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Avis sur West End Hotel

4 out of 5
West End Hotel
45 New Marine Lines, Marine Lines, Mumbai, Maharashtra

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 10 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 16 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 58." "

7,6/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Nicolas, Paris

Les points faibles : Infrastructures et conditions de l’hébergement
Hôtel confortable au charme rétro d'origine
Un hôtel qui est resté dans son jus des années 50. De très grandes chambres, un mobilier sombre pas très gai, une bonne literie, un safe box individuel, une télé écran plat mais avec des programmes indiens et les autres peu intéressants (pas de TV5). Les buffets du restaurant, petit déjeuner et repas, sont de bonne qualité et très compétitifs du point de vue des prix; Un quartier d'hôpitaux et de pharmacies pas engageant, mais assez calme (si cela a un sens en Inde) le soir. Ma chambre pourtant au 5e (et dernier) étage donnait sur une cour, bien pour le silence mais nul pour la vue.

8/10 Bien

PADMAKAR

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ok hotel men ej 4stjärnigt
Hotellet var slitet och städning sisådär. Inte vad som förväntats av ett 4stjärnigt hotell. Servicen var dock bra, de hjälpte till med att bära in en extrasäng till en extra gäst till låg kostnad, samt med extra städning vid behov.
Séjour de 2 nuits en janvier 2024

2/10 Horrible

Hasan

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Ibrahim

Séjour de 1 nuit en mai 2023

10/10 Excellent

Prashant, Pune

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for cricket match stay and also if you have work in south mumbai areas
Séjour de 1 nuit en avril 2023

10/10 Excellent

Prateek

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
BEAUTIFUL !
Séjour de 2 nuits en mars 2023

4/10 Médiocre

Mustafa

Séjour de 2 nuits en février 2023

8/10 Bien

Murtaza

Voyage d’affaires
Les points forts : Propreté et personnel et service
Location is good, rooms are clean and quiet spacious, a gym in the hotel would add some stars and the rates could be a cheaper comparing comparing to the standard, cooperative staff
Séjour de 1 nuit en février 2023

10/10 Excellent

Lokesh

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
staff was very helpful

4/10 Médiocre

Mayank

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst experience
Not a good option
Séjour de 6 nuits en février 2020

4/10 Médiocre

Walid

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
This is a two star hotel at best
This is not a 4 star hotel. I am not sure how they get this rating. The hotel staff are courteous and helpful. The hotel lack a window in the bathroom that’s closed completely. Basically mosquitoes and this can easily fly via the bath room windows vent that does not close properly. The electric and the condition of the room is very old and requires refurbishing.
Séjour de 2 nuits en janvier 2020
Réponse de Guest Relation Manager le 10 janv. 2020
Dear Guest, Thank you for sharing this feedback as it helps us improve. We are sorry that you had to face inconvenience due to some basic facilities not being made available to you. We hope you will visit us again and witness overall improvement. Thank you.

8/10 Bien

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in not-great area
I'm glad I stayed at this hotel for 3 nights. They were courteous and offered amenities like a hair dryer and iron & ironing board (on request), and they even had an attendant allocated to each floor should you need anything. I suspect I was upgraded to a nicer room upon arrival as it seemed nicer and bigger than what I thought I'd booked. My room had a small balcony, although the door to it was locked and I had no key for it. I think other rooms had unlocked balconies as I could see them when I walked around. The tv had full cable channels, and the breakfasts were good enough. The one drawback is its location. A few times I walked into, or back from, the city center, but you're better off taking an Uber each time. It's just far enough to waste precious time, and it's not a pleasant walk. The hotel is located directly across from a major hospital, and you have all sorts of sick or injured people strewn throughout the street. It also seems to be located next to some local temples, as you have additional crowds of people in prayer throughout the street. The rest of the crowds seemed to be homeless. So not a fun mix to walk around in, and you'll be looked at, if not approached. Again, take a taxi or Uber where you need to go and use this place as your resting spot, and it's a good stay.
Séjour de 3 nuits en février 2019
Réponse de Hotel Manager le 8 avr. 2019
Dear Guest, Greetings from hotel West End Thank you for choosing to stay at West End Hotel and we thank you for sharing your review. We are very happy to note that you enjoyed the stay at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. The team and I, eagerly await your return in the not too distant future. With Warm Regards, West End Hotel.

8/10 Bien

Harbaksh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Patricia, New York, NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well located hotel near Bombay Hospital
This hotel provided excellent service and cleanliness. The location was a short taxi ride to the Gate of India and other attractions, as well as close to markets. The food in the restaurant was delicious and plentiful. I would highly recommend this hotel to travelers coming to do shopping in Mumbai. A great place to stay!
Séjour de 2 nuits en décembre 2017

8/10 Bien

Brenna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fine, not Amazing
We booked this hotel in Mumbai, which seemed like one of the more reasonable priced hotels in the area. Previously in India, we had been staying in Hiltons and other brand name hotels. If this is what you are used to, be aware that the West End hotel is more like a budget motel than a Hilton, despite the price. However, the service was friendly, and for a one night stay we didn't have any issues. They are doing some construction on the outside of the building, and the first door we pulled up to made it look like the hotel had been closed.
Séjour de 1 nuit en novembre 2017

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel is nice but too far from iinternat'l airport
Food is okay, not much variation. Same for breakfast and lunch.

8/10 Bien

Irina, Amersham

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hidden old gem
Last minute change of plan brought us to this hotel which reminds me of the olden days in design. Food wise is best we had in India after Shangri-La in Delhi but at decent price.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
GOOD
I booked this hotel thinking a five star but definitely its not even close to a single star according to Canadian standards. I do not know how does the rating work in India. The food in the restaurant was good, staff OK. The hotel itself needs lot of fixing, the hotel inside seems like a hospital, elevator sucks. If I owned this hotel I would make it like a 4 star with a little decorations, painting etc. The location of this hotel is good, close to everything. You also have to pay for WiFi.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

2/10 Horrible

SKP, Chennai

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not at all good for the price;
It is located near hospital and masgids and darga. Very much crowded. No coffee making facilities...no break fast. No orderly built rooms. Earlier it should have been apartment complex and converted in to rooms. No proper bed. If it is priced below $50 then it is okey.

2/10 Horrible

asha, goa

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
horrible experience.
food was stall and overpriced. the service was very bad. no print outs available at the hotel. wi-fi overpriced. looked like a place which was only out to loot you as every thing came for a price and oh yes it was overpriced as it was not to customer satisfaction at all. overall very bad stay don't opt for it ever.

6/10 Satisfaisant

Manohar

Les points forts : Propreté et confort de la chambre

6/10 Satisfaisant

Madhu, Hyderabad

Decent hotel at a decent price
It was a old time hotel. Basic amenities but nothing fancy.

6/10 Satisfaisant

Richard, London

Les points forts : Confort de la chambre
Wi-fi is chargeable
Not a bad hotel, staff were friendly. The atmosphere, as one of the other reviewers noted, is strangely seventies. But they make you pay by the hour for wi-fi, which seems amazing, in this day and age. And also - no toothbrush! In this price range you might expect those little extras thrown in.

6/10 Satisfaisant

NITIN

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great for South Mumbai
The hotel is very conveniently situated and has a certain old world charm about it , However the food could be improved .

6/10 Satisfaisant

NARESH, Bombay.

Les points faibles : Infrastructures et conditions de l’hébergement
Value for money.
It looks that we are staying in 1980's hotel.

8/10 Bien

victoria, kent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
perfectly placed for sightseeing
If you are looking for 5 star comfort this is not for you but we loved this character building. We could not fault the staff/service/restaurant/rooms. Really great value for money. Highly recommend as also well placed for walking to all the sights.

10/10 Excellent

dr vitthal, Hingoli (MH)

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
comfort
It was excellent stay .

6/10 Satisfaisant

j behl, Behl

Les points faibles : Infrastructures et conditions de l’hébergement
Central location
At New Marine Lines location of the hotel is not good congested road unsufficient parking are the negetive staff is good small resturant and its a old property but rooms are ok

4/10 Médiocre

Sanjiv

Les points faibles : Confort de la chambre

4/10 Médiocre

Syed Sadeque

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement

6/10 Satisfaisant

Riaz, Chennai

Decent hotel for decent price
A good hotel in a good location for a decent price ...

8/10 Bien

Jacob, Denmark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
If you just need a room
If you just need a room for your stuff and a place to sleep this is fine. Size of the room is ok. Close to the station and walking distance to the center of Colaba. Internet is pricey and not included.

8/10 Bien

The salesman

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Strategically located hotel in SoBo
I chose the hotel essentially because it was close to the start (and finish) line of Mumbai Marathon. But apart from the proximity what really made my stay special were the courteous and caring staff, comfortable room and good food. Full points to the staff (from waiters to the receptionist) for treating me so well.

8/10 Bien

Osbert

Les points forts : Personnel et service et confort de la chambre

8/10 Bien

はなこ, 日本

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
清潔なホテルでした。
清潔なホテルで、安全な地域だったと思います。 外観は古いですが、中はキレイでした。 早く予約すれば、それほどではないですが、直前だとちょっと割高かなとも思います。

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Average
Hotel was generally clean but it is a very old building. Not shining AC corridors as I would have expected from a very highly rated hotel. WiFi is not free, and is very slow and is charged by the hour, so I am not happy about that. Also, the fine print says to logout, otherwise the full credit runs out :(. The hand held shower was broken and leaking water. The only good thing was it was next to a very good restaurant, so enjoyed the food. The room did not have a refrigerator.

10/10 Excellent

Janne, Stockholm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Prisvärt hotell
bra o stort familjerum. serviceminded personal . riktigt bra restaurang

10/10 Excellent

S RANGA VITTAL, BANGALORE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Location
Had a great time, good facilities, good food.

8/10 Bien

Kalpesh Jain, Surat

Les points forts : Propreté, personnel et service, confort de la chambre

6/10 Satisfaisant

mexico, mexico

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Absurd cost for wifi

10/10 Excellent

Mahesh, Pune India

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
very courteous staff and excellent service.

8/10 Bien

Narasimha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

C Masson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location
Very happy with this hotel. Our room was very clean and comfortable, service was good and the location is perfect. I would recommend it.

6/10 Satisfaisant

UK Travelator

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Basic Hotel Suite. OK for a stop over
We booked an A/C suite for our family of four. The suite was very basic with a large lounge area and large bedroom with two double beds. As with many other hotels in India, cleanliness could have been better. However for a i night stop over in Mumbai, it was OK. The restaurant is OK, if a little overpriced.

6/10 Satisfaisant

Anders

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gångavstånd till sevärdheter
Utmärkt hotell i Bombay. Nära till nästan allt. Trevlig personal. Frukosten var inte någon höjdare.

8/10 Bien

Tguru, Dubai - United Arab Emirates

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location, comfortable rooms
The room was quite spacious. Everything worked. Staff were friendly. Not complaints. A small gripe - the breakfast buffet could have been better - but it wasn't terrible either. My friend and I went to watch a cricket match at the Wankhede - and the location could not have been better. Also walking distance to both the Churchgate and Marine Lines stations. And a short taxi ride from many Mumbai attractions.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement