The GOOD : Very comfortable, super clean, smartly furnished, beautiful, & impeccably located apartment with a great view at 124 Rua Augusta.
The BAD : Gaz et sewage odours sometimes very incommoding in the premises. Also, trash is kept in the lobby (in a closet), so it reeks of garbage. TVs often out because of problems with the signal. Loud construction noises from renovations in adjacent appartements so we could not sleep in or nap.
This is an AirBnB-type location so additional fees for city taxes and cleaning will be added to your bill. Personal documents (passeport number) need to be sent as well.
There is a 'concierge' service from 11 AM to 7 PM, but not at the location. Offices are elsewhere in Lisboa. You need to call or go there for service, that was not clear to us on the reservation.
The UGLY : Though the check-in was simple and easy and well explained, the "keys" are electronic. So, after initially settling in, we went out for a walk.... and could not get back in for glitches in the system. Since it was roughly 8 PM, it took a while for us to get an answer from Alexandra, which turned out to be so dismissive and rude we were shocked. Note that Pedro, her brother, who takes care of problems, lives 1 hour OUTSIDE Lisboa. It took 3 hours to finally get to meet him and get a set of real keys. We were locked out, no ID, little money, no sweater or jacket (it got chilly), no medicine, etc. BAD.
Pedro compensated us more than fairly though and is very sweet.
