My non-verbal autistic son was laying on blood stained sheets. Ive reached out for a manager for days and cant seem to contact anyone. DO NOT stay here.
We stayed there three nights. We were comfortable enough. Had what we needed. For the price of the stay we cant complain much. The experience in New Orleans made up for it.
Our check in was fine, and our room was fine at first glance. We checked in around 6pm and left a little earlier for 4th of July fireworks downtown. When we returned around 10pm a truck was in the parking lot setting off fireworks surrounded by guest cars for about 25 minutes. No one from Hotel staff did anything to stop them. We needed to use the pull out sofa but after removing the cushions and noticing how dirty the top of the pull out bed was our son slept directly on the couch in a sleeping bag he brought. Our sleep experience was fine. No noise or disruptions. However, we woke up to find an infestation of termites in the room, mainly the bathroom but also throughout the whole room. They were either dead or half alive on the floors, bathtub and window sills. After looking around the room we found what might be a nest in the corner of the room. We couldnât take a shower because they were all over the tub. We approached the front desk and all they had to say was there was nothing they could do because management takes off on the weekends and cleaner (who was described as a Jamaican lady, as if that mattered somehow) doesnât come until 8am.
We decided to walk over to the breakfast area. It was 6:50am at this time. I tried opening the door which was shut. There was an employee in the breakfast area watching me struggle to open the door and eventually she screamed at me âwe donât open until 7!â Rolled her eyes and walked away. Front desk only made excuses for her behavior.
Iâve never experienced this before at check in they had ppl was just hanging around the property we arrived around 7oclock our room was not clean properly the front desk agent try to switch us in another room and someone was already in there the customer was not very happy when I open the door so I went back to front desk to let the agent know what happened
We got into our room early, which was good. The tub had peeling paint in it, the faucet was hanging off and the bathroom was just not clean. The ice machines were not working the entire 3 days we were there! The morning of the second day we got up and went to breakfast and when we came back to shower and get ready for the day the water was not working. We called the front desk and the woman said âoh yeahâ we have been trying to get in touch with you all morning to tell you that there is scheduled plumbing for your room. I told her that the water in the so was unhooked which means someone came into my room without permission. She said we had to move rooms. This was not convenient because we had somewhere to be and didnât have the time to move rooms and take showers.