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Avis sur Haven Montauk

2.5 out of 5
Haven Montauk
533 Westlake Drive, Montauk, Montauk, NY

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 180 avis sur 295." "
Note des voyageurs de 8 (Bien), d’après 72 avis sur 295." "
Note des voyageurs de 6 (Satisfaisant), d’après 25 avis sur 295." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 295." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 295." "

9,2/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Monica

Les points forts : Propreté
No direct access to the beach. No stores around. No closets in the room. No coffee machine.
Séjour de 1 nuit en mai 2024
Réponse de Trisha le 23 mai 2024
Hello Monica thank you for sharing your feedback about your stay with us. We apologize for any inconvenience you experienced during your stay with us. We do offer complimentary tea and coffee every morning. We will take your comments into consideration as we continue to improve and upgrade our facilities and services. We appreciate your input and hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Alison, Nesconset

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super sweet place
Séjour de 2 nuits en mai 2024
Réponse de Sunset Montauk le 13 mai 2024
Thank you very much for this lovely feedback!!

8/10 Bien

Constance

Les points forts : Propreté et personnel et service
This is a decent place for the price. The sunset beach is within walkable distance, and the lighthouse is approx. 12 min. away by car.
Séjour de 1 nuit en avril 2024
Réponse de Sunset Montauk le 13 mai 2024
Thank you very much for this lovely feedback!!

8/10 Bien

Janette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I liked the location of this hotel. You could walk across the street a couple hundred ft and see an amazing Sunset. Close to nice restaurants. Nice staff as well.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Matt

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ocean views - convenient to Montauk and yet very quiet.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Alexander

Séjour de 8 nuits en septembre 2023

10/10 Excellent

Eugene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good location.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Jaana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Dan

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Taylor

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and cutely decorated with activities available to you like bikes, bonfires, and beach chairs.
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Richie

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en septembre 2023

8/10 Bien

Gale

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Kristen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Haven Staff le 9 sept. 2023
Thank you very much for your feedback! Best Regards,

10/10 Excellent

Dana

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful. The rooms were cute and clean. You are walking distance to shops and the beach.
Séjour de 2 nuits en août 2023
Réponse de Haven Staff le 9 sept. 2023
Dear Dana, Thank you very much for your feedback!Best Regards,

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Highly recommended
Séjour de 3 nuits en août 2023
Réponse de Haven Staff le 9 sept. 2023
Dear Michael, Thank you very much for your lovely feedback!Best Regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Haven Staff le 9 août 2023
Thank you very much for your feedback!Best Regards,

10/10 Excellent

Cherelyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were extremely kind and accomodating.
Séjour de 1 nuit en juillet 2023
Réponse de Haven Staff le 30 juil. 2023
Thank you very much for your lovely feedback!Best Regards,

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fab location. Beach in easy reach and it's just what we imagined. The staff were so very helpful
Séjour de 1 nuit en juillet 2023
Réponse de Haven Staff le 30 juil. 2023
Thank you very much for your lovely feedback! Best Regards,

8/10 Bien

Erica

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!!Best Regards,

8/10 Bien

Arne

Séjour de 1 nuit en juillet 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!!Best Regards,

8/10 Bien

Madeline

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location in Montauk was great. The staff also was great- Once you're checked in, they have a texting system so you can respond with questions or let them know if you need anything that way which I found very convenient. The pool area was nice, and it was nice that even though we got there before we could check in, we had access to that area. While it is in Montauk and we were there during a summer weekend, which is an expensive area and time to be there, it still felt like we were paying way too much for the room- the room was perfectly normal and clean but it's still a motel room. The beds were comfy.
Séjour de 2 nuits en juillet 2023
Réponse de Haven Montauk le 6 juil. 2023
Dear Madeline it was great having you and your friends staying at Haven.Thank you very much for your lovely and very productive feedback. Best Regards, Haven Staff

8/10 Bien

Jonathan, Denver

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location for the ferry to Block Island. Need water glasses in the rooms.
Séjour de 1 nuit en juin 2023
Réponse de Haven Staff le 6 juil. 2023
Dear Jonathan, Thank you very much for your feedback. Best Regards,

8/10 Bien

Jonathan, Denver

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice location. Clean.
Séjour de 1 nuit en juin 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!Best Regards,Haven Staff

2/10 Horrible

Clare

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Air conditioning was broken. We wanted to go to dinner, and had a conversation with front desk manager who said she wouldn’t go into our room while we were gone. I received a text from Colleen after she went into my room after inspecting the air conditioner. Then she denied ever saying anything. Violation of space/trust and lie on top of lie from staff.
Séjour de 1 nuit en juin 2023
Réponse de Haven Staff le 6 juil. 2023
Dear Guest, You asked us to fix your air conditioner which the switch was off on the wall and that is why it was not working and that is exactly what we did. We never lie or violated your space, you were very rude with Colleen when she was only trying to help you. Best Regards, and thank you very much for giving us the opportunity to make this clarification.

6/10 Satisfaisant

Kevin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Besides one front desk attendant that was beyond inviting and sweet, everything about this place was disappointing. We found a few ants in the room, and there was absolutely no service or wifi in our room. If it did work, it was for 2 minutes before it crashed again. The motel claims there is free wifi but both servers they gave us did not work well at all. When i called about this, a woman at the desk said “well it’s working for me so”. Also, the pool was not cleaned yet even tho we stayed after memorial day. We didn’t have access to all the amenities such as the grill or pool. There was no coffee machine or microwave in the room, so it was basically up to us to go out everyday and drive 30 minutes to the market to get food if we didn’t want to spend money on 3 meals a day. You have to drive everywhere to get anything, and the nearest Dunkin is 50 minutes away. CVS is 30 minutes away. The town is about 25 minutes away. The beach is not on site as well. The beach is a 10-15 minute drive, but the bay is across the street. There was nothing really to do here and honestly, not worth the amount we paid. I’m very disappointed. I did think one of the desk attendants was very friendly and caring, but the others were just straight up rude. I wish I got her name so I could tell her boss how nice she was.
Séjour de 4 nuits en juin 2023
Réponse de Haven Staff le 6 juil. 2023
Dear Guest, Her name is Colleen and we will make sure to let her know, thank you very much for your lovely comment about her, we apologize about all the inconveniences you encounter during your stay at Haven, bay beach is accross the street since we are located on the harbor side of Montauk however the beach is beautiful, the ocean side is only a 10 minute drive and we offer beach parking permits, the picnic are was not closed, we are very sorry about the confusion there. We did had an issue with the pool and it was closed, we apologize about that. The rooms only have a mini fridges however we do offer coffee and tea in the office all day and we have Tony's market right behind the hotel where you can get pretty much anything you need. Hope you will give another opportunity and come back to stay with us again. We are working on improving all the rooms and amenities so guests can have the experience they deserve. Best Regards,

10/10 Excellent

Sarah

Séjour de 1 nuit en juin 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!Best Regards,

2/10 Horrible

marlene

Séjour de 1 nuit en mai 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!Best Regards,

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!Best Regards,

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your feedback!Best Regards,

8/10 Bien

Sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Walking distance to the Harbor
The hotel was very pleasantly located near the harbor which was a nice surprise. the Room was clean and the fire pit / picnic area was also an added benefit. The rooms were no frills but very clean.
Séjour de 2 nuits en mai 2023
Réponse de Haven Staff le 22 juil. 2023
Thank you very much for your very productive feedback!Best Regards,

6/10 Satisfaisant

Robert l

Séjour de 2 nuits en mai 2023

6/10 Satisfaisant

Tanya

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice hotel. Not one I would recommend for families or elderly.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Tom

Séjour de 2 nuits en mai 2023

10/10 Excellent

Jillian

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place with wonderful, friendly and helpful team!
Séjour de 3 nuits en mai 2023

10/10 Excellent

Jillian

Les points forts : Propreté
Séjour de 1 nuit en mai 2023

8/10 Bien

Tim

Séjour de 1 nuit en mai 2023

10/10 Excellent

Jonathan B

Séjour de 1 nuit en mai 2023

10/10 Excellent

Francisco

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean room and excellent service
Séjour de 1 nuit en avril 2023

10/10 Excellent

Milan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

8/10 Bien

Taylor

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023

10/10 Excellent

Pamela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful boutique motel right on the LI Sound in Montauk. Near Gossmans dock and charter boats. Great restaurants and shops nearby. The sunset from our deck was stunning. We had a one bedroom suite with living room, fridge, AC and kitchenette. I highly recommend Haven!!!
Séjour de 2 nuits en octobre 2022

6/10 Satisfaisant

Wendell, Hempstead

Voyage en couple
Les points forts : Personnel et service
Uncomfortable bed and extremely small tv.
Séjour de 1 nuit en octobre 2022

10/10 Excellent

Eric

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Robert and Barbara

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They hardly make hotels like this anymore. It's a bare-bones kind of place, needing significant upgrading. THe staff was on the gruff side. The breakfast was apples and yoghurt. The overall feeling is Motel-6'ish. But on the up-side, it's location is great, out at a spit of land in Montauk Harbor (not Montauk Village, not Montauk Point). Lovely views.
Séjour de 2 nuits en octobre 2022

8/10 Bien

Anthony

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Rooms are in need of microwaves, and the only thing offered at breakfast was fruit, yogurt, and coffee
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything about the property and location. Close to food, beaches and lovely area.
Séjour de 1 nuit en septembre 2022

8/10 Bien

Ulrich, Hamburg

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Das war ok, aber im Preis-Leistungsverhältnis etwas dürftig. Eine relativ einfache Unterkunft mit Schwächen wenn das Wetter schlecht ist. Dann kann es, zumindest im Oktober, mal kalt und dunkel in den Räumen sein. Die eingestellten Bilder sind in jedem Fall sehr vorteilhaft erstellt worden. Und das Bild vom Bad fehlt nicht ohne Grund….
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Betzabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My name is Betzabeth Hernández, I’m in love with this location. Staff at front desk very kind. Caleen is the sweetest person ever, Friendly and very kind. Cleanness of the room. I really love this place, it was our first time at “Haven” But is not the last! I’ll see you soon! :)
Séjour de 1 nuit en septembre 2022

10/10 Excellent

barbara

Séjour de 1 nuit en septembre 2022

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will return, perfect and nice to hear the waves from the storm that was in effect when we visited.
Séjour de 1 nuit en octobre 2022