Thanks for your review. You did book a cosy single room, which is of course our smallest rooms at a budget price. Our team at Riad Explore is a young team, as we believe in giving opportunity to new talent, they will only get better and more confident with time and experience. It is nice to see that you are a frequent visitor to the medina.

It is unfortunate that you have been allowed to make a review as you did not actually stay at Riad Africa. You booked late at night at 10.34 PM, arrived at the riad, then left immediately withour staying as the style of hotel and our room policies were not to your liking.

Thanks for your review. We note that you booked into another riad close to Riad Africa in two rooms instead of one room. We apologise for the overbooking which was beyond our control.

Merci pour votre avis. Nous étudions actuellement différentes options permettant de minimiser les perturbations des clients, ceux-ci frappant à la porte d'entrée. Cette irritation sera résolue le plus rapidement possible.

Thanks for the great review!

Thank you for taking the time to review your stay with us. We do apologise that you thought the room was too small, you did book one of the cosy rooms which are sold as small bedrooms. We have taken your comments on board to try and improve upon.

Thanks for your review, but it is somewhat misleading and OTT as Riad Africa was not overbooked. We upgraded your booking to a higher standard of room at our second riad, Riad Explore, due to urgent maintenance work to our water supply in your allocated room, and disruption caused by the demolition of a neighbouring riad. Riad Africa's new riad, 'Explore', is located just 3 minutes walk from Riad Africa. You were even closer to the medina's main attraction, Djemaa el Fna, in a safe and peaceful neighbourhood. Riad Explore is more luxurious, more expensive, and brand new. All facilities at Riad Africa were available as usual during your stay at Explore, including the Arabia Spa, Bistro Africa roof-top dining and Cooking School. Our card machine was working but your card did not work, so our staff asked for cash. Our policy, like most hotels, is to take room payment at check-in.

Thank you for taking the time to review your stay with us. We have taken your comments on board and apologise the stay didn't live up to your standards. Our hotel is a traditional riad, typically they don’t have big rooms as space is limited in the Medina, if this is particularly important to you I would recommend looking for modern hotels outside the Medina with more space.

Thank you Mary for taking the time to review your stay, we are pleased to hear that you enjoyed your stay with us. We do apologise that you felt there were a few shortfalls, we are a traditional Moroccan Riad so we do not serve alcohol onsite. All of the day trips we offer are bookable as private trips, we do not offer group trips. We hope that we can welcome you back for another stay in the future.

Thank you for your review, we once again apologise for the move, but we are pleased that you enjoyed your stay.

Thank you Julie for the great rating, we are pleased to hear that you enjoyed your stay and hope that we can welcome you back in the future.

Thank you Mohamed for the review, we have taken your comments on board to improve upon. We are aware that in the winter it gets cold at night so we do have heaters provided in all bedrooms along with extra blankets.

Thank you Preeyah for the good review.

Thank you for taking the time out to review your stay. We are very pleased to hear you enjoyed your time with us and hope we can welcome you back in the future.

Thank you for the great review Kimberly! We are pleased to hear that you loved your stay with us and hope that we can welcome you back in the future.

Thank you for the great review! We are pleased to hear that you loved your stay with us and hope we can welcome you back in the future.

Thank you for your feedback

Thank you for your comments, I am glad our staff were able to help you get your bag back to you safely.

Thank you for your feedback

If you could give as some feedback on what aspects of your stay you did not enjoy that would be most useful. Thanks.

Thank you for the great rating!

Thank you for taking the time out to review your stay. We are very pleased to hear you enjoyed your time with us and hope we can welcome you back in the future.

Thank you for the great rating!

Thank you for the great review Fabrice!

Thank you for your great review of our property. We are very pleased that you enjoyed your stay with us, we strive to provide an excellent experience for all guests. We hope to welcome you back one day.

Thank you for reviewing your stay with us. We are happy to hear that our team were helpful and made your stay such a good experience, the good feedback will be passed on. We hope to see you again in the future.

Thank you for taking the time to review your stay, we apologise that it didn't live up to your expectations.

Thank you for the great review Shafia!

Thank you for the good review Carlos

Thank you for the good review!

Thanks Yazeed, hope to see you again soon.

Thanks for your feedback. The medina streest are cobbled so it is difficult to roll your suitcase! There is always an option to have your case carried in a hand-pulled cart for 30 dirhams. The rooms at Riad Africa are always aired before guest arrival so I am not sure why you felt they were not. I understand from Faical that we upgraded your room for free as you were never happy with each room for some reason. To be honest I do not think a riad was a good choice for you personally. I note that you moved to a standard resort style hotel after your stay - hopefully more appropriate for your needs.

Thanks for choosing to stay with us when there are so many empty hotels and riads in Marrakech at the moment. We look forward to hosting you again soon.

Thanks so much for your feedback which will help us improve our guest experience. I am pleased that Redouan delivered such good service to you. On the first night of your stay I understand that you were allocated our last available room, an economy room, as we were fully booked. You were then upgraded to a superior room (Okavango) rather than a standard room for the last nights of your stay. We hope to see you back one day and offer you a free upgrade to a Junior Suite on your next visit.

Thanks for your review Adam.

We are sorry that you were disturbed by smokers. We have a strict no smoking policy within our riad - smoking is only allowed on the roof terrace and in the streets outside the riad - so I am unsure as to why smoking took place. Usually it is due to inconsiderate behaviour from guests that smoke that ignore our no-smoking signs and warnings from staff.

Thanks for staying with us. As an historic old medina house we are constrained by existing room sizes so many of our rooms vary in size from cosy singles (10 sq metres) - our cheapest rooms, up to junior suites (36 sq metres). We allocate rooms based on category of room booked and price paid, so with your room I believe it was a cosy room - small, but as you mentioned everything you need is supplied. We hope to see you again one day - do let us know and we will ensure that as a repeat guest we will give you a free room upgrade.

Thanks for your score but we did not receive any actual feedback to inform us what went wrong and why your score was so low. Also, our manager, Redouan, has no information to help us identify what aspect of your stay was not to your liking.

Thanks for your score but we did not receive any feedback to understand if there are any aspects of our operations we need to focus on.

Thanks for your comments and for staying with us.

Thanks for your comments and for staying with us. We are glad you enjoyed our cosy sitting areas.

Thanks for your review. We hope to see you back soon.

Thanks for your review.

Thanks for staying with us. Sorry to hear you found your room a little cold at night. We do have extra radiators in store if necessary.

Thanks for your review Mark. We'd love to see you back one day soon.