Avis sur Grand Palladium Jamaica Resort & Spa All Inclusive
Grand Palladium Jamaica Resort & Spa All Inclusive
The Point, Lucea, Hanover
Avis
7,6
Bien
8,4/10
Propreté
7,8/10
Personnel et service
8,0/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
5 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Justine - Guest Services le 5 avr. 2024
Dear David,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
6/10 Satisfaisant
Gusman
1 sept. 2023
Gusman
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Supervisor le 12 sept. 2023
Dear Gusman, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.Warm regards,Krysten Nelson
8/10 Bien
Jody, Barrie
Voyage en groupe
29 avr. 2024
Les points forts : Propreté et équipements
Jody
Séjour de 3 nuits en avril 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Jody, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
10/10 Excellent
Sohajdeep
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sohajdeep
Séjour de 4 nuits en mars 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Sohajdeep, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though we are disappointed to learn that some experiences did not meet your expectations, we strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
10/10 Excellent
Ayda
Voyage en groupe
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ayda
Séjour de 6 nuits en avril 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Ayda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Elizabeth
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 29 avr. 2024
Dear Elizabeth, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
10/10 Excellent
Suzanne
Voyage en famille
27 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Suzanne
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 28 avr. 2024
Dear Suzanne, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
chaquita
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements
chaquita
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Chaquita, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
6/10 Satisfaisant
Charmaine
Voyage en famille
26 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Charmaine
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Charmaine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience
10/10 Excellent
EDWINA MILAGROS, BRONX
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
EDWINA MILAGROS
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Edwina Milagros, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We are happy to hear you enjoyed the western part of our lovely island. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Diana
26 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diana
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Diana, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Richard Robert
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard Robert
Séjour de 6 nuits en février 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Richard Robert, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
6/10 Satisfaisant
Diana, Toronto
Voyage en famille, Voyage en couple
25 avr. 2024
Diana
Séjour de 5 nuits en avril 2024
Réponse de Justine - Guest Services le 25 avr. 2024
Dear Diana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
2/10 Horrible
Kyla Angel
Voyage en famille
24 avr. 2024
Les points forts : Personnel et service
Kyla Angel
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience
10/10 Excellent
Rosalinda Venette
Voyage en famille
24 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Rosalinda Venette
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Casia
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casia
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
10/10 Excellent
Bianca
Voyage en famille avec de jeunes enfants
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bianca
Séjour de 4 nuits en mars 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
10/10 Excellent
Oscar Julian Rodriguez
Voyage en couple
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Oscar Julian Rodriguez
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 23 avr. 2024
Estimado Oscar Julian Rodriguez, Gracias por compartir una reseña de su experiencia en nuestro resort y elegirnos como su destino de vacaciones. Sus comentarios son un testimonio de la experiencia excepcional que brindamos a nuestros huéspedes, por lo que estamos muy contentos de que su estadía haya sido fantástica. Nos esforzamos diariamente para cumplir nuestra misión de convertir a los huéspedes en fanáticos y esperamos verlo nuevamente en una futura visita.
8/10 Bien
Angelena
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angelena
Séjour de 2 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
Steve
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steve
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 23 avr. 2024
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
6/10 Satisfaisant
Audria Annmarie Ricketts
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audria Annmarie Ricketts
Séjour de 4 nuits en mars 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience
10/10 Excellent
Marni
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marni
Séjour de 4 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
Corrine
Voyage en famille avec de jeunes enfants, Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Corrine
Séjour de 5 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
todd, Adell
Voyage en groupe
21 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
todd
Séjour de 8 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.
6/10 Satisfaisant
Sabrina
21 avr. 2024
Les points forts : Personnel et service
Sabrina
Séjour de 4 nuits en janvier 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience
2/10 Horrible
rhasheda
21 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
rhasheda
Séjour de 4 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
10/10 Excellent
Geraldine
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geraldine
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 18 avr. 2024
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Troy Courtney
Voyage en famille
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Troy Courtney
Séjour de 5 nuits en avril 2024
Réponse de Sansaria Smith le 18 avr. 2024
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
8/10 Bien
Fabiana Da Silva
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabiana Da Silva
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 17 avr. 2024
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
8/10 Bien
Vanessa, Deer Park
Voyage en famille avec de jeunes enfants, Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 17 avr. 2024
Dear Vanessa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
thomas
Voyage en groupe
15 avr. 2024
Les points forts : Équipements
Les points faibles : Propreté
thomas
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 15 avr. 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of the areas of improvement. We believe that our guests are the best ambassadors of our resort, and your review is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Brandie
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandie
Séjour de 10 nuits en avril 2024
Réponse de Chris-Ann Gayle le 14 avr. 2024
Hi Brandie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
4/10 Médiocre
Marlisha, los Angeles
Voyage en famille avec de jeunes enfants, Voyage en famille
9 avr. 2024
Les points faibles : Personnel et service
Marlisha
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 9 avr. 2024
Dear Marlisha, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.
8/10 Bien
Trevorlane
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Trevorlane
Séjour de 7 nuits en mars 2024
Réponse de Sansaria Smith le 8 avr. 2024
Dear Trevorlane, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Venesea
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Venesea
Séjour de 2 nuits en mars 2024
Réponse de Justine - Guest Services le 8 avr. 2024
Hi Venesea, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
8/10 Bien
orlando
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
orlando
Séjour de 5 nuits en mars 2024
Réponse de Justine - Guest Services le 8 avr. 2024
Dear Orlando, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.
8/10 Bien
Vickie
6 avr. 2024
Les points forts : Propreté
Vickie
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 7 avr. 2024
Dear Vickie, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
4/10 Médiocre
Rashesh M, Ahmedabad
Voyage en famille
5 avr. 2024
Rashesh M
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 6 avr. 2024
Dear Rashesh M, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.
8/10 Bien
Melisa, BURLESON
Voyage en couple
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melisa
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 6 avr. 2024
Dear Melisa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We are however saddened to hear that some aspects of your stay did not go well per say the security box issue and the restocking of the mini bar. we will be making the necessary steps to correct and improve on these parts of the service as We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Feng
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Feng
Séjour de 6 nuits en mars 2024
Réponse de Sansaria Smith le 3 avr. 2024
Dear Feng,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again
8/10 Bien
Kelly
Voyage en famille
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kelly
Séjour de 3 nuits en mars 2024
Réponse de Sansaria Smith le 4 avr. 2024
Dear Kelly, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite some of the the less than favorable dinning experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
10/10 Excellent
Attorine
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Attorine
Séjour de 4 nuits en mars 2024
Réponse de Justine - Guest Services le 2 avr. 2024
Dear Attorine Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
8/10 Bien
CHRISTINE
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CHRISTINE
Séjour de 3 nuits en mars 2024
Réponse de Justine - Guest Services le 2 avr. 2024
Dear Christine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.
8/10 Bien
DEEPA SOUNDARA
Voyage en famille
1 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
DEEPA SOUNDARA
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 1 avr. 2024
Dear Deepa Soundara, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Olga
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olga
Séjour de 7 nuits en mars 2024
Réponse de Sansaria Smith le 1 avr. 2024
Dear Olga Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Sandra
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 31 mars 2024
Dear Sandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
10/10 Excellent
Connie
Voyage en famille avec de jeunes enfants, Voyage en groupe, Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Connie
Séjour de 6 nuits en mars 2024
Réponse de Sansaria Smith le 30 mars 2024
Dear Connie Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!
2/10 Horrible
abigail
Voyage en famille
28 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
abigail
Séjour de 3 nuits en mars 2024
Réponse de Sansaria Smith le 29 mars 2024
Dear Abigail, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.
6/10 Satisfaisant
Pilar
27 mars 2024
Pilar
Séjour de 4 nuits en mars 2024
Réponse de Amanda Chin le 28 mars 2024
Dear Pilar, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite the less than favorable experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.
10/10 Excellent
Bharat
Voyage en famille avec de jeunes enfants
27 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bharat
Séjour de 4 nuits en mars 2024
Réponse de Amanda Chin le 27 mars 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!