Avis
8,6
Excellent
9,2/10
Propreté
8,4/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Hi Julie,Thank you for sharing your feedback with us. We're glad to hear that you found our place very nice. The Bahamas, known for its unique beauty and luxury, often comes with higher costs, and we strive to provide an exceptional experience that reflects this value. We appreciate your understanding and hope to welcome you back in the future.
6/10 Satisfaisant
Dianne
28 déc. 2023
Dianne
Séjour de 5 nuits en décembre 2023
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 31 janv. 2024
Merci d'avoir partagé votre déception, nous sommes désolés que vous n'ayez pas apprécié votre séjour. Nous espérons que vous envisagerez de nous rejoindre à nouveau la prochaine fois que vous planifierez des vacances sur l'île.
10/10 Excellent
Nathalie
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nathalie
Séjour de 8 nuits en juin 2023
Réponse de Grand Hyatt le 15 juin 2023
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
SYLVAIN
24 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SYLVAIN
Séjour de 4 nuits en novembre 2022
Réponse de Latoya A. le 30 nov. 2022
Thank you for your wonderful comments, Sylvain!It was our pleasure to have you stay with us. We look forward to the opportunity of welcoming you again in the near future.
10/10 Excellent
Delphine
11 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Delphine
Séjour de 5 nuits en septembre 2022
Réponse de Grand Hyatt le 22 mai 2023
Thank you for your feedback.
8/10 Bien
Nathalie
20 juin 2022
Les points forts : Propreté
Nathalie
Séjour de 8 nuits en juin 2022
10/10 Excellent
kimberly
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kimberly
Séjour de 7 nuits en mai 2024
10/10 Excellent
Martina Josephine, George Town
Voyage en famille, Voyage en groupe
25 mai 2024
Les points forts : Propreté et équipements
Martina Josephine
Séjour de 3 nuits en mai 2024
10/10 Excellent
Kevin J.
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin J.
Séjour de 7 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 25 mai 2024
Fabulous news! We hear you loud and clear, Kevin! Thanks for the enthusiastic review about Grand Hyatt Baha Mar and Justina's service! It was our pleasure to host you, and we hope to see you again the next time you travel to the Bahamas.
10/10 Excellent
Holly
Voyage en famille avec de jeunes enfants
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Holly
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 24 mai 2024
Thanks for this 5 out of 5 rating, Holly! It appears that Grand Hyatt Baha Mar curated a fantastic experience, and we could not be happier. Come back and see us the next time you plan a visit to the Bahamas.
10/10 Excellent
Andre, Miami
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andre
Séjour de 2 nuits en avril 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 25 mai 2024
Hi Andre,It's wonderful to see your 5-out-of-5 rating for Grand Hyatt Baha Mar! It was our sincere pleasure to host you, and we hope to be your hotel of choice the next time you plan an island getaway.
10/10 Excellent
Elizabeth
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 24 mai 2024
Hi Elizabeth,Thank you for your glowing 5 out of 5 Grand Hyatt Baha Mar rating! We are delighted to hear that your stay with us exceeded your expectations. We hope to be your hotel of choice the next time you visit the Bahamas.
8/10 Bien
Karen
22 mai 2024
Les points forts : Propreté et personnel et service
Karen
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 24 mai 2024
Hi Karen,Thank you so much for your generous rating of 4 out of 5 for your recent Grand Hyatt Baha Mar stay! We're thrilled that you had a nice experience and appreciate your taking the time to share your feedback. We hope to have the opportunity to welcome you back soon and aim for that perfect score by providing an even more exceptional stay. Thank you for choosing us for your travels!
10/10 Excellent
Sam
Voyage en famille
22 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sam
Séjour de 8 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Thank you for sharing your feedback with us, Sam. We sincerely apologize that your recent experience did not match the exceptional service you received last July. While some team members were exceptionally nice, we are disappointed to hear that others were not. Your feedback was well received and will be shared with our leadership. We hope you join us again so we can show you the flawless experience our guests expect and deserve.
10/10 Excellent
Tanya Nicole, Bellmore
22 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tanya Nicole
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 22 mai 2024
Oh no, Tanya! We are sorry that you were not super jazzed about the food you had while staying with us at Grand Hyatt Baha Mar. This campus has over 40 dining spots, so hopefully, you will fall in love with some other restaurants during your next visit.
10/10 Excellent
Hope
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hope
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Thanks for the 5-out-of-5 rating on Expedia! It appears you had a great time at Grand Hyatt Baha Mar, and we could not be happier. Come back and see us again the next time you plan an island getaway.
10/10 Excellent
Jacqueline
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 22 mai 2024
The Baha Mar campus undoubtedly has something for everyone to enjoy, and we are thrilled you agree, Jacqueline. Thank you so very much for being our guest and for your amazing feedback. Looking forward to seeing you soon.
10/10 Excellent
Jacy
Voyage en famille, Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jacy
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 22 mai 2024
We love hearing from our repeat guests, Jacy! Thank you very much for choosing Grand Hyatt Baha Mar for a second visit and we can't wait to host you for your anniversary. Until we meet again, be well!
10/10 Excellent
Kristina
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kristina
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Hi Kristina,Thank you for taking the time to rate your recent Grand Hyatt Baha Mar stay. We are thrilled to receive your outstanding 5 out of 5 rating and to know that your experience with us met your expectations. Our entire team highly appreciates your support. Thank you for choosing Grand Hyatt Baha Mar!
10/10 Excellent
Miguel
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 22 mai 2024
This is music to our ears! We can't wait to host you again!
10/10 Excellent
Pablo
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pablo
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 22 mai 2024
We are so happy to know you liked everything, Pablo.Great news! It was our pleasure to host you, and we hope you will join us again the next time you visit the Bahamas.
10/10 Excellent
Bianca
Voyage en groupe
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bianca
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 21 mai 2024
We could not have said it better ourselves, Bianca!! A million thank yous! It was our pleasure to host you here at Grand Hyatt Baha Mar, and we hope to have the pleasure of a future stay the next time you plan a tropical island getaway.
10/10 Excellent
William F
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William F
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 21 mai 2024
Oh, flattery will get you everywhere, William! Thank you so much for singing our praises. Your enjoyment of our resort is our ultimate endeavor, and we are thrilled to know how highly you think of Grand Hyatt Baha Mar. Come back and see us again the next time you plan a trip to the Bahamas.
10/10 Excellent
Christopher
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Hi Christopher,We appreciate you taking the time to rate your recent Grand Hyatt Baha Mar stay. Receiving your fantastic 5 out of 5 rating truly makes us happy, and we are glad to know that your experience met your expectations. Your support means a lot to our entire team. Thank you for choosing the Grand Hyatt Baha Mar!
10/10 Excellent
John Thomas
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John Thomas
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Now that's what we are talking about, John! Thanks so much for your A rating! It was our pleasure to host you, and we hope to have you join us again the next time you plan a trip to the Bahamas.
10/10 Excellent
Lauren
19 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lauren
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi Lauren,Grand Hyatt Baha Mar is a superb spot for families to be together and make memories. There is unquestionably something fun for everyone, and we are delighted to learn you had a grand vacation. Thank you for choosing our resort for your recent vacation and for your thoughtful review. It was our sincere pleasure having you as our guest, and we hope to have the pleasure of your company the next time you travel to the Bahamas.
10/10 Excellent
Laura Anne
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura Anne
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
We appreciate your choosing to stay at Grand Hyatt Baha Mar and providing your flattering feedback about your experience, Laura. Baha Mar is truly an island paradise, and we are proud to be a part of this resort. It was fantastic to read that our great team members, beautiful grounds, and amazing dining options curated the perfect island getaway. Our location has all the makings of an incredible tropical vacation, and we look forward to welcoming you again someday.
8/10 Bien
Joshua
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Joshua
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hey Joshua,We appreciate your being our guest here at Grand Hyatt Baha Mar. It appears your stay missed the mark a tad, and we do apologize. Every trip to our hotel should be top-notch, and we hope to have you join us again the next time you plan an island getaway.
8/10 Bien
Brian Daniel
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian Daniel
Séjour de 2 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
This is great news, Brian. Thank you for your kind words and for sharing your experience at Grand Hyatt Baha Mar. We are thrilled to hear that you found our property clean and enjoyed the exceptional service provided by our team. While we understand that no trip to the Bahamas is inexpensive, we sincerely hope that this does not deter you from joining us again. We hope to welcome you back in the future for another enjoyable stay.
10/10 Excellent
Timothy Andrew, Oakville
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Timothy Andrew
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi Timothy,Thank you for taking the time to rate your recent Grand Hyatt Baha Mar stay. We are thrilled to receive your outstanding 5 out of 5 rating and to know that your experience with us met your expectations. Our entire team highly appreciates your support. Thank you for choosing Grand Hyatt Baha Mar!
10/10 Excellent
Edward steven
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edward steven
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
What fantastic news, Edward! It's great reading that you had an amazing time as our guest. Grand Hyatt Baha Mar is a perfect vacation spot because it has everything one would want from a tropical escape. It was our pleasure having you join us, and we hope to have you join us again the next time you visit the Bahamas.
10/10 Excellent
Shenicker
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shenicker
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Oh yes!Our view is something to behold, especially from the center of our casino, looking out over the fire feature and palm tree-lined pools! Thank you for being our guest here at Grand Hyatt Baha Mar, and we hope to have you stay with us during future travels.
10/10 Excellent
Renee
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Renee
Séjour de 1 nuit en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi Renee,Thank you for taking the time to rate your recent Grand Hyatt Baha Mar stay. We are thrilled to receive your outstanding 5 out of 5 rating and to know that your experience with us met your expectations. Our entire team highly appreciates your support. Thank you for choosing Grand Hyatt Baha Mar!
8/10 Bien
Rebecca, Clarksville
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Thank you for giving us a generous rating of 4 out of 5 for your recent stay at Grand Hyatt Baha Mar, Rebecca. We are thrilled that you had a great experience and appreciate you taking the time to share your feedback. We hope to welcome you back soon and strive to provide an even more exceptional stay to earn that perfect score. Thank you for choosing us for your travels!
10/10 Excellent
William, Bridgeport
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi William,Thank you for your feedback and for choosing to stay at Grand Hyatt Baha Mar. We are delighted to hear that you enjoyed our top-notch facilities and had a great experience with us. We understand your concerns about the costs of food and beverages and appreciate your candid input. We sincerely hope to have the pleasure of welcoming you back in the future and ensuring another memorable stay with us.
4/10 Médiocre
Oana, Las Vegas
Voyage en famille
18 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Oana
Séjour de 4 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Dear Oana,We sincerely apologize that your stay at Grand Hyatt Baha Mar did not meet your expectations and deeply regret that you rated your experience as 2 out of 5. We strive to provide an exceptional experience for all our guests, and it's clear we fell short in your case. We would greatly appreciate the opportunity to restore your faith in our resort, and we ask you to contact us directly so we can better understand your disappointments.
2/10 Horrible
Nicole, Greenwich
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicole
Séjour de 7 nuits en avril 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi Nicole,We sincerely apologize that your stay at Grand Hyatt Baha Mar did not meet your expectations and deeply regret that you rated your experience as 1 out of 5. We strive to provide an exceptional experience for all our guests, and it's clear we fell short in your case. We would greatly appreciate the opportunity to restore your faith in our resort, and we ask you to contact us directly so we can better understand your disappointments.
10/10 Excellent
Maria
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maria
Séjour de 7 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 20 mai 2024
Hi Maria,Thank you for choosing to stay at Grand Hyatt Baha Mar and for taking the time to share your feedback about your experience. Baha Mar is truly an island paradise, and we are proud to be a part of this resort. We are delighted to hear that you enjoyed our beautiful grounds and the hotel itself. Our location has everything you need for an incredible tropical vacation, and we hope to have the pleasure of welcoming you again in the future.
6/10 Satisfaisant
Brian M, orlando
Voyage en couple
16 mai 2024
Brian M
Séjour de 3 nuits en mai 2024
Réponse de Grand Hyatt le 17 mai 2024
Thank you for your feedback.
10/10 Excellent
Reymundo
Voyage en famille
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reymundo
Séjour de 7 nuits en mai 2024
Réponse de Grand Hyatt le 16 mai 2024
Thank you for your feedback.
10/10 Excellent
Danielle
Voyage en famille avec de jeunes enfants
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Danielle
Séjour de 4 nuits en mai 2024
Réponse de Grand Hyatt le 16 mai 2024
Thank you for your response.
10/10 Excellent
SILVA
Voyage en famille, Voyage en groupe
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SILVA
Séjour de 6 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 23 mai 2024
Our goal is to have our guests leave us with the immediate desire to return! It looks like our team was successful Great news! Looking forward to seeing you soon. Until we meet again, be well.
10/10 Excellent
Devon
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Devon
Séjour de 5 nuits en mai 2024
Réponse de Grand Hyatt le 15 mai 2024
Thank you for your feedback.
10/10 Excellent
Melissa
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en mai 2024
Réponse de Grand Hyatt le 15 mai 2024
Thank you for your feedback.
10/10 Excellent
Nickiesha
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nickiesha
Séjour de 3 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 14 mai 2024
Thanks, Nickiesha, for being our guest and sharing your perfect rating regarding your Grand Hyatt Baha Mar stay. We are thrilled to know that your visit was enjoyable, and we hope to have you stay with us again the next time you plan an island getaway.
10/10 Excellent
Kari Ann Marie
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kari Ann Marie
Séjour de 3 nuits en mai 2024
10/10 Excellent
Tania
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tania
Séjour de 3 nuits en mai 2024
Réponse de Grand Hyatt le 13 mai 2024
Thank you for your feedback.
4/10 Médiocre
Katherine
13 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Katherine
Séjour de 9 nuits en mai 2024
Réponse de Grand Hyatt le 15 mai 2024
Thank you for your feedback.
10/10 Excellent
Heather
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 3 nuits en mai 2024
Réponse de Grand Hyatt le 13 mai 2024
Thank you for your feedback.
10/10 Excellent
Anita
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anita
Séjour de 5 nuits en mai 2024
Réponse de The Grand Hyatt Baha Mar Guest Relations Team le 13 mai 2024
Oh ya - the Baha Bay waterpark.... so much fun! Thanks for sharing your fantastic experience with us! It sounds like you really enjoyed the fountain view—what a treat to enjoy those dazzling displays and fireworks right from your room! We're thrilled to hear that everything from our clean grounds to our friendly team and superb restaurants made your stay exceptional. We're so glad you and your family had such a great time, and we can't wait to welcome you back the next time you plan an island getaway.