Dear Khun Serge,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations.Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.Should you wish to share more about what made your stay so special, we would love to hear from you. Feedback from our guests is invaluable as it helps us to continue improving and delivering the best possible service.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Please do not hesitate to contact us directly for any assistance with your next booking or to ensure your preferences are noted for an even more personalized experience.Thank you once again for your wonderful rating and for being a valued guest.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Freddy,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future! We hope to see you return again soon!Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Jacques,Thank you for sharing your kind feedback with us. The team and I are delighted to have made a lasting memory for you and we hope to welcome you back to DoubleTree by Hilton Phuket Banthai Resort.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Valued guest ,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.Based on the rating you have given to us, it appears as though you enjoyed your overall stay, the details of which will be shared with all our team members.We do look forward to welcome you back with a warm welcome cookie again in the near future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Mr. Benoit , Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am happy to hear that you had an enjoyable and memorable wedding anniversary stay at our property. While we strive hard to exceed the expectations of our guests and it is always a delight to receive such positive comment. We do look forward to welcome you back with a warm welcome cookie again in the near future Best Regards, DoubleTree by Hilton Phuket Banthai Resort

Thank you very much for your feedback.We are happy to read that you had a pleasant stay while staying with us despite some language barrier may have occurred. We look forward to welcoming you back to our resort again upon your next visit. Travel safe!

We notice that our service was not as per your expectations. However we certainly hope you visit us again to ensure that we are able to create a 'wow' experience for you. See you soon!

Thank you very much for your candid comment. We are disappointed to read that you are completely not satisfied with your recent stay experience in terms of service offer, facilities, breakfast choices, and room location. Please accept our sincere apologies for the inconvenient you had encountered. Your constructive comments on our buffet breakfast is passing to our chefs for the re-designing our menu offering so that we are better able to accommodate our diverse and ever changing guest expectations. Despite your disappointment on this occasion, we sincerely hope that you will return to visit us at DoubleTree by Hilton Phuket Banthai Resort so that we may be provided an opportunity to restore your confidence in both our product offer and service.

Thank you very much for taking a moment to write a kind review after your recent stay with us. We are happy to hear that you had a pleasant stay experience and found our location to be an ideal to access the main attractions in Patong. We do hope that we will have an opportunity to welcome you back to our resort in the near future.

Thank you very much for staying with us and for your feedback. We do hope that we will have the opportunity of being able to welcome you back to DoubleTree by Hilton Phuket Banthai Resort on your return visit.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

Thank you very much for taking the time to review our property. It will be a pleasure to have you with us again.

Merci pour votre retour. Nous sommes impatients de vous accueillir bientôt!

Thank you for your feedback!

Dear Kris, Thank you for staying at Banthai Beach Resort & Spa! We very much appreciate your positive comments and look forward to welcoming you back very soon Kind regards, Management

Dear Khun Laurentiu,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun William,Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort. I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided. Your positive feedback is much appreciated. It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation. We do look forward to welcome you back with a warm welcome cookie again in the near future.Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun omer,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Mariko,Thank you for taking a moment to share your experience. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we're deeply sorry for the oversight with the lunch box request. Rest assured, we'll reinforce our communication processes to prevent such misunderstandings in the future. Regarding the delay in assisting you with your luggage, we regret any inconvenience caused. We're constantly striving to improve our service levels, and your comments will be used to enhance our guest experience.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Johnny,Thank you for sharing your kind feedback with us following your stay at our hotel. It is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. Our team members are highly motivated upon receiving your feedback.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun CARMEN,We would also like to thank you for sharing your feedback with us and we are all very grateful to hear your stay was a pleasant one, it is truly rewarding to read this.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun LaChelle ,Thank you for your feedback! We're delighted that you enjoyed our warm welcome with a cookie at check-in and had a fantastic time at our foam party BBQ with the DJ and swim-up bar. We're glad to hear that you found our food and drink prices reasonable for a 5-star hotel. We appreciate your input regarding the key holder concept and will consider your feedback for future improvements. We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Karren,We are thrilled to receive your perfect score rating and want to express our sincerest gratitude for choosing to stay with us. While you didn't leave specific comments, your high rating speaks volumes, and we are genuinely delighted to know that we were able to meet and exceed your expectations. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Thepharack,First and foremost, we would like to thank you for taking the time to share your feedback with us. We do hope that you had a pleasant trip and reached home safely.We are sorry to hear that you were not completely satisfied with your recent stay, regarding the inconvenience from the elevator and the main lobby were uncomfortable and the room maintenance was average.On a positive note, we are delighted to hear that the location of the hotel is one of the great point as well as the cleanliness, team member services and hotel amenities.Once again, I appreciate you bringing this concern to our attention, and I apologise for any inconvenience it may have caused. If you have any further questions or concerns, please do not hesitate to reach out to me directly.Best Regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Shetal,Thank you for taking a moment to share your experience. Our team works diligently to provide exceptional service and memorable experiences, and receiving such positive feedback is incredibly rewarding. It encourages us to continue our efforts in maintaining the high standards of hospitality our guests deserve.We look forward to the opportunity of welcoming you back to DoubleTree by Hilton Phuket Banthai Resort in the near future. Warm regards,DoubleTree by Hilton Phuket Banthai Resort

Dear Khun Shannon,Thank you very much for taking the time to share your experience with us. While we are thrilled to hear about the high level of service you received from our staff, we are truly sorry to learn about the unfortunate incident that affected your stay. Your health and well-being are of the utmost importance to us.We are relieved to know that our team was able to provide some comfort during such a difficult time by checking in on your well-being. Our staff strives to go above and beyond for our guests, and it is heartening to hear that their efforts made a positive impact on your experience despite the circumstances.We are also delighted to hear that once you were feeling better, you had the opportunity to enjoy one of our on-site restaurants and the convenience of our location. We hope that this positive experience, along with the care shown by our team, has left you with some fond memories of your time with us.Thank you again for choosing to stay with us, and for your kind words about our staff. We wish you both good health and look forward to serving you again in the future.Best Regards,DoubleTree by Hilton Phuket Banthai Resort