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Avis sur Mövenpick Hotel & Residence Hajar Tower Makkah

5 out of 5
Mövenpick Hotel & Residence Hajar Tower Makkah
Abraj Al-Bait, Makkah

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 273 avis sur 691." "
Note des voyageurs de 8 (Bien), d’après 236 avis sur 691." "
Note des voyageurs de 6 (Satisfaisant), d’après 97 avis sur 691." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 691." "
Note des voyageurs de 2 (Horrible), d’après 38 avis sur 691." "

8,2/10

Propreté

8,0/10

Personnel et service

8,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
Chambre spacieuse, propre, bien équipée. Hôtel très bien placé. Personnel très serviable.
Séjour de 2 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

ZAHIDUL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne situation
Très bien situé. Il n'y a pas besoin de prendre le petit déjeuner dans l'hôtel. Bien que le petit déjeuner est assez copieux. Il ne reconnaisse pas les membres Gold, il reconnaissent que les membres Accor et All. Ne prenez pas la vue partielle si vous avez le choix, car on ne voit pas la Kaabah.
Séjour de 7 nuits en octobre 2022
Réponse de Ahmed Alhasawi le 9 nov. 2022
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Expedia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 11 nuits en juillet 2022
Réponse de Ahmed Alhasawi le 31 juil. 2022
Dear Guest It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

ALI

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Pres du har Nabawi
Séjour de 10 nuits en novembre 2020
Réponse de Ahmed Al Hasawi le 16 déc. 2020
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 Satisfaisant

Seynabou

Voyage d’affaires
Les points faibles : Propreté
Séjour de 6 nuits en juin 2019
Réponse de Ahmed Al Hasawi le 23 déc. 2019
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Sincerely yours, Ahmed Al Hasawi Assistant Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
TRES BIEN
SUPER VOYAGE RELIGIEUX
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
excellent
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Fatiha, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche du haram et digne d'un hotel 4 etoiles
Séjour agréable. Personnel professionnel, chambres propres, restaurant satisfaisant.
Réponse de alhasawi le 16 août 2017
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

SLIM, tunisie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
confort quietude courtoisie c est parfait
c est un proffessionalisme par excellence si je revient inchallah a la meque je n habitterai q au movenpique merci
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Fouad, Tlemcen - Algerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent a part grand bruit des enfants dans les chambres
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

moste, alger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très content du séjour que j'ai passé dans cet hôtel
Réponse de alhasawi le 19 août 2017
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

6/10 Satisfaisant

hadj mohamed, algerie

Les points forts : Propreté
Les points faibles : Personnel et service
proximité du masdjid el haram
Emplacement ideal ,service ZERO.
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest relation Managers Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Horrible

Sow, Paris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très décevant
Hotel très decevant Bien en dessous de mes attentes, tout le monde demande des baqchiches c'etait insupportable
Dear Valued Guest First of all, I would like to apologize for the inconvenience caused, I understand that we have not met your expectations during your stay. We believe that we can only improve and ameliorate our services through our valuable guest feedback. Please note that your comments will not go unnoticed as corrective measures are in place now to avoid reoccurrences. I would like to personally take care of your next booking to ensure you have a pleasant stay, so please send me an email with your next booking details. Looking forward to welcoming you again to our hotel. Kind regards, Ahmed Al Hasawi Guest Relation Managers

8/10 Bien

Bader, Ottawa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Thank you
Séjour de 3 nuits en mai 2024

10/10 Excellent

Feroz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed at the above hotel last week. Brilliant service from check in to check out. Duty manager was extremely helpful. Housekeeping staff were fantastic. Restaurant staff were friendly and attentive- always ready to help. The hotel staff could not do enough to make sure that we were comfortable and well looked after. Best location for Haram access. Would highly recommend and definitely look forward to visiting soon again.

8/10 Bien

Hesham

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great location & facilities. Rooms need a light refurb
Séjour de 3 nuits en mai 2024

10/10 Excellent

Hassan

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
They should have updated led they still have plasma tv and should add more amenities and more cleaner
Séjour de 3 nuits en avril 2024

10/10 Excellent

Bara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
you will find all you need when you visit the haram.
Séjour de 2 nuits en avril 2024

10/10 Excellent

SATAM ABDELMOHSEN

Séjour de 1 nuit en février 2024
Réponse de Ahmed Al Hasawi le 2 avr. 2024
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Nagima

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location near Haram
Great location walking distance from Masjid al-Haram in the clock tower. Entrance is within the clock tower towards the east side, look for the Movenpick signs by the elevators. Hotel itself is very comfortable and included multiple lounge areas for resting, and a great selection for the breakfast buffet. I really appreciated the blackout curtains as well!
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Welcome stay
It was amazing and welcoming. The service was phenomenal. I recommend
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Safdar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good
Very Close to Haram.Very good Hotel to stay for Umrah or Haj
Séjour de 2 nuits en décembre 2023

2/10 Horrible

Tanvir

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff is not worth the price
Séjour de 1 nuit en novembre 2023

8/10 Bien

Muhammad, Geneva

Séjour de 2 nuits en novembre 2023
Réponse de Ahmed Al Hasawi le 11 déc. 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Shoaib

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 8 nuits en octobre 2023
Réponse de Ahmed Al Hasawi le 11 déc. 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was pleasant ,very nice cleaning guy he did his job well done
Séjour de 3 nuits en octobre 2023
Réponse de Ahmed Al Hasawi le 11 déc. 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Mahmud Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en septembre 2023
Réponse de Ahmed Al Hasawi le 14 oct. 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Anser Mohammed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to the mosque Walkable distance
Séjour de 3 nuits en septembre 2023
Réponse de Ahmed Al Hasawi le 14 oct. 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

8/10 Bien

Meshal, MANAMA

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel need renovation ASAP
Séjour de 2 nuits en septembre 2023
Réponse de Ahmed Al Hasawi le 14 oct. 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al Hasawi

2/10 Horrible

Momodou

Séjour de 7 nuits en août 2023
Réponse de Ahmed Alhasawi le 25 août 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Horrible

Said

Séjour de 1 nuit en août 2023
Réponse de Ahmed Al Hasawi le 28 oct. 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Muhammad Tariq

Séjour de 4 nuits en août 2023
Réponse de Ahmed Al Hasawi le 28 oct. 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

SAMIA, toronto

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I enjoyed my stay at Movenpick. This is a lovely hotel, with friendly staff, and delicious food, clean rooms, and superb service overall. I had a problem with the wifi service during my stay and as soon as I informed reception, the manager Nawwaf immediately found us a new room, and we were transferred without any hassle. Moreover, even with sometimes belligerent guests, the staff is always calm and patient. I love this hotel and cant wait to stay there during my next trip to Mecca.
Séjour de 4 nuits en juillet 2023
Réponse de Ahmed Alhasawi le 25 août 2023
Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

6/10 Satisfaisant

Imad

Voyage en famille
Les points forts : Équipements
Took delivery of the room late. Over all beautiful location but for nothing over the top wow
Séjour de 1 nuit en juillet 2023
Réponse de Ahmed Alhasawi le 25 août 2023
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

osama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Make my omrh easy
Séjour de 4 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 28 juin 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Médiocre

Kashif Aijaz, Doha

Voyage en famille
Les points faibles : Personnel et service
Very Very Lousy Check In Experiance
Séjour de 2 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr. Kashif AijazAs Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Movenpick Hajar Makkah, in the first instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, We genuinely regret those occasions when the service does not meet expectations of our guest Indeed, all negative comments you have mentioned is clearly understood and Please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at Movenpick Hajar Makkah. Indeed your comments you have mentioned have been passed to the management team and will be definitely taken inconsideration to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Once again please accept my apology and hoping to welcoming you back at Movenpick Hajar Makkah and having the chance to compensate you and better meeting your expectations in the future, We sincerely promise you to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah.Sincerely, Hotel Management TeamAhmed Al Hasawi

10/10 Excellent

Saarah

Séjour de 3 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 28 juin 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

A N

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, fantastic breakfast and excellent service. Only problem is lot of delay in getting your ride to come to the hotel due to their paperwork.
Séjour de 2 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Hathem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thank you
Séjour de 3 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Hathem , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

hassane

Séjour de 11 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 28 juin 2023
Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Mohammed

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Very Good
Séjour de 5 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear MR.Mohammed, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

2/10 Horrible

ABDUL HAFEEZ

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.ABDUL HAFEEZ, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Mohamed Abdelnaby

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Mohamed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Abdullah

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Abdullah , Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Worst Mövenpick experience
Hotel room is too old, service was bad and slow.
Séjour de 4 nuits en mai 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

10/10 Excellent

Said AL

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect. Room so comfortable excellent sound isolation even the AC sound is so low. Beds are comfortable . Location is amazing. Breakfast was nice but it should include more options
Séjour de 1 nuit en avril 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Said, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

AHMED

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Well organized
Omra visit
Séjour de 3 nuits en avril 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Ahmed, Thank you for your stay and your time by providing us with your valuable feedback.It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further.Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

8/10 Bien

Hany

Séjour de 3 nuits en avril 2023
Réponse de Ahmed Al Hasawi le 4 juin 2023
Dear Mr.Hani, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us.Sincerely yours, Ahmed Al HasawiFront Office Manager Mövenpick Hotel Residences Hajar Tower Makkah