Plage, chaises longues, parasols, serviettes de plage
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Avis sur Cadillac Hotel & Beach Club, Autograph Collection

4 out of 5
Cadillac Hotel & Beach Club, Autograph Collection
3925 Collins Ave, Miami Beach, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 515 avis sur 1006." "
Note des voyageurs de 8 (Bien), d’après 224 avis sur 1006." "
Note des voyageurs de 6 (Satisfaisant), d’après 121 avis sur 1006." "
Note des voyageurs de 4 (Médiocre), d’après 77 avis sur 1006." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1006." "

8,6/10

Propreté

8,4/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Rémi Marcel Roland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotel Leadership Team le 24 mai 2024
Dear Rémi Marcel Roland,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

8/10 Bien

Marie-Christine

Séjour de 4 nuits en octobre 2023

8/10 Bien

jacinthe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique hôtel art déco - cours arrière agréable avec resto bar extérieur - piscines et massage en cabane - Bord promenade et mer - resto italien goûteux et bon choix de vin italien
Séjour de 1 nuit en février 2023

8/10 Bien

Nathalie

Voyage en famille
Les points forts : Propreté et personnel et service
Belle plage a proximité, chambre au gout du jour. La nourriture au resto est tres bonne mais aucune ambiance au Donna Mare.
Séjour de 5 nuits en août 2022
Réponse de Jesus Ramos le 19 sept. 2022
Dear Nathalie,Thank you for your kind review. I will have a 1 on 1 with the General Manager in Donna Mare and we will discuss it accordingly.Warm regards

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel accueillant, hôtel propre et conviviale, service A1
Séjour de 4 nuits en février 2020
Réponse de FelixB le 20 févr. 2020
Thank you, merci beaucoup for your perfect rating. I am thrilled to learn you really enjoyed your stay with us. Please visit us again soon. The Management

8/10 Bien

Philippe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel. Service impeccable.
Bel hôtel. A l'écart du bruit. Sur la plage. 2 belles piscines. Très bon service. A 20-25 mn à pied d'Ocean Drive par la plage.
Séjour de 4 nuits en décembre 2019
Réponse de FelixB le 5 janv. 2020
Cher Philippe, merci beaucoup for your stay. I am glad you had great stay with us overall. Happy New Year! Felix Brandt/ Hotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2019
Réponse de FelixB le 27 oct. 2019
Thank you for the almost perfect rating. It is much appreciated. Please visit us again soon. Sunny greetings from the Cadillac Hotel & Beach Club Felix Brandt / Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bel hotel art déco avec accès à la plage
Très bel hôtel de style art déco en bord de plage à midbeach. Belle chambre et salle de bain. Literie confortable. Bonne insonorisation... bruit par intermittence au redémarrage de la climatisation mais cela semble général à Miami... Belle piscine. Excellent petit déjeuner dont buffet à l'américaine. Un excellent pain à la française. . Pas de parking à l'hôtel mais un systeme de valet parking. Sinon à moins de 10 mn à pied de l'hôtel un parking couvert pour 8 dollards les 24h...Tout était parfait. .. Petit conseil: les chambres vue sur l'océan avec balcon permettent d'admirer le lever de soleil sur la mer...
Séjour de 1 nuit en octobre 2019
Réponse de FelixB le 27 oct. 2019
Merci beaucoup, je suis tres content de lire de votre satisfaction. Sunny greetings from the Cadillac Hotel & Beach Club Felix Brandt / Hotel Manager

10/10 Excellent

Jean michel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Je recommande
Séjour de 4 nuits en août 2019
Réponse de FelixB le 7 oct. 2019
Dear Jean Michel, thank you very much for recommending us. Your feedback is very much appreciated. Please come back soon / A bientot Best, Felix Brandt / Hotel Manager

10/10 Excellent

Yves

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2019
Réponse de FelixB le 2 sept. 2019
Thanks for the great rating!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2019
Réponse de FelixB le 2 sept. 2019
Thank you very much for the great rating!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien en bord de mer a accessible directement depuis l'hôtel
Séjour de 6 nuits en juillet 2019
Réponse de FelixB le 2 sept. 2019
Thanks for the great review. I am super happy you enjoyed our prime beach front location!

10/10 Excellent

Tanguy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de FelixB le 2 sept. 2019
Thanks for the great review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Propre et agréable. Seul note moins bonne et l’hôtel n’est pas responsable, la mer est sale avec beaucoup d’algue, mais quelle belle endroit, j’ai adorée mon court séjour
Séjour de 1 nuit en mai 2019

8/10 Bien

Patrick

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
tres bon hotel
Hôtel parfait, staff très agréable et situation idéale. Attention, j'ai eu deux chambres simples au lieu de deux chambre supérieures. Navrant et décevant car payer pour être en business classe et voyager en éco, c'est pas la même chose.L'hôtel a offert les petit déjeuner en remplacement... C'est la seule fausse note de cet hôtel magnifique.
Séjour de 4 nuits en février 2019

10/10 Excellent

Fadi, La Verne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Outstanding property grounds, rooms, and amenities are comparable to big five-star hotels. Attention to detail, including cleanness, in-room amenities, poolside sunscreen, and iced water carts. Nice ocean-view bungalow bar with mist fans. Good beach service, including food, drinks, and free lounge chairs with thick mattresses. I think the resort fee should include an umbrella. It does not make sense to pay a $30 resort fee and rent an umbrella for another $30 daily.
Séjour de 4 nuits en mai 2024
Réponse de Oscar Morales/Resort Manager le 25 mai 2024
Fadi,We are delighted that you chose the Cadillac Hotel & Beach Club for your most recent Miami Beach stay. Thank you for taking the time to let us know about your stay. I have also forwarded your suggestions to our Pool and Recreation partners.We hope to be able to host you in the near future.

2/10 Horrible

ashley

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Oscar Morales/Resort Manager le 24 mai 2024
Ashley,I apologize if your stay was not enjoyable. We strive to provide a memorable experience. I noticed you did not leave any comments. If you wish to provide feedback you may call me at 305-538-3373.Sincerely,

10/10 Excellent

Mary Jane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property. Staff remembered us from last time. Donna Mare has world class food and service. Beach Bungalow bar is the best Tiki bar and is right on the beach. Great music and bar staff. We had so much fun!!
Séjour de 2 nuits en mai 2024
Réponse de Oscar Morales/Resort Manager le 23 mai 2024
Mary Jane,Thank you for choosing the Cadillac Hotel & Beach Club for your recent stay. We are delighted that you had a wonderful time. Thank you for taking the time to provide such wonderful feedback.

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Leadership Team le 21 mai 2024
Great day Colin,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

CEIDI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hotel Leadership Team le 19 mai 2024
Dear Ceidi,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were very accommodating and kind. Truly appreciated the staff. The hotel was beautiful as well.
Séjour de 1 nuit en mai 2024
Réponse de Oscar Morales le 15 mai 2024
Jordan,Thank you for choosing the Cadillac Hotel for your recent visit to Miami Beach. We are delighted that you had a wonderful time. We hope to see you return on your next visit to Miami Beach.Sincerely,

6/10 Satisfaisant

Andrew, Cranston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food is way too expensive. Feels like you've been ripped off. I'll never book this hotel again for that reason.
Séjour de 1 nuit en mars 2024
Réponse de Resort Manager/Oscar Morales le 16 mai 2024
Andrew,I apologize that you were not satisfied with the food and beverage pricing. I have alerted our Food and Beverage partners of your concerns.

10/10 Excellent

Hiroki

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had good times in this hotel !
Séjour de 2 nuits en mai 2024
Réponse de Hotel Leadership Team le 13 mai 2024
Great day Hiroki,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.

6/10 Satisfaisant

sandra

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The hotel is beautiful and the location is great. We paid for an upgrade to a suite with a great view. The food in the restaurants is incredible. However, given how much we paid there were a few things that were disappointing. First our room key lock wasn't working and we had to go ask for help to the lobby 5 times, they kept saying it was the key but clearly it wasn't, finally a tech came to check and changed the battery on the door. The housekeeping was also disappointing, they kept forgetting to leave us the complementary water bottles, they never took the trash, and they only left us slippers and robes the last day of our stay (we were there 4 days) given than we paid for a suite I expected more. Lastly we did see 3 small roaches in the room which was not pleasant.
Séjour de 4 nuits en mai 2024
Réponse de Hotel Leadership Team le 14 mai 2024
Dear Sandra,We would like to offer our sincerest apologies for mishaps in service you encountered during your stay at the Cadillac Hotel. I appreciate you making us aware of your negative experience and would like to thank you for your feedback. We strive to provide an excellent guest experience and your feedback helps us to improve the quality of our operations.

8/10 Bien

Talia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall a wonderful stay! The amenities were perfect. Our room was rather small, so be prepared if you have another guest with you to either get two beds or book a large space. We didn’t have many options for storing our items for a longer stay. Staff is friendly and you will always get prompt service. One thing I didn’t realize with room service is that they enter the room. Last time, they left it outside the door so it was a good thing we were not dressing. The only true downside is our sheets didn’t look super clean, which might be a side effect of busy times of the year. There were some old stains when we arrived, but we changed the sheets and had no other issues all trip long. Same with the towels in the room and at the beach. Overall - would book again but we are definitely curious about the value of other stays in this price range. Thank you for the nice stay!
Séjour de 4 nuits en mai 2024
Réponse de Hotel Leadership Team le 13 mai 2024
Great day Talia,Thank you for staying with us at the Cadillac Hotel.We appreciate your feedback.

4/10 Médiocre

Keiko

Voyage en famille
Les points forts : Propreté
ビーチに近いが　マイアミビーチ中心部からは遠く アール地区や、ホテル外の食事場所にいくには不便 大人向けもプールは不潔で　清掃されて無く 水中眼鏡をしても　視界不良でとても使用するきがなかった。
Séjour de 3 nuits en mai 2024
Réponse de Oscar Morales le 9 mai 2024
keiko,We apologize if your recent stay at the Cadillac was less then stellar. We strive to provide the utmost in service and rest-assured that your concerns will be addressed with the respective teams. Please let me know if you wish to set up a time to discuss.Sincerely,Oscar Morales

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The pool and location to the beach was great!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Leadership Team le 7 mai 2024
Great day Stephanie, Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us

10/10 Excellent

Stephanie

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location and property.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Leadership Team le 5 mai 2024
Great day Stephanie,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us

10/10 Excellent

Marcus, Ashburn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel lobby and staff were great.
Séjour de 5 nuits en avril 2024
Réponse de Hotel Leadership Team le 5 mai 2024
Great day Marcus,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

2/10 Horrible

Nicholas

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for our trip to Miami, and it was extremely disappointing. We requested an early check in, but didn't get into our room until after the original check in time. The food in the restaurants were mediocre at best and very overpriced for the quality of food. When we finally got checked in to our room, it was not clean, sliding door to the patio barely opened and appeared to have mold growing along the edges. The worst of it all was the fact that we saw giant cockroaches in our room. Absolutely disgusting! We called the front desk to complain, and they apologized and said they were sending a manager from housekeeping right away. A housekeeper showed up with a broom and can of Raid. He cleaned it up without saying anything to us. We decided to check out early instead of staying for another meal. We again complained to the front desk, and he said he is sending a note to the hotel manager, and they would contact us right away to resolve the issue. We have yet to hear from them two weeks later. We since have sent an email to Marriott corporate to let them know our experience, and again, they said we would have a response within 5 days and nothing. Do not waste your time and money on this joke of a hotel!!
Séjour de 1 nuit en avril 2024
Réponse de Kelvin H. le 30 avr. 2024
Dear Nicholas, Thank you for your review, and for staying with us at The Cadillac Hotel. I am truly sorry that your experience was not to your expectations. The service you describe is certainly not typical of our resort. That said, feedback like yours is helpful to improve the guest experience. Please feel free to reach out to me directly if you would like to discuss your stay further. Thank you again, and I hope we'll have the opportunity to welcome you back.

10/10 Excellent

Yunbiao

Séjour de 2 nuits en avril 2024
Réponse de Hotel Leadership Team le 19 mai 2024
Dear Yunbiao,Thank you for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

4/10 Médiocre

Congxin

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Kelvin H. le 30 avr. 2024
Dear Congxin, Thank you for taking your time to leave your review, and we are sorry that your stay was not to your expectations. Providing exceptional service and ensuring our guests have a memorable experience is our top priority. Our apologies for falling short on that experience during your stay. Please feel free to contact me if you wish to further discuss your stay.In the mean time, we hope to have the opportunity to welcome you back to our hotel

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Hotel Leadership Team le 30 avr. 2024
Great day Maria,Thank you so much for your kind feedback.We look forward to hosting you at our resort again.

6/10 Satisfaisant

Amy

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Kelvin H. le 29 avr. 2024
Dear Amy, Thank you for taking your time to share your feedback with us, and our apologies for for not meeting your expectations. This is certainly not indicative of the service experience we strive to provide on a daily basis. I would welcome the opportunity to speak further regarding your stay. Please feel free to contact me at the hotel, at your convenience. In the meantime, thank you again for sharing your feedback, which is always appreciated.

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was
Séjour de 3 nuits en avril 2024
Réponse de Kelvin H. le 29 avr. 2024
Dear Andrea, Thank you for staying with us at The Cadillac Hotel and for sharing your experience. We so appreciate your feedback. I'm happy to see that you enjoyed our beautiful hotel.We look forward to hosting you again soon for another revitalizing visit.

10/10 Excellent

Abduvadud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
👌
Séjour de 3 nuits en mars 2024
Réponse de Hotel Leadership Team le 26 avr. 2024
Great day Abduvadud,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Kamylah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is amazing! Smells nice, clean, attentive staff, on a private beach, two different pools, 24 hours valet parking...I don't have one complaint.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Leadership Team le 26 avr. 2024
Great day Kamylah,Thank you so much for your kind feedback. It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Angelica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Where do I even begin? The Cadillac hotel was absolutely amazing. I celebrated my 30th three birthday weekend and I had the best time service factory. Everything was just amazing. I am so grateful and I had so much fun. Literally everything is right on the resort the beach, the pool, the restaurants, the people, great time and good food.
Séjour de 3 nuits en avril 2024
Réponse de Oscar Morales/Resort Manager le 23 avr. 2024
Angelica,We are delighted that you had such a wonderful experience. Thank you for celebrating your birthday with us. We hope you stay with us should your future travels bring you back to Miami Beach.

8/10 Bien

Olena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Leadership Team le 26 avr. 2024
Great day Olena,Thank you for your feedback.We look forward to hosting you at our resort again.

10/10 Excellent

danielle

Séjour de 2 nuits en avril 2024
Réponse de Hotel Leadership Team le 13 mai 2024
Great day Danielle,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.

6/10 Satisfaisant

Roy, Pointe-Claire

Les points forts : Propreté, personnel et service, équipements
Location is very good , rooms are a bit small and old
Séjour de 3 nuits en avril 2024
Réponse de Hotel Leadership Team le 22 avr. 2024
Dear Roy,Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back at our resort.

10/10 Excellent

Bernard

Séjour de 5 nuits en avril 2024
Réponse de Hotel Leadership Team le 10 mai 2024
Dear Bernard,Thank you so much for your kind feedback.It was a pleasure hosting you at our resort.We look forward to your next stay with us.

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Oscar Morales/Resort Manager le 19 avr. 2024
Thank you for taking the time to fill out the survey. We are delighted that you had a great time at The Cadillac while visiting Miami Beach. We hope that you return soon.

10/10 Excellent

Kristyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed here for a quick getaway for my husband’s birthday. The balcony room with the ocean view was definitely worth it. The property is very clean and the staff go above and beyond. There’s an adult only pool, and direct access to the beach which comes with complimentary beach chairs, towels, and umbrella. The hotel bar and restaurants are also very nice, with many walkable restaurants if you want different options. We will definitely be back!
Séjour de 2 nuits en avril 2024
Réponse de Jesus Ramos le 18 avr. 2024
Dear Kristyn,We are delighted to know you had a wonderful stay.We hope to welcome you back soon!

6/10 Satisfaisant

Nicole, Brooklyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Séjour de 7 nuits en avril 2024
Réponse de Hotel Leadership Team le 16 avr. 2024
Dear Nicole,Thank you for taking the time to share your feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Excellent

Gladys

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Jesus Ramos le 18 avr. 2024
Dear Gladys,Thank you for choosing us!Warm regards

10/10 Excellent

Jamie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful time. The staff was wonderful and we would definitely stay again.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Leadership Team le 15 avr. 2024
Dear Jamie,Thank you so much for your kind feedback.We look forward to hosting you at our resort again.

4/10 Médiocre

Maureen

Voyage en famille
Room wasn’t ready until 4:30. Hotel is a little run down and could use an update.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Leadership Team le 15 avr. 2024
Dear Maureen,Thank you for taking a few moments to provide your feedback on your recent stay. We apologize for the delay on your room readiness. We always welcome our guest feedback and take your concerns seriously. We use it as a tool to prioritize training with our teams.

10/10 Excellent

Kimberly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was awesome from check in to check out. Miguel was amazing with our luggage
Séjour de 1 nuit en avril 2024
Réponse de Hotel Leadership Team le 15 avr. 2024
Great day Kimberly,Thank you so much for your kind feedback. We will share it with Miguel.We look forward to your next stay with us.

8/10 Bien

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I did not like such a late checkin time at 4:00 and the coffee bar was not well stocked did not have the ability to give me plain hot water for my tea.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Leadership le 15 avr. 2024
Dear Jill,Thank you for taking the time to let us know about your experience.We always welcome our guest feedback and take your concerns seriously. We use this as a tool to prioritize training with our teams.