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Avis sur Grand Palladium Jamaica Resort & Spa All Inclusive

4.5 out of 5
Grand Palladium Jamaica Resort & Spa All Inclusive
The Point, Lucea, Hanover

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 494 avis sur 1224." "
Note des voyageurs de 8 (Bien), d’après 315 avis sur 1224." "
Note des voyageurs de 6 (Satisfaisant), d’après 187 avis sur 1224." "
Note des voyageurs de 4 (Médiocre), d’après 104 avis sur 1224." "
Note des voyageurs de 2 (Horrible), d’après 124 avis sur 1224." "

8,4/10

Propreté

7,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

david

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The team and establisment are both impecable ! Any issue they will bebvery devoted to fix it ! We had an amazing stay !
Séjour de 3 nuits en avril 2024
Réponse de Justine - Guest Services le 5 avr. 2024
Dear David,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Satisfaisant

Gusman

The service and the food was not so excéllebt People at the front desk were rude Etc
Séjour de 3 nuits en août 2023
Réponse de Guest Relations Supervisor le 12 sept. 2023
Dear Gusman, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.Warm regards,Krysten Nelson

4/10 Médiocre

Melissa

Voyage en famille, Voyage en groupe
Les points faibles : Personnel et service
This resort was not a great experience. My sister had a wedding here and was not treated well after bringing a huge party to their resort. The staff was either very rude or really nice but nothing was urgent to them. There were a lot of arrangements that did not occur or failed to provide. The food was not good nor were the drinks. Unfortunately, I would not recommend this resort to others.
Séjour de 4 nuits en mai 2024
Réponse de Abigail Facey le 15 mai 2024
Dear Melissa, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that your sister's wedding arrangements did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Nichole Davis, Bolingbrook

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my 9th visit to this resort. I can't imagine staying anywhere else in Jamaica. The room was updated and clean. The staff are always kind and willing to help. Yoga by the beach is great, dancing at the Infinity Bar is awesome and the food is delicious.
Séjour de 5 nuits en mai 2024
Réponse de Abigail Facey le 15 mai 2024
Dear Nichole Davis, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Abigail Facey le 16 mai 2024
Dear Melissa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Eddie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was excellent and extremely courteous. The property is beautiful and the main pool is like no other. The room seemed recently refurbished and had a nice new feel to it, however, the furniture seemed like the same previous furniture. Food was great and the buffet had good variety. Overall it was a very pleasant and enjoyable stay.
Séjour de 2 nuits en mai 2024
Réponse de Abigail Facey le 14 mai 2024
Dear Eddie, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 Bien

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place was nice will be back
Séjour de 4 nuits en mai 2024
Réponse de Ashley-Ann Dunkley- Guest Services le 13 mai 2024
Dear Timothy, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Mellika

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff members are very welcoming and kind. I’ve stay at this resort before 10/10.
Séjour de 4 nuits en avril 2024
Réponse de Justine - Guest Services le 7 mai 2024
Dear Mellika,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very good
Séjour de 5 nuits en avril 2024
Réponse de Ashley-Ann Dunkley le 3 mai 2024
Dear Sara, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Gregg

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Some of the staff in certain areas of the resort were less than helpful. Others went above and beyond to make sure we were happy. The pros outweigh the cons, but sadly, we won’t be back to this resort.
Séjour de 10 nuits en avril 2024
Réponse de Justine - Guest Services le 2 mai 2024
Dear Gregg, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 Satisfaisant

Silvana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was great after we were able to checkin to our room. We arrived for a family vacation to the resort around 12 pm and we were fully aware that check in was at 3pm and we were informed our room was not ready at time of arrival. We had lunch and enjoyed the property around until it was time dor check. 3pm came and we were informed room would not be ready for another hour at that point we asked to speak to a supervisor because we were told we would be informed through email and that was not the case. We found out by going to the receptionist and asking. At that point we asked to speak to a supervisor and automatically the receptionist at the front desk found an available unit for us without an issue. This goes to show that if you dont ask for higher ups they sucker you to believe that you have to wait but the minute you ask for supervisor they make accomodations. Other than that my stay was great. My family and i enjoyed our stay. The staff was amazing. Food was great i will go back in the future again
Séjour de 5 nuits en avril 2024
Réponse de Justine - Guest Services le 2 mai 2024
Dear Silvana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Baljeet

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to relax and enjoy
Séjour de 5 nuits en avril 2024
Réponse de Abigail Facey le 1 mai 2024
Dear Baljeet, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Jody, Barrie

Voyage en groupe
Les points forts : Propreté et équipements
Excellent evening cocktail options including music. Trecia at Poseidon served us wonderfully. All other servers were laissez faire, tough to get tea/coffee or water refills when at the restaurants.
Séjour de 3 nuits en avril 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Jody, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Sohajdeep

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Activities, property, dining options are amazing. Staff needs better training and management.
Séjour de 4 nuits en mars 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Sohajdeep, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though we are disappointed to learn that some experiences did not meet your expectations, we strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Ayda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property exceeded all my expectations. I will be back again to this beautiful resort
Séjour de 6 nuits en avril 2024
Réponse de Justine - Guest Services le 30 avr. 2024
Dear Ayda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great family spot. If you are looking to mostly stay at the resort and make use of all the amenities this is a great place. The kids activities are exceptional. It’s pretty far out from other busy areas of Jamaica but a few minutes from Dolphin Cove which was lots of fun swimming with the dolphins. Negril is about a 45min drive.
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 29 avr. 2024
Dear Elizabeth, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Suzanne

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
People were very nice.
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 28 avr. 2024
Dear Suzanne, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Bien

chaquita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was good food and peace and quiet
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Chaquita, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Satisfaisant

Charmaine

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The facility lacks Communication, the staff weren't always pleasant .
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Charmaine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 Excellent

EDWINA MILAGROS, BRONX

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arrived 4-19 and we had an absolutely amazing stay. This is our 2nd time staying here and we already can’t wait to return. The staff here are so friendly and always willing to go the extra mile. I would recommend bringing cash before hand as the ATMs ran out of cash. Catamaran to 7mile beach, Negril and Ricks cafe is a must ! You can book at the hotel on the ground level by the store.
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Edwina Milagros, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We are happy to hear you enjoyed the western part of our lovely island. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fun!
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Diana, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Richard Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Sansaria Smith le 26 avr. 2024
Dear Richard Robert, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Satisfaisant

Diana, Toronto

Voyage en famille, Voyage en couple
Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.
Séjour de 5 nuits en avril 2024
Réponse de Justine - Guest Services le 25 avr. 2024
Dear Diana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

2/10 Horrible

Kyla Angel

Voyage en famille
Les points forts : Personnel et service
The food was terrible but MOST not all, most of the staff were friendly. The area was clean to some extent but could be done better. Overall the experience was a 6.5/10. So not horrible. I would stay here again but only if this was my only last option.
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 Excellent

Rosalinda Venette

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I did not like all the walking. The restaurants were all booked!!
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Casia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value for money.
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Bianca

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place and great staff
Séjour de 4 nuits en mars 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Oscar Julian Rodriguez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amplitud del hotel, acceso a playas, piscinas, deportes acuaticos
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 23 avr. 2024
Estimado Oscar Julian Rodriguez, Gracias por compartir una reseña de su experiencia en nuestro resort y elegirnos como su destino de vacaciones. Sus comentarios son un testimonio de la experiencia excepcional que brindamos a nuestros huéspedes, por lo que estamos muy contentos de que su estadía haya sido fantástica. Nos esforzamos diariamente para cumplir nuestra misión de convertir a los huéspedes en fanáticos y esperamos verlo nuevamente en una futura visita.

10/10 Excellent

Melissa

Séjour de 5 nuits en avril 2024
Réponse de Ashley-Ann Dunkley- Guest Services le 13 mai 2024
Dear Melissa, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 Bien

Angelena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Bien

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend. Would come back
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 23 avr. 2024
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Satisfaisant

Audria Annmarie Ricketts

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Sansaria Smith le 24 avr. 2024
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience

10/10 Excellent

Marni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food options were abundant and excellent. Great service. Rooms were a great size and perfectly clean. Pool area gorgous. Lovely quieter beach. Shallow warm and sandy. Super easy for my husband and I and our 3 20-something children to enjoy. Would happily return
Séjour de 4 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Bien

Corrine

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point
Séjour de 5 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Dubraska Josefina Vasquez

Séjour de 4 nuits en avril 2024
Réponse de Ashley-Ann Dunkley le 12 mai 2024
Dear Dubraska Vasquez Josefina, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 Bien

todd, Adell

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful resort! Ala carte restaurant's very good. Buffet just ok. Staff needs to realise your working in hospitality a smile , interaction with guests is a part of the job.
Séjour de 8 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Melissa

Séjour de 4 nuits en avril 2024
Réponse de Ashley-Ann Dunkley le 12 mai 2024
Dear Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Satisfaisant

Sabrina

Les points forts : Personnel et service
Would not go back
Séjour de 4 nuits en janvier 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

2/10 Horrible

rhasheda

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Justine - Guest Services le 22 avr. 2024
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Geraldine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
Séjour de 7 nuits en avril 2024
Réponse de Sansaria Smith le 18 avr. 2024
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Troy Courtney

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful location on the water
Séjour de 5 nuits en avril 2024
Réponse de Sansaria Smith le 18 avr. 2024
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Fabiana Da Silva

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awsome place
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 17 avr. 2024
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Vanessa, Deer Park

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
GREAT resort for families. My husband and I loved the fact that they had child care services during the day between the hours of 9am and 5pm with a break from 12-2pm where you need to have your kids (ages 1 and above). Afterwards you have the options of nannies services. It was the perfect balance for us so we had our adult time and family time. They downside was the food. Were foodies and the quantity wasn't good. The coffee shop amazing though. Concierge service was good, we reserved a cabana one afternoon with waitress services. Actually wouldn't mind too much coming back.
Séjour de 3 nuits en avril 2024
Réponse de Sansaria Smith le 17 avr. 2024
Dear Vanessa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Bien

thomas

Voyage en groupe
Les points forts : Équipements
Les points faibles : Propreté
The overall trip was good, but the cleanliness of my room was not up to standards. We did not get clean face towels on the three nights we stayed. The floor in the bathroom was not swept or mopped during our stay. Refilling the mini bar was supposed to be done nightly but it was refilled once. The mirrors were never wiped and we decided to not use the jet tub because it was never properly cleaned. The food was good and the atmosphere was pleasant. Some of the staff were very nice but others seemed that they were at the wrong job. We had a great time but there is a lot of opportunity at the resort to make it a great place to stay. I want to suggest that the resort place a questionnaire on your checkin if you would like to explore club membership or vacation packages with bonuses. This will help the guest in enjoying their vacation instead of being harassed about attending a session just to get a couple of discounts.
Séjour de 4 nuits en avril 2024
Réponse de Sansaria Smith le 15 avr. 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of the areas of improvement. We believe that our guests are the best ambassadors of our resort, and your review is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Brandie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and services. The beaches were amazing and the water was beautiful. We can’t wait to come back!
Séjour de 10 nuits en avril 2024
Réponse de Chris-Ann Gayle le 14 avr. 2024
Hi Brandie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

Ramdath

Séjour de 5 nuits en mars 2024
Réponse de Abigail Facey le 1 mai 2024
Dear Ramdath, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 Médiocre

Marlisha, los Angeles

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service
Staff were very rude and inconsiderate from the registration/check in process to the shuttle drivers. They expected tips even after providing bad service. Some drivers wouldn’t even say thank you after receiving tips.
Séjour de 5 nuits en mars 2024
Réponse de Sansaria Smith le 9 avr. 2024
Dear Marlisha, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Bien

Trevorlane

Les points forts : Propreté, personnel et service, équipements
Property could do with some updating. Tiles in the shower, bathroom and sweet. Steps in the nain areas. Otherwise mostly good.
Séjour de 7 nuits en mars 2024
Réponse de Sansaria Smith le 8 avr. 2024
Dear Trevorlane, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Venesea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it!!!!!
Séjour de 2 nuits en mars 2024
Réponse de Justine - Guest Services le 8 avr. 2024
Hi Venesea, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Bien

orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Justine - Guest Services le 8 avr. 2024
Dear Orlando, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.