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Avis sur Le Méridien New Orleans

4 out of 5
Le Méridien New Orleans
333 Poydras Street, New Orleans, LA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 307 avis sur 528." "
Note des voyageurs de 8 (Bien), d’après 96 avis sur 528." "
Note des voyageurs de 6 (Satisfaisant), d’après 53 avis sur 528." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 528." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 528." "

8,6/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Corinne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The location is perfect! It is about a 10 minutes walk from the French quarter and very close to the tram (street car) station. 20 minutes walk to the French market/ Frenchmen street or you can take public transport for about 8 minutes. Location is perfect! However we had issues with the heat for some reason. The room was cold at night. There were also issues with the elevators most days either one or 2 of them out of 4 were out of order. It took longer to get to your room or to leave the hotel because the elevators were down. Besides that customer service and the staff were excellent! They were always available to answer our questions and suggest the best spots for authentic creole/cajun foods, restaurants, activities, etc.
Séjour de 4 nuits en février 2024
Réponse de csa le 1 mars 2024
We do apologize for the inconvenience. We will address these issues. Thanks for the feedback

10/10 Excellent

Norbert

Séjour de 1 nuit en août 2023
Réponse de csa le 10 août 2023
Thanks for staying with us. We look forward to you staying with us again

4/10 Médiocre

Isobel

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
They were not going to honor my previously booked room and gave us the wrong room. After placing us in the right room they charged me another room rate after i had already paid Expedia. The also charge 2 deposits of $100 rather than the 1 deposit of $140. Also 4 items from the mini bar cost $101. So the stay that was originally supposed to cost $162 for one night ended up being $362… not including the mini bar charges. And there was dried blood stains on our sheets when we arrived in the room.
Séjour de 1 nuit en mai 2024
Réponse de Gina le 26 mai 2024
We do apologize for any inconvenience that occurred during your stay with us. We will address these issues. Thanks for staying with us

4/10 Médiocre

Kadianne

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reviews are meant to be helpful for potential future clientele to make informed decisions. The only thing great about this place is its location. I truly should have listened to my gut the moment we arrived to the awkwardly looking entrance, and left. Upon arrival there was a bit of a wait to check in which I’m patient and don’t mind, however getting to the desk we weren’t even greeted with a hello, just a mere “ your ID” . Handed my ID no acknowledgment of Marriot status, I don’t mind , but that’s the norm of every Marriot we have stayed. Next “your card” no client service skills what so ever . - the room looked like that of a highway motel, it was the task of a root canal to have the room changed - room changed finally, not much better but we were tired and decided to just make do. - alas one towel two wash cloths and hand towels. I requested to have towels, soap and toothpaste. An hour later toothpaste a mere single packet of toothpaste arrived, no towels. Ok we decided to share the one towel since for sure housekeeping would replenish upon cleaning. We left for 10 hours , came back the bed made and we were left with the same single dirty towel no fresh ones. Smh - I’ll jump to the end, because there were too many more kinks during stay , lukewarm warm shower, hard bed etc - morning of check out housekeeper knocked door at 8:41 am, waking us up after a long night. I then called the front desk to ask for a noon check out after this occurrence and was told I was “pushing it”
Séjour de 2 nuits en mai 2024
Réponse de Gina le 26 mai 2024
We do apologize for any inconvenience that occurred during your stay with us. We will address these issues. Thanks for staying with us

6/10 Satisfaisant

Frank

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Gina le 26 mai 2024
Good Afternoon,Thank you for your review !

10/10 Excellent

Nakia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and friendly staff
Séjour de 2 nuits en mars 2024
Réponse de csa le 23 mai 2024
We are delighted that you enjoyed your stay. Thanks for staying with us

8/10 Bien

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pros - staff, food, location The cons - thin walls. I could hear entire conversations next door, if someone ran water, etc. Staff was attentive and quick though. It’s a walkable distance to Bourbon & Canal. Expect some noise through the night/morning just due to the location. If you’re staying over here, that should be a given. Nothing like staying on Bourbon though. It wasn’t unbearable, but I’m a pretty heavy sleeper. The A/C was good. The curtains made the room black, which was great for sleeping. They allowed for a late check out at 12 without extra charge.
Séjour de 5 nuits en mai 2024
Réponse de csa le 22 mai 2024
We apologize for any inconvenience that may have during your stay. We appreciate the feedback more than you know. Thanks for choosing the Le Meridien New Orleans Hotel

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
valet parking was excellent, very friendly staff and excellent room
Séjour de 2 nuits en mai 2024
Réponse de Gina le 21 mai 2024
Thank you for your Awesome review !!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love it
Séjour de 2 nuits en février 2024
Réponse de csa le 21 mai 2024
We are delighted that you enjoyed your stay. We look forward to you staying with us again

10/10 Excellent

Donovan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a Great Birthday weekend here will definitely be returning, Staff was amazing, everything was beautiful!!!!
Séjour de 5 nuits en mai 2024
Réponse de Stan le 20 mai 2024
Thank you for this Awesome review! We look forward to hosting you again soon!

4/10 Médiocre

Jennelle

Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Gina le 20 mai 2024
Thank you for your review ! I will share your review with our management team

10/10 Excellent

Andy

Voyage en couple
So far the hotel room, lobby and staff have been over the top! I would stay here anytime I came here again
Séjour de 1 nuit en mai 2024
Réponse de Gina le 19 mai 2024
Good Morning! Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home. I will share your feedback with our management team

8/10 Bien

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de csa le 18 mai 2024
We do appreciate your feedback. Thanks for staying with us

10/10 Excellent

Brandon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Stan le 18 mai 2024
Thank you for such an amazing Review!

10/10 Excellent

Cameron, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Stan le 18 mai 2024
Thank you for such an amazing Review!

8/10 Bien

Annamalai, Portland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location. The French Quarter is within a 10 minute walk. The rooms were clean as well albeit a little dated. And the staff were super nice as well.
Séjour de 2 nuits en mai 2024
Réponse de Gina le 15 mai 2024
Good Afternoon, !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

6/10 Satisfaisant

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The checkin and checkout was very easy. The room was immaculate as well as the main reception and halls. All the staff were friendly and approachable. The one disappointment, and to me it was huge. There was a cable outside our window that repeatedly hit our window all night. I reported this to the front desk. The next night it was significantly worse. The front desk did offer to change rooms however it was already late. This location is fantastic but very noisy.
Séjour de 3 nuits en mai 2024
Réponse de csad le 14 mai 2024
We apologize for the inconvenience. Thanks for choosing the Le Meridien New Orleans Hotel

2/10 Horrible

Kim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de csa le 14 mai 2024
Thanks for staying us !!

4/10 Médiocre

Monterro

Les points faibles : Personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Stan le 13 mai 2024
Thank you for sharing this review

10/10 Excellent

Leah

Séjour de 1 nuit en mai 2024
Réponse de Gina le 26 mai 2024
Good Afternoon,Thank you for your positive review !

10/10 Excellent

carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice rooms
Séjour de 2 nuits en mai 2024
Réponse de csa le 5 mai 2024
We are delighted that you enjoyed your stay. We look forward to you staying with us again !

8/10 Bien

Chloe

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff at Le Méridien were all lovely people. Sadly, they were working with a few kinks in the system: breakfast consistently took way too long at their restaurant (but it was delicious and the servers were very sweet) and the elevators broke down multiple times in a two day stay.
Séjour de 3 nuits en avril 2024
Réponse de GINA le 4 mai 2024
Good Morning! Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home. I will share your feedback with our management team

8/10 Bien

john

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility. Small but comfortable and attractive pool area. Room was well appointed, everything worked and was clean. We needed to stay in this area of city and were happy with our choice. Reasonable price. All in all we were very satisfied.
Séjour de 2 nuits en avril 2024
Réponse de Gina le 4 mai 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

10/10 Excellent

Brandy

Les points forts : Équipements
The BIG EASY and the hotel dont owe me a thing!!! Sometimes there was a weird smell but i wasn’t in the hotel enough for it to be a complaint. I love the hotel the staff and my long vacation was so pleasant there.
Séjour de 4 nuits en avril 2024
Réponse de Gina le 4 mai 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

10/10 Excellent

Kai

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walking distance to shopping and dinner area, bars.
Séjour de 3 nuits en avril 2024
Réponse de csa le 2 mai 2024
We are delighted that you enjoyed your stay with us. We look forward to you staying with us again !

10/10 Excellent

Rob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are very comfortable, amenities are fantastic and location was prime/perfect
Séjour de 5 nuits en avril 2024
Réponse de csa le 2 mai 2024
We appreciate the positive feedback. Thanks for choosing the Le Meridien New Orleans Hotel

10/10 Excellent

Tricina, Rialto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was helpful. View from my room on 22nd floor was spectacular. Bed was very comfortable and the location was close enough to walk to good food and the streetcar. The only thing I didn't like was the toilet seat moved too much and that transportation to and from the airport is not included.
Séjour de 3 nuits en avril 2024
Réponse de csa le 2 mai 2024
Thanks for the feedback, we do appreciate it. Thanks for choosing the Le Meridien New Orleans Hotel

10/10 Excellent

Brent

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👍
Séjour de 1 nuit en avril 2024
Réponse de csa le 30 avr. 2024
Thanks for the positive feedback. We appreciate it and thanks for choosing the Le Meridien New Orleans Hotel

10/10 Excellent

Savannah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time but definitely recommend this location
Séjour de 2 nuits en avril 2024
Réponse de csa le 30 avr. 2024
We appreciate the positive feedback. Thanks for choosing the Le Meridien New Orleans Hotel

10/10 Excellent

Elissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 2 nuits en avril 2024
Réponse de Gina le 4 mai 2024
Good Morning !,Thank You for the Positive Review.Our Goal is to make our guest feel welcome and provide stellar services to make our guest feel at home.i will share your feedback with our management team

10/10 Excellent

Conor

Séjour de 3 nuits en avril 2024
Réponse de Gina le 20 mai 2024
Good Morning ,Thank you for your Awesome Review ! We hope to see you again soon.

2/10 Horrible

Jonathan, Mobile

Séjour de 1 nuit en avril 2024
Réponse de csa le 18 mai 2024
We do apologize for any inconvenience that occurred during your stay with. Thanks for your feedback and stay with us

8/10 Bien

MELISSA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was friendly. Convenient location. Clean room.
Séjour de 1 nuit en avril 2024
Réponse de csa le 29 avr. 2024
We are appreciate the feedback . Thanks for choosing the Le Meridien Hotel New Orleans

10/10 Excellent

Nikki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
it was great location and friendly staff
Séjour de 3 nuits en février 2024
Réponse de csa le 25 avr. 2024
Thanks for the positive feedback. We do appreciate it. Thanks for choosing the Le Meridien Hotel

8/10 Bien

Susana, Newton

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le Meridian is a nice hotel , area around is safe and is 15 minutes walk from Bourbon st and other touristic attractions . Noice insulation between rooms is poor, so we were awaken by neighbors conversations and children regular play .
Séjour de 6 nuits en avril 2024
Réponse de csa le 26 avr. 2024
We do apologize for the inconvenience. Thanks for the choosing the Le Meridien Hotel for your stay. We also appreciate the feedback

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location to everything
Séjour de 2 nuits en avril 2024
Réponse de csa le 25 avr. 2024
We appreciate the positive feedback. We are delighted that you enjoyed your stay. Thanks for choosing the Le Meridien Hotel

10/10 Excellent

louis, L'Orignal

Séjour de 4 nuits en avril 2024
Réponse de csa le 12 mai 2024
We are delighted that you enjoyed your stay with us. We look forward to you staying with us again

10/10 Excellent

Jeff

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de csa le 25 avr. 2024
We are delighted that you enjoyed your stay with us. Thanks for choosing the Le Meridien Hotel

10/10 Excellent

Jameka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything about the stay was good
Séjour de 1 nuit en avril 2024
Réponse de csa le 21 avr. 2024
We are delighted that you enjoyed your stay. We appreciate the wonderful feedback

10/10 Excellent

Esteban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing place
Séjour de 3 nuits en avril 2024
Réponse de csa le 21 avr. 2024
We are delighted that you enjoyed your stay. We look forward to you staying with us again !

4/10 Médiocre

Ethel

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de csa le 21 avr. 2024
We do apologize for any inconvenience that, may occurred. Thanks for staying with us !

8/10 Bien

Glenn

Séjour de 1 nuit en avril 2024
Réponse de csa le 11 mai 2024
Thanks for choosing the Le Meridien New Orleans Hotel

2/10 Horrible

Donald

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de csa le 21 avr. 2024
Thanks for staying with us !

10/10 Excellent

Mariusz

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean Hotel
Séjour de 4 nuits en avril 2024
Réponse de csa le 20 avr. 2024
We are delighted that we enjoyed your stay. Thanks for the feedback

2/10 Horrible

Diorchea, Houstontec

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Complaint made
Séjour de 1 nuit en avril 2024
Réponse de Stanley le 18 avr. 2024
Thank you for sharing!

10/10 Excellent

DLon

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to everything
Séjour de 2 nuits en avril 2024
Réponse de csa le 16 avr. 2024
We are delighted that you enjoyed your stay. Thanks for staying with us

6/10 Satisfaisant

Tamani

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Upon checking in, I was told that my room wasn't ready. Check in was at 4pm, we walked in at 4:05. Strike one. We said ok, we'll wait for the room to be ready. When coming back, the manager tried to tell me I hadn't booked the room I that I paid for. I showed her my receipt showing that I did, in fact, book this particular room. Strike two. We get into the room and I immediately go to check the sheets. The sheets were stained and there was a LIVE INSECT CRAWLING IN THE BED. I took video of it and we go back down to the front desk to inform them of this disgusting turn of events. As we tell them, the manager gives me the option of either taking the same type of room or upgrading to a suite. After all of that, the upgrade should have been immediate. We take the upgrade as well as vouchers for breakfast the next morning. The suite sheets also had hair in them and we never received the allergen free bedding we requested until the night before we were due to check out. The curtains had dust bunnies on them. Literally. Strikes 3 through infinity. It's really a shame because I've stayed at that property before and it was really great. It's so sad to see a once incredible hotel get so bad.
Séjour de 3 nuits en mars 2024
Réponse de csa le 16 avr. 2024
We do apologize for the various issues that occurred during your stay. We will address these issues. Thanks for the feedback

6/10 Satisfaisant

BAICHUN

Les points forts : Personnel et service
I don't like WIFI is not free
Séjour de 1 nuit en avril 2024
Réponse de csa le 16 avr. 2024
We do apologize. Thanks for the feedback

8/10 Bien

Connie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en avril 2024
Réponse de Gina le 12 avr. 2024
Thank you for feedback !

8/10 Bien

salim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. For New Orleans. Felt safe. Parking is valet. Or across street at the casino. You can walk to the water and mall a few blocks. French quarter is walkable. But Uber was $8 French quarter and French market. Are fun. Lots of music. Restaurants. Local art vendors. Parking sucks everywhere. But hotel you pay. And don’t worry. Only issue was marijuana smell coming into room vents from smokers in the hotel. It was mostly the weekend when the party goers checked in.
Séjour de 2 nuits en avril 2024
Réponse de Gina le 11 avr. 2024
Thanks for the feedback. We look forward to you staying with us again !