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Avis sur Rosa Malacca

4 out of 5
Rosa Malacca
212, Jalan Parameswara, Malacca City, Melaka

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 169 avis sur 272." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 272." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 272." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 272." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 272." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

mohamed

Séjour de 1 nuit en février 2023

10/10 Excellent

Zora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolument génial
Nous sommes rsuper ravis de notre séjour de trois nuits . L hôtel est très très joli, et innovant. La chambre magnifique , spacieuse, calme et propre . Le lit Kong size est très confortable, les oreillers , un coccon . Les chambres correspondent totalement aux clichés de présentation. La salle de sport très très bien . Le personnel sympathique et très serviable , nous avons été très bien accueillis. Ils nous ont appelle un GRAB (version uber du coin ) , on en eu pour 15 RM jusqu’à la station de bus , bus central . Nous avions hésité à prendre cet hôtel en raison des commentaires sur l éloignement ... Or il n y a que 10-13 minutes de marche jusqu’au centre ville , et nous avons justement particulièrement apprécié cette petite balade . Nous n avons aucunement regretté d avoir booke cet hôtel , au contraire ! Surtout quand nous avons vu et entendu tout le bruit aux abords du centre historique : voitures , touristiques, cyclos pour balade de touristiques avec musique à fond ... Si nous repassons dans le coin , nous reviendrons dans cet établissement magnifique .
Chambre
Ascenseur
Chambre
Chambre
Séjour de 3 nuits en novembre 2019
Réponse de Sales & Marketing le 15 nov. 2019
Dear Zora Thank you for your kind rating and review about your stay with us. We are extremely pleased to read that you had an enjoyable holiday here. We look forward to have you with us again when you next visit Melaka. Warm regards Maria Hagen

10/10 Excellent

Willy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel bien décoré et staff sympa
Très bon séjour, hôtel design, chambre propre, bien décorée et bien équipée. Staff sympathique. A quelques minutes de voiture des principales attractions comme Jonker Street, St Paul's Church, etc...
Séjour de 2 nuits en juillet 2019
Réponse de Sales&Marketing Department le 20 juil. 2019
Dear Willy Thank you for your kind rating and review on ROSA MALACCA. We are very pleased that you had an enjoyable stay with us during your visit to Melaka. It was our pleasure to serve and extend the best hospitality services to our valued guests. We look forward to your continuous support and to welcoming you back to stay with us again. Warm regards, Maria Hagen

10/10 Excellent

Joaquim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2017

10/10 Excellent

Suresh

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024
Réponse de ROSA TEAM le 13 avr. 2024
What a delightful review to receive! We're thrilled to know that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.

8/10 Bien

Su Ping

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our 2nd time staying here. However, the experience this time is kinda disappointing. The room is really hot and stuffy when we enter. The aircon wasn't really working as well, it is not cooling the room at all. The toilet was also very cramp compared to the previous stay. The remote for the TV or the TV was not functioning properly as well. We managed to speak to one of the house keeping crew who was cleaning the other room to get some new batteries for the TV remote. However, it doesn't seem to be the case and he did not tell us anything and when we ask him about the aircon, he again pressed something then left.Maybe it would be nice if he could communicate to us what is happening instead of just walking off. Luckily, the aircon starts to get cool but the TV is still acting weird. There is no Netflix on available as well. If possible please avoid room 404 or probably the rooms of the same stack. Will probably consider staying in another hotel the next time i visit Malacca.
Séjour de 2 nuits en mars 2024
Réponse de ROSA TEAM le 7 avr. 2024
We sincerely apologize for the disappointing experience during your recent stay. Your feedback is taken seriously, and we're committed to addressing each concern to improve our services. We regret the discomfort caused by room temperature and air conditioning issues, with our team actively investigating to prevent future occurrences. Apologies are extended for the malfunctioning TV remote and lack of communication from housekeeping, and we're implementing further training to improve service delivery. Regarding Netflix availability, we apologize for any confusion and will review amenities to enhance entertainment options. Your understanding and patience are appreciated, and we regret falling short of your expectations. Your feedback is invaluable, and we hope for the chance to provide you with the exceptional stay you deserve in the future.

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing new fresh hotel . Room was very comfortable , beds nice and bathroom modern and clean . Breakfast was ok , staff friendly . Only let down was the location .
Séjour de 1 nuit en mars 2024
Réponse de ROSA TEAM le 16 mars 2024
Thank you for your review! We're thrilled to hear that you found our hotel amazing, with fresh and comfortable rooms, nice beds, and modern, clean bathrooms. We're glad you enjoyed your stay and that our staff made you feel welcome. We appreciate your feedback about the breakfast and will certainly take it into consideration for improvement. Regarding the location, we apologize if it didn't meet your expectations. We understand the importance of a convenient location and will strive to provide clearer information for future guests. Despite this, we're pleased to hear that you had an overall positive experience, and we hope to have the opportunity to welcome you back for another stay in the future!

10/10 Excellent

Fausto, Hollywood

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great place to stay. Just a bit of a walk from the river and other landmarks which wouldn’t be so bad if it wasn’t so hot and humid. Go during their “cooler” season. Spacious rooms and cool decor. Nice staff.
Séjour de 1 nuit en février 2024
Réponse de ROSA TEAM le 11 févr. 2024
Thank you for sharing your positive experience! We're delighted that you appreciated our hotel's decor and found the room spacious. We strive to ensure your stay is enjoyable, and we look forward to welcoming you back! Best regards: ROSA TEAM

10/10 Excellent

Ameer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Boutique style hotel with cool atmosphere.
I had the family room, it was as described. We were four adults and two little kids, the room was perfect.
Séjour de 1 nuit en janvier 2024
Réponse de ROSA TEAM le 27 janv. 2024
Thank you for sharing your experience! We're delighted to hear that our family room met your expectations and accommodated your group comfortably. We appreciate your feedback and hope to welcome you back for another enjoyable stay!

10/10 Excellent

HONGBING

comfortable stay
Séjour de 1 nuit en décembre 2023
Réponse de ROSA TEAM le 22 déc. 2023
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.

10/10 Excellent

Yeow Lee

Séjour de 1 nuit en novembre 2023
Réponse de ROSA TEAM le 22 déc. 2023
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pretty Boutique Hotel
Wonderful hotel with friendly staff and round the clock security. Decor was strict to the theme and owner is very proud of the Rosa name as many of the items in the room bore it's name. Hot shower was ever ready and perhaps a little too much cos even the tap had hot water! Wasn't walking distance to Jonker and breakfast wasn't fantastic. Grab to most attractions were within RM12. Allocated room was just above the conference room and there was a conference that started at 9am on a Saturday! Sound-proofing should be improved as we were woken up by cheers, clapping and noises from the conference room. Feedback to the staff was well-received as noise level was lower on Sunday but we were still woken up at 9am. There was no initiative to offer a room change despite our feedback. Parking was plentiful but sheltered parking lots were limited.
Hotel Building
Street level lounge. Access card only after late. Always had a doorman around
Lift lobby
Rooms Exterior
Séjour de 2 nuits en novembre 2023
Réponse de ROSA TEAM le 25 nov. 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Our sincere apology for the disturbance from a group event and that you weren't offered another room during your stay. We regret our mistake. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

6/10 Satisfaisant

Suresh

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you ask me if I would stay here again? Yes I would. 1. Since the lobby is on the 1st floor, the guest receiving area /lounge should have a more proactive or trained staff. A security guard may not cut it. 2. Room service should be made available. At the time I was there, food can be ordered on the phone but guest has to collect the food from cafe. 3. The breakfast buffet should have a better spread for 38.10/pax. 4. Maybe place to hang cloths should be a bit longer. 5. The room I stayed was for 4 person. The number of power outlets were limited for guests use and kinda not very convenient to plug or unplug. These comments are my personal opinion. It is not meant to tarnish the hotel’s reputation. I feel if these small things are looked at, it would be a better place to stay. Otherwise, cleanliness is excellent, very spacious and comfortable room, staff at reception and cafe are always smiling, ample parking, not too far from town centre.
Séjour de 2 nuits en novembre 2023
Réponse de ROSA TEAM le 25 nov. 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Your feedback is highly appreciated. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

10/10 Excellent

Jojo Soh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotels
Unique hotel with great room. Location is ok as can take grab to place of interest Nearby walking to eatery and massage
Séjour de 1 nuit en novembre 2023
Réponse de ROSA TEAM le 11 nov. 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de ROSA TEAM le 7 nov. 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

10/10 Excellent

LAP KIN

Voyage d’affaires
Séjour de 1 nuit en octobre 2023
Réponse de ROSA TEAM le 23 oct. 2023
Greetings! Thank you for your rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

10/10 Excellent

LAP KIN

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de ROSA TEAM le 23 oct. 2023
Greetings! Thank you for your rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

6/10 Satisfaisant

Mike

Séjour de 2 nuits en septembre 2023
Réponse de ROSA TEAM le 23 oct. 2023
Greetings! Thank you for your rating. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

10/10 Excellent

Fabienne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Neues Lieblingshotel gefunden ;-)
Phantastisches Hotel: modern eingerichtet (Industrielook), sehr sauber, grosses Zimmer, nettes Personal und gute Auswahl beim Frühstück (auch hier: sehr sauber und aufmerksam)! Bis ins Zentrum des Städtchens sind es ca. 20 Minuten zu Fuss.
Séjour de 1 nuit en septembre 2023
Réponse de ROSA TEAM le 20 sept. 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Ann

Séjour de 3 nuits en août 2023
Réponse de ROSA TEAM le 10 sept. 2023
Greetings! Thank you for your rating. It is with great pleasure to know that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Bien

Thor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Farhad very helpful
We were impressed with the housekeeping service....impressed with Farhad from Bangladesh. He was very responsive to our needs.
Séjour de 4 nuits en août 2023
Réponse de ROSA TEAM le 1 sept. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Your commendation on our crew, Farhad, is highly appreciated and shared. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

8/10 Bien

May

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Is a great place for short trip and the staff’s & services was great! 👍👍👍
Séjour de 1 nuit en juillet 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

10/10 Excellent

Azhar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very cozy and comfortable place to stay.
Séjour de 1 nuit en juin 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Bien

Chong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Quaint Hotel with Aircon Issues
The only issue I have at Rosa Hotel which unfortunately is a big one for me was the air conditioning system. It is operated via split system and not centralized. Hence there is no way to adjust the fast speed which blows directly onto one of the beds for the Family Suite. The aircon vent was also loud and rattling. Apart from this, I would have rated the hotel high on all fronts.
Séjour de 2 nuits en juin 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Nevertheless, our sincere apology for the aircond issue in the room which had been looked into and serviced. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Bien

ah San

Séjour de 1 nuit en juin 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Edwyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Conveniently located
Séjour de 1 nuit en juin 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maybe can improve the toilet ventilation The smell of sewer is heavy
Séjour de 1 nuit en juin 2023
Réponse de ROSA TEAM le 30 juil. 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Nevertheless, we sincerely apologize for the bathroom sewage issue that had caused you unpleasantness during your stay. It had been looked into and regular check is done. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Hweelon

Séjour de 1 nuit en mai 2023

8/10 Bien

kelvin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice food nearby , only one room card, walkway are warm no aircon.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Chin Joo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay here if you are in Malacca
Very nice and clean hotel. The staff is professional and polite. A lot of eco-friendly elements, like the use of fans along the corridors leading to the rooms rather than air conditioning everything. Security guard is always around.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Shigeyoshi

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2023

10/10 Excellent

Raja Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Love love love
I totally fell in love with this hotel. Love the grungy industrial vibe of the entire place. All very tastefully done and comfortable. Check in was fast and courteous. Room is Huge and clean. Facing the courtyard, it gives a new York kinda look. Breakfast is also nice and yummy.
Séjour de 1 nuit en mars 2023

10/10 Excellent

Arswitaa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service was great. And the antique set up
Séjour de 1 nuit en février 2023

8/10 Bien

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023

10/10 Excellent

Warren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique decorations
Séjour de 1 nuit en février 2023

10/10 Excellent

Ho

10/10 Excellent

Pik Wan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Napson

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Choon Shan, Singapore

8/10 Bien

John

Voyage en couple
Les points forts : Propreté et personnel et service
Very helpful and friendly staff. Food was expensive and not particularly good.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Arrived one day earlier. online booking was full but the staff helped got a room. nice stay, nice dinner and breakfast. will stay next time when visiting Malaka
Séjour de 1 nuit en octobre 2022
Réponse de ROSA TEAM le 3 nov. 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Michael, West Des Moines

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with excellent restaurant. Good value. Good location for exploring the area.
Séjour de 2 nuits en octobre 2022
Réponse de ROSA TEAM le 3 nov. 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Fatimah

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 star
Amazing, definitely love the decor and furnishings.
Séjour de 1 nuit en septembre 2022
Réponse de ROSA TEAM le 12 oct. 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Ahmad

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome!
Séjour de 3 nuits en septembre 2022
Réponse de ROSA TEAM le 12 oct. 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Bruce, Melbourne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great interior design to this hotel. If you are looking for a unique trendy spot this is it
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Richard

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Uma Mageswary

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is a like European style design and is one of the best hotels we have stayed in. Lovely hipster industrial concept. Comfortable, clean, spacious rooms, bathroom is super clean and well stocked with essentials. Superb buffet breakfast is very good & their service too. I will give a 10/10 for this beautiful hotel.
Séjour de 1 nuit en juin 2022

10/10 Excellent

Uma Mageswary

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel is a like European style design and is one of the best hotels we have stayed in. Lovely hipster industrial concept. Comfortable, clean, spacious rooms, bathroom is super clean and well stocked with essentials. Superb buffet breakfast is very good & their service too. I will give a 10/10 for this beautiful hotel.
Séjour de 1 nuit en juin 2022

10/10 Excellent

E-von

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2022

8/10 Bien

Lea

Séjour de 3 nuits en juin 2022