Façade de l’hébergement

Avis sur Palácio Ludovice Wine Experience Hotel

5 out of 5
Palácio Ludovice Wine Experience Hotel
R. de São Pedro de Alcântara, 39-49, Lisbon, Lisboa

Avis

9,8

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 241 avis sur 273." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 273." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 273." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 273." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 273." "

10/10

Propreté

9,8/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marja

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bonne localisation, décoration soignée et personnel amiable
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 6 mars 2024
Chere Madame Marja,Merci d'avoir écrit un autre chapitre important d'une histoire vieille de plus de 300 ans.L'ensemble de notre personnel s'engage à offrir à nos précieux clients des expériences mémorables et il est très gratifiant de recevoir un commentaire tel que le vôtre, qui est une véritable motivation pour nous tous. "Nous sommes ce que nous faisons de manière répétée" - Aristóteles.Nous espérons avoir l'occasion de vous accueillir la prochaine fois à Lisbonne!Cordialment,Inês Subtil

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Supervisor le 29 févr. 2024
Dear Mr. Jonathan Hamel,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to read that you had a fantastic experience in our Palace located in a such charming neighborhood."Happiness is not by chance, but by choice" - Jim Rohn.We are looking forward to welcome once again, hopefully soon!Kindest Regards, Inês Subtil

10/10 Excellent

Maxime

Séjour de 1 nuit en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Chère Madame Maxime Bidon,Nous vous remercions d'avoir écrit un nouveau chapitre important d'une histoire vieille de plus de 300 ans. Nous sommes ravis de lire que vous avez vécu une expérience fantastique dans notre palais.Nous espérons vous accueillir bientôt lors d'une prochaine visite à Lisbonne !Cordialment,Inês Subtil

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour fantastique
Un séjour fantastique tout simplement ! Un service au top, emplacement parfait et chambre tres belle et propre ! Je recommande vivement cet établissement.
Séjour de 2 nuits en janvier 2024
Réponse de Palácio Ludovice Wine Experience Hotel le 9 janv. 2024
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be my pleasure to proudly share your ‘super’ feedback with all our dedicated team. "Joy is not in things; it is in us." - Richard WagnerHope to have the pleasure of welcoming you back in a near future.Sincerely, Ricardo Dias Assistant Front Office Manager

10/10 Excellent

Fazyla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Palácio Ludovice Wine Experience Hotel le 28 déc. 2023
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years. Your review is very important to us and we will share it with the entire Palácio Ludovice Team.“Things work best for those who make the best of how things work out” – John WoodenHope to have the pleasure of welcoming you back in a near future.Sincerely, Ricardo Dias Assistant Front Office Manager

10/10 Excellent

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
-
Séjour de 4 nuits en septembre 2023
Réponse de Palácio Ludovice Hotel le 3 oct. 2023
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years. Your review is very important to us.“Music in the soul can be heard by the universe.” - Lao TzuHope to have the pleasure of welcoming you back in a near future.Sincerely, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Pierre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing to add. Nice place and nice people including the concierge Rachel. She was so nice and her recommendations for the restaurant was awesome.
Séjour de 2 nuits en mai 2023
Réponse de Palácio Ludovice Hotel le 25 mai 2023
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be my pleasure to proudly share your ‘super’ feedback with all our dedicated team. Thank you so much!!! "Happiness comes in waves. It'll find you again." - UnknownHope to have the pleasure of welcoming you back in a near future.Sincerely, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Marie-Valentine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de Palácio Ludovice Hotel le 12 mai 2023
Cher client, Merci d’avoir écrit un autre chapitre important d’une histoire de plus de 300 ans.Votre évaluation est très importante pour nous."Fais de ta vie un rêve, et d'un rêve, une réalité." - Antoine de Saint-Exupéry.J'espère avoir le plaisir de vous accueillir dans un prochain séjour.Cordialement, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent: équipe, localisation et hotel
Amabilité, professionnalisme, efficacité, disponibilité, équipe à l'écoute des clients. Chambre avec une vue exceptionnelle. Localisation optimale. Établissement hautement recommandé.
Séjour de 2 nuits en janvier 2023
Réponse de Palácio Ludovice Hotel le 28 janv. 2023
Cher client, Merci d’avoir écrit un autre chapitre important d’une histoire de plus de 300 ans.Tout notre personnel s'engage à offrir à tous nos précieux invités des expériences mémorables et il est très gratifiant de recevoir un commentaire comme le vôtre qui est une véritable motivation pour nous tous.“Au milieu de l'hiver, j'ai découvert en moi un invincible été.” - Albert CamusJ'espère avoir le plaisir de vous accueillir dans un prochain séjour.Cordialement, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Audrey

10/10 Excellent

Didier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxe et calme dans un quartier animé.
Très bon emplacement pour cet hôtel de charme, palais du 18em rénové avec beaucoup de goût. Gentillesse et attentions du personnel, excellent barman et bon restaurant. Les chambres sont confortables et remarquablement insonorisées. Séjour très agréable.
Séjour de 5 nuits en novembre 2022
Réponse de Palácio Ludovice Hotel le 23 nov. 2022
Cher client, Merci d’avoir écrit un autre chapitre important d’une histoire de plus de 300 ans.Tout notre personnel s'engage à offrir à tous nos précieux invités des expériences mémorables et il est très gratifiant de recevoir un commentaire comme le vôtre qui est une véritable motivation pour nous tous.Merci d'avoir partagé la photographie avec nous! "On ne change pas une équipe qui gagne."J'espère avoir le plaisir de vous accueillir dans un prochain séjour.Cordialement, Raquel Ferreira Guest Relations Manager

10/10 Excellent

S

Séjour de 6 nuits en août 2022
Réponse de Palácio Ludovice Hotel le 26 août 2022
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years. Your review is very important to us!“You have to leave the island to see the island. We don't see each other if we don't get out of ourselves.” - Jose SaramagoHope to have the pleasure of welcoming you back in a near future.Sincerely, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel très bien situé en plein cœur de Lisbonne, personnel courtois, attentionné bref je recommande fortement
Séjour de 2 nuits en août 2022
Réponse de Palácio Ludovice Hotel le 5 août 2022
Cher client, Merci d’avoir écrit un autre chapitre important d’une histoire de plus de 300 ans. Tout notre personnel s'engage à offrir à tous nos précieux invités des expériences mémorables et il est très gratifiant de recevoir un commentaire comme le vôtre qui est une véritable motivation pour nous tous. "A coeur vaillant rien d'impossible." - Jacques Cœur J'espère avoir le plaisir de vous accueillir dans un prochain séjour. Cordialement, Raquel Ferreira Guest Relations Manager

10/10 Excellent

Srikar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay!
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Supervisor le 28 mai 2024
Dear Mr. Srikar Reddy,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. "If you cannot do great things, do small things in a great way." — Napoleon HillWe hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So comfortable, helpful staff, the room felt like home! On site amenities and i wish i could have stayed longer.
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 28 mai 2024
Dear Mrs. Amber Molina,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. “Success is only meaningful and enjoyable if it feels like your own.” — Michelle ObamaWe hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Benny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location within walking distance to everything! However, the elevators from town was not running so we had to walk up the steep hill daily from town. The rooms were spacious and clean. The breakfast offered a variety of continental food as well as an Ala carte menu. Friendly staff. Would definitely stay again!!!
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Supervisor le 28 mai 2024
Dear Mr. Benny Hom,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Aya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel are just incredible! Everyone is so kind and welcoming. We had a wonderful stay and can’t wait to be back!
Séjour de 3 nuits en mai 2024
Réponse de Guest Relations Supervisor le 28 mai 2024
Dear Mrs. Aya Alshahwany,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. "You'll never do a whole lot unless you're brave enough to try." — Dolly PartonWe hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Laura

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, staff is super helpful. Rooms and services everyday are amazing and go above and beyond. Room was better than expected.
Séjour de 4 nuits en mai 2024
Réponse de Guest Relations Supervisor le 28 mai 2024
Dear Mrs. Laura James,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. "The time is always right to do what is right." — Martin Luther King Jr.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

8/10 Bien

Maureen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great, lively neighborhood with many restaurant options
Séjour de 2 nuits en mai 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mrs. Maureen Buick,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us."The most important thing is to try and inspire people so that they can be great in whatever they want to do." – Kobe Bryant.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Most elevated hotel. Everyone was exceptionally friendly and helpful. The little touches like turn down service and needs check made the stay feel special. The restaurant was beautiful and the spa totally enjoyable. I can’t say enough excellent things. The location was great, near everything, exciting restaurants and night life. Easy six star stay
Séjour de 6 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mr. John Kupchaunis,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us."The point is not to pay back kindness but to pass it on" - Julia Alvarez.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

David

Séjour de 1 nuit en avril 2024

10/10 Excellent

john

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Classical elegance and superb front desk and housekeeping.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mr. John Kay,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to share your feedback with all our dedicated team. "Find a job you enjoy doing, and you will never have to work a day in your life" - Mark TwainWe hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

8/10 Bien

TAMMY

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want to be in a lively neighborhood but with great service, extra large room and overall great hotel this is for you.
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mrs. Tammy Alvino,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours. It will be a pleasure to proudly share your feedback with all our dedicated team. "Do what you love and you will never work a day in your life" - Marc Anthony.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Susie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Allison

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved staying at this hotel! Staff was beyond friendly and helpful. Room was beautiful but small. Very convenient to many attractions and restaurants. Would definitely stay here again !
Séjour de 2 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mrs. Allison Moreida,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. "Do not be afraid of perfection, you will never achieve it" - Salvador Dali.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Cristina

Séjour de 1 nuit en avril 2024

10/10 Excellent

Cristina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will definitely stay here again. Perfection. Federico restaurant was fantastic, as well as our bartender.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mrs. Cristina Vincentelli,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. We are delighted to read that you had a fantastic experience and that our team provided such excellent service that exceeded / reached your expectations! Your positive review greatly motivates us to continuously improve our services and maintain our commitment to excellence. "The more you work, more luck you will have" - Thomas Jefferson.We are grateful for the opportunity to have you as our guest, and we look forward to welcoming you back, hopefully soon! Kindest Regards, Inês Subtil

10/10 Excellent

Sharon Mary

Séjour de 3 nuits en février 2024

10/10 Excellent

Karel M, Sint Niklaas

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
we zijn absoluut verbluft door de kwaliteiten van jullie tophotel. Het verblijf overtrof onze verwachtingen. Prachtig historisch gebouw, zeer passende aankleding en eigentijdse inrichting met moderne hoogstaande toetsen. Zeer vriendelijk en behulpzaam personeel die werkten alsof het voor henzelf was. Zeer uitgebreid en gevarieerd ontbijt met versbereide warme gerechten. Uitgebreide wijnkaart en uitstekende sommeliers. De producten van Caudalie en de aangeboden verzorging waren het perfecte toetje op dit uitstekend stadsverblijf. Proficiat.
Séjour de 3 nuits en avril 2024
Réponse de Guest Relations Supervisor le 11 mai 2024
Dear Mrs. Karel Hoye,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. We are delighted to read that you had a fantastic experience and that our team provided such excellent service that exceeded / reached your expectations! Your positive review greatly motivates us to continuously improve our services and maintain our commitment to excellence. "We are what we repeatedly do". - Aristóteles.We are grateful for the opportunity to have you as our guest, and we look forward to welcoming you back, hopefully soon! Kindest Regards, Inês Subtil

6/10 Satisfaisant

SANJAY

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Housekeeping not upto mark. Concierge service needs to be better. Room with small window though beds were quite comfortable and location was very central
Séjour de 2 nuits en mars 2024
Réponse de Guest Relations Supervisor le 30 mars 2024
Dear Mr. Sanjay Kapur,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. We truly regret to hear that several things throughout your stay haven’t met your expectations. Everyday, all our dedicated team give the utmost to comply with our guest needs and we are surprised when reading your comment that even when we promptly assist you with all reservations, during and after your stay, you considered our concierge service lame. Furthermore, on your departure, one of our staff member carried your luggage to the following hotel next door proving the excelent service we strive to provide. Lastly, on our side, the turndown service was carried out according with our procedures and understood by you. However, we take note of your comment and we will share with the entire team as we strive to improve every day with our guests feedback.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês SubtilKindest Regards,

10/10 Excellent

Kerri

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great bartenders!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Luiza, Brussels

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really liked the hotel, the location, the decoration. The breakfast was delicious and the staff very good.
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Supervisor le 2 avr. 2024
Dear Guest,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Mike

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
With our VIP Access they brought a sweet treat and an drink every night. The staff was super helpful and friendly (Thanks Tiago!!) Everyone was wonderful. It has a beautiful (& tasty) restaurant. Loved it very much.
Séjour de 6 nuits en mars 2024
Réponse de Guest Relations Supervisor le 2 avr. 2024
Dear Guest,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team, specially Tiago.We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Haitao

Séjour de 2 nuits en février 2024

10/10 Excellent

Angela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was amazing and very friendly. The hotel is beautiful and offered delicious food and wine.
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Supervisor le 2 avr. 2024
Dear Guest,Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. All our staff is committed in providing to all our valued guests memorable experiences and it is very rewarding to receive a comment such as yours that is a truly motivation to all of us. It will be a pleasure to proudly share your feedback with all our dedicated team. We hope that we may have the opportunity of welcoming you next time in Lisbon! Kindest Regards, Inês Subtil

10/10 Excellent

Miguel

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excelente ubicación, muy buen servicio cuartos muy cómodos y excelente servicio!
Séjour de 3 nuits en mars 2024
Réponse de Guest Relations Supervisor le 2 avr. 2024
Estimado Señor Miguel,Gracias por escribir otro capítulo importante en una historia de más de 300 años y por tomarse el tiempo de hacernos llegar sus comentarios, que son muy importantes para nosotros y merecen toda nuestra atención. Todo nuestro personal está comprometido a proporcionar a todos nuestros valiosos huéspedes experiencias memorables y es muy gratificante recibir un comentario como el suyo, que es una verdadera motivación para todos nosotros. Será un placer compartir sus comentarios con todo nuestro equipo, especialmente con Pedro y Junior.¡Esperamos tener la oportunidad de darle la bienvenida la próxima vez en Lisboa! Un cordial saludo, Inês Subtil

10/10 Excellent

alex

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel in a historical building . Newly renovated . Beautiful interior . Su po er comfortable beds and pillows and sheets . Beautifully appointed rooms . Luxurious skin products . We received a complimentary dessert brought in to the room every night around 5 pm . Espresso machine and fresh water in the room . Robes , slippers , umbrellas and all the amenities were top quality . Delicious restaurant Federico's you must try . Located in beautiful part of town . Highly recommend
Séjour de 4 nuits en février 2024
Réponse de Guest Relations Supervisor le 29 févr. 2024
Dear Guest,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to hear that you thoroughly enjoyed your stay. On behalf of our entire team we would like to thank you for your very kind feedback which motivates us to continuously improve our services and maintain our commitment to excellence."We are what we repeatedly do." - Aristóteles.We are grateful for the opportunity to have you as our Guest, and we look forward to welcoming you once again next time in Lisbon.Kindest Regards,Inês Subtil

10/10 Excellent

Edward

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very charming and given the neighborhood, very quiet
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Supervisor le 29 févr. 2024
Dear Edward Watkins,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to read that you had a fantastic experience in our Palace located in a such charming neighborhood."The only way to do great work is to love what you do" - Steve Jobs.We look forward to welcome you next time in Lisbon, hopefully soon!Kindest Regards,Inês Subtil

10/10 Excellent

Tyler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is very beautiful and the staff were very friendly and knowledgeable. We had a great experience with all of the staff at this hotel especially Ricardo who helped us with our check in and made sure our honeymoon stay was extra special! The room was very clean and comfortable and sound proof. The hotel is in a busy area which you would have no idea.
Séjour de 2 nuits en février 2024
Réponse de Inês Subtil | Guest Relations Supervisor le 27 févr. 2024
Dear Guest, Thank you for writing another important chapter in a story with more than 300 years and for the time spent to provide us with your feedback which is very important for us and deserves all our attention. We are glad to hear that you enjoy our staff performance, specially Ricardo. "Everything you can imagine is real" - Pablo Picasso. It was a real pleasure for us to have you as our Guest, and we hope to welcome you once again, next time in Lisbon! Kindest Regards

8/10 Bien

Hilda hi

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Dear Mrs. Hilda Yim,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to read that you had a fantastic experience in our Palace.We look forward to welcome you next time in Lisbon, hopefully soon!Kindest Regards,Inês Subtil

8/10 Bien

Ivonne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Dear Mrs. Ivonne Rivera,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to read that you had a fantastic experience in our Palace.We look forward to welcome you next time in Lisbon, hopefully soon!Kindest Regards,Inês Subtil

2/10 Horrible

Dae Gun, Chula Vista

Séjour de 2 nuits en février 2024

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

10/10 Excellent

Marcela

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Estimada Sra. Marcela Kalid,Obrigado por escrever mais um capítulo importante de uma história com mais de 300 anos. Ficamos muito satisfeitos por ler que teve uma experiência fantástica no nosso Palácio.Esperamos recebê-la em breve numa futura visita a Lisboa!Melhores cumprimentos,Inês Subtil

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Dear Mrs. Ling Yang,Thank you for writing another important chapter in a story with more than 300 years. We are delighted to read that you enjoyed your stay in our Palace.We look forward to welcome you next time in Lisbon, hopefully soon!Kindest Regards,Inês Subtil

10/10 Excellent

Marcelo, New York

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Estimado Sr. Carlos Possidente,Obrigado por escrever mais um capítulo importante de uma história com mais de 300 anos. Ficamos muito satisfeitos por ler que teve uma experiência fantástica no nosso Palácio.Esperamos recebê-lo em breve numa futura visita a Lisboa!Melhores cumprimentos,Inês Subtil

10/10 Excellent

adriana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 1 mars 2024
Estimada Sra. Adriana Marcilio,Obrigado por escrever mais um capítulo importante de uma história com mais de 300 anos. Ficamos muito satisfeitos por ler que teve uma experiência fantástica no nosso Palácio.Esperamos recebê-la em breve numa futura visita a Lisboa!Melhores cumprimentos,Inês Subtil

10/10 Excellent

ZIH HAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5/5 wonderful stay
First of all, it’s amazing! The stay is wonderful and it started with warm and welcoming staff at reception. She explained a lot and helped us on early check in. We got welcome drinks and also soft drink credits (this is from Expedia). She also helped to upgrade my parents room to a supreme and spacious room! We love it. Everyday we got night snack and wine/water in the room. The location is great and I will definitely stay in the future. When we checkout day, gentleman in the front desk helped us on the luggage’s and walk us to the cab. I really like the hotel and stay!
Séjour de 2 nuits en février 2024
Réponse de Guest Relations Supervisor le 17 févr. 2024
Dear Mrs. Zih Han,Thank you for being part of a story with more than 300 years!We are delighted to hear that your recent stay at Palacio Ludovice was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We are very lucky to be located in a place with a matchless historical personality and charm.We all hope to welcome you back in the near future!Kindest Regards,Inês Subtil

10/10 Excellent

Marjorie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Guest Relations Supervisor le 29 févr. 2024
Dear Mrs. Marjorie,Thank you for writing another important chapter in a story that is more than 300 years old. We are delighted to read that you had a fantastic experience and we are looking forward to welcome you once again, hopefully soon!Kindest Regards,Inês Subtil