Avis sur Crest Resort & Pool Villas
Crest Resort & Pool Villas
95, Muen Ngern Road, Tri Trang, Patong Beach, Patong, Phuket
Avis
8,2
Très bien
8,4/10
Propreté
8,2/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
26 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en février 2020
Réponse de KOB, Wichai le 27 févr. 2020
Dear Valued Guest,
Greetings from Crest Resort & Pool Villas!
Thank you for taking the time to rank us highly. Our team will be glad to welcome you again in Crest Resort & Pool Villas in the near future so we could show you the changes that we have done.
Best Regards,
KOB, Wichai
Crest Resort & Pool Villas Management Team.
8/10 Bien
Voyageur vérifié
31 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de KOB, Wichai le 12 févr. 2020
Dear Valued Guest,
Greetings from Crest Resort & Pool Villas!
We apologize for the delayed response. Thank you for taking the time to rank us. Our team will be glad to welcome you again in Crest Resort & Pool Villas in the near future so we could show you the changes that we have done.
Best Regards,
Crest Resort & Pool Villas Management Team.
6/10 Satisfaisant
Lionel
8 déc. 2019
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Accoustique moyen
Lionel
Séjour de 2 nuits en décembre 2019
Réponse de Mongkhon K. (Num), Front Office Manager. le 9 déc. 2019
Dear Mr. Lionel, Thank you for taking the time to rate us online. We all look forward to having the chance to welcome you again at Crest Resort & Pool Villas. Kind regards,
2/10 Horrible
nadia
10 févr. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nul
nadia
Séjour de 1 nuit en février 2019
Réponse de Michael Salalima le 1 mars 2019
Dear Valued Guest,
Thank you for writing a feedback about your stay
We do apologize for the situation during your recent
visit in our property. We assure that this issue will reach the department concern so it could not happen to any of our future guests. We wish you a safe journey back home.
Sincerely,
Michael Salalima
8/10 Bien
Voyageur vérifié
31 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CREST POOL VILLA RESORT
Voyageur vérifié
Séjour de 3 nuits en décembre 2018
Réponse de Michael Salalima le 2 janv. 2019
Dear Valued Guest,
Thank you for sharing your experience with us
It is a pleasure knowing you enjoyed your stay.
We all look forward to welcome you again in the nearest future.
Sincerely yours,
Michael Salalima
Resort Manager
8/10 Bien
Jean Marie
4 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour au Crest
Jean Marie
Séjour de 2 nuits en octobre 2018
Réponse de Michael Salalima le 7 nov. 2018
Dear Valued Guest,
Thank you for taking the time to share your experience
We are glad to know you enjoyed your holiday,
your positive feedback is really appreciated
We look forward to welcoming you again in Crest Resort & Pool Villas!
Best regards,
Michael Salalima
Resort Manager
2/10 Horrible
Yohann
27 juil. 2018
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Fuyez ! Sale ! très loin des plages et de tout !!
Yohann
Séjour de 1 nuit en juillet 2018
Réponse de Michael Salalima le 2 août 2018
Dear Valued Guest,
Thank you for taking the time to share your feedback
Please accept our sincere apologies for the issues you have mentioned, we have communicated it to the department concern for immediate improvement
We hope to have the chance of welcoming you again so we could arrange to enhance your stay.
Sincerely yours,
Michael Salalima
Resort Manager
10/10 Excellent
Voyageur vérifié
6 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Genial
Voyageur vérifié
Réponse de Michael Salalima le 10 mai 2018
Dear Valued Guest,
Thank you for sharing your feedback online and for giving us a great score during your recent stay.
We all look forward to welcome you back at Crest Resort & Pool Villas.
Kind regards,
Michael Salalima
Resort Manager
2/10 Horrible
Jess, Ile de france
12 avr. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Déconseiller !!!!!!
Jess
Séjour de 10 nuits en mars 2018
Réponse de Michael Salalima le 18 avr. 2018
Dear Valued Guest,
Thank you for posting your review online.
We are sorry to hear that you were not completely satisfied with your stay on this occasion particularly with the issues you have mentioned. Guest feedback is of extreme importance to us and I would like to assure you that your constructive comments have been taken on board. Thank you for your time and we hope that your experience on this occasion will not deter you from visiting us again on your next travel to Phuket.
Sincerely yours,
Michael Salalima
Resort Manager
6/10 Satisfaisant
chris, fully
27 janv. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Bel hôtel au premier abord
chris
Séjour de 1 nuit en janvier 2018
10/10 Excellent
William
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
Réponse de Mr. Edson (Resort Manager) le 26 mai 2024
Dear William,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.Warmest Regards,Edson II Villanueva Resort Manager
10/10 Excellent
Joevany
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joevany
Séjour de 3 nuits en mai 2024
Réponse de Mr. Edson (Resort Manager) le 26 mai 2024
Dear Joevany,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.Warmest Regards,Edson II Villanueva Resort Manager
8/10 Bien
Tiffany
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 7 nuits en avril 2024
Réponse de Mr. Edson (Resort Manager) le 4 mai 2024
Dear Tiffany,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager
10/10 Excellent
frank
26 mars 2024
frank
Séjour de 4 nuits en mars 2024
Réponse de Mr. Edson (Resort Manager) le 23 avr. 2024
Dear frank,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
8/10 Bien
Amanda
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 7 nuits en mars 2024
Réponse de Mr. Edson (Resort Manager) le 30 mars 2024
Dear Amanda, Greetings from the team once again and hope this finds you well. Many thanks for staying with us recently and for taking the time to share with us such an extensive review!We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.We have taken note of your comments, and we are delighted to let you know that we have already started the process to get this adjusted for the comfort of all our guests. Do accept my apologies for any inconveniences that this caused during your recent stay.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Wishing you and the family all the best for the upcoming year!Warmest Regards,Edson II Villanueva Resort Manager
8/10 Bien
Zain
Voyage en couple
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zain
Séjour de 5 nuits en février 2024
Réponse de Mr. Edson (Resort Manager) le 6 mars 2024
Dear Zain,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
10/10 Excellent
oscar
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
oscar
Séjour de 3 nuits en février 2024
Réponse de Mr. Edson (Resort Manager) le 22 févr. 2024
Dear Oscar,Warm greetings from the team and hope that this finds you well! Many thanks for staying with us recently and for taking the time to share with us and fellow forum readers your recent experience.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager
10/10 Excellent
Najoua
Voyage en groupe
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Najoua
Séjour de 2 nuits en janvier 2024
Réponse de Mr. Edson (Resort Manager) le 30 janv. 2024
Dear Najoua,We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Crest Resort & Pool Villas in the near future for another memorable experience.Warmest Regards,Edson II Villanueva Resort Manager
10/10 Excellent
Reece
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reece
Séjour de 3 nuits en janvier 2024
Réponse de Edson le 23 janv. 2024
Dear Reece,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.Warmest Regards,Edson II VillanuevaResort Manager
10/10 Excellent
Masahiro
23 déc. 2023
Masahiro
Séjour de 3 nuits en décembre 2023
Réponse de Edson le 23 janv. 2024
Dear Masahiro,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
10/10 Excellent
Bea
Voyage en couple
17 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bea
Séjour de 4 nuits en novembre 2023
Réponse de Crest Resort le 19 nov. 2023
Dear Khun Bea Paine,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager
6/10 Satisfaisant
MAY
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAY
Séjour de 2 nuits en novembre 2023
Réponse de Crest Resort le 19 nov. 2023
Dear Khun May Alenezi,Thank you for taking the time to rate our hotel. We value your feedback.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager
10/10 Excellent
Malisha
Voyage en famille
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Malisha
Séjour de 2 nuits en novembre 2023
Réponse de Crest Resort le 19 nov. 2023
Dear Khun Malisha,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager
10/10 Excellent
Omane
12 nov. 2023
Omane
Séjour de 7 nuits en novembre 2023
Réponse de Edson le 23 janv. 2024
Dear Omane,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.Warmest Regards,Edson II VillanuevaResort Manager
10/10 Excellent
Stephanie
1 nov. 2023
Stephanie
Séjour de 4 nuits en octobre 2023
10/10 Excellent
Arnold
15 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arnold
Séjour de 3 nuits en octobre 2023
Réponse de Crest Resort le 16 oct. 2023
Dear Khun Arnold ,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager
2/10 Horrible
Doneisha
26 sept. 2023
Doneisha
Séjour de 3 nuits en septembre 2023
Réponse de Crest Resort le 17 nov. 2023
Dear Khun Doneisha,Thank you for taking the time to rate our hotel. We value your feedback, and we're sorry to see that your experience did not meet your expectations.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager
4/10 Médiocre
Bette
1 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bette
Séjour de 2 nuits en août 2023
Réponse de Crest Resort le 14 sept. 2023
Dear Bette,We appreciate your feedback regarding your recent stay with us at Crest Resort & Pool Villas. We deeply regret the inconveniences you encountered during your visit.We apologize for any misunderstanding regarding your luggage. Our bellman should have promptly informed you about its condition upon your arrival at the hotel, and we apologize for this oversight.Regarding the pool, it's important to note that in Southeast Asia, heating pools is uncommon due to the generally warm climate. We understand that this may not have met your expectations, and we appreciate your understanding.We're sorry to hear that our room’s appearance did not meet your expectations and that you encountered issues with the breakfast buffet and housekeeping. Your feedback is valuable, and we are committed to making improvements in these areas.We are pleased to hear that our staff provided friendly service. We hope you might reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.Thank you for choosing our hotel, and we wish you safe travels ahead.With kind regards.Kenny TeoGeneral Manager
6/10 Satisfaisant
Allison
Voyage en couple
21 août 2023
Les points faibles : Équipements
Allison
Séjour de 1 nuit en août 2023
Réponse de Crest Resort le 10 sept. 2023
Dear Khun Allison,Thank you for sharing your feedback on your recent stay at our property. We sincerely apologize for the aspects of your stay that fell short of your expectations.We deeply regret any inconvenience you experienced during the check-in process and any issues with cleanliness and maintenance. Your feedback is essential to us, and we will be addressing these concerns promptly to ensure a higher level of quality and comfort for our guests.We are delighted that you enjoyed the stunning panoramic views and your private pool. Your comments are valuable in helping us refine our offerings to meet your expectations.We hope you might consider returning to experience the improvements we are making and to enjoy a more satisfying stay in the future.With kind regards.Kenny TeoGeneral Manager
8/10 Bien
Katina
Voyage en couple
15 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katina
Séjour de 8 nuits en août 2023
Réponse de Crest le 22 août 2023
Dear Khun Katina,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to hear that you had a positive experience with us! Our team takes pride in providing exceptional service and ensuring that our guests have a memorable stay. We appreciate your kind words and will continue to strive for excellence. We look forward to welcoming you back soon.With kind regards,Kenny Teo General Manager
10/10 Excellent
YASER
Voyage en couple
9 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
YASER
Séjour de 5 nuits en août 2023
Réponse de Crest le 10 août 2023
Dear Khun Yaser,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.With kind regards,Kenny Teo General Manager
6/10 Satisfaisant
Precious
7 août 2023
Les points forts : Infrastructures et conditions de l’hébergement
Precious
Séjour de 6 nuits en juillet 2023
Réponse de Crest Resort le 19 nov. 2023
Dear Khun Precious,Thank you for taking the time to rate our hotel. We value your feedback.To better address any concerns or issues you might have encountered during your stay, please feel free to provide us with more specific details. This will help us identify areas that may need improvement and ensure a more satisfying experience for our guests.Your feedback is important to us, and we hope to have the opportunity to serve you better in the future.Best regards,Kenny TeoGeneral Manager
10/10 Excellent
Kelsey
Voyage en couple
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelsey
Séjour de 4 nuits en juillet 2023
Réponse de Crest le 6 août 2023
Dear Khun Kelsey,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager
10/10 Excellent
Heidi
24 juil. 2023
Heidi
Séjour de 7 nuits en juillet 2023
Réponse de Crest le 29 juil. 2023
Dear Khun Heidi,On behalf of the entire team at Crest Resort & Pool Villas, I would like to express our heartfelt gratitude for your positive review. We are truly delighted to learn that your recent stay with us was a memorable one.Providing exceptional service and ensuring our guests' utmost satisfaction is our top priority. Your kind words serve as a great encouragement for us to continue our commitment to excellence. We take pride in our dedicated team members who work tirelessly to create unforgettable experiences.Thank you once again for choosing Crest Resort & Pool Villas, and we eagerly await the opportunity to welcome you back. Should you require any assistance in the future, please do not hesitate to contact us.With kind regards,Kenny Teo General Manager
10/10 Excellent
Voyageur vérifié
15 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en juillet 2023
Réponse de Crest le 29 juil. 2023
Dear Value guest,Thank you for choosing Crest Resort & Pool Villas for your recent stay. We are thrilled to receive your positive review and it brings us immense joy to know that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service, and we appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future.With kind regards,Kenny Teo General Manager
10/10 Excellent
Jamie
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 6 nuits en juillet 2023
Réponse de Crest le 10 août 2023
Dear Khun Jamie,Thank you for taking the time to share your positive experience at Crest Resort & Pool Villas. We are delighted to learn that your stay with us exceeded your expectations. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority.Your kind words are truly appreciated, and we will ensure that your feedback is shared with our dedicated team members. They will be thrilled to know that their efforts contributed to making your stay exceptional.We value your patronage and sincerely look forward to welcoming you back for another remarkable experience. Please do not hesitate to contact us if there is anything we can assist you with in the future.With kind regards,Kenny Teo General Manager
10/10 Excellent
Oscar
Voyage en famille
2 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Oscar
Séjour de 7 nuits en juin 2023
Réponse de Kenny Teo General Manager le 7 juil. 2023
Dear Khun Oscar,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
WATARU
Voyage en couple
20 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
WATARU
Séjour de 4 nuits en juin 2023
Réponse de Kenny Teo General Manager le 30 juin 2023
Dear Khun Wataru,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
6/10 Satisfaisant
Plari
31 mai 2023
Les points faibles : Propreté et personnel et service
Plari
Séjour de 3 nuits en mai 2023
Réponse de Kenny Teo General Manager le 16 juin 2023
Dear Khun Plari,Thank you for choosing to stay with us and for taking the time to share your feedback.We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that your first night in our hotel room was not up to the cleanliness standards we strive to maintain. We understand the frustration caused by the delay in cleaning, and we assure you that we have addressed this issue with our housekeeping team to ensure it does not recur. We appreciate and value your feedback, as it helps us improve our services. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
Shane
Voyage en groupe
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shane
Séjour de 7 nuits en mai 2023
Réponse de Kenny Teo General Manager le 16 juin 2023
Dear Khun Shane,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
Sari
Voyage en couple
10 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sari
Séjour de 3 nuits en mai 2023
Réponse de Kenny Teo General Manager le 26 mai 2023
Dear Guest,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
6/10 Satisfaisant
Alexandra, Kleinburg
Voyage en couple
5 mai 2023
Les points forts : Propreté
Alexandra
Séjour de 1 nuit en mai 2023
Réponse de Kenny le 12 mai 2023
Dear Khun Alexandra,We were sorry to hear that your recent stay with us did not meet your expectations. We are constantly striving to improve our facilities and services and regret that we fell short on this occasion.We apologize for any inconvenience caused by the location of the hotel. However, we do offer a free shuttle service to the beach, which we hope you found useful. We are sorry that the pool was not fully operational during your stay, and we appreciate your patience as we complete necessary maintenance work.I will not give you any excuses but rest assured that your feedback has been addressed with all department heads concerned for their review and action.Thank you for bringing these issues to our attention, and we hope that you will give us another opportunity to provide you with a better experience in the future.Best regards,Kenny TeoGeneral Manager
10/10 Excellent
James
Voyage en famille
29 avr. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en avril 2023
Réponse de Kenny Teo le 3 mai 2023
Dear Guest,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
8/10 Bien
Sally
Voyage en famille
20 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sally
Séjour de 6 nuits en avril 2023
Réponse de Managing Teams of Crest Resort and Pool Villas le 24 avr. 2023
Dear Guest,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
4/10 Médiocre
Jonathan
11 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jonathan
Séjour de 1 nuit en avril 2023
Réponse de Managing Teams of Crest Resort and Pool Villas le 17 avr. 2023
Dear Khun Jonathan,We would like to thank you for your recent stay at Crest Resort and Pool Villas and we truly appreciate your feedback on areas of our shortfalls.Rest assured that we take all our guests’ comments and suggestions seriously. I have personally, addressed your concerns with the department heads to ensure that necessary actions are taken for continual improvement.My sincere apologies for any inconvenience that may have been caused and I hoped you will give us the opportunity to make it up to you for your next visit to Crest Resort and Pool Villas.We look forward to welcome you back soon and wish you all the very best.Kind regards.Kenny TeoGeneral Manager
10/10 Excellent
Julie
Voyage en groupe
18 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Julie
Séjour de 3 nuits en mars 2023
Réponse de Managing Teams of Crest Resort and Pool Villas le 20 mars 2023
Dear Guest,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
Busra
9 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Busra
Séjour de 8 nuits en janvier 2023
Réponse de Managing Teams of Crest Resort and Pool Villas le 20 févr. 2023
Dear Khun Busra,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
DYLAN
4 févr. 2023
DYLAN
Séjour de 13 nuits en janvier 2023
Réponse de Managing Team of Crest Resort and Pool Villas le 6 févr. 2023
Dear Khun Dylan,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
10/10 Excellent
Michael
30 janv. 2023
Michael
Séjour de 5 nuits en janvier 2023
Réponse de Managing Team of Crest resort and pool villas le 31 janv. 2023
Dear Khun Michael,Your comments and feedback regarding your recent stay at the Crest Resort & Pool Villas is appreciated.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am certain that this feedback will serve as an encouragement to all staff as we strive to continuously improve the quality of our services.Thank you once again for sharing your experiences and we hope your next visit will be as pleasant as the previous one.With kind regards.Kenny TeoGeneral Manager
4/10 Médiocre
Lexuan
Voyage en famille
29 janv. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lexuan
Séjour de 5 nuits en janvier 2023
Réponse de Managing Team of Crest resort and pool villas le 3 févr. 2023
Dear Khun Lexuan,Thank you for the recent stay at Crest Resort & Pool Villas and we regret to hear that you were not happy with the overall condition of your room. I will not give you any excuse, but rest assure that I have shared your grievances with all department heads concern for their review and necessary action. Thank you for sharing your feedback as it is valuable to us as we continuously seek for areas to improve.We hoped you will give us an opportunity to welcome you back for your future visit to Phuket.Kind regards.Kenny TeoGeneral Manager