Avis
7,8
Bien
8,0/10
Propreté
7,8/10
Personnel et service
7,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de John le 10 mai 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Audrey
Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Audrey
Séjour de 5 nuits en mai 2024
Réponse de John le 9 mai 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
gilbert, PAPEETE
4 mai 2024
gilbert
Séjour de 5 nuits en avril 2024
10/10 Excellent
Pierre-Marc
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pierre-Marc
Séjour de 1 nuit en avril 2024
Réponse de Kimberly le 2 mai 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Claude
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claude
Séjour de 3 nuits en avril 2024
Réponse de Latrice le 28 avr. 2024
Bonjour, je tiens à vous remercier d'avoir pris le temps de nous faire part de votre retour sur l'expérience que vous avez vécue lors de votre séjour. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous ! La satisfaction des clients est notre priorité numéro un. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite !
10/10 Excellent
Sylvie
Voyage en groupe, Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 3 nuits en avril 2024
Réponse de Doug le 24 avr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
elise
20 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
elise
Séjour de 8 nuits en avril 2024
Réponse de Christina banks le 21 avr. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
kathy
Voyage en famille, Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kathy
Séjour de 5 nuits en avril 2024
Réponse de Latrice le 22 avr. 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
lucie
16 avr. 2024
lucie
Séjour de 2 nuits en avril 2024
Réponse de Latrice le 11 mai 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your recent stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
gregory
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
gregory
Séjour de 3 nuits en mars 2024
Réponse de Kimberly le 4 avr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
10/10 Excellent
Suzanne
22 févr. 2024
Suzanne
Séjour de 1 nuit en février 2024
Réponse de John le 11 avr. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 Bien
CYRIL
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon choix
CYRIL
Séjour de 5 nuits en janvier 2024
Réponse de John le 31 janv. 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Alain
Voyage en groupe
12 janv. 2024
Les points forts : Propreté et confort de la chambre
PAS DIGNE D UN PALACE
Alain
Séjour de 1 nuit en janvier 2024
Réponse de Ruby le 12 janv. 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day
6/10 Satisfaisant
Alain
Voyage en groupe
7 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Services pas digne d’un palace !
Alain
Séjour de 1 nuit en janvier 2024
Réponse de Kimberly le 10 janv. 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
daniel
Voyage en famille
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
daniel
Séjour de 6 nuits en décembre 2023
Réponse de JD le 30 déc. 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
2/10 Horrible
sandrine
28 déc. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
sandrine
Séjour de 1 nuit en décembre 2023
Réponse de ALM le 28 déc. 2023
Hello Sandrine, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
4/10 Médiocre
Georges, Victoriaville
Voyage en famille
27 déc. 2023
Georges
Séjour de 3 nuits en novembre 2023
Réponse de Ben le 28 déc. 2023
Hello Georges, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.
10/10 Excellent
Remi, Montreal
Voyage en couple
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Remi
Séjour de 7 nuits en décembre 2023
Réponse de Kimberly le 20 déc. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Véronique
Voyage en couple
12 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Véronique
Séjour de 7 nuits en décembre 2023
Réponse de ALM le 12 déc. 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Philippe
25 nov. 2023
Les points forts : Propreté
Philippe
Séjour de 1 nuit en novembre 2023
Réponse de Desiree Anatihan le 28 nov. 2023
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
10/10 Excellent
Louise
27 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Louise
Séjour de 6 nuits en octobre 2023
Réponse de Michelle le 27 oct. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
brice
17 oct. 2023
Les points forts : Propreté et personnel et service
brice
Séjour de 6 nuits en octobre 2023
Réponse de ALM le 17 oct. 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
6/10 Satisfaisant
Marie-Pier, TERREBONNE
12 oct. 2023
Marie-Pier
Séjour de 4 nuits en octobre 2023
Réponse de Issac le 12 oct. 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 Bien
Voyageur vérifié
Voyage en famille
11 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Miguel le 11 oct. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Marc-Andre
10 oct. 2023
Marc-Andre
Séjour de 3 nuits en octobre 2023
Réponse de Michelle le 30 oct. 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 Bien
Xavier
25 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Xavier
Séjour de 3 nuits en septembre 2023
Réponse de Michelle le 26 sept. 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Edouard
24 sept. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Edouard
Séjour de 3 nuits en septembre 2023
Réponse de Michelle le 24 sept. 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Jan
Voyage en groupe
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jan
Séjour de 1 nuit en septembre 2023
Réponse de Michelle le 24 sept. 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Yannick
13 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yannick
Séjour de 5 nuits en septembre 2023
Réponse de Issac le 14 sept. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Steve
12 sept. 2023
Steve
Séjour de 4 nuits en septembre 2023
Réponse de Michelle le 3 oct. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 Bien
Laura
10 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 4 nuits en septembre 2023
Réponse de Ruby le 10 sept. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Ernst
3 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ernst
Séjour de 4 nuits en août 2023
Réponse de Latrice le 4 sept. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
Roger
27 août 2023
Roger
Séjour de 6 nuits en août 2023
Réponse de Michelle le 28 août 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Sandra
Voyage en couple
26 août 2023
Sandra
Séjour de 4 nuits en août 2023
Réponse de Jd le 26 août 2023
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 Bien
Mario
Voyage en couple
16 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 4 nuits en août 2023
Réponse de Latrice le 21 août 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Guylaine
15 août 2023
Guylaine
Séjour de 4 nuits en août 2023
Réponse de Dan le 7 sept. 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!
8/10 Bien
Annie
Voyage en couple
13 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Annie
Séjour de 7 nuits en août 2023
Réponse de Michelle le 13 août 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Sylvie
Voyage en famille avec de jeunes enfants
11 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sylvie
Séjour de 3 nuits en août 2023
Réponse de James le 11 août 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
8/10 Bien
XUAN-TRI
Voyage en famille
3 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
XUAN-TRI
Séjour de 8 nuits en juillet 2023
Réponse de Ben le 3 août 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Stephane
31 juil. 2023
Stephane
Séjour de 2 nuits en juillet 2023
Réponse de Dan le 1 août 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
6/10 Satisfaisant
Mickel
26 juil. 2023
Mickel
Séjour de 5 nuits en juillet 2023
Réponse de ALM le 27 juil. 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
4/10 Médiocre
PHILIPPE
29 juin 2023
Les points forts : Personnel et service
PHILIPPE
Séjour de 15 nuits en juin 2023
Réponse de Ben le 30 juin 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
6/10 Satisfaisant
Pierre
Voyage d’affaires
21 juin 2023
Les points forts : Propreté
Pierre
Séjour de 3 nuits en juin 2023
Réponse de ALM le 21 juin 2023
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.
8/10 Bien
ELISABETE
28 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ELISABETE
Séjour de 4 nuits en mai 2023
Réponse de ALM le 29 mai 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Teiva, PAPEETE
Voyage en couple
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Teiva
Séjour de 3 nuits en mai 2023
Réponse de Dan le 27 mai 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Carole
18 mai 2023
Carole
Séjour de 3 nuits en mai 2023
Réponse de asst Hotel Manager le 19 mai 2023
We’re thrilled you enjoyed your time with us, Carole. We appreciate you taking the time to provide your feedback and we hope to welcome you back to Horseshoe Las Vegas in the future.
8/10 Bien
daniel
17 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
daniel
Séjour de 1 nuit en mai 2023
Réponse de Ben le 17 mai 2023
Bonjour Daniel, Je tiens à vous remercier d'avoir pris le temps d'exprimer vos commentaires concernant votre visite. Nous sommes désolés que vous soyez déçu et nous travaillerons dur pour résoudre le problème que vous avez rencontré. J'espère que vous considérerez cette expérience négative comme un incident isolé.
6/10 Satisfaisant
Roland
12 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
bof, pourrait mieux faire
Roland
Séjour de 4 nuits en mai 2023
Réponse de Ruby le 12 mai 2023
Hello Roland, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day
8/10 Bien
Michel
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michel
Séjour de 3 nuits en avril 2023
Réponse de Michelle le 8 mai 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
10/10 Excellent
Voyageur vérifié
7 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Que du bonheur !
Voyageur vérifié
Séjour de 2 nuits en mai 2023
Réponse de Michelle le 8 mai 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!