Piscine extérieure, parasols de plage, chaises longues

Avis sur Barcelo Funchal Oldtown

5 out of 5
Barcelo Funchal Oldtown
Rua Da Alfandega 9, Funchal, Maadeira

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 62 avis sur 76." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 76." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 76." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 76." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 76." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Caroll-Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Mrs. Carol-Ann,Thank you so much for the time you took to give us your feedback.It's rewarding to see that you have enjoyed your stay in our hotel.Looking forward to welcoming you back soon.Best regards,

10/10 Excellent

Victoria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Incroyable !
Hôtel très propre. Très bien décoré. Personnel très aimable. Chambre et literie super. Piscine avec vue sur funchal et la cathédrale. Je recommande 1000 fois !!!!
Séjour de 1 nuit en octobre 2023
Réponse de Cristina Pérez, Directora General le 11 oct. 2023
Chère Victoria, Merci de votre préférence envers notre hôtel Barceló Funchal Oldtown pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.Nous sommes ravis de savoir que vous avez apprécié la propreté de l'hôtel, la décoration et la gentillesse de notre personnel. Il est également agréable de lire que vous avez trouvé notre literie confortable et que vous avez aimé notre piscine avec vue sur Funchal et la cathédrale. Votre recommandation à 1000 fois est très appréciée et nous sommes heureux que vous ayez passé un excellent séjour chez nous.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour incroyable
Très bien situé (en plein centre), propreté irréprochable, piscine sur le toit, rooftop et son bar, lit king size ++ : rapport qualité/prix incroyable !
Séjour de 1 nuit en mai 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 16 mai 2023
Cher hôte, Merci pour votre excellente appréciation sur votre séjour auprès de notre Barceló Funchal Oldtown. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.Nous sommes ravis que vous ayez apprécié votre séjour. Merci de souligner notre emplacement pratique, ainsi que le confort et la propreté de votre chambre.Nous espérons avoir l'opportunité de vous recevoir de nouveau parmi nous. Bien cordialement, Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Bien

MARY

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel met our needs - clean and pleasant rooms, good beds, good breakfast buffet, helpful staff. We were not pleased with the coffee service, nor did we find the lack of parking near by the hotel helpful. We were especially pleased with the assistance the front desk staff offered us around our very early departure and treansportation to the airport.
Séjour de 3 nuits en mai 2024
Réponse de Cristina Pérez, Directora General le 28 mai 2024
Dear Mary,We appreciate that you took the time to share your experience with us.We regret to hear that our coffee service did not meet your expectations and understand that the convenience of parking can greatly enhance the overall experience. While Barceló Funchal Oldtown does not have its own car park, we strive to assist our guests with alternative parking options in the vicinity.We are delighted to know that you found our rooms clean and pleasant, and that the breakfast buffet was to your satisfaction. It is also heartening to hear that our staff provided helpful assistance, particularly in regards to your early departure and airport transportation. The condition of our hotel and the amenities provided in our rooms are elements that we take pride in, so it is rewarding to know these aspects contributed positively to your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Bien

Jeffery

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 20 mai 2024
Dear Jeffery,Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Kristjan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff helped cancel flight and get refund because I could not get in touch with the airline in English.
Séjour de 13 nuits en avril 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 15 mai 2024
Dear Kristjan,Thank you for your review.We are thrilled to learn of your satisfaction with the assistance provided by our team during the unexpected challenge with your flight. It is our utmost priority to ensure our guests feel supported and cared for in all aspects during their time at Barceló Funchal Oldtown.Your commendation of the room cleanliness and hotel condition is greatly appreciated, reflecting our commitment to excellence in service and accommodation. Additionally, we are pleased that you found our room amenities to your liking, as we aim to offer a comfortable and relaxing experience for all our guests.We hope to welcome you again in the future. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

John, Sheffield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

10/10 Excellent

Raymond, Ipswich

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 14 nuits en avril 2024

10/10 Excellent

SERGIO, DORAL

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and great location to walk around the old town
Séjour de 3 nuits en avril 2024
Réponse de Cristina Pérez, Directora General le 1 mai 2024
Dear Sergio,Thank you very much for your kind feedback.It is heartening to learn that our central location provided the perfect base for you to explore the old town of Funchal. We are glad that the pristine cleanliness of our rooms, the impeccable condition of our facilities, and the attentive service from our team contributed to a flawless experience. We take pride in our modern amenities, which are thoughtfully designed for the comfort and satisfaction of our guests like yourself.We are especially delighted that you appreciated the modern design and the aesthetics of Barceló Funchal Oldtown, which we believe are integral in creating a charming and inviting atmosphere. Your positive feedback is incredibly motivating for us as we strive to deliver exceptional experiences for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous new hotel. Beautiful rooms. Exceptionally clean. Excellent location on quiet street. Delicious breakfast! I would stay here again and again.
Séjour de 3 nuits en avril 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 26 avr. 2024
Dear David, Thank you very much for your kind feedback.Your compliments regarding the impeccable cleanliness of our rooms, the exceptional state of our hotel, the high standard of service, and the quality of our room amenities are greatly valued. It is delightful to learn that our efforts to provide a superior guest experience resonated so well with you. The entire team at Barceló Funchal Oldtown takes pride in creating an environment that exudes comfort and elegance, and your recognition is the best reward we could ask for.We are also pleased to hear that our strategic location contributed to your enjoyment of the local cuisine and nearby attractions. Rest assured, the modern design and the special touches that reflect the island’s character are all there to ensure that every stay is a memorable one. Thank you for choosing us for your visit to Madeira, and for your recommendation.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Angela

Les points forts : Équipements
Barceló Funchal Oldtown was located in a great area. I traveled alone and they made my stay extra special. On my birthday there was a delicious chocolate cake and champagne in my room. Staff was amazing. Every single one! Thank you Barceló Funchal for such a wonderful experience! ☺️🥰
Séjour de 3 nuits en avril 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 24 avr. 2024
Dear Angela,Thank you for your positive feedback.It brings us immense joy to know that our location in the vibrant center of Funchal contributed to a memorable visit. We are particularly touched that the special attention we paid for your birthday, with a delightful chocolate cake and champagne, added a sparkle to your celebration.Our team is beaming with pride after reading your praise; every single member strives to deliver an exceptional experience to our valued guests. Thank you for acknowledging their efforts. At Barceló Funchal Oldtown, we are committed to creating wonderful experiences and it's heartwarming to know we succeeded with yours.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Marie-Eve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this hotel and will definitely go back on our next trip to Madeira. Although in the touristic area, it was really quiet. There is no parking on site but one is conveniently located at a walking distance. We enjoyed the location closed by the water to walk at night after dinner. Staff is welcoming.
Séjour de 3 nuits en avril 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 24 avr. 2024
Dear Marie-Eve,We appreciate that you took the time to share your experience with us.It is delightful to hear that our central location, close to the water and the tranquil environment, significantly contributed to your enjoyable stay. While we understand the convenience of on-site parking, we are glad that the nearby parking facilities met your needs effectively.We are also extremely pleased to know that our staff's warm hospitality made a positive impact on your visit. Your commendations on the cleanliness of your room and the overall condition of our hotel are sincerely appreciated, as is your recognition of the room amenities designed for comfort and relaxation. Rest assured that we will continue to uphold these high standards that resonated so well with you.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

karey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So happy with this property! We will recommend to all and would return!
Séjour de 2 nuits en mars 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 7 avr. 2024
Dear Karey,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements
Property had a good location right in the centre of the old town surrounded by bars and restaurants. This however means some noise on an evening especially from an adjacent club which was annoying. The hotel is new and well maintained but lacking luxury that you would expect at a five star, for example minimum toiletries (you have to ask via app) and average bed. Breakfast was good and included egg station, hot and cold dishes however was busy and due to being serve yourself coffee sometimes you queued a long time for the coffee machine Comfortable stay for a few nights but for me a good 4 star quality not true 5*. Location excellent and staff were very helpful when I contacted them in advance when I asked for help
Séjour de 3 nuits en mars 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 4 avr. 2024
Dear ElizabethWe appreciate that you took the time to share your experience with us.We are delighted to hear that you found our location to be excellent and appreciated the diligent efforts of our staff. It is also gratifying to know that our breakfast selection met your expectations and that the room cleanliness was to your satisfaction. We regret to hear that some aspects of your stay did not meet the high standards we strive to uphold. Please accept our apologies for any inconvenience caused by the noise from nearby venues. We understand the importance of a peaceful environment and will take your feedback into consideration. Regarding the amenities provided, our aim is to offer a seamless experience and we are currently exploring ways to ensure that our guests have immediate access to all the comforts they require. We acknowledge that the bed comfort did not live up to your expectations and we are continuously reviewing guest feedback to make improvements. Lastly, we apologize if the overall condition of the hotel did not reflect the luxury you anticipated; we are committed to providing a premium experience and will use your comments as an opportunity to enhance our facilities.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Robyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

Martin, Beaconsfield

Voyage en couple
Les points forts : Propreté
Breakfast area is like a staff canteen. Soulless and poor quality food, dreadful coffee from the machines, miserable staff and not best place to spend New Year’s breakfasts.
Séjour de 4 nuits en décembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 25 mars 2024
Dear Martin,Thank you for your review.We are disappointed to hear that your breakfast experience did not meet your expectations and you found the quality and atmosphere not to your liking. Our aim is to provide a delightful dining experience with our B-LikEat breakfasts, designed around organic and seasonal local produce, and it seems we fell short during your stay. Additionally, we regret that you perceived our staff to be less than cheerful. It is our priority to ensure that all guests are met with the highest level of courteous service. We appreciate your candid feedback on room cleanliness and amenities, and we're glad to know that these aspects were satisfactory to some extent. We take pride in our commitment to maintaining a modern and comfortable environment for our guests.We look forward to welcoming you back. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Alejandro Marcelino

Séjour de 4 nuits en mars 2024

10/10 Excellent

Michael

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and friendly staff. Surroundings can be noisy. Beautiful rooftop area with pool and amazing views.
Séjour de 3 nuits en mars 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 13 mars 2024
Dear Michael,Thank you for reviewing your stay with us.We regret to hear that the surroundings during your stay were not as tranquil as expected. Our central location offers both the convenience of proximity to local attractions and the vibrancy of urban life, which sometimes can carry a bit of noise. We continuously strive to provide a serene environment for our guests and appreciate your understanding.We are delighted to learn that you enjoyed the beautiful rooftop area and that the pool and views contributed to a memorable experience. It's also gratifying to know that you found our staff to be friendly and that the cleanliness and condition of our hotel, along with the room amenities and service, met your expectations to the fullest.We hope to see you again in the future. Kind regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

8/10 Bien

roldig

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty good
Séjour de 2 nuits en mars 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 13 mars 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.The entire team look forward to welcoming you back for a future visit.Kind regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Andrew

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent stay right in the centre of Funchal
Séjour de 4 nuits en mars 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 9 mars 2024
Dear Guest, Thank you very much for your kind feedback.It's heartening to hear that our central location in Funchal contributed positively to your stay and that you appreciated the cleanliness of our rooms, the condition of our hotel, the level of service provided by our team, and the amenities we offer. Our dedication to ensuring a memorable stay is reflected in your satisfaction with the modern comforts and conveniences we've incorporated into our design and hospitality.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Cristina Pérez . General Manager le 17 mars 2024
Dear Mark,Thank you so much for taking the time of giving us your feedback.We are delighted to know that you have enjoyed your stay with us.Looking forqward to welcoming you in the future.Best regards,

8/10 Bien

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en février 2024
Réponse de Cristina Pérez . General Manager le 17 mars 2024
Dear Simon,Thank yopu so much for taking the time of giving us your feedback.I'm happy to learn that you have enjoyed your stay with us.Looking forqward to welcoming you back soon.Best regards,

10/10 Excellent

Andre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Cristina Pérez . General Manager le 17 mars 2024
Boa tarde caro Sr. André,Antes de mais agradeço a sua avaliação.É com satisfação que recebemos o seu feedback, e que gostou da sua estadia connosco.Esperamos recebê-lo novamente no nosso hotel.Obrigada e cumprimentos,

2/10 Horrible

Antony, Dubai

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Mr. Antony,Thank you for your feedback. I'm sorry to learn that your experience wasn't up for your expectations.Please rest assured that we will have your review into consideration, to improve our services.Best regards

10/10 Excellent

Kristin

Séjour de 3 nuits en février 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Kristin,Thank you for your evaluation.We are very happy to learn that you have enjoyed your stay with us. It's with a sense of accomplishment that we receive your feedback.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Mr. Richard,We are thrilled to hear that you enjoyed our hotel, to be perfect for exploring Funchal and its surroundings. It's great to know that you appreciated our stylish design and well-appointed rooms, as we strive to provide a comfortable and enjoyable stay for our guests. Best regards,

10/10 Excellent

peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Echt een verrassing dit hotel, toplocatie en dicht bij de kerstsfeer, want daar gingen we voor. Zeker een aanrader. Je kan er ook goed eten.
Séjour de 4 nuits en décembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 31 janv. 2024
Beste Peter, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons deugd te horen dat onze locatie en de nabijheid van de kerstsfeer aan uw verwachtingen hebben voldaan. We zijn blij dat u het eten bij ons ook goed vond en onze aanbeveling waard vindt.Uw opmerking over de kamerfaciliteiten nemen we ter harte en we streven ernaar om deze waar mogelijk te verbeteren, zodat uw volgende verblijf nog comfortabeler zal zijn.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet, Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Ylva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Ylva,Thank you for your feedback.We are delighted to see that you have enjoyed your stay in Funchal, in our hotel.We hope to welcome you back in the near future.Best regards,

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous
The second time I’ve stayed at the Barcelo - fantastic hotel in the heart of Funchal. The rooms are spacious, stylish and well equipped. The rooftop pool and bar area is stunning and the staff throughout are very friendly and welcoming.
Séjour de 7 nuits en janvier 2024
Réponse de Cristina Pérez, Directora General Barceló Funchal le 15 janv. 2024
Dear Mike,Thank you very much for your kind feedback.We are delighted to hear that your second visit to our centrally located establishment was fantastic and that you found the rooms to be spacious, stylish, and well-equipped. It's wonderful to know that the stunning rooftop pool and bar area contributed to your enjoyment. Our team is heartened by your comments on their friendliness and welcoming nature.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Heleno

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Heleno,Thank you for your evaluation. It's really important for us to receive your feedback and understand that our work results in a memorable stay.Best regards,

10/10 Excellent

JANETE GOMES

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Estimada Sra. Janete Gomes,Antes de mais agradeço o tempo que dedicou ao nos dar a sua opinião.É com sentido de dever cumprido que recebemos o seu feedback.Esperamos poder recebê-la em breve no nosso hotel.Cumprimentos,

8/10 Bien

Bjørn

Séjour de 7 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 9 janv. 2024
Dear Bjørn,Thank you for taking the time to give us your evaluation regarding your recent stay in our hotel. We feel satisfied to see that you enjoyed the comfort and location and kindess of our staff.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 9 janv. 2024
Dear Mr. Ian,Thank you for your feedback. We feel very accomplished to learn that you have enjoyed your stay with us.Looking forward to welcoming you back in the near future.Best regards,

10/10 Excellent

Leif

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 9 janv. 2024
Dear Leif,Thank you so much for your feedback. It's with a sense of accomplishment that we learn that you have enjoyed your stay with us.We wish to welcome you back soon.Best regards,

10/10 Excellent

Simon, SALTBURN-BY-THE-SEA

Séjour de 4 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Dear Simon,Thank you for your feedback.We are happy to learn that you have enjoyed your stay with us.We hope to be welcoming you soon.Best regards,

10/10 Excellent

Ann Marie

Séjour de 3 nuits en décembre 2023
Réponse de Cristina Pérez . General Manager le 9 janv. 2024
Dear Ann Marie,Thank you so much for your feedback. We are happy to learn that you have enjoyed your stay with us.Looking forward to welcome you back in the near future.Best regards,

10/10 Excellent

Rodrigo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Cristina Pérez . General Manager le 21 févr. 2024
Estimado Sr. Rodrigo,Obrigada pelo seu feedback. É com satisfação que lemos que gostou da sua estadia.Esperamos poder recebê-lo novamente.Cumprimentos,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel, well placed in the Old Town. I love the interior design of the hotel, the bedroom and bathroom were fantastic. The buffet breakfast was amazing. All the staff were very friendly. Loved the bar and pool on the roof. A lovely hotel, would definitely stay here again. Thank you.
Séjour de 3 nuits en novembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 28 nov. 2023
Dear David, Thank you very much for your kind feedback.We're delighted that the design of our establishment resonated with you, reflecting the unique charm of our island's architecture. It's also fantastic to know that our rooftop bar and exclusive rooms, complete with premium amenities, contributed to your comfort and relaxation. Furthermore, our team is overjoyed that our breakfast exceeded your expectations with its variety of healthy and organic local produce. Your kind words about our team’s friendliness are greatly valued, as we strive to offer a welcoming experience for all our guests.We look forward to welcoming you back for another memorable experience. Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Virginie

Séjour de 1 nuit en novembre 2023
Réponse de Cristina Pérez . General Manager le 9 janv. 2024
Dear Virginie,Thank you so much for your feedback. We are happy to learn that you have enjoyed your stay with us.Hope to welcome you back soon.Best regards,

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel in a great location
Séjour de 6 nuits en novembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 18 nov. 2023
Dear Andrew, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be in an excellent location, which we believe is perfect for exploring the vibrant city and enjoying the local cuisine. It's wonderful to know that the cleanliness of our rooms met your expectations, providing a comfortable and serene environment for your stay. We also take pride in our hotel's condition, reflecting our commitment to maintaining a high standard for our guests. Furthermore, your commendation of our service is greatly appreciated, as our staff strives to ensure a memorable experience for every guest. Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel
Beautiful hotel in a great location - couldn’t fault it
Séjour de 5 nuits en novembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 16 nov. 2023
Dear Mike, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be beautiful and appreciated its convenient location. It's wonderful to know that our efforts to maintain cleanliness and provide top-notch service have contributed to a comfortable and enjoyable stay for you. Your recognition of the condition of our establishment and the comfort of our rooms is greatly valued, and we're thrilled that these aspects met your expectations.We look forward to welcoming you back for another memorable experience. Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Ellen

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect! Would 100% stay again!
Wonderful! The location is amazing. Right in the middle of everything, short walk to almost everywhere you’ll want to visit. Absolutely perfect. The hotel staff were fantastic. Almost every person we interacted with went above and beyond. There were two ladies who worked in the evening that stood out, one in the bar and one at reception. So friendly, nothing was too much and they even helped us find more of the wonderful chocolates that you have in the room when you arrive! Breakfast is one of the best breakfasts we’ve had in a hotel. The egg maker man is wonderful and made our stay even more special. He even remembered our omelette choice for the next day and was happy, charming and just the best way to start the day. The buffet was well stocked, changed slightly every day and had something for everyone. The beds are HUGE and so so comfy. Choice of 3 pillows- pure luxury. The rooms were great. Wonderful shower, aircon worked well and everything was very comfy. I saw some recent reviews about noisy evenings, we had no issue and only once heard some noise in morning. The only thing that wasn’t 10/10 was one afternoon when we stopped at the hotel restaurant for lunch. There was some live music outside so it was super busy and everyone was having a great time. Unfortunately there weren’t enough staff serving so it took around 40 mins to get a drink which was sadly flat and the a further 40 mins for our starters. We would however recommend Noz- great food.
Séjour de 4 nuits en novembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 7 nov. 2023
Dear Ellen, We appreciate that you took the time to share your experience with us.We are thrilled to hear that our prime location in the heart of Funchal made your stay convenient and enjoyable. Our staff takes great pride in providing exceptional service, and we are delighted that our team members at the bar and reception, as well as the egg maker at breakfast, made a positive impact on your stay. We appreciate your kind words about our comfortable rooms, luxurious bedding, and delicious B-LikEat breakfast buffet. However, we apologize for the delay in service during your lunch at our restaurant. We understand the importance of timely service and will work on improving this aspect for future guests. Thank you for recommending Noz Café Restaurant, and we are glad you enjoyed their food.We look forward to the pleasure of welcoming you back on future occasions. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

rhona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely spot to enjoy Funchal Hotel deserves its 5⭐️ rating
Séjour de 3 nuits en novembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 6 nov. 2023
Dear Rhona, Thank you for your positive feedback.We are thrilled to hear that you had a good stay with us.It's with a sens of accomplishment that we receive your feedback and keep us motivated to keep presenting an excellent service to our guests.We look forward to welcoming you back on a future occasion. Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Douglas

Séjour de 1 nuit en octobre 2023

8/10 Bien

elisabetta

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel in posizione centrale; molto comodo per ristoranti, negozi e passeggio
Séjour de 4 nuits en octobre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 4 nov. 2023
Gentile Elisabetta,Grazie per aver recensito il nostro hotel.Siamo lieti che abbia apprezzato la posizione centrale del nostro hotel, che offre comodità per ristoranti, negozi e passeggiate. La nostra posizione vicino all'Avenida do Mar e alla Cattedrale di Funchal è ideale per godersi la meravigliosa cucina di Madeira e scoprire le attrazioni della città.Ci fa piacere sapere che ha trovato la pulizia delle camere, le condizioni dell'hotel e il servizio soddisfacenti. Lavoriamo costantemente per mantenere elevati standard di qualità e comfort per i nostri ospiti.Grazie ancora una volta per aver scelto il nostro albergo. Saremmo felici di poterla ospitare di nuovo in occasione di un suo prossimo viaggio.Le porgiamo i più cordiali saluti.Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Neal J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A wonderful stay
We were vacationing on Madeira and found the hotel and staff to quite good. Wonderful accommodations, spacious rooms with all the amenities we could want. Excellent breakfasts each morning with a terrific omelette maker on staff. Great view from rooftop pool, exercise room operating 24 hours. Very good location with ocean just a block or two away.
Séjour de 4 nuits en octobre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 29 oct. 2023
Dear Neal, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our spacious rooms with all the amenities you could want, as well as our excellent B-LikEat breakfasts with a terrific omelette maker on staff. It's great to know that you appreciated the view from our rooftop pool and the convenience of our 24-hour exercise room. Our central location near the ocean and various attractions is indeed one of our hotel's highlights, and we're glad it contributed to your enjoyable stay.We truly appreciate your kind words and positive feedback, and we are thrilled that our staff provided you with exceptional service during your vacation.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel - staff - and location
Séjour de 4 nuits en octobre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 14 oct. 2023
Dear Kenneth, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel lovely and appreciated its prime location. It's great to know that our staff made a positive impression on you, as we strive to provide excellent service to all our guests. Your satisfaction with the cleanliness of the room, hotel condition, and room amenities is truly rewarding for our team.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this stay was excellent!
Séjour de 7 nuits en septembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 7 oct. 2023
Dear Alicia,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future occasion.Best regards,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Extremely clean with very comfortable bed. Centrally located. Very enjoyable stay.
Séjour de 3 nuits en septembre 2023
Réponse de Cristina Pérez, Directora General Barceló Funchal le 28 oct. 2023
Dear Paul, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel extremely clean and appreciated the comfort of our beds. Our central location is indeed a great advantage for our guests to explore the beautiful city of Funchal and its surroundings. We are glad that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina Pérez, Directora General Barceló Funchal Oldtown

10/10 Excellent

Claudio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en septembre 2023
Réponse de Cristina Pérez . Directora Geral le 5 oct. 2023
Estimado Sr. Cláudio,Agradeço a sua preferência pelo nosso hotel. É com um sentido de satisfação que recebo o seu feedback. Espero ter o gosto de recebê-lo novamente no nosso hotel.Cumprimentos,