Dear Sir,  Thank you for submitting your review as threatened during check out.  Please allow us to share our side of the story. From the moment you walked in, you refused to pay for your stay, claiming that has been already debited. Out of respect, we gave you some time to sort things out.  As an Expedia "VIP" guest you had 20 euros a day to be deducted from SPA services. The discount is per day, but you need to purchase services each day. You started a fight for this discount to be cumulative.  The rental car company is an external service, we suggested this company due to the lack of available cars, the hotel has nothing to do with their procedures. That's basic information, but you demanded us to assume the taxi cost to go to the airport to pick up a car that was your first option anyway, but you decided to go to the cheapest rental car and expected high-quality service and then blame the hotel regardless. That´s totally your responsibility, you made the decision knowing all the information.  At check out, when you asked to speak with the "smelly" manager, you yelled at me, I did not have the opportunity to express myself and explain things. I wasn´t alone at the Reception, there were colleagues and other guests that heard you screaming at me and threatening that you would do a bad review. You started gesticulating, misconducting, and saying "SHUT UP" consequently.  I work at Sé Boutique for 5 years, and obviously, I have dealt with complaints, but I have never dealt, professionally and personally, with someone as rude as you.  Our team wishes you all the best. André Gonçalves -  The "Smelly" Manager

Dear Claude, Thank you so much for your review! It means a lot to us!! We hope to see you again and we wish you all the best and luck,

Merci beaucoup pour l'examen. Comme nous sommes situés en plein cœur de Funchal, l'hôtel ne dispose pas de parking mais nous avons un accord avec un parking à proximité où nos clients bénéficient d'une réduction. Merci pour vos mots concernant l'équipe et le petit déjeuner. Nous nous efforçons de le rendre varié et il est essentiel que nos hôtes se sentent comme chez eux. Nous sommes impatients de vous revoir et vous souhaitons un joyeux Noël.

Dear Sebastien, Thank you so much for your review. It was a pleasure to have you here with us. We hope to see you again in a near future. Kind Regards.

Good afternoon. We appreciate your feedback. Hopefully, we'll meet again in a future opportunity. Best regards, Laura Henriques.

Dear Maria, Thank you so much for your nice words. It was an honor to welcome you here at the hotel with your son. We hope that the new family member is already feeling at home. Thank you and we hope to see you again. Kind Regards, SBH Team

Good morning. Thank you for your review! We appreciate your words on the hotel's service and the attention devoted by our staff. We hope to see you again in a future opportunity. Best regards on behalf of the entire team at Sé Boutique Hotel. The Front Desk Manager,

Good evening. Thank you for your review. We apologize if the room was not what you expected. Please know that the aspects mentioned will be taken to the Administration's attention. Best regards from the entire team at Sé Boutique Hotel.

Bonjour. Merci beaucoup pour votre avis! Nous sommes ravis que vous ayez passé un super séjour avec notre hôtel. J'espère que nous nous reverrons à l'avenir. Cordialement de l'équipe Sé Boutique Hotel.

Good afternoon. Thank you so much for your review! We're glad you had a great experience with our hotel. Hopefully, we'll meet again in the future. Regards from the Sé Boutique Hotel team.

Good morning. Thank you so much for your review. We're glad you've enjoyed the time spent with us and all the treatment the staff has given you. We hope to see you again soon. Best regards from the Sé Boutique Hotel team.

Good morning. Thank you for your review. We will take your remarks into consideration so we can improve the decoration and we hope to see you again in the future. Regards from the Sé Boutique Hotel team.

Hello Sethe! Thank you so much for your review. We're glad you've enjoyed the time spent in our hotel and the peace and quiet you found in this part of the town. We apologize if there was any lack of variety in our breakfast. If this happened before 10 a.m., everything should have been available for you. Greetings from the entire Sé Boutique Hotel team.

Thank you so much for your words that mean so much to us. It was a pleasure to welcome you here and make you feel at home. We wish you all the best and we look forward to your next visit. Kind Regards

Thank you for your evalutation. It was a pleasure to welcome you here and we are very happy that you enjoyed your stay with us. We wish you all the best and we look forward to your next visit. Kind Regards

Thank you so much for your evaluation. It was a pleasure to welcome you here. We wish you all the best and we look forward to yout next visit. Kind Regards

Dear Bethany thank you for your evaluation. It was a pleasure to welcome you here and we are happy that you enjoyed your stay. We wish you all the best and we loook forward to your next visit. Kind Regards,

Thank you very much for your evaluation. It was a great pleasure for the entire team to meet you and welcome you here. One of our main goals is to make our guests feel like they are at home and we are very happy that you enjoyed your stay with us. Our location, as you mention, is perfect, right in the city center and close to all the main attractions. It's the perfect place to explore every corner. We wish you all the best and look forward to your next visit. Sincerely,

It is with great satisfaction that we receive and value your evaluation and the expressive words you dedicated to us. It was a distinct pleasure for our entire team to receive your visit and we extend our welcome, always being on hand to assist with any questions that may arise. We sincerely thank you for your kind words regarding the friendliness and availability of our employees. As you mentioned, our location is truly privileged, located in the heart of the city and close to all the main attractions. This location is ideal for exploring the city's charms on foot. We also express our gratitude for the emphasis on comfort and amenities offered in our rooms. We are particularly happy to know that you enjoyed our magnificent terrace, with exclusive drinks and stunning views of the whole of Funchal. Your compliment will be passed on to our colleague who is in fact excellent!We wish you all the best and look forward to the opportunity to welcome you back on a future visit.Kind Regards,

We sincerely thank you for your evaluation and for the words that have great meaning for us, serving as a stimulus for the continuous improvement of our services. It was with great pleasure that our entire team had the opportunity to welcome you to our facilities.We express our gratitude for the kind comments regarding the friendliness and availability of our employees. We would also like to thank you for highlighting the convenience and amenities offered in our rooms. As mentioned, the strategic location in the heart of the city, close to the main attractions, provides a convenient and walkable experience. We are extremely happy to know that you appreciated our decoration and distinctive style, where the elegance of the past intertwines harmoniously with current modern trends. We wish you all the best and look forward to the opportunity to welcome you again on a future visit. Kind Regards

Estimado Antonio, muchas gracias por su mensaje. Fué un placer para todo el equipo recibirlo aqui. Gracias por mencionar la limpieza, la tranquilidad y las comodidades de las habitaciones. Hacemos lo posible para que el desayuno sea fresco y variado todos los dias. Le desemaos todo lo mejor y esperamos que regrese brevemente! Un saludo y un abrazo de todo el equipo.

Thank you very much for your evaluation. Our location is in fact ideal right in the center of the city being the perfect place to explore every corner of Funchal. Thank you for highlighting the friendliness and availability of the staff, we all do our best to help our guests with any issue! We are pleased that you enjoyed our breakfast, we have tried to make it fresh and varied to satisfy many different tastes. We are sorry that your opinion of the hotel was not the best. We have international channels, maybe not specifically the channel you were looking for. Regarding milk and soap, they could have been requested at reception. We will pass on your opinion to our department as it is very important to us and allows us to improve more and more. We wish you all the best. Kind Regards

Kære Mogens, Tak for din anmeldelse. Dine ord og kommentarer er altid meget vigtige, og vi tager dem i betragtning for at forbedre, når det er nødvendigt. Tak for at fremhæve personalets venlighed, vi ved, at du udforskede mange afkroge af øen og lavede forskellige aktiviteter, vi er meget glade for at vide, at du nød din tid her på vores smukke ø. Da vi er et byhotel, beliggende i det historiske område, er vi omgivet af bygninger, så udsigten er fra gaderne, der støder op til hotellet. Vi gjorde op for det med den vidunderlige udsigt over hele Funchal, som du kan nyde i baren på vores terrasse. Da vi befinder os lige i hjertet af Funchal, ligger hotellet tæt på alt, i gåafstand til den nærmeste stenstrand og gamle bydel samt mange restauranter. Vi vil give vores tilsvarende afdeling information om rooftop baren samt et forslag til en happy hour Det var en fornøjelse at have dig her, og vi håber at se dig igen. Vi ønsker dem alt det bedste! Venlig hilsen,

Dear Christi, thank you so much for your review! It is so gratifying to read your words as they drive us to improve more and more. Thank you for highlighting our strategic location right in the center of the city as well as the care and cleanliness of the rooms as well as the comfort of the rooms and areas of the hotel. We always used to say that our staff is our greatest luxury and it was undoubtedly a pleasure for everyone to welcome you to our hotel! It is with great pleasure that we help our guests in whatever they need. Looking forward to seeing you again in the future, Kind Regards

Estimada Lucia, Muito Obrigada pelas lindas fotografias! Esperámos que tenha gostado muito da sua estadia connosco. Desejamos-lhe tudo de bom e muita felicidade, Atenciosamente,

Dear Sandra, thank you very much for your comment. We are very pleased that you liked the room and the facilities. It was a pleasure for the entire team to welcome you here and one of our main goals is to make you feel at home. We loved your photos! We hope you enjoyed these delicious cocktails and we look forward to seeing you again so you can continue to enjoy the wonderful view from our terrace. We wish you all the joy and luck, Kind Regards

Dear Stephen, Thank you very much for your review! It wasso nice to welcome you here! Thank you for recognizing the friendliness of all the staff, we do our bes to help our guests in anything. Thanks also for highlighting Rui's cocktails, a star in the field! Our location is in fact ideal right in the center of the city being close to everything. As we are a hotel in the heart of the historic centre, we have interior rooms, sometimes, if the occupancy allows, we can make room upgrades. We hope to see you again! We wish you all the joy and luck, Kind Regards

Dear Mandy, Thank you very much for your comment. It was for all of us a pleasure to welcome you here. Your comment is so meaningful and will be passed on to the entire team. We hope to see you again! We wish you all the best, Sincerely,

Good morning. Thank you for your review, your opinion means a lot to us. We are pleased that you enjoyed our service and attention as well as our excellent location. Regarding the room, at a time like the end of the year when our hotel is always fully booked, it is not possible for us to propose a room upgrade, so each guest stays in the reserved room category. We believe that all our rooms offer comfort and convenience, so we are sorry that you found it average. We are sorry that the breakfast was not to your liking as we have a lot of variety, but if we knew in time we could try to satisfy a specific request. Wishing you a happy year and we hope to see you again. Kind Regards,

God morgen! Vi ble veldig glade for å lese anmeldelsen din! Det har alltid betydd mye for oss at du hadde et drømmeopphold og ønsker å komme tilbake. Vi har en flott beliggenhet. Ideell for å oppdage og utforske hjørnene av Funchal, samt nærhet til transport hvis du planlegger å flytte til en annen del av øya. Teamet vårt streber etter å alltid være tilgjengelig for gjestene og dermed få dem til å føle seg hjemme. Takk for at du fremhever vår varierte frokost og vår vakre terrasse! Håper å se deg igjen! Alle beste ønsker.

Thank you very much for the review. We hope to see you again. Kind Regards

Dear Debbie, We hope you´re well and happy! I´m really sorry that you did not bring these issues during your stay, we would have done our best to correct them. We´re sorry that our breakfast wasn´t of your taste - there was plenty of variety to choose from and we could fulfill and specific request - we´re sorry for not knowing in time your unsatisfaction. Regarding your payment, as explained before, there is nothing that prevents us from not using the credit card that you have used to confirm your reservation with us - you shouldn´t use that card in the first place - we´re just following our partner rules. Once again, we´re sorry for not delivering a service that you could be happy with - we always do our best. Whenever is more convenient, please get in touch with the hotel to settle the pending bill. We wish you all the best and stay healthy. André Gonçalves

Vielen Dank für Ihre Bewertung. Es bedeutet uns sehr viel, Ihre Worte werden an alle Mitarbeiter weitergegeben. Freundliche Grüße.

Caro André, Muito obrigado pela sua pontuação. Os nossos cumprimentos,

Dear Ashley. Thank you for your words, they mean a lot to us and they will be passed on to all employees. We do our best to make our guests feel at home. Thank you for the recognition and it will be a pleasure to have you again with us.

Good afternoon. Thank you for your review. We appreciate you taking the time to provide us with your feedback. We are happy that your overall experience was memorable. Please accept our apologies in regards to the cleaning situation. We will discuss this with housekeeping to make sure it doesn't happen anymore. Wishing you the rest of a fantastic 2021. The Front Desk Manager, Laura Henriques.

Good afternoon. Thank you for your amazing review! Your comments will definitely be passed on to Priscila. We Humbly thank you for your notes and hope to meet you again in the future! Best regards on behalf of the entire team, The Front Desk Manager, Laura Henriques.

Boa tarde. Agradecemos o seu feedback. Lamentamos que não tenha tido a melhor experiência conosco. Se desejar aprofundar as suas notas acerca do hotel, por favor envie-nos um e-mail com as suas sugestões de melhoria. Teremos todo o gosto em analisá-las. Cumprimentos da parte da equipa do hotel. A Responsável pela Receção, Laura Henriques.

Thank you for you review! We appreciate your feedback and hope to see you again very soon! All the best,

Good morning. Thank you for your review. We appreciate your kind feedback. Your words will be passed on to the entire team. We hope to meet you again in the future. Best regards from the Sé Boutique Hotel team. The Front Desk Manager, Laura Henriques.

Hello, good afternoon. Thank you for your review! From your feedback, we are able to tell that you had a terrific time here in Madeira. We hope this means you will pay us another visit, whenever your travel brings you back to Funchal. Best regards on behalf of the entire team. The Front Desk Manager, Laura Henriques.

Good afternoon. Thank you so much for your review! The team thanks you for your kind remarks. We are happy to know you had an amazing stay with us. The Rooftop bar waits for your next visit. Best regards o behalf of the entire staff. The Front Desk Manager, Laura Henriques.

Good morning. Thank you for your review! The team appreciates your positive feedback. We are very happy to know you had a lovely stay with us and we wish to welcome you again in the future! Best regards on behalf of the entire team at Sé Boutique Hotel. The Front Desk Manager, Laura Henriques.

Good afternoon. Thank you so much for your feedback! We are happy you found our hotel cozy and could enjoy the home feel to it. Being this the low season, it's normal for the city to have fewer people walking around. We hope this doesn't keep you from coming back in the future. Best regards on behalf of the entire team at Sé Boutique Hotel. The Front Desk Manager, Laura Henriques.

Thank you for your feedback. We hope to see you again in a future opportunity. The Front Desk Manager, Laura Henriques.

Thank you for your review. Regards on behalf of the team at Sé Boutique Hotel. The Front Desk Manager, Laura Henriques.

Muchas gracias! El equipo de Sé Boutique Hotel.

Good morning. Thank you for your review! It was a pleasure to have you staying with us. We hope to see you again! Best regards, SBH Team.

Good evening. Thank you for your review. We apologize that your stay wasn't as enjoyable as you would like. We are still trying to sort out the air conditioning problem and we're sorry if the alternatives weren't provided sooner. We will pass on your comments to the Hotel's Administration. Regards from the entire Sé Boutique Hotel team. The Front Desk Manager, Laura Henriques.

Good afternoon. Thank you so much for your review! We hope to see you again in a future opportunity. Best regards from tne entire team at Sé Boutique Hotel. The Front Desk Manager, Laura Henriques.