Avis
8,0
Très bien
8,2/10
Propreté
8,2/10
Personnel et service
8,0/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
25 déc. 2023
Séjour de 2 nuits en décembre 2023
Réponse de The Front Desk Team le 1 févr. 2024
Madeleine,Thank you for your recent stay with us, and your positive feedback! We hope to see you again soon.
8/10 Bien
Philippe
19 sept. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Philippe
Séjour de 2 nuits en septembre 2023
Réponse de Maria Vilchez - Hotel Manager le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!
10/10 Excellent
Catherine
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 1 nuit en septembre 2023
Réponse de Maria Vilchez - Hotel Manager le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!
4/10 Médiocre
ARNAUD
Voyage en famille
28 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
ARNAUD
Séjour de 7 nuits en août 2023
Réponse de General Manager le 29 août 2023
Thank you so much for your comments. We're sorry to hear about any service concerns during your visit, and your comments will be discussed internally, as we are always striving to improve. We hope you will consider giving us another chance soon. Sincerely,Maria VilchezEden RocHotel Manager
6/10 Satisfaisant
Julie Michele
Voyage en couple
14 févr. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Julie Michele
Séjour de 4 nuits en février 2023
Réponse de General Manager le 16 févr. 2023
Dear Julie,Thank you for choosing our property and for sharing your thoughts. We sincerely apologize for any lapse in service, and we're disappointed to hear about your experience. Our team will discuss your comments to ensure future visits will be exceptional. We greatly appreciate you taking a moment to provide your review, and we hope your overall time in the area was phenomenal. Please consider giving us a second chance to impress you.Sincerely,Maria VilchezEden RocHotel Manager
10/10 Excellent
caroline
Voyage en famille
16 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
caroline
Séjour de 1 nuit en août 2022
Réponse de General Manager le 18 août 2022
Dear Caroline,
We are elated to hear about the experience you had here at Eden Roc Miami Beach. Our restaurants strive to impress and it sounds like The Ocean Social achieved that goal. We will pass on your compliments to the appropriate staff, and we are honored to have earned your recommendation!
Sincerely,
Martin Smith,
General Manager
8/10 Bien
Romain
Voyage en famille
7 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romain
Séjour de 7 nuits en juillet 2022
Réponse de General Manager le 9 août 2022
Dear Romain,
We are thrilled that you had a great stay at Eden Roc Miami Beach, and we would be honored to have you again. Please come back soon for an even better time.
Sincerely,
Martin Smith,
General Manager
6/10 Satisfaisant
Stéphanie
Voyage en groupe
18 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stéphanie
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 19 nov. 2021
Dear Stéphanie,
Though we're delighted you loved our chic aesthetics, we do regret your check-in experience. At this time, we are working with limited housekeeping staff, so it is taking us a bit longer to clean and sanitize our guest rooms properly. Our apologies for any inconvenience caused in this respect. Hopefully, your room was to your satisfaction once you received it! Thanks for your feedback, and we look forward to offering you a more impressive stay in the future.
Sincerely,
Eugenia Dwyer
General Manager
10/10 Excellent
Sebastian, Hialeah
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastian
Séjour de 1 nuit en mai 2024
10/10 Excellent
Tasha
Voyage en couple
27 mai 2024
Tasha
Séjour de 3 nuits en mai 2024
Réponse de Nora le 27 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
10/10 Excellent
Harold jerome
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harold jerome
Séjour de 3 nuits en mai 2024
Réponse de Nora le 27 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
10/10 Excellent
Palah
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Palah
Séjour de 4 nuits en mai 2024
Réponse de Nora le 27 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
8/10 Bien
Daniel
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en mai 2024
Réponse de Nora le 27 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. Apologies for the inconvenience with the bill charges. We look forward to welcoming you back for another amazing visit. Sincerely
10/10 Excellent
amelia
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amelia
Séjour de 4 nuits en mai 2024
Réponse de Nora le 26 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
6/10 Satisfaisant
Carole
26 mai 2024
Carole
Séjour de 4 nuits en mai 2024
10/10 Excellent
Ben
Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ben
Séjour de 2 nuits en mai 2024
Réponse de Nora le 26 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
6/10 Satisfaisant
Mike
Voyage en groupe
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 4 nuits en mai 2024
Réponse de Nora le 26 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the smell of the hallways. We hope you will give us another opportunity. Sincerely
10/10 Excellent
Ailyn
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ailyn
Séjour de 1 nuit en mai 2024
Réponse de Nora le 25 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
10/10 Excellent
Luiggber
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Luiggber
Séjour de 2 nuits en mai 2024
Réponse de Roberto Thomae le 25 mai 2024
Dear Luiggber, Thank you for your feedback, we are happy to learn that you enjoyed your stay with us. We look forward to welcoming you back. Kind regards,
10/10 Excellent
Trey, Vancouver
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trey
Séjour de 4 nuits en mai 2024
Réponse de Roberto Thomae le 25 mai 2024
Dear Trey, We are very happy to learn that you enjoyed your stay and the spa, we will take your feedback into consideration and pass it along to the appropriate areas. We look forward to welcoming you back.
10/10 Excellent
Rodolfo
Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rodolfo
Séjour de 1 nuit en mai 2024
Réponse de Roberto Thomae le 25 mai 2024
Dear Rodolfo, Thank you for taking the time to give us your feedback, we are delighted to know you enjoyed the lofts. We look forward to welcoming you back
10/10 Excellent
Rebecca
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rebecca
Séjour de 5 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
4/10 Médiocre
Victor
Voyage en groupe
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Victor
Séjour de 2 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. We hope to see you soon and will give us another opportunity to show you how amazing our hotel truly is. Apologies for any inconvenience. Sincerely
10/10 Excellent
Roxana Elena
Voyage en famille, Voyage en groupe, Voyage en couple
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roxana Elena
Séjour de 4 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
10/10 Excellent
Delvin
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Delvin
Séjour de 2 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,
10/10 Excellent
Julianna
24 mai 2024
Les points forts : Propreté
Julianna
Séjour de 1 nuit en mai 2024
Réponse de Roberto Thomae le 25 mai 2024
Dear Julianna, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back.
10/10 Excellent
om
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
om
Séjour de 3 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,
10/10 Excellent
Bryan
23 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Bryan
Séjour de 2 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
4/10 Médiocre
Juliana
23 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Juliana
Séjour de 3 nuits en mai 2024
Réponse de Nora le 24 mai 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,
8/10 Bien
Edwin
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edwin
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.
10/10 Excellent
Jagandeep
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jagandeep
Séjour de 4 nuits en mai 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.
8/10 Bien
Oscar
20 mai 2024
Les points forts : Propreté et personnel et service
Oscar
Séjour de 4 nuits en mars 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.
10/10 Excellent
nicole
Voyage en couple
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
nicole
Séjour de 3 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,
8/10 Bien
Jackie
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jackie
Séjour de 4 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely
10/10 Excellent
Sylvia
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sylvia
Séjour de 1 nuit en mars 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.
6/10 Satisfaisant
ROSSELLA MARIA
Voyage en groupe
20 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
ROSSELLA MARIA
Séjour de 3 nuits en mai 2024
Réponse de Nora le 20 mai 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,
10/10 Excellent
Chanay, Pembroke Pines
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chanay
Séjour de 3 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,
8/10 Bien
Claudia
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,
8/10 Bien
Teshia
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Teshia
Séjour de 2 nuits en mai 2024
Réponse de Nora le 20 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,
10/10 Excellent
Niraj
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Niraj
Séjour de 3 nuits en mai 2024
Réponse de Nora le 19 mai 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,
10/10 Excellent
Betsy
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Betsy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager
10/10 Excellent
Azia
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Azia
Séjour de 1 nuit en mai 2024
Réponse de Nora le 19 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,
10/10 Excellent
Ellana
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ellana
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager
10/10 Excellent
VICTOR MANUEL ESTRADA
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
VICTOR MANUEL ESTRADA
Séjour de 4 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,
10/10 Excellent
Sabrina
Voyage en famille avec de jeunes enfants, Voyage d’affaires
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sabrina
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager
10/10 Excellent
Zachary
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zachary
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager
8/10 Bien
Natalie
Voyage en famille avec de jeunes enfants
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager
8/10 Bien
Nival
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nival
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.
10/10 Excellent
Shanika
Voyage en groupe
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shanika
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 14 mai 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!
10/10 Excellent
Alfred, Glassboro
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alfred
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.