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Avis sur Cozy Lisbon Alfama

3 out of 5
Cozy Lisbon Alfama
Rua dos Cegos, 14, Lisbon

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 5 avis sur 8." "
Note des voyageurs de 8 (Bien), d’après 0 avis sur 8." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 8." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 8." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 8." "

7,4/10

Propreté

6,0/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Celine

Voyage en famille
Les points faibles : Propreté et confort de la chambre
Accesibilite avec des valises trescompliquees car escaliers tres abruptes pour acceder au logement. Aucune insonorisation entre les appartement, bruits escaliers et autres appartement en discontinu. Pas de micro onde. Pas de dechangement dd serviette et uniquement 2 rouleaux de pq pour 7 jours.... Poussiere non faite sous le canape et joints des carrelages douches noirs. Chambre pas assez luminuseuse et pas d aeration. Je doute des notes 10/10 deja attribuees a ce logement.
Séjour de 7 nuits en mai 2023

2/10 Horrible

Lexie

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Disgusting bathroom, it reeked of sewage and was covered in black mold. We were unable to use the bathroom or shower without gagging. The smell seeped into the unit and it was unliveable. Communication was terrible and the host was completely unwilling to help us. This was by far our worst stay during our 15 days in Portugal and Spain.
Séjour de 3 nuits en janvier 2024
Réponse de Cozy Lisbon le 11 janv. 2024
We are sorry that you were disappointed with your experience. But the apartment was cleaned and prepared for your arrival. There was, and still is, no sign of mold and we couldn't understand what caused the smell you were referring to. Our main goal is to satisfy our guests and provide them a good service. We were always polite and receptive to your messages, but unfortunately were not able to provide you the full refund that was requested through the platform. We tried to send you a few messages but had no reply, so it's quite unfair that you rated our communication as terrible. But we will take your feedback in consideration and do our best to keep improving our service.

2/10 Horrible

Brian

Séjour de 2 nuits en janvier 2024
Réponse de Cozy Lisbon le 11 janv. 2024
We would like to thank you for your feedback and we are sorry that you were disappointed with your experience. We will take all the information in account and do our best to improve our service.

10/10 Excellent

Elizabeth

Voyage en famille
Spotless clean apt, very close to city , easy access to walking to city and Alfama area. Bed was super comfortable. Would have been good to have shampoo / conditioner in bathroom. Would recommend this property
Séjour de 3 nuits en octobre 2023
Réponse de Cozy Lisbon le 2 nov. 2023
Thank you so much for your feedback. It was a pleasure to host you and we hope you can visit us again soon!

10/10 Excellent

Dror

Les points forts : Propreté et confort de la chambre
Highly recommend
Good location nice apartment and very good communication
Séjour de 3 nuits en juillet 2023
Réponse de Teresa le 4 août 2023
Thank you so much, Dror. It was pleasure to host you and we hope you can return soon

10/10 Excellent

Victor

Voyage en famille, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice place, super cozy and very well equipped, we really enjoyed our stay!
Séjour de 4 nuits en juin 2023
Réponse de Cozy Lisbon le 2 août 2023
Dear Victor, thank you so much for your words. It was a pleasure to host you.

10/10 Excellent

yongseung

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Courtney

Les points forts : Propreté et confort de la chambre
Amazing stay!
We had a wonderful stay at Cozy Lisbon Alfama. The apartment was very clean, spacious, and in a fab location. It was super dark at night and very quiet, so we got lots of great sleep! I highly recommend for other couples.
Séjour de 4 nuits en octobre 2021
Réponse de Cozy Lisbon le 19 oct. 2021
Thank you so much! It was a pleasure to have you as our guest and we will be waiting de you i the future.