Appartement, 1 chambre, vue mer | Balcon

Avis sur LABRANDA Los Cocoteros

2 out of 5
LABRANDA Los Cocoteros
Avenida de las Playas, 16, Puerto del Carmen, Tías, Lanzarote

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 25 avis sur 66." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 66." "
Note des voyageurs de 6 (Satisfaisant), d’après 6 avis sur 66." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 66." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 66." "

8,4/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

David

Voyage en couple
Les points forts : Propreté
Couple in mid January Location of property is excellent. Great view from upper rooms. Clean and tidy, staff friendly. Pool area is good. Clean and tidy. Doesn't get full day of sun in mid January. May have an issue if you use bus transfer as you will have 10 minute walk from drop off and it's uphill on return trip. Would recommend the apartments as they are good value and would definitely use them again.
Séjour de 7 nuits en janvier 2024

8/10 Bien

David

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Situated directly behind the busy main street of Puerto del Carmen, it was surprising quiet considering the many busy bars in front of the property. We were on the ground floor so the sea view was limited, but still pleasant. Staff were friendly and helpful throughout our stay. Easy access to the promenade and beach, would definitely consider staying here again.
Séjour de 7 nuits en janvier 2024

8/10 Bien

Claire

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023

10/10 Excellent

Sylvia

Paradise
Wonderful sea view and the noise from the street was mostly inaudible thanks to the sound of the waves breaking on the beach below. Spent a great week pre Christmas, swam in sea, hired bicycles and also a car for 24 hours. Highly recommend this hotel, especially the top floor ( Rooms 600’s)
Séjour de 7 nuits en décembre 2023

6/10 Satisfaisant

Dominic

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rooms are done up but still tired. But you get what you pay for, this is a good hotel as a base if you’re out and about all day. We arrived and were checked in early which was all positive. When we got to the room, the bedroom door didn’t close and was too big for the frame, we never had a kettle. When we told reception they couldn’t do anything about the door but they provided a kettle in the room straight away. All in all okay hotel, but probably won’t go again.
Séjour de 5 nuits en décembre 2023

8/10 Bien

Knut

Voyage en famille
Les points forts : Propreté et confort de la chambre
Bra sted,fin beliggenhet,hyggelig opphold.
Séjour de 28 nuits en novembre 2023

8/10 Bien

Matthew

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location. Friendly staff
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Joanna

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023
Réponse de Jose Mijes General Manager le 15 mai 2023
Dear JoannaThank you very much for your 5 star review, it is a pleasure to know that you enjoyed your stay with us.Kind Regards

8/10 Bien

Kathleen

Les points forts : Propreté et confort de la chambre
Séjour de 10 nuits en mars 2023
Réponse de Jose Mijes General Manager le 18 avr. 2023
Dear KathleenThank you very much for your nice review, we are glad that you enjoyed your saty with us and we hope to see you again very soon.Kind Regards

8/10 Bien

Alexey

Les points forts : Propreté et confort de la chambre
Séjour de 7 nuits en décembre 2022
Réponse de Jose Miguel le 2 janv. 2023
Thank you for your review

10/10 Excellent

Julie

5 day break
Fantastic sea veiw. Clean and friendly staff. Fab location just straight over from the beach.
Séjour de 5 nuits en novembre 2022
Réponse de Jose Miguel le 30 nov. 2022
Dear Julie,Thank you very much for your nice comment. Kind RegardsJos eMiguel

8/10 Bien

Steven

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en juillet 2022

2/10 Horrible

Kathleen

Séjour de 10 nuits en mai 2022

4/10 Médiocre

Patricia

Les points faibles : Confort de la chambre
Very very tired. Needs a lot of updating, especially bathroom, kitchen and furniture. Only one socket in kitchen so you have to choose between kettle or toaster. The lift was out of order and was told it had not been working for weeks. On the good side it is in a good position
Séjour de 5 nuits en avril 2022

8/10 Bien

Dominic

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was very good and well maintained, the pool was okay but it was very cold. The rooms were basic but nice, the only problem was the shower wasn’t very good. Everything was fine, I just feel check in could of went smoother.
Séjour de 3 nuits en janvier 2022
Réponse de Jose Miguel le 31 janv. 2022
Dear Dominic Thank you very much for taking the time and give us your honsted Feedback it is through your comments the best way to improve our services. It is good to know that our property met your expectations and we will recheck our pool temperature we have it in winter season between 23 and 26ºC.

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté
Nice apartments Basic but clean centrally located & lifts to rooms. The lifts played up whilst we were there they moved us to a lower floor which made things easier.
Séjour de 7 nuits en janvier 2022
Réponse de LABRANDA Los Cocoteros le 17 janv. 2022
Dear Ann, Thank you for staying with us and for providing us with an excellent rating. We look forward to welcoming you back again soon. Yours sincerely, LABRANDA Los Cocoteros

10/10 Excellent

Margaret

Les points forts : Propreté et confort de la chambre
Séjour de 21 nuits en novembre 2021
Réponse de LABRANDA Los Cocoteros le 17 janv. 2022
Dear Margaret, Thank you for staying with us and for providing us with an excellent rating. We look forward to welcoming you back again soon. Yours sincerely, LABRANDA Los Cocoteros

8/10 Bien

Sharon

Good location
Plenty good enough for what we wanted handy for the beach didn’t use the pool. Would definitely stay again good accommodation for the money paid
Séjour de 9 nuits en novembre 2021
Réponse de LABRANDA Los Cocoteros le 11 déc. 2021
Dear Sharon, Thank you for sharing your wonderful review, we truly appreciate your review and your trust in us. We are pleased that you enjoyed every aspect of your stay with us and were able to make many fond memories. I am very happy to hear that our staff and service met your needs and expectations, made you feel at home. It will be my pleasure to share this review with them on a job well done. We look forward to welcoming you back in the near future. Kind regards, LABRANDA Los Cocoteros

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Just back from a week holiday in Tías. The Apt was lovely and we had a nice sea view. This was our second stay at Los Cocoteros and would recommend these apt’s to everyone. Right across the road to the beach and in the middle of shops, restaurants and pubs. Staff were very polite and helpful.
Séjour de 7 nuits en février 2020
Réponse de Lenka B le 1 mars 2020
Good Afternoon Greetings from the LABRANDA Los Cocoteros! We hope you had a save trip back home. Thank you very much for letting us know your feedback. It is a great pleasure to hear that your enjoyed your time with us and would stay here again during future trips to Lanzarote. We are already looking forward to welcoming you back here soon. Best regards, Lenka B Assistant Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It was in a great location, nice and quiet, clean and friendly staff. The only thing I found poor was the internet. Had to log in every time and sometimes couldn’t log in at all. T.V. Only had one English speaking channel which was Sky News repeating the same thing all evening. Other than that a very pleasant stay.
Séjour de 10 nuits en octobre 2019
Réponse de Lenka - Assistant Manager le 17 nov. 2019
Dear guest, Thank you for your feedback, we appreciate all of our guests, especially those that take time out of their busy day to write a review about their stay. Reviews from our regular guests, be they good or bad, help us gauge what we are doing well and what we need to improve on. We will take a note of your comments and we will see how we can implement some ideas from your opinion. We hope to have another opportunity to receive you here. Best regards, Lenka - Assistant Manager

10/10 Excellent

Agnes

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was right beside beach very quiet at night would stay here again
Séjour de 7 nuits en octobre 2019
Réponse de Assistant Manager le 28 oct. 2019
Dear Agnes, We are grateful you took the time to share your feedback on your recent stay with us. It was a real pleasure to welcoming you to our resort. Thank you for choosing our resort on your visit to Lanzarote, our team is delighted to read this knowing overall you had a memorable stay. We hope to have the pleasure of welcoming you back soon. Kind Regards, Lenka - Assistant Manager

10/10 Excellent

Lynda F.

Les points forts : Propreté
great location
great location and great price good apartment
Séjour de 4 nuits en septembre 2019

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté
Cockroaches in the apartment
Cockroaches in the apartment
Séjour de 1 nuit en octobre 2019
Réponse de Lenka - Assistant Manager le 17 nov. 2019
Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely regret reading that you found cockroaches in your room, we encourage you to contact our reception immediately to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Lanzarote, the presence of insects is unfortunately unavoidable. We ask that you please accept our sincerest apologies for the inconveniences caused to you. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Lenka - Assistant Manager

4/10 Médiocre

Kathleen

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness
Check was poor and laborious. Cockroaches were a major problem
Séjour de 10 nuits en septembre 2019
Réponse de Assistant Manager le 28 oct. 2019
Dear Kathleen, We greatly appreciate the time you spent to review your recent experience in our hotel, at our resort we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely regret reading that you found cockroaches. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Lanzarote, the presence of insects is unfortunately unavoidable. Please accept our sincerest apologies for the inconveniences caused and we strongly encourage in the future occasion please contact our reception desk to intervene immediately. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Lenka - Assistant Manager

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en juillet 2019
Réponse de Lenka - Assistant Manager le 6 août 2019
Dear guest, Thank you very much for your amazing rating. We are happy to know that you enjoyed your holidays in our LABRANDA Los Cocoteros. We hope to see you soon! Kind regards, Lenka - Assistant Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Al nostro arrivo ci è stata assegnata una camera al piano interrato con umidità e muffa alle pareti con conseguente cattivo odore. Il secondo giorno, dopo aver segnalato il problema a expedia, nel giro di un ora ci è stata assegnata un'altra camera in ottime condizioni e panoramica. Grazie a expedia per la celerità
Séjour de 7 nuits en juillet 2019
Réponse de Lenka - Assistant Manager le 6 août 2019
Stimato cliente, grazie per aver scelto Labranda Los Cocoteros per le tue vacanze a Lanzarote, per aver trovato il tempo di valutarci e di condividere la tua prospettiva qui. Apprezziamo il vostro feedback in quanto ci dice la vostra prospettiva dei nostri servizi e strutture, e dove e quali miglioramenti sono necessari per garantire la vostra soddisfazione totale. I tuoi commenti saranno presi in considerazione quando si pianificano miglioramenti futuri. Speriamo che tu ritorni e ci dia l'opportunità di dimostrare quanto desiderosi di migliorare e di soddisfare. Cordiali saluti Lenka

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2019
Réponse de Lenka - Assistant Manager le 6 juil. 2019
Dear guest, Thank you very much for rating us! We are looking forward to welcoming you back again soon. Best regards, Lenka - Assistant Manager

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La struttura aveva una vista mare spettacolare, con un comodo balcone e una finestra enorme dalla quale poter osservare il mare mentre si fa colazione. Pulizia impeccabile, appartamento provvisto di tutto (frigo, freezer, micronde, lavandino, teiera, tostapane, fornelli e stoviglie). Personale alla reception simpatico e gentile, molto disponibili.
Séjour de 7 nuits en mai 2019
Réponse de Lenka - Assistente di Manager le 27 juin 2019
Caro cliente, Grazie per aver scelto Labranda Los Cocoteros per le vostre vacanze a Lanzarote, per aver dedicato del tempo a darci questa valutazione eccellente e per condividere le vostre impressioni qui. Speriamo che continui a sceglierci, poiché non vediamo l'ora di salutarti di nuovo. Cordiali saluti Lenka - Assistente di Manager

10/10 Excellent

E c

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fab find views and location top coasd
Séjour de 2 nuits en mai 2019
Réponse de Lenka - Assistant Manager le 25 juin 2019
Dear guest, Thank you very much for your feedback after your recent stay with us. We are so satisfied to know that we have achieved to create beautiful holiday memories and that you had a great stay with us. We are looking forward to welcoming you back again soon! Best regards, Lenka - Assistant Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
the apartments were clean and spacious, in a fantastic location. quiet
Séjour de 4 nuits en avril 2019
Réponse de Lenka - Assistant Manager le 25 juin 2019
Dear guest, Thank you for your review. Your positive feedback is very important to us. We're pleased to know you've enjoyed your stay with us and can't wait to have you back with us soon! Best regards, Lenka - Assistant Manager

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Perfect location, stores and restaurants right on your doorstep. Across the road to beach. Staff friendly. Housekeeping excellent. Our only complaint is it advertises a heated pool and the pool is not heated and not even in the sun. Very cold.
Séjour de 22 nuits en janvier 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
hank you Tony Welch, for taking time to evaluate us. We will take note of your comments to improve. Kind Regards Jose Miguel General Manager

10/10 Excellent

Johan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havsutsikt
Lägenheter med perfekt läge rent och snyggt och härlig havsutsikt 100m till stranden,många bra pubar och restauranger några få meter bort.
Séjour de 1 nuit en février 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
Thank you, for taking time to evaluate us Kind Regards Jose Miguel General Manager

10/10 Excellent

Johan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Los Cocoteros😀
Basic lägenheter med mycket bra läge 100 m från stranden och havsutsikt. Nära till restauranger och pubar och gångavstånd till gamla stan. Enda lilla minus lite kallt i sovrummet men det är nog skönt när det blir varmare väder.
Séjour de 6 nuits en février 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
Thank you for taking the time to give us this excellent evaluation and for sharing here. Kind Regards Jose Miguel General Manager

8/10 Bien

Michael

Les points forts : Propreté
Enjoyable but slightly shabby looking
Still good value accomodation and in a nice location, but the lack of a maintenance programme makes it less attractive year on year. Were there to be some minimal investment, that that could quickly be recouped in higher rates.
Séjour de 7 nuits en janvier 2019
Réponse de Public Relations le 8 févr. 2019
Dear Michael, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing your impressions here. It pleases us to read that you still consider us good value and our location nice. We will take into consideration your comments when planning future improvements. Thank you. We hope that you continue to choose us for future visits to the island as we look forward to greeting you again. Kind regards. Faith

8/10 Bien

Melvin

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
In middle of resort on the front
Beds are bad on the lower floor and view not good on lower floor ,sofa uncomfortable and wifi average
Séjour de 5 nuits en novembre 2018
Réponse de Public Relations le 2 déc. 2018
Dear Melvin, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing your impressions here. We will take into consideration your comments when planning future improvements. We hope that you continue to choose us for future trips to the island as we look forward to greeting you anew. Kind regards Faith

10/10 Excellent

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lieliska
Séjour de 10 nuits en septembre 2018
Réponse de Public Relations le 2 déc. 2018
Cienījamā Dana, paldies, ka izvēlējāties Labranda Los Cocoteros brīvdienām Lanzarotē, lai ņemtu laiku, lai sniegtu mums šo lielisko novērtējumu un dalītu savus iespaidus šeit. Mēs ceram, ka jūs turpināsiet izvēlēties mūs turpmākajiem braucieniem uz salu, jo mēs ceram atkal sveikt jūs. Ar cieņu. Faith

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Apartment Los Cocoteros
Excellent apartment with seaview, spacious rooms and kitchen area well equipped. Relaxing holiday, very quiet during evening and night with comfortable beds. Free Wifi and housekeeping very good with fresh towels when required, great location in Puerta del Carmen for beach, restaurants, bars. Will definately return next year.
Séjour de 11 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Dear Anonymous, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to give us this excellent score and for sharing your impressions. It pleases us to read that you were satisfied with our services and facilities and that you intend to return next year. We will be happy to greet you again. Kind regards Faith

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cockroaches everywhere.broken shower and very dirty.
Séjour de 14 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Dear Anonymous, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, and for sharing your impressions. We regret that you were not satisfied, and that you had the impression that cockroaches were everywhere and that it was very dirty, we have a fumigation program which we follow strictly, to contain the cockroaches and try to maintain a high level of cleanliness. We hope that you consider returning, giving us the opportunity to greet you anew and demonstrate our standards. Kind regards Faith

10/10 Excellent

sue, south west england

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
close to beach and restaurants
brilliant location. staff very friendly and helpful.
Séjour de 7 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Sear Sue, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to give us this excellent rating and for sharing your impressions here. It pleases us to read that you consider our location brilliant and our staff very friendly and helpful. Your feedback will help us to know where and what improvements are needed to ensure your total satisfaction, and we will take into consideration your suggestions when planning future improvements. We hope that you continue to choose us for future trips to the island as we look forward to greeting you anew. Kind regards Faith

10/10 Excellent

Cecelia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly efficient staff . Will go back for sure.
Really enjoyed location and the efficiency of the friendly staff. Best of all was the view from the balcony .
Séjour de 7 nuits en juillet 2018

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprising stay
As it was last minute cheapy wasn’t expecting much but was very pleasantly surprised. Location first class it is so quaint it cool and spotlessly clean will definitely return in very near future
Séjour de 4 nuits en juin 2018
Réponse de Faith Public Relations le 15 juil. 2018
Dear Sandra, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing here. We are pleased to read that you will definitely return in the very near future, as we look forward to greeting you anew. Kind regards Faith

8/10 Bien

john, ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good location very close to beach,restaurants
We had a great holiday everything we wanted eating out ,shopping and browsing the shops,socializing in the pubs it was fab will go again
Séjour de 7 nuits en septembre 2017

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect location. Roma are very clean. Friendly staff .
Séjour de 7 nuits en juillet 2017

8/10 Bien

Anita, Hilvarenbeek

Les points forts : Propreté, personnel et service, confort de la chambre
Top locatie
Fantastische ligging, vriendelijk personeel, super schoon en lekkere bedden. Zeer tevreden en een echte aanrader als je naar Lanzarote gaat!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for Money
Excellent value for money!! Apartment was clean and had a sea view. Everything you need is right on your doorstep. Staff were friendly and courteous. Bed was a bit uncomfortable, but apart from that it was perfect. Pool area was nice and quiet and got sun for most of the day.

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, confort de la chambre
Nice spot, right by the beach and no need to climb the big hill. Plenty of space in the apartment and friendly staff. The place is a little tired and not as plush as some of the other places in the area (we were there on a big family trip so visited relatives staying in lots of other apartments in the area!). In particular I can't imagine you would want to spend the day by the pool there, although it is fine for a quick dip. However for the price it is a great deal.

8/10 Bien

Rich, tamworth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal position hotel
Clean hotel with pool, 30 seconds to beach, bar's and restaurants surrounding. Centre of town so easy to go old or new town.

8/10 Bien

Barna, Miskolc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jók

6/10 Satisfaisant

Linda, Tipperary.

Perfect location.
Had a fantastic week here.. Apartments are so well situated.. Clean and quiet,, Only complaint was building works In a privately owned apartment in the block which started at 7.30am one morning!! Otherwise it was perfect

10/10 Excellent

Margaret, Ireland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay!
Lovely place, very nice staff both at reception and maids.