Séjour de 3 nuits en mai 2019
Réponse de Sandra le 17 juil. 2019
Dear Billy,
Thank you for taking the time to review Rosewood Phuket, I am thrilled to hear you enjoyed a beautiful stay with us and we look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Sandra Watermann
10/10 Excellent
Voyageur vérifié
Voyage en famille
7 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mars 2019
Réponse de Andrew Turner le 3 mai 2019
Dear Valued customer,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I am glad to hear you enjoyed the stay and a great personal service from our team. I hope we will have the pleasure of welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
2 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en mars 2019
Réponse de Andrew Turner le 11 avr. 2019
Dear Valued customer,
Thank you for taking the time to provide feedback on your recent stay with us. I am pleased to hear your overall stay was good and I hope we will have the pleasure of welcoming you back again in the near future.
Warm regards,
Andrew Turner
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
9 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en mars 2019
Réponse de Sandra le 14 mars 2019
Dear Sir/Madame,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear that overall your enjoyed your time with us and generally experienced a very good service from our team. I was disappointed to hear that we failed to meet your expectations with regards to the quality of food on this occasion, rest assured your valuable comments will help us to continuously strive for improvement.
Furthermore it would help us if you could provide more details on specific shortfall of food quality experienced to ensure we are fully able to improve.
I sincerely hope that we will have the opportunity to welcome you back to Rosewood Phuket in the future and ensure that all your expectations are exceeded.
Warm regards,
Sandra Watermann
Hotel Manager
10/10 Excellent
Peter
15 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best in Thailand
Peter
Séjour de 11 nuits en novembre 2018
Réponse de Andrew Turner le 14 janv. 2019
Dear Peter,
Thank you for taking the time to review Rosewood Phuket, I am thrilled to hear you enjoyed a wonderful stay with us and that our team welcomed you with a genuine and professional service. We look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Zhanna, New York
Voyage d’affaires, Voyage en couple
23 nov. 2018
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zhanna
Séjour de 3 nuits en novembre 2018
Réponse de Sandra Watermann le 27 nov. 2018
Dear Zhanna,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear that you enjoyed a great experience. I hope we will have the pleasure of welcoming you back in the near future.
With kind regards,
Sandra Watermann
Hotel Manager
8/10 Bien
Kah On
12 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5/6 star hotel - looks good but not quite.
Kah On
Séjour de 3 nuits en novembre 2018
Réponse de Sandra Watermann le 27 nov. 2018
Dear Kah On,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket. I was disappointed to hear that we failed to meet all of your expectations on this occasion with regards to the Housekeeping service and resort facilities. Rest assured your valuable comments will help us to continuously strive for improvement and I sincerely hope that we will have the opportunity to welcome you back to our resort in the future.
With kind regards,
Sandra Watermann
Hotel Manager
10/10 Excellent
F, HK
25 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
F
Séjour de 4 nuits en octobre 2018
Réponse de Sandra Watermann, Hotel Manager le 4 nov. 2018
Dear F,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear that you enjoyed a great experience. I hope we will have the pleasure of welcoming you back in the near future.
Warm Regards,
10/10 Excellent
Phongthep
15 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay - top notch facilities & services
Phongthep
Séjour de 1 nuit en octobre 2018
Réponse de Sandra Watermann, Hotel Manager le 4 nov. 2018
Dear Phongthep,
Thank you for taking the time to provide feedback on your recent experience at Rosewood Phuket, I am pleased to hear that you enjoyed your time spent with us. I hope we will have the pleasure of welcoming you back in the near future.
Warm regards,
10/10 Excellent
Brian
9 sept. 2018
Top flight all the way around
Brian
Séjour de 2 nuits en septembre 2018
Réponse de Andrew Turner le 13 sept. 2018
Dear Brian,
Thank you for taking the time to review Rosewood Phuket, I am thrilled to hear you enjoyed a great stay with us. We look forward to welcoming you back to Rosewood Phuket in the near future.
Warm regards,
Andrew Turner
Managing Director
10/10 Excellent
Sunan, Vancouver
7 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sunan
Séjour de 2 nuits en juillet 2018
Réponse de Andrew Turner le 13 sept. 2018
Dear Sunan,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Andrew Turner
Managing Director
10/10 Excellent
Jennifer, Brooklyn NY
31 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jennifer
Séjour de 3 nuits en août 2018
Réponse de Andrew Turner le 7 sept. 2018
Dear Ms. Jennifer,
Thank you for taking the time to provide feedback on your recent stay at Rosewood Phuket, I am pleased to hear you enjoyed the resort facilities and our great personal service from our team member and I will be sure to pass on your compliments to the team. We look forward to welcoming you back in the near future.
Warm regards,
Andrew Turner
10/10 Excellent
Voyageur vérifié
14 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juillet 2018
Réponse de Andrew Turner, Managing Director le 18 juil. 2018
敬爱的顾客,
感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。
祝好,
Andrew Turner
10/10 Excellent
Voyageur vérifié
11 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Hotel
Voyageur vérifié
Séjour de 4 nuits en juin 2018
Réponse de Andrew Turner, Managing Director le 12 juil. 2018
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Andrew Turner
8/10 Bien
Voyageur vérifié
11 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en mai 2018
4/10 Médiocre
Voyageur vérifié
6 mai 2018
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Réponse de Andrew Turner le 7 sept. 2018
Dear 最高,
Thank you for taking the time to provide your feedback on your recent stay. I do hope we will have the opportunity to serve you again in the near future.
Warm regards,
Andrew Turner