Avis
9,4
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,2/10
Équipements
9,6/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 28 févr. 2024
Dear Abdelhamid,First of all, I would like to thank you for sharing with us your experience after your visit to the Hard Rock Hotel Madrid. We like to know the opinion of our guests to learn from our mistakes and improve our service every day. On one hand, we sincerely apologize if something during your stay did not meet your expectations, for us it is essential to know your opinion, so please do not hesitate to contact us via email info@hrhmadrid.com. The entire team works hard to provide memorable experiences for all our guests, and we hope you enjoyed the city and all it has to offer. We remain at your disposal for anything you may need. Best regards,Star Service
10/10 Excellent
chantal
Voyage avec des animaux de compagnie
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
chantal
Séjour de 10 nuits en février 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 20 févr. 2024
Dear Rock Star,First of all, we would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know firsthand the feelings of our guests to keep improving day by day and keep the motivation to the maximum. It is a real pleasure to know that you had such a pleasant stay and that you enjoyed our breakfasts as well as your welcome by our band. We really appreciate your positive comments, and we are glad that your overall experience exceeded your expectations. We assure you that we will pass on your comments to the entire team, they will be delighted to hear from you! We look forward to welcoming you back very soon. We wish you all the best,Star Service
10/10 Excellent
Eric
5 janv. 2024
Eric
Séjour de 2 nuits en janvier 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 9 janv. 2024
Dear Rock Star,Thank you so much for sharing such a positive review after your experience at Hard Rock Hotel Madrid.We are very happy that you were able to experience an unforgettable experience and that our whole band was part of it. We love to know that our team gives their best to exceed the expectations of our guests.We look forward to welcoming you back very soon for more memorable experiences!Yours sincerely,Star Service
10/10 Excellent
Neslen
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neslen
Séjour de 2 nuits en décembre 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 5 janv. 2024
Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole gang is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are glad to have achieved it. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service
8/10 Bien
Martin
Voyage en couple
5 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 2 nuits en décembre 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 6 déc. 2023
Dear Martin, We would like to thank you for taking the time to give us such a high rating about your experience at Hard Rock Hotel Madrid. All our team appreciates such a good score and we are very happy that you were able to enjoy the experience in the best possible way, that is our main goal. It has been a pleasure to have you as a guest and we hope to welcome you back very soon. Yours sincerely,Star Service
10/10 Excellent
david
22 sept. 2023
david
Séjour de 1 nuit en septembre 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 30 sept. 2023
Dear David,Thank you for your kind words and feedback. We are thrilled to hear that you had a wonderful experience during your stay with us. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this. I would like to express my gratitude for your valuation, and I want you to know that it was a real pleasure for the whole team to have you with us, we hope to see you again very soon and make your next visit a memorable experience! Best regards,Star Service
6/10 Satisfaisant
Sarah
24 août 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Sarah
Séjour de 2 nuits en août 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 16 sept. 2023
Dear Sarah,First of all, we would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak.We are glad to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. I assure you that I will pass your comments to the whole band, they will be delighted to hear them!We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience!All the best,Star Service.
10/10 Excellent
Sebastien
Voyage en famille
21 août 2023
Sebastien
Séjour de 3 nuits en juillet 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 3 sept. 2023
Dear Sebastien,Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak.It is a real pleasure to know that you had such a pleasant stay. We really appreciate your positive valuation, and we are glad that your overall experience was satisfactory. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff.I assure you that I will pass your comments to the whole band, they will be delighted to hear them! We look forward to welcoming you back very soon. All the best, Guest Experience Team
10/10 Excellent
lionel
7 août 2023
lionel
Séjour de 3 nuits en août 2023
Réponse de Your stay at Hard Rock Hotel Madrid le 9 août 2023
Dear Lionel, We would love to thank you for taking the time to write such nice words about your experience in Hard Rock Hotel Madrid. We are so grateful to receive this great score in our facilities and services and we will make sure to let our team know about it, they will be delighted to receive your review.We are looking forward to seeing you back in the future. Best regards, Guest Experience Team
10/10 Excellent
THOMAS
6 août 2023
Les points forts : Propreté
THOMAS
Séjour de 3 nuits en août 2023
Réponse de Your stay at Hard Rock Hotel Madrid le 9 août 2023
Dear Thomas,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Guest Experience Team
10/10 Excellent
Chrisly
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel
Chrisly
Séjour de 3 nuits en mai 2023
Réponse de Your stay at Hard Rock Hotel Madrid le 6 juin 2023
Dear, Chrisly: Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. It is a real pleasure to know that you had such a pleasant stay and you really enjoyed our facilities (parking, pool, room amenities...). We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. On the other hand, we sincerely apologize for the long delay at the rooftop and about the noise of the hallway music.We appreciate your comments, so that we can continue learning from our mistakes and improve our service.We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience!All the best,Guest Experience Team.
10/10 Excellent
SEBASTIEN
Voyage d’affaires
1 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SEBASTIEN
Séjour de 2 nuits en janvier 2023
Réponse de Your Stay at Hard Rock Hotel Madrid le 3 févr. 2023
Dear Sebastien,Firstly, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak.It is a real pleasure to know that you had such a pleasant stay, we work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. I assure you that I will pass your comments to the whole band, they will be delighted to hear them!We look forward to welcoming you back very soon, I assure you that we will do our best to provide you with a memorable experience!Kind Regards,Javier Polo,General Manager.
10/10 Excellent
daniel
Voyage en couple
7 oct. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
daniel
Séjour de 3 nuits en septembre 2022
Réponse de Your Stay at Hard Rock Hotel Madrid le 8 oct. 2022
Dear Daniel,Thank you very much for leaving us this positive review after staying at Hard Rock Hotel Madrid.You don't know how happy we are to know that you were able to spend some pleasant days in the capital and discover the most touristic places in Madrid thanks to our location.We hope to see you again very soon!All the best,Ricardo del Alcázar,Acting General Manager.
10/10 Excellent
Jean
Voyage en couple
20 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean
Séjour de 5 nuits en septembre 2022
Réponse de Your Stay at Hard Rock Hotel Madrid. le 20 sept. 2022
Dear Jean,Thank you very much for taking a few minutes of your time to share with us this review after your visit to Hard Rock Hotel Madrid.We are very happy to hear that you had a good stay. All of us in the band work passionately to deliver an unforgettable experience and with this review we can see that we are doing it right.We look forward to welcoming you back soon!Best regards,Ricardo del Alcázar,Acting General Manager.
8/10 Bien
myriam
14 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
myriam
Séjour de 4 nuits en septembre 2022
Réponse de Su estancia en Hard Rock Hotel Madrid. le 18 sept. 2022
Estimada Myriam,Muchas gracias por dedicar su valioso tiempo a dedicarnos estas amables palabras después de haber visitado Hard Rock Hotel Madrid.Nos alegramos de saber que le gustaron nuestras instalaciones, al igual que un buen servicio y restaurante. Trabajamos día a día para hacer que nuestros huéspedes tengan una experiencia inolvidable.Sin embargo, lamentamos escuchar que le haya parecido insuficiente el espacio. Le aseguro que tendremos en cuenta sus palabras para poder seguir mejorando día a día y, de este modo, asegurarnos de brindar una estancia óptima a todos nuestros huéspedes.¡Esperamos volver a verla muy pronto!Atentamente,Ricardo del AlcázarActing General Manager
10/10 Excellent
Benjamin
Voyage d’affaires
26 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hotel
Benjamin
Séjour de 1 nuit en mai 2022
Réponse de Your stay at Hard Rock Hotel Madrid. le 12 juin 2022
Dear Benjamin,
Thank you very much for your visit and for sharing with us your feelings after your visit to Hard Rock Hotel Madrid.
We are delighted to read that you enjoyed the ambiance as well as the facilities and design. Every detail has been taken care of to make you feel like a real rock star. Therefore, we are very happy to know, thanks to your words, that we are succeeding.
We look forward to welcoming you back very soon!
Sincerely yours,
Raul Palomo,
General Manager.
10/10 Excellent
Voyageur vérifié
14 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2022
Réponse de Hard Rock Hotel Madrid le 14 févr. 2022
Dear guest,
Thank you very much for choosing Hard Rock Hotel Madrid for your stay during your visit to the city. The whole band was proud to be your hosts and to do our bit to make your stay a memorable experience.
It is a pleasure to read your kind words and to know that you enjoyed so much our facilities, services and, above all, the good attention of all the staff.
We hope this was just one of many stories to live together!
All the best,
Raúl Palomo.
General Manager.
6/10 Satisfaisant
Meline
6 févr. 2022
Meline
Séjour de 2 nuits en février 2022
Réponse de Your Stay at Hard Rock Hotel Madrid. le 7 févr. 2022
Dear Meline,
Thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital. We are very pleased with your words regarding our facilities and service, we work with great effort to make you live unique experiences and offer you the highest quality standards. Please do not hesitate to share your words with the whole team.
As hosts our main objective is your satisfaction, for this reason we regret not having met your expectations 100% during your stay.
Our guests are the main reference to know our performance and to implement improvements, so I would like to thank you for your suggestions,
It has been a pleasure to have you as a guest and we hope to see you again very soon in your new home in Madrid.
Sincerely, Raúl Palomo General Manager.
8/10 Bien
Patrick
Voyage en famille
27 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 2 nuits en janvier 2022
Réponse de Your Stay at Hard Rock Hotel Madrid le 28 janv. 2022
Dear Patrick,
First of all I would like to thank you for taking the valuable time to share with us this constructive review of your stay at Hard Rock Hotel Madrid. Knowing the feelings of our guests helps us to continue to improve on a daily basis.
While we are glad to hear that you enjoyed many aspects of your stay, we are not entirely satisfied that we did not meet your expectations 100%.
We currently do not offer buffet style breakfast to minimise the risk of COVID-19 infection for our guests. We apologise for any inconvenience this may have caused you.
On the other hand, in relation to your suggestions about our prices, our recommendation is to always book directly to avoid this type of problem. We are sorry that you had a negative experience in this regard, we will work on this so that it does not happen again.
We look forward to welcoming you back very soon!
All the best,
Raúl Palomo.
General Manager.
10/10 Excellent
Maud
Voyage en couple
29 nov. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maud
Séjour de 1 nuit en novembre 2021
Réponse de Your Stay at Hard Rock Hotel Madrid. le 29 nov. 2021
Dear Maud,
Thank you very much for choosing to share such a positive review of your stay at Hard Rock Hotel Madrid.
We are truly proud that every detail of the hotel exceeded your expectations and that you were able to enjoy such a pleasant stay. We work to make you feel at home by offering the highest standards of quality and we couldn't be happier to discover that we were able to achieve that on this occasion.
It was a pleasure to have you as a guest and we hope to have the opportunity to see you again very soon!
All the best,
Raúl Palomo
General Manager.
10/10 Excellent
Pierre
Voyage en famille
6 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel en plein centre de Madrid !
Pierre
Séjour de 3 nuits en août 2021
Réponse de Hard Rock Hotel Madrid le 7 août 2021
Dear Pierre,
First, we would like to thank you for taking the time to share with us such a nice feedback. We really appreciate it.
We are delighted to learn that you had a great experience at Hard Rock Hotel Madrid.
Look forward to welcoming you back soon!
All the best,
Raúl Palomo.
General Manager.
6/10 Satisfaisant
Kevin
26 mai 2024
Kevin
Séjour de 2 nuits en mai 2024
6/10 Satisfaisant
Kevin
Voyage en famille
26 mai 2024
Les points faibles : Équipements
Kevin
Séjour de 1 nuit en mai 2024
10/10 Excellent
Yamilis
Voyage en couple
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yamilis
Séjour de 3 nuits en mai 2024
Réponse de Your stay at Hard Rock Hotel Madrid le 26 mai 2024
Dear Yamilis,Thank you very much for choosing us and for sharing your experience at Hard Rock Hotel Madrid. We are very thankful for your amazing feedback, and we will take it into account to keep offering a high-quality service. It was a pleasure to have you with us, and we hope to see you again very soon.Kind regards,Star Service
10/10 Excellent
Alejandro
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alejandro
Séjour de 3 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 23 mai 2024
Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could have an enjoyable time in the city.We are happy to know that you had a pleasant stay with us and could enjoy our facilities, as well as our amazing food and the ttention from the staff. The whole team works hard to bring memorable experiences so we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service.
10/10 Excellent
Jade
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jade
Séjour de 2 nuits en mai 2024
Réponse de Your stay at Hard Rock Hotel Madrid le 23 mai 2024
Dear Rock Star,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid. We are happy to know that you had a pleasant stay with us. The whole team works hard to bring memorable experiences and we are happy to know that we have achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards, Star Service
10/10 Excellent
Clinton
Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clinton
Séjour de 3 nuits en mai 2024
Réponse de Your stay at Hard Rock Hotel Madrid le 20 mai 2024
Dear Rock Star,Thank you very much for choosing Hard Rock Hotel Madrid and for taking the time to review your stay with us.The entire team works really hard to give memorable expriences, therefore we are very thankful for your amazing feedback. We will keep doing our best to offer a high-quality service, and we hope to see you again very soon for another unforgettable stay.Thank you again. Kind regards,Star Service
8/10 Bien
Sergio Martinez
Voyage en famille, Voyage avec des animaux de compagnie
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio Martinez
Séjour de 1 nuit en avril 2024
Réponse de Su Estancia en Hard Rock Hotel Madrid le 20 mai 2024
Estimado Sergio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Valoramos mucho sus comentarios y tendremos en cuenta sus sugerencias para mejorar. Fue un placer tenerle con nosotros y esperamos verle de nuevo muy pronto para otra experiencia memorable. Muchas gracias de nuevo.Atentamente,Star Service
10/10 Excellent
Katerine
Voyage en famille, Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katerine
Séjour de 9 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 19 mai 2024
Dear Katherine, Thank you for taking your time to evluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We are pleased to know that our facilities, as well as our servfices. The whole band works hard to bring memorable experiences, so we are happy we were able to.On the other hand, we take note about the gastronomic options and will go to the respective department. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service
10/10 Excellent
Andrzej, Naples
Voyage en famille
17 mai 2024
Les points forts : Personnel et service
Andrzej
Séjour de 3 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 20 mai 2024
Dear Andrzej,Thank you so much for choosing Hard Rock Hotel Madrid and for taking the time to share such an amazing review.We really value your feedback and your satisfaction is our greatest reward, therefre we are really pleased to rad that we managed to meet you expectations. We will keep working hard to keep our standards high. We hope to see you again soon for another memorable experience.Kind regards,Star Service
10/10 Excellent
Jason
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 1 nuit en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 16 mai 2024
Dear Erica,Thank you very much for choosing us and for reviewing your experience with such a positive score. We are very pleased to read that you enjoyed the hotel's facilities and had an amazing stay. We really value your opinion and will do our best to maintain our quality standards high. We hope to see you really soon for another memorable experience.Kind regards,Star Service
10/10 Excellent
Erica
Voyage en famille
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica
Séjour de 6 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 16 mai 2024
Dear Erica,Thank you very much for choosing us and for your kind words. We are very pleased to read that you enjoyed the hotel's services and appreciated our staff's effort.Your satisfaction is our greatest reward and it motivates us to keep improving.We hope to see you really soon for another memorable experience.Kind regards,Star Service
10/10 Excellent
Eduardo
Voyage en couple
14 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Eduardo
Séjour de 3 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 16 mai 2024
Dear Eduardo, Thank you very much for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are very pleased to read you had a memorable experience and liked the hotel's facilities and location.We really value your opinion and will do our best to keep improving.Thank you again, we hope to see you again really soon. Kind regards,Star Service
10/10 Excellent
Migdalia Quiles
13 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Migdalia Quiles
Séjour de 6 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 16 mai 2024
Dear Rock Star,Thank you for choosing Hard Rock Hotel Madrid to spend a few nights in the capital. We are extremely thankful for your score and we will keep doing our best to offer and excellent service. We hope to see you again very soon for another memorable expreince.It was a pleasure to have you with us.Kind rgeards,Star Service
8/10 Bien
giorgio, miami
Voyage en famille
13 mai 2024
Les points forts : Personnel et service
giorgio
Séjour de 2 nuits en mai 2024
Réponse de Su Estancia en Hard Rock Hotel Madrid le 21 mai 2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service
6/10 Satisfaisant
Ivan
Voyage en couple
11 mai 2024
Les points forts : Propreté et personnel et service
Ivan
Séjour de 3 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 25 mai 2024
Dear Ivan, Thank you for taking your time to evaluate your time at Hard Rock Hotel Madrid. We hope that you could enjoy the failities as well as our services. Regarding your comments about the display of the room, we understand that the style is not of everyones liking. Do not doubt that we will take your comments into account and will be recieved to the respectivce deparment.Dispite this we hope that you could give us a asecond chance to show you our greatest standards of quality.Kind regards, Star Service.
10/10 Excellent
Niursy
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Niursy
Séjour de 4 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 21 mai 2024
Dear Niursy,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so your satisfaction is our greatest reward.We would love to see you again very soon!Yours sincerely,Star Service
10/10 Excellent
Josephine, Honolulu
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josephine
Séjour de 3 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 11 mai 2024
Dear Josephine, We thank you for taking the time to review your stay with us. From Hard Rock Hotel Madrid we would like to thank you for your kind words regarding our band, the cleanliness of the facilities and the security. We are thrilled to know that you were able to enjoy your stay and that our quality standards exceeded your expectations. We look forward to welcoming you again soon! Kind Regards, Star Service
8/10 Bien
ajay
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ajay
Séjour de 4 nuits en mai 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 10 mai 2024
Dear Mr. Ajayeoba,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you were able to enjoy your time in the city.We are pleased to know that our facilities were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service
10/10 Excellent
Clare
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 3 nuits en mai 2024
Réponse de Your stay at Hard Rock Hotel Madrid le 9 mai 2024
Dear Clare,Thank you so much for choosing us and sharing your positive experience. The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we will keep working hard to offer a high-quality service. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service
10/10 Excellent
Jessica
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Réponse de Your Stay at Hard Rock Hotel Madrid le 9 mai 2024
Dear Jessica,Thank you very much for choosing us and taking the time to share your kind words.We are deligted to read that you enjoyed your room and breakfast buffet, as well as appreciating our staff's effort. We will keep working hard to offer a high-quality service. We hope to see you soon.We wish you all the best,Star Service
10/10 Excellent
David
7 mai 2024
David
Séjour de 1 nuit en mai 2024
10/10 Excellent
giorgio, miami
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
giorgio
Séjour de 2 nuits en mai 2024
Réponse de Su Estancia en Hard Rock Hotel Madrid le 9 mai 2024
Estimado Giorgio,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad.Toda la banda se siente muy agradecida de haber recibido tan buena puntuación. Nuestro principal objetivo es poder hacer de su estancia una experiencia memorable y nos alegra haberlo conseguido.Para nosotros ha sido todo un placer tenerle como huésped, ¡Le esperamos pronto! Atentamente,Star Service
10/10 Excellent
wingchung
6 mai 2024
wingchung
Séjour de 5 nuits en avril 2024
4/10 Médiocre
Ian
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ian
Séjour de 4 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 5 mai 2024
Dear Ian,We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience. We hope you were able to enjoy our facilities and the city. On one hand, we are sorry to hear that the price did not meet your expectations, we work very hard to create unique experiences so your opinion is very important to us.On the other hand, as we inform, our restaurant is Ssions and it is an American Mediterranean fusion where you will find a selection of unique dishes. Despite this, we hope that you will give us a chance and visit us very soon.Yours sincerely,Star Service
10/10 Excellent
Jose
Voyage en famille, Voyage en groupe
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 6 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 5 mai 2024
Dear Rock Star, Thank you for sharing your review with us, we are delighted to receive such a high rating. First of all, we would like to thank you for your kind words regarding our staff, in particular Ana Maria, she will be delighted to receive them! We hope you had a pleasant visit and that you enjoyed Madrid and its surroundings to the fullest. We look forward to having you visit us again very soon. Yours sincerely,Star Service
8/10 Bien
Carlos Alberto
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos Alberto
Séjour de 2 nuits en avril 2024
Réponse de Your stay at Hard Rock Hotel Madrid le 3 mai 2024
Dear Carlos Alberto,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that our facilities and our services were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service
10/10 Excellent
marlon, Dania beach
Voyage en couple
2 mai 2024
marlon
Séjour de 5 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 2 mai 2024
Dear Marlon,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid and giving such a positive review.We are pleased to know that you found the facilities, the staff as well as our strategic location were of your liking. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service.
8/10 Bien
Donna, Nashville
30 avr. 2024
Donna
Séjour de 4 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 20 mai 2024
Dear Donna,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are glad to have achieved it. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service
10/10 Excellent
Stephanie
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en avril 2024
Réponse de Your Stay at Hard Rock Hotel Madrid le 2 mai 2024
Dear Rock Star, Thank you for taking the time to share your feedback after your stay at Hard Rock Hotel Madrid. We hope you enjoyed and were able to create unique moments during your stay in the capital, we hope to have met your Hard Rock expectations. We look forward to welcoming you. You Rock!Kind Regard, Star Service