Avis sur LABRANDA Los Cocoteros
LABRANDA Los Cocoteros
Avenida de las Playas, 16, Puerto del Carmen, Tías, Lanzarote
Avis
8,2
Très bien
8,4/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en couple
26 janv. 2024
Les points forts : Propreté
Séjour de 7 nuits en janvier 2024
8/10 Bien
David
Voyage en couple
17 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
David
Séjour de 7 nuits en janvier 2024
8/10 Bien
Claire
29 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Claire
Séjour de 7 nuits en décembre 2023
10/10 Excellent
Sylvia
21 déc. 2023
Paradise
Sylvia
Séjour de 7 nuits en décembre 2023
6/10 Satisfaisant
Dominic
Voyage en famille
12 déc. 2023
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Dominic
Séjour de 5 nuits en décembre 2023
8/10 Bien
Knut
Voyage en famille
3 déc. 2023
Les points forts : Propreté et confort de la chambre
Bra sted,fin beliggenhet,hyggelig opphold.
Knut
Séjour de 28 nuits en novembre 2023
8/10 Bien
Matthew
14 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Matthew
Séjour de 5 nuits en novembre 2023
10/10 Excellent
Joanna
7 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Joanna
Séjour de 5 nuits en mai 2023
Réponse de Jose Mijes General Manager le 15 mai 2023
Dear JoannaThank you very much for your 5 star review, it is a pleasure to know that you enjoyed your stay with us.Kind Regards
8/10 Bien
Kathleen
12 avr. 2023
Les points forts : Propreté et confort de la chambre
Kathleen
Séjour de 10 nuits en mars 2023
Réponse de Jose Mijes General Manager le 18 avr. 2023
Dear KathleenThank you very much for your nice review, we are glad that you enjoyed your saty with us and we hope to see you again very soon.Kind Regards
8/10 Bien
Alexey
27 déc. 2022
Les points forts : Propreté et confort de la chambre
Alexey
Séjour de 7 nuits en décembre 2022
Réponse de Jose Miguel le 2 janv. 2023
Thank you for your review
10/10 Excellent
Julie
16 nov. 2022
5 day break
Julie
Séjour de 5 nuits en novembre 2022
Réponse de Jose Miguel le 30 nov. 2022
Dear Julie,Thank you very much for your nice comment. Kind RegardsJos eMiguel
8/10 Bien
Steven
9 juil. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Steven
Séjour de 5 nuits en juillet 2022
2/10 Horrible
Kathleen
7 juil. 2022
Kathleen
Séjour de 10 nuits en mai 2022
4/10 Médiocre
Patricia
30 avr. 2022
Les points faibles : Confort de la chambre
Patricia
Séjour de 5 nuits en avril 2022
8/10 Bien
Dominic
Voyage en famille, Voyage en groupe
29 janv. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Dominic
Séjour de 3 nuits en janvier 2022
Réponse de Jose Miguel le 31 janv. 2022
Dear Dominic
Thank you very much for taking the time and give us your honsted Feedback it is through your comments the best way to improve our services.
It is good to know that our property met your expectations and we will recheck our pool temperature we have it in winter season between 23 and 26ºC.
8/10 Bien
Ann
Voyage en couple
15 janv. 2022
Les points forts : Propreté
Ann
Séjour de 7 nuits en janvier 2022
Réponse de LABRANDA Los Cocoteros le 17 janv. 2022
Dear Ann,
Thank you for staying with us and for providing us with an excellent rating. We look forward to welcoming you back again soon.
Yours sincerely,
LABRANDA Los Cocoteros
10/10 Excellent
Margaret
27 déc. 2021
Les points forts : Propreté et confort de la chambre
Margaret
Séjour de 21 nuits en novembre 2021
Réponse de LABRANDA Los Cocoteros le 17 janv. 2022
Dear Margaret,
Thank you for staying with us and for providing us with an excellent rating. We look forward to welcoming you back again soon.
Yours sincerely,
LABRANDA Los Cocoteros
8/10 Bien
Sharon
7 déc. 2021
Good location
Sharon
Séjour de 9 nuits en novembre 2021
Réponse de LABRANDA Los Cocoteros le 11 déc. 2021
Dear Sharon,
Thank you for sharing your wonderful review, we truly appreciate your review and your trust in us. We are pleased that you enjoyed every aspect of your stay with us and were able to make many fond memories.
I am very happy to hear that our staff and service met your needs and expectations, made you feel at home. It will be my pleasure to share this review with them on a job well done.
We look forward to welcoming you back in the near future.
Kind regards,
LABRANDA Los Cocoteros
10/10 Excellent
Voyageur vérifié
28 févr. 2020
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en février 2020
Réponse de Lenka B le 1 mars 2020
Good Afternoon
Greetings from the LABRANDA Los Cocoteros!
We hope you had a save trip back home.
Thank you very much for letting us know your feedback.
It is a great pleasure to hear that your enjoyed your time with us and would stay here again during future trips to Lanzarote.
We are already looking forward to welcoming you back here soon.
Best regards,
Lenka B
Assistant Manager
8/10 Bien
Voyageur vérifié
Voyage en couple
16 nov. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 10 nuits en octobre 2019
Réponse de Lenka - Assistant Manager le 17 nov. 2019
Dear guest,
Thank you for your feedback, we appreciate all of our guests, especially those that take time out of their busy day to write a review about their stay. Reviews from our regular guests, be they good or bad, help us gauge what we are doing well and what we need to improve on. We will take a note of your comments and we will see how we can implement some ideas from your opinion. We hope to have another opportunity to receive you here.
Best regards,
Lenka - Assistant Manager
10/10 Excellent
Agnes
28 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agnes
Séjour de 7 nuits en octobre 2019
Réponse de Assistant Manager le 28 oct. 2019
Dear Agnes,
We are grateful you took the time to share your feedback on your recent stay with us. It was a real pleasure to welcoming you to our resort. Thank you for choosing our resort on your visit to Lanzarote, our team is delighted to read this knowing overall you had a memorable stay. We hope to have the pleasure of welcoming you back soon.
Kind Regards,
Lenka - Assistant Manager
10/10 Excellent
Lynda F.
13 oct. 2019
Les points forts : Propreté
great location
Lynda F.
Séjour de 4 nuits en septembre 2019
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
8 oct. 2019
Les points faibles : Propreté
Cockroaches in the apartment
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Lenka - Assistant Manager le 17 nov. 2019
Dear guest,
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We sincerely regret reading that you found cockroaches in your room, we encourage you to contact our reception immediately to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Lanzarote, the presence of insects is unfortunately unavoidable. We ask that you please accept our sincerest apologies for the inconveniences caused to you. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.
Best regards,
Lenka - Assistant Manager
4/10 Médiocre
Kathleen
Voyage en famille
6 oct. 2019
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cleanliness
Kathleen
Séjour de 10 nuits en septembre 2019
Réponse de Assistant Manager le 28 oct. 2019
Dear Kathleen,
We greatly appreciate the time you spent to review your recent experience in our hotel, at our resort we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely regret reading that you found cockroaches. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Lanzarote, the presence of insects is unfortunately unavoidable. Please accept our sincerest apologies for the inconveniences caused and we strongly encourage in the future occasion please contact our reception desk to intervene immediately. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Best regards,
Lenka - Assistant Manager
8/10 Bien
Voyageur vérifié
6 août 2019
Voyageur vérifié
Séjour de 7 nuits en juillet 2019
Réponse de Lenka - Assistant Manager le 6 août 2019
Dear guest,
Thank you very much for your amazing rating. We are happy to know that you enjoyed your holidays in our LABRANDA Los Cocoteros.
We hope to see you soon!
Kind regards,
Lenka - Assistant Manager
8/10 Bien
Voyageur vérifié
Voyage en couple
31 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juillet 2019
Réponse de Lenka - Assistant Manager le 6 août 2019
Stimato cliente,
grazie per aver scelto Labranda Los Cocoteros per le tue vacanze a Lanzarote, per aver trovato il tempo di valutarci e di condividere la tua prospettiva qui.
Apprezziamo il vostro feedback in quanto ci dice la vostra prospettiva dei nostri servizi e strutture, e dove e quali miglioramenti sono necessari per garantire la vostra soddisfazione totale. I tuoi commenti saranno presi in considerazione quando si pianificano miglioramenti futuri.
Speriamo che tu ritorni e ci dia l'opportunità di dimostrare quanto desiderosi di migliorare e di soddisfare.
Cordiali saluti
Lenka
6/10 Satisfaisant
Voyageur vérifié
30 juin 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en juin 2019
Réponse de Lenka - Assistant Manager le 6 juil. 2019
Dear guest,
Thank you very much for rating us! We are looking forward to welcoming you back again soon.
Best regards,
Lenka - Assistant Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
6 juin 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mai 2019
Réponse de Lenka - Assistente di Manager le 27 juin 2019
Caro cliente,
Grazie per aver scelto Labranda Los Cocoteros per le vostre vacanze a Lanzarote, per aver dedicato del tempo a darci questa valutazione eccellente e per condividere le vostre impressioni qui.
Speriamo che continui a sceglierci, poiché non vediamo l'ora di salutarti di nuovo.
Cordiali saluti
Lenka - Assistente di Manager
10/10 Excellent
E c
27 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
E c
Séjour de 2 nuits en mai 2019
Réponse de Lenka - Assistant Manager le 25 juin 2019
Dear guest,
Thank you very much for your feedback after your recent stay with us. We are so satisfied to know that we have achieved to create beautiful holiday memories and that you had a great stay with us. We are looking forward to welcoming you back again soon!
Best regards,
Lenka - Assistant Manager
8/10 Bien
Voyageur vérifié
Voyage en couple
4 mai 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en avril 2019
Réponse de Lenka - Assistant Manager le 25 juin 2019
Dear guest,
Thank you for your review. Your positive feedback is very important to us.
We're pleased to know you've enjoyed your stay with us and can't wait to have you back with us soon!
Best regards,
Lenka - Assistant Manager
10/10 Excellent
Marilyn
20 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Marilyn
Séjour de 22 nuits en janvier 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
hank you Tony Welch, for taking time to evaluate us. We will take note of your comments to improve.
Kind Regards
Jose Miguel
General Manager
10/10 Excellent
Johan
13 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Havsutsikt
Johan
Séjour de 1 nuit en février 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
Thank you, for taking time to evaluate us
Kind Regards
Jose Miguel
General Manager
10/10 Excellent
Johan
13 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Los Cocoteros😀
Johan
Séjour de 6 nuits en février 2019
Réponse de Jose Miguel General Manager le 7 mars 2019
Thank you for taking the time to give us this excellent evaluation and for sharing here.
Kind Regards
Jose Miguel
General Manager
8/10 Bien
Michael
4 févr. 2019
Les points forts : Propreté
Enjoyable but slightly shabby looking
Michael
Séjour de 7 nuits en janvier 2019
Réponse de Public Relations le 8 févr. 2019
Dear Michael,
thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing your impressions here.
It pleases us to read that you still consider us good value and our location nice.
We will take into consideration your comments when planning future improvements. Thank you.
We hope that you continue to choose us for future visits to the island as we look forward to greeting you again.
Kind regards.
Faith
8/10 Bien
Melvin
16 nov. 2018
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
In middle of resort on the front
Melvin
Séjour de 5 nuits en novembre 2018
Réponse de Public Relations le 2 déc. 2018
Dear Melvin,
thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing your impressions here.
We will take into consideration your comments when planning future improvements.
We hope that you continue to choose us for future trips to the island as we look forward to greeting you anew.
Kind regards
Faith
10/10 Excellent
Dana
11 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lieliska
Dana
Séjour de 10 nuits en septembre 2018
Réponse de Public Relations le 2 déc. 2018
Cienījamā Dana,
paldies, ka izvēlējāties Labranda Los Cocoteros brīvdienām Lanzarotē, lai ņemtu laiku, lai sniegtu mums šo lielisko novērtējumu un dalītu savus iespaidus šeit.
Mēs ceram, ka jūs turpināsiet izvēlēties mūs turpmākajiem braucieniem uz salu, jo mēs ceram atkal sveikt jūs.
Ar cieņu.
Faith
10/10 Excellent
Voyageur vérifié
6 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent Apartment Los Cocoteros
Voyageur vérifié
Séjour de 11 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Dear Anonymous, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to give us this excellent score and for sharing your impressions.
It pleases us to read that you were satisfied with our services and facilities and that you intend to return next year.
We will be happy to greet you again.
Kind regards
Faith
2/10 Horrible
Voyageur vérifié
2 oct. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 14 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Dear Anonymous, thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, and for sharing your impressions.
We regret that you were not satisfied, and that you had the impression that cockroaches were everywhere and that it was very dirty, we have a fumigation program which we follow strictly, to contain the cockroaches and try to maintain a high level of cleanliness.
We hope that you consider returning, giving us the opportunity to greet you anew and demonstrate our standards.
Kind regards
Faith
10/10 Excellent
sue, south west england
10 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
close to beach and restaurants
sue
Séjour de 7 nuits en septembre 2018
Réponse de Public Relations le 22 oct. 2018
Sear Sue,
thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to give us this excellent rating and for sharing your impressions here.
It pleases us to read that you consider our location brilliant and our staff very friendly and helpful.
Your feedback will help us to know where and what improvements are needed to ensure your total satisfaction, and we will take into consideration your suggestions when planning future improvements.
We hope that you continue to choose us for future trips to the island as we look forward to greeting you anew.
Kind regards
Faith
10/10 Excellent
Cecelia
29 juil. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly efficient staff . Will go back for sure.
Cecelia
Séjour de 7 nuits en juillet 2018
10/10 Excellent
Sandra
25 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Surprising stay
Sandra
Séjour de 4 nuits en juin 2018
Réponse de Faith Public Relations le 15 juil. 2018
Dear Sandra,
thank you for choosing Labranda Los Cocoteros for your holidays in Lanzarote, for taking the time to evaluate us and for sharing here.
We are pleased to read that you will definitely return in the very near future, as we look forward to greeting you anew.
Kind regards
Faith
8/10 Bien
john, ireland
5 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good location very close to beach,restaurants
john
Séjour de 7 nuits en septembre 2017
10/10 Excellent
Voyageur vérifié
15 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en juillet 2017
8/10 Bien
Anita, Hilvarenbeek
25 juin 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Top locatie
Anita
10/10 Excellent
Voyageur vérifié
30 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for Money
Voyageur vérifié
8/10 Bien
Melanie
3 mai 2017
Les points forts : Propreté, personnel et service, confort de la chambre
Melanie
8/10 Bien
Rich, tamworth
29 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal position hotel
Rich
8/10 Bien
Barna, Miskolc
13 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jó
Barna
6/10 Satisfaisant
Linda, Tipperary.
29 juil. 2015
Perfect location.
Linda
10/10 Excellent
Margaret, Ireland
24 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre