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Avis sur Eka Hotel Nairobi

4 out of 5
Eka Hotel Nairobi
Along Mombasa Road, Nairobi

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 151 avis sur 283." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 283." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 283." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 283." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 283." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Laurine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel est tres beau à l'extérieur comme à l'intérieur. Le personnel est tres serviable, à l'écoute, très gentil (mention spéciale pour Charles). Tres propre et spacieux. Petit bemol, dommage qu'il n'y ait pas de pommeau de douche dans la salle de bain. Sinon tout le reste est impeccable
Séjour de 6 nuits en décembre 2023
Réponse de Eka Hotel le 3 janv. 2024
Dear Laurine, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

8/10 Bien

DANIEL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2022
Réponse de Eka Hotel Nairobi le 12 avr. 2022
Dear Guest, Thank you for staying with us and sharing your rating with us. We look forward to another opportunity to welcome you back. Best regards, Eka Hotel

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
L’hôtel est bien, mais les lits sont beaucoup trop dures et le prix pour les petits déjeuners... exorbitant. Comme l’hôtel est situé à côté de restaurants...
Séjour de 1 nuit en janvier 2019
Réponse de Eka Hotel le 29 janv. 2019
Dear Guest, Thank you for staying with us and taking time to share your review on here. We have taken note of your concerns and shared with our team and Management. We look forward to another opportunity to welcome you back. Best regards,

8/10 Bien

Frederic

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre bruyante
Court sejour, chambre un peu bruyante cause autoroute proche
Séjour de 1 nuit en février 2018
Réponse de Eka Hotel le 12 févr. 2018
Dear Chambre Bruyante, Thank you for staying with us and for taking time to share your feedback. We appreciate your remarks and look forward to welcoming you again soon. Best regards from all of us at Eka.

8/10 Bien

olivier, antibes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
good hotel
good hotel for Kenya. only for business

10/10 Excellent

Dominic

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff and service was impeccable. I loved the food selection and i would very much love to return.
Séjour de 3 nuits en mai 2024
Réponse de Eka Hotel le 19 mai 2024
Dear Valued Guest,Thank you for staying with us and taking time to share with us your feedback. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel

8/10 Bien

Angeth Acol De

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the location . the Breakfast options were also good.
Séjour de 1 nuit en mai 2024
Réponse de Eka Hotel le 19 mai 2024
Dear Valued Guest,Thank you for staying with us and taking time to share with us your feedback. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel

10/10 Excellent

Robert

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpful staff. Nice breakfast.
Séjour de 1 nuit en avril 2024
Réponse de Eka Hotel le 21 avr. 2024
Dear Robert, thank you for staying with us and kind feedback. We are glad to hear that you enjoyed your stay and look forward to welcoming you on your return visit to Nairobi.Best regards,Eka Hotel

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brief stay before flying out early the next morning. Eka arranged transfers which was appreciated
Séjour de 1 nuit en avril 2024
Réponse de Eka Hotel le 16 avr. 2024
Dear Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back in your return visit to Nairobi.Best regards,Eka Hotel

8/10 Bien

Wangari

Séjour de 2 nuits en avril 2024
Réponse de Eka Hotel le 6 mai 2024
Dear Guest,Thank you for staying with us and kind feedback. We look forward to another opportunity to welcome you back.Best regards,Eka Hotel

8/10 Bien

Sophia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Wifi doesn’t work very well.
Séjour de 3 nuits en avril 2024
Réponse de Eka Hotel le 11 avr. 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We have noted your concerns regarding our WiFi and have reported the same with our IT team to look into it further. We hope to see you again in your return visit to Nairobi.Best regards,Eka Hotel Nairobi

8/10 Bien

Jacob C

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are top notch - very palatial. The pool is nice but it's only open til 6pm. It certainly should stay open later. I had a great massage at the spa for a very reasonable price. The gift shop is really good with unique quality gifts. The bar and restaurant have great selection. The breads at breakfast were stale and I did not like the breakfast selection.
Séjour de 1 nuit en mars 2024
Réponse de Eka Hotel le 6 avr. 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that you had an enjoyable time and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Anna, Mississauga

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice property great breakfast
Séjour de 1 nuit en avril 2024
Réponse de Eka Hotel le 6 avr. 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that you had an enjoyable time and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Japhet, Tacoma

Les points forts : Propreté
Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 16 avr. 2024
Dear Guest,Thank you for staying with us and taking time to share your feedback with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back in your return visit to Nairobi.Best regards,Eka Hotel

10/10 Excellent

Twinkle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Mara at front desk is extremely helpful.
Séjour de 1 nuit en mars 2024
Réponse de Eka Hotel le 23 mars 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Imelda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff, spacious room and good buffet selection.
Séjour de 1 nuit en mars 2024
Réponse de Eka Hotel le 23 mars 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Ralph

Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 23 mars 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Ralph

Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 23 mars 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Yusuf, Kampala

Séjour de 2 nuits en février 2024
Réponse de Eka Hotel le 3 mars 2024
Dear Valued Guest,Greetings from Eka Hotel and thank you for taking time to share your review. We are glad to have hosted you and look forward to welcoming you back.Best regards,Eka Hotel

10/10 Excellent

Yusuf, Kampala

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a 5 star ⭐️ hotel and highly recommended visitors to visit and book it
Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 21 févr. 2024
Dear Valued Guest,Greetings from Eka Hotel. Thank you for choosing to stay with us and taking time to share your review on here. We appreciate the feedback and recommendation to other travelers. We hope to have another opportunity to welcome toy back.Best regards,Eka Hotel

10/10 Excellent

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some staff are not very friendly to Kenyan guests but foreigners, apart from housekeeping who are so polite. I love the standards of the hotel has remained good in terms of maintainance
Séjour de 2 nuits en février 2024
Réponse de Eka Hotel le 19 févr. 2024
Dear Annie,Greetings from Eka Hotel. Thank you for staying with us and taking time to share your review. We are delighted to hear that overall we met your expectations and look forward to another opportunity to welcome you back.Best regards,Eka Hotel Nairobi

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Awkwardness but reliable.
Good stay. Nice room and easy access to the airport. Staff were interesting, maybe that’s because I was a young solo male traveller. Security asked for money for alcohol, and bar tender was stand off ish. Can’t get to the pool or gym without walking through the entire restaurant. Not a good layout but it works.
Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 19 févr. 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We have noted that we did not quite meet the high level of standards that we have set for ourselves and as such will take the necessary measures to address the concerns raised. It is our desire to ensure all our guests enjoy a pleasant stay, and feel at home, away from home. We do hope that you will give us another opportunity to welcome you back.Best regards,Eka Hotel

6/10 Satisfaisant

Willie

Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service et équipements
When checking in, staff was limited in number and skill. Had a block of rooms reserved for our party with first night paid, yet still we had grp members in the basement rooms which were very dark and dank, away from everyone (not safe)) as doors & windows would not lock. Was told they could move to other rooms, but another group was checked in and given all rooms not on basement floor, though we were returnees from previous year. When ordering from the menu, it took 3-4 hours to get a sandwich/pizza, but buffet offered at a very high price. Lost power while on elevator. Rooms are very hot, the AC is almost non-existent (bring a fan if you dare to try this place). The Boma a little further down is nicer and less expensive.
Séjour de 6 nuits en février 2024
Réponse de Eka Hotel le 19 févr. 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We have noted that we did not quite meet the high level of standards that we have set for ourselves and as such will take the necessary measures to address the concerns raised. It is our desire to ensure all our guests enjoy a pleasant stay, and feel at home, away from home. We do hope that you will give us another opportunity to welcome you back.Best regards,Eka Hotel

10/10 Excellent

OPEOLUWA, livermore

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are super friendly and helpful
Séjour de 3 nuits en février 2024
Réponse de Eka Hotel le 12 févr. 2024
Dear Opeoluwa, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 Excellent

Brad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful
Wonderful hotel to stay in. Beaitiful facilities and wonderful staff.
Séjour de 1 nuit en février 2024
Réponse de Eka Hotel le 12 févr. 2024
Dear Brad, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

8/10 Bien

Kari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kolme yötä
Kivat siistit tilavat huoneet, hyvää ruokaa myös lounasta ja illallista buffet. Erinomaista palvelua
Séjour de 3 nuits en janvier 2024
Réponse de Eka Hotel le 12 févr. 2024
Dear Kolme, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 Excellent

Daniel, Arlngton

Séjour de 1 nuit en janvier 2024
Réponse de Eka Hotel le 23 mars 2024
Dear Valued Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and look forward to another opportunity to welcome you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Eka Hotel le 22 janv. 2024
Dear Valued guest,Thank you for staying with us and taking time to share your review with us. We look forward to another opportunity yo be of service.Best regards,Eka Hotel

10/10 Excellent

Juan

Séjour de 2 nuits en janvier 2024
Réponse de Eka Hotel le 22 janv. 2024
Dear Valued guest,Thank you for staying with us and taking time to share your review with us. We look forward to another opportunity yo be of service.Best regards,Eka Hotel

8/10 Bien

Niclas

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect for airport layovers
Nice, clean hotel hotel close to the AirPort.
Séjour de 1 nuit en décembre 2023
Réponse de Eka Hotel le 3 janv. 2024
Dear Niclas, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 Excellent

Thony

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Eka Hotel le 3 janv. 2024
Dear Thony, greetings from Eka Hotel. Thanks for staying with us. We are delighted to hear that we met your expectations and look forward to another opportunity to welcoming you back.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A little oasis
Good location for access to the expressway, convenient for airport. Very friendly, kind and helpful staff. Well equipped rooms and the hotel itself is set into tranquil gardens.
Séjour de 2 nuits en novembre 2023
Réponse de Eka Hotel le 7 déc. 2023
Dear Guest,Thank you for staying with us and taking time to share your feedback with us.Best regards,Eka Hotel

10/10 Excellent

Cheryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay was wonderful however the concierge broke the wheel of my luggage without telling me. He kept trying to jam my luggage into the trunk of the car and then put it in the front seat after I asked him. I didn’t realize the damage to my luggage until I arrived to the security checkpoint. I have to purchase a new piece of luggage when I arrive in Kisumu.
Séjour de 1 nuit en novembre 2023
Réponse de Eka Hotel le 3 janv. 2024
Thank you Cheryl for your feedback. We shall be addressing the concerns raised directly. We apologize for the inconvenience caused.

10/10 Excellent

Petra

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, good roomservice.
Séjour de 6 nuits en novembre 2023
Réponse de Eka Hotel le 27 nov. 2023
Dear Valued Guest,Thank you for the kind feedback which we have shared with our team.Best regards,Eka Hotel

10/10 Excellent

Paul, San Diego

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was an excellent place to spend the night. I would have loved spending longer but Kenyan visas are expensive and not multiple entry.
Séjour de 1 nuit en novembre 2023
Réponse de Eka Hotel le 20 nov. 2023
Dear Guest,Thank you for staying with us and taking time to share your review on here. We are delighted that your stay was enjoyable, albeit short. We look forward to another opportunity to host you in the future.

10/10 Excellent

Eugene

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
November 2023
The hotel was good in all aspects for my stay and close to airport.
Séjour de 4 nuits en novembre 2023
Réponse de Eka Hotel le 13 nov. 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

8/10 Bien

Denise

Séjour de 1 nuit en octobre 2023
Réponse de Eka Hotel le 13 nov. 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great arrival stay in Nairobi
Staff helped arrange airport pickup. Very friendly staff. Spectacular breakfast buffet. Dinner grill restaurant had excellent chicken.
Séjour de 2 nuits en octobre 2023
Réponse de Eka Hotel le 26 oct. 2023
Dear Valued Guest,Thank you for staying with us and taking time to share your candid feedback with us. We highly appreciate your feedback and look forward to welcoming you back, hopefully soon.Best Regards,Eka Hotel

10/10 Excellent

Jamie, Edmonds

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. Friendly staff. Registration and checkout process slow.
Séjour de 6 nuits en octobre 2023
Réponse de Eka Hotel le 19 oct. 2023
Dear Jamie, many thanks for staying with us and taking time to share your feedback with us. We appreciate your remarks and will address the gaps experienced during check-in and checkout process. We look forward to another opportunity to welcoming you back.

6/10 Satisfaisant

Sara

Séjour de 1 nuit en octobre 2023
Réponse de Eka Hotel le 13 nov. 2023
Dear Guest. Thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcome you back.

8/10 Bien

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location. Reasonable rooms but some just look out directly into the restaurant. Helpful reception staff
Séjour de 3 nuits en octobre 2023
Réponse de Eka Hotel le 13 oct. 2023
Dear Valued Guest,Thank you for staying with us and taking time to share your feedback with us. We highly appreciate and look forward to another opportunity to welcoming you back, hopefully soon.Best regards,Eka Hotel Nairobi

10/10 Excellent

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location pre/post safari - near the airport and quick access to the highway which takes you towards the Masai Mara. Rooms spacious and clean Good facilities with pool/gym, and several options for food/drink within the hotel. Also less than 5 minutes walk away to a local mall, for pharmacies, a supermarket, few restaurants etc. Would stay again
Séjour de 1 nuit en septembre 2023
Réponse de Eka Hotel le 9 oct. 2023
Dear Laura,Greetings from Eka Hotel. We are delighted to hear that overall we met your expectations. Thank you for the kind remarks and we hope to host you again in the near future.Best regards,Eka Hotel

10/10 Excellent

maria isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Eka Hotel le 2 oct. 2023
Dear Guest,Thank you for choosing to stay with us and for taking the time to share your rating. We appreciate your feedback and value your opinion. We are glad to hear that you had a positive experience during your stay. We hope to have the pleasure of welcoming you back again in the future.Best regards,Eka Hotel

8/10 Bien

David, Mesa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Nicer newer property. Good service and comfort for the price except for the unusual heat in the lobby and restaurant area. I think they were having a problem with the power because not even the elevators were always operational. Still, they carried our bags up stairs and did everything they could to help with these conditions
Séjour de 1 nuit en septembre 2023
Réponse de Eka Hotel le 22 sept. 2023
Dear guest, thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcoming you back. Best regards, Eka Hotel

8/10 Bien

Milada

Séjour de 1 nuit en septembre 2023
Réponse de Eka Hotel le 22 sept. 2023
Dear guest, thank you for staying with us and taking time to share your review. We look forward to another opportunity to welcoming you back. Best regards, Eka Hotel

10/10 Excellent

Patsy

Séjour de 1 nuit en septembre 2023
Réponse de Eka Hotel le 17 sept. 2023
Dear Patsy,Thanks for your kind review. We look forward to welcoming you back, hopefully soon.Best regards,Eka Hotel

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The environment is serene and it feels just like home
Séjour de 3 nuits en septembre 2023
Réponse de Eka Hotel le 13 sept. 2023
Dear Guest,Thank you for staying with us and taking time to share your review with us. We are glad to hear that we met your expectations and already are looking forward to seeing you again in your return visit.Best regards,Eka Hotel

8/10 Bien

Padma, MIAMI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at this hotel. Staff is very courteous. Location is close to the airport. Transportation to and from the airport is very convenient.
Séjour de 1 nuit en juillet 2023
Réponse de Eka Hotel le 24 août 2023
Dear Padma, greetings from Eka Hotel. Thank you for staying with us and taking time to share with us your feedback. We appreciate your patronage and look forward to another opportunity to welcoming you back.Best regards,Eka Hotel

6/10 Satisfaisant

VARKEY

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Found riches in room. A/C didn't work, was repaired and finally had to change room. Didn't even had a clock in the room. Quality doesn't match the price.
Séjour de 2 nuits en août 2023
Réponse de Eka Hotel le 22 août 2023
Dear Valued Guest,Many thanks for staying with us and taking time to share with us your feedback, which helps us monitor and improve our service offering. We appreciate your concerns and have shared with our team for corrective measures. Best Regards,Eka Hotel

10/10 Excellent

Diane

Séjour de 1 nuit en août 2023
Réponse de Eka Hotel le 11 sept. 2023
Dear guest, thank you for kind review. We look forward to welcoming you back again, hopefully soon.