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Avis sur Supalai Scenic Bay Resort And Spa

3.5 out of 5
Supalai Scenic Bay Resort And Spa
69/9 Moo 6, Ao Po - Lang, Daeng RD, Pa Klok, Phuket

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 41 avis sur 141." "
Note des voyageurs de 8 (Bien), d’après 48 avis sur 141." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 141." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 141." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 141." "

8,0/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

kamel

J’ai adoré la vue sur la mer d’Andaman,le petit problème c’est que c’est relativement loin de tout mais l’ensemble comblé ce léger problème à bientôt sûrement
Séjour de 20 nuits en avril 2024
Réponse de The Management Team le 29 avr. 2024
Dear Mr/Ma. Kamel,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Situation exceptionnelle Mais aucune distraction dans l’établissements a part la piscine extraordinaire La wifi de très mauvaise qualité Hôtel très calme
Séjour de 25 nuits en juin 2019

8/10 Bien

AliciaR

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle vue. Piscine vaste. Personnel attentionné. Bon restaurant.
Séjour de 3 nuits en février 2019

8/10 Bien

Elodie S.

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Magnifique hôtel - service et location à revoir
Très belle hôtel. Vue à en couper le souffle. Piscine à débordement magnifique. Cet hôtel ne déçoit pas par son allure mais par le service offert (le personnel parle très peu anglais et est très peu arrangeant). De plus, l'hôtel est situé loin de tout et tous les services de transports proposés sont hors de prix. Le petit déjeuner était délicieux.

10/10 Excellent

RICHARD

Les points forts : Propreté et personnel et service
Le cuisiner n'est pas trop bon,
Le cuisiner n'est pas trop bon, c'est le repas qui nous a coûté le plus cher en Thailande mais celui que nous avons aimé le moins, les cuisinières dans les rues de Bangkok et Chaing Mai font la cuisine beaucoup mieux, Best Western devrait engager certaines d'entre elles.

8/10 Bien

MF

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view
Séjour de 3 nuits en mars 2024
Réponse de The Management Team le 2 avr. 2024
Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon

6/10 Satisfaisant

JENNIFER

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property is tired..it lookes like it was nice maybe 25 years ago? In our usa it would be like a super 8 on the water.. 50 bucks..it was a quick stop overnight to our island resort. Maybe feom what we are used to traveling thailand.. we are spoiled.. the sea is low tide alot here.. the service in reatarant is meh, we hardly were greeted..waited15 mins for a drink.. not the hospitality thai people are known for. Rooms paint grounds all that..need help. .
Séjour de 1 nuit en mars 2024
Réponse de The Management Team le 26 mars 2024
Dear Khun Jennifer,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.Have a great day

10/10 Excellent

james

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay here at superlai scenic bay resort. Spacecious rooms over looking the sea. Thank you to the friendly staff big shout out to sa-eed who welcomed us and made us feel at home.
Séjour de 4 nuits en mars 2024
Réponse de The Management Team le 20 mars 2024
Dear Khun JamesThank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

8/10 Bien

russell

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A very nice but older property. Many stairs if your room is on the first floor. View is great but the beach area is ok.
Séjour de 2 nuits en mars 2024
Réponse de The Management Team le 19 mars 2024
Dear Mr. Russell,Thank you for the pleasure of having you as our guest, and we hope to welcome you again soon.Have a great day.

10/10 Excellent

Stacy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property had an amazing view of the islands in the Andaman Sea from the balconies. Sunrise was spectacular each morning. The pool was pristine and the breakfast buffet amazing. There were so many options to try and it was completely different the two days we stayed. It was peaceful and relaxing. Will definitely come back.
Séjour de 2 nuits en mars 2024
Réponse de Ta le 17 mars 2024
Dear Ms. StacyThank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

Havila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing rooms, very clean and amazing staffs
Séjour de 8 nuits en janvier 2024
Réponse de The Management Team le 14 mars 2024
Dear Ms. Havila,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

2/10 Horrible

Elfry

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel was full with mosquito
Séjour de 3 nuits en mars 2024
Réponse de Have a great day. le 9 mars 2024
Dear Mr ElfryThank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Have a great day.

4/10 Médiocre

Selina Michelle

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Leider wirklich sehr weit weg von allem. Für Urlauber die wirklich nur Strand und Pool haben wollen ganz gut. Sie Zimmer sind top und sehr sauber, wunderschöner Ausblick aufs Meer. Das Wasser fällt leider aber abundzu aus und man muss bei der Rezeption anrufen, dass man duschen kann. Wenn man in die Stadt will muss man ein Roller vom Hotel ausleihen, die schon frühs weg sind. Taxi und Essen wird gefühlsmäßig absichtlich extrem teuer angeboten, weil es weit und breit nichts anderes gibt. Gym war auch nicht wirklich vorhanden nur 4 geräte. Wofür das Hotel nichts kann aber vielleicht auch gut zu wissen ist, dass Meer hat Ebbe und Flut und ist somit manchmal sehr weit hinten. Haben das Hotel nach einem Tag frühzeitig verlassen, haben uns nicht wohl gefühlt gut
Séjour de 4 nuits en mars 2024
Réponse de The Management Team le 7 mars 2024
Dear Ms. Selina Michelle,Thank you very much for sharing your feeling after your visit to our resort. Have a great day.

6/10 Satisfaisant

Krister

Les points forts : Propreté
Les points faibles : Personnel et service
Pool and room is great. The restaurant is bad both in service and food.
Séjour de 4 nuits en février 2024
Réponse de The Management Team le 27 févr. 2024
Dear Mr. TORNKVIST KRISTER, Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.

8/10 Bien

Sophie

Les points forts : Propreté
Réponse de The Management Team le 29 févr. 2024
Dear Ms. Sophie,Thank you very much for your time to leave a score and feedback after your visit. Have a great day.

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté et personnel et service
I love our experience at this hotel, yes the hotel could use some new renovation, but at this price and given the excellent sea view, I'm very satisfied with the experience. My family stayed here for 5 nights.
Séjour de 5 nuits en février 2024
Réponse de The Management Team le 27 févr. 2024
Dear Ms. Thank you so much for your feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

8/10 Bien

Robert Rocco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prices are expensive. Have to pay alot to travel to the city
Séjour de 11 nuits en février 2024
Réponse de The Management Team le 17 févr. 2024
Dear Mr. SETSER ROBERT ROCCO,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

4/10 Médiocre

Busbong, Bellevue

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de The Management Team le 12 févr. 2024
Dear Mr. Busbong,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

4/10 Médiocre

Lawrence

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We reel like the hotel has to few staff that are not paid enough. Breakfast was not good, the beach is non existentent, so for anybody wanting to spend time on a beach, this is definitely not for you. Very isolated so if you want ro eat elsewhere you will need to take a taxi or rent a bike. Pool area is lovely but the rest of the resort is very tired and in need of some serious maintenance, with what are supposed to be pools at some of the villas full of dirty water and a bredding spot for mosquities which they have a SERIOUS problem with.
Séjour de 7 nuits en janvier 2024
Réponse de The Management Team le 12 févr. 2024
Dear Mr. Lawrence,Thank you very much for your time to leave a score and feedback after your visit.Have a great day.

10/10 Excellent

stephen

Voyage en couple
Lovely peaceful resort
Séjour de 2 nuits en janvier 2024
Réponse de The Management Team le 1 févr. 2024
Dear Khun Stephen,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

6/10 Satisfaisant

Elsa

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Redelijk
Ik heb double bed gekregen want mijn vraag was een groot bed De kamers zijn niet goed geïsoleerd veel lawaai in de nacht
Séjour de 1 nuit en janvier 2024
Réponse de The Management Team le 9 janv. 2024
Dear Mr. BROUWER ELSA,Thank you so much for your feedback. Please allow me to clarify that your reservation was booked our Deluxe Sea View room, this type room feature with twin bed only, in case if request king size bed, we can move bed together however in case if prefer a king size bed we recommend to book another room type (Super Deluxe Sea View, Grand Deluxe, Pool Side Villa).Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations.Thank you very much for your kind understand.Have a great day.

10/10 Excellent

Umapon

Réponse de The Management Team le 23 janv. 2024
Dear Khun Umapon,Thank you very much for your time to leave a score and feedback after your visit.Have a great day

10/10 Excellent

Umapon

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and good service!
Séjour de 4 nuits en décembre 2023
Réponse de The Management Team le 7 janv. 2024
Dear Khun Umapon,Thank you so much for your feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day.

10/10 Excellent

David, Dunfermline

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en décembre 2023
Réponse de The Management Team le 21 déc. 2023
Dear Khun David,Thank you very much for your time to leave a score and feedback after your visit.Have a great day

2/10 Horrible

Fakir

Séjour de 3 nuits en décembre 2023
Réponse de The Management Team le 15 déc. 2023
Dear Mr. Fakir Indawala,Thank you very much for your time to leave a score and feedback after your visit.

6/10 Satisfaisant

Rodrick

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
If you’re looking for a nice quiet place this works well. However, if you have any limitations in terms of climbing hills or stairs then this place would not work well for you
Réponse de The Management Team le 8 févr. 2024
Dear Mr. RodrickThank you very much for your time to leave a score and feedback after your visit.Have a great day.

10/10 Excellent

Sally

Séjour de 1 nuit en novembre 2023
Réponse de The Management Team le 12 déc. 2023
Dear Khun Sally,Thank you very much for your time to leave a score and feedback after your visit. We are pleased to be a part of your memorable experience, and we are delighted to be at your service. Rest assured that your score will be shared among our entire team to encourage them in order to keep the quality of service at the highest level.Have a great day.

10/10 Excellent

Camila

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the most beautiful hotels I’ve been too. Very kind staff members.
Séjour de 5 nuits en novembre 2023
Réponse de The Management Team le 28 nov. 2023
Dear Khun Camila,Thank you so much for your lovely feedback and we hope to see you again.Have a great day.

4/10 Médiocre

Marcel

Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Well, it is a mix of feelings. Setting of hotel, views and pool nice. But service is very low standard, chaos in breakfast restaurant, little offer, here I would say more like a 2* hotel, property needs investment in refurbishment, maintenance and staff. Definitely also a staff overhaul at restaurant. The other thing is that in the zone, there are no services and if you want to go out for dinner, you must drive 15 minutes and if you have not rented a motorbike or car, you pay a lot for taxi. Without own transportation do not recommend to stay here.
Réponse de The Management Team le 24 nov. 2023
Dear Khun Marcel,Thank you very much for sharing your feeling after your visit to our resort. Your comments are very important to us in order to always improve and take action on our services to meet our guest's expectations. Rest assured that all points that you have mentioned will be discussed among our management team to be aware and improve our services because this is the only way we are able to build on the already high-quality experience we try to provide each and every one of our guests.

8/10 Bien

Loik

Séjour de 5 nuits en octobre 2023
Réponse de The Management Team le 21 oct. 2023
Thank you very much for your review and we hope to see you again.Have a great day

10/10 Excellent

Jared

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only stopped the one night, as we was moving on to one of the islands. The staff was friendly and a nice pool, shame I didn’t have time to enjoy it.
Séjour de 1 nuit en août 2023
Réponse de The Management Team le 23 août 2023
Dear Khun Jared,Thank you so much for your lovely feedback. It was a pleasure hosting you here and look forward to seeing you back in the future.Have a great day

8/10 Bien

Nicola

Les points forts : Propreté et personnel et service
Beautiful spot but place slightly run down - lovely staff and it served its purpose for somewhere to put our head after a long flight.
Séjour de 1 nuit en juin 2023
Réponse de The Management Team le 14 juin 2023
Dear Nicola,Thank you very much for your kind comment and some of you comment we have plan to improve it. We hope to welcome you again in the next future.Have a lovely day.

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gorgeous Sunrise!
We were there for one night on a stop over to another destination. Our room was clean and comfortable. We had a beautiful view overlooking the ocean and watched a stunning sunrise in the morning. We ate in the hotel restaurant and had a very good meal. We were sorry we did not have a chance to use the beautiful pool.
Séjour de 1 nuit en avril 2023
Réponse de The Management Team le 29 avr. 2023
Dear Ms. Sandra,Thank you very much for your very kind comment and we hope to welcome you again in the next future.Have a lovely day.

10/10 Excellent

Heather, Madison

Voyage en famille
Les points forts : Propreté et personnel et service
Staff was friendly and very helpful. The pool is amazing and room has great view.
Séjour de 5 nuits en avril 2023
Réponse de The Management Team le 29 avr. 2023
Dear Mr. Heather,Thank you very much for your comment and we hope to welcome you to our resort in the next future.Have a great day.

10/10 Excellent

Jean louis

Séjour de 1 nuit en mars 2023
Réponse de The Management Team le 29 avr. 2023
Dear Mr. Jean Louis,Thank you very much and we hope to see you again.Have a nice day.

10/10 Excellent

Mario

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spezielle Service von Personal Annie war super. Sie hat Zeit, Mühe und Geduld investiert. Vielen lieben Dank!
Séjour de 3 nuits en février 2023

8/10 Bien

Markus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Schön im grünen und super Aussicht. Gutes reichhaltiges Frühstücksbuffet
Séjour de 1 nuit en février 2023

4/10 Médiocre

jonathan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Beautiful area. Pool was amazing. Room was dated and not very clean. Only one outlet in main room, one in bathroom. Restaurant was atrocious. The restaurant manager and the head waiter need to be fired. Confusion and cold food. One night I had an appetizer and a drink delivered after the meal was over. Because of the location there are no outside options. Also, no elevators. And the walking score is 0 for this property, as its on the side of a mountain with narrow, blind-curve roads. Great sunset and sunrise views from the room, though.

10/10 Excellent

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply wonderful, great hotel with wonderful staff, great place to stay and wow the location is top top - enjoy

2/10 Horrible

daniel

Séjour de 1 nuit en décembre 2022

6/10 Satisfaisant

Timo

Voyage en groupe, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We spent 4 nights here and we’re both impressed and disappointed. First the location (secluded), the rooms and the private beach were really nice. Unfortunately the staff barely spoke English, had to be asked a dozen times for simple things, when problems were clearly identified there was no visible effort to improve the situation. This led to us feeling frustrated with the staff and situations. For example having to walk to the next 7/11 (about 1,5h there and back) because neither did the staff refill the resort own shop when things ran out but also the “free shuttle” was not available a single time while we were there. Another example was that we were told to book massages about 2h before we would like them but when we came the next day to book we were told that the next available spot is a week from now. The same situation happens over different activities, while we were told it was because the resort was fully booked but both, us and other guest we spoke to confirmed that most villas and rooms next to them were empty and the staff just seemed badly trained. The resort restaurant took about 20-30min before even bringing the Menu (and then forgetting the drink menu), when you ask for it the staff has a hard time understanding and takes a long time to respond. Overall we were able to enjoy our stay but only thanks to ourself and not the miserable service of the resort! If this would be changed this resort could become one of our favorites. Best T. & V.

8/10 Bien

Raymond

Voyage en couple
Les points forts : Propreté
The room was very clean and the staff friendly , we arrived late so very quiet. Very comfortable bed.
Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Inte värt pengarna. Missnöjd fast 10+ utsikt.
Utsikten är 10 av 10 wow. Servicen var också bra. Men hotellet är gammalt och sliten, den har sett sina bästa dagar. Var säkert glassigt när det var nybyggt. Räcken gick sönder när man lutade sig mot dem. Man fick stickor på balkongen. Ej barnvänligt med alla trappor. Poolen är gammal, när man går i på grunda delen är botten som gjord av glas skärvor. Kaklet i stora poolen hade vassa kanter. Vi bodde enbart där för närheten till släktingar. Men dom tar betalt som för ett nybyggt lyxhotel. Får 2.5 av 10.
Gammalt
Stickor i rumpan. Tråkiga stolar på en bakong ned 10+ solnedgång.
Bästa vyn. Annars NOT.
Séjour de 4 nuits en juillet 2022

8/10 Bien

Asaf

Séjour de 5 nuits en décembre 2021

10/10 Excellent

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing view - Quiet stay
Beautiful place. The view is fantastic from the room. Food was delicious. Friendly staff. Nice clean room. Its a good place to relax. The place is a bit far for food/grocery order apps. Might not be ideal for people who prefer convenience/walking distance to stores etc
Séjour de 2 nuits en novembre 2021

6/10 Satisfaisant

Yamine

Les points forts : Propreté et personnel et service
A very nice scenic spot
Supalai Scenic Bay Resort and Spa is exactly what his name says a very nice scenic pot. It's also a prefect hotel to spend a night waiting for the ferry to Koh Yao Noi. The breakfast itself is rather basic but you are pleasantly welcomed and the view is really nice. We got a special discount for the night and at for that price, around 40 US$, we had nothing to complain about.
Séjour de 1 nuit en avril 2021
Réponse de lookmee le 2 juin 2021
Dear Khun Yamine, Greeting from Supalai Scenic Bay Resort & Spa. Thank you so much for taking the time to share your experience during stay with Supalai Scenic Bay Resort & Spa. We hope to have a pleasure of welcoming your next visit at our hotel in the near future. Supalai Team.

10/10 Excellent

Tyson, ND

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was clean, bed was comfy, staff was nice. Views are great of the sea. Breakfast was good, lots of options. Seemed far away from many things but staff helps with getting transportation.
Séjour de 1 nuit en février 2020
Réponse de Supalai Team le 27 févr. 2020
Dear Madam or Sir Tyson, Thank you for taking time to sharing your recent stay with Supalai Resort and spa. We glad to know that you enjoy to stay with us. We look forward to serving you again in the near future. Supalai Team.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en février 2020
Réponse de Supalai Team le 20 févr. 2020
Thank you for recent stay with Supalai Phuket Resort & Spa. We hope to see you to visit us in the near future.

10/10 Excellent

Dennis

Séjour de 3 nuits en janvier 2020

10/10 Excellent

Jenna

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Secluded and calm
Amazing, secluded hotel near the ocean and Ao Po Pier. The two pools are immaculate—clean and quiet. The staff is very helpful if you want to book anything or have any issues. The breakfast buffet has many items so that any person can find something to eat. The hotel restaurant is also diverse in the dishes and very good. We stumbled upon this hotel just looking close to the pier for our ferry to Railay but ended up staying an extra day because of how relaxing it was! Highly recommend.
Séjour de 1 nuit en janvier 2020
Réponse de Supalai Team le 31 janv. 2020
Dear Ms. Jenna, First we would like to thank you for choosing Supalai Resort as destination for you holiday in Phuket, also thank you for taking your time to share your experience about your recent stay in our resort. I am proud to share your feedback to our staff and management knowing that you enjoyed your holiday with us. We are all looking forward to welcome you again in the near future. Supalai Team