Avis
9,8
Exceptionnel
10/10
Propreté
9,6/10
Personnel et service
9,8/10
Équipements
10/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
2 janv. 2023
10/10 Excellent
Voyageur vérifié
3 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en septembre 2022
Réponse de Guest Experience Team, Hotel Fariones ***** le 4 oct. 2022
Dear Guest, On behalf of the Hotel Fariones ***** we would like to thank you for your 10 out of 10 rating. We are pleased our facilities and service had met your needs ensuring a satisfying holiday.We hope to get the opportunity in welcoming you back. Kind Regards,Harriet ThompsonGuest Experience TeamHotel Fariones *****
10/10 Excellent
Zoe
22 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super sejour
Zoe
Séjour de 7 nuits en août 2022
10/10 Excellent
Anne
Voyage en famille
31 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 7 nuits en juillet 2022
Réponse de Emilie Marius Reception Manager Hotel Fariones**** le 18 août 2022
Chère Anne,
Nous vous remercions d'avoir choisi l'Hôtel Fariones pour votre récent séjour à Lanzarote. Nous sommes absolument ravis de lire que vous avez apprécié le charme de nos installations, la qualité de notre offre gastronomique ainsi que le service de notre personnel. Nous espérons avoir la chance de vous recevoir à nouveau parmi nous et vous envoyons nos meilleures salutations de Lanzarote.
10/10 Excellent
FRANCIS, Montmorency
Voyage en groupe
2 janv. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FRANCIS
Séjour de 7 nuits en décembre 2021
Réponse de Aurore Gerard-Hotel Fariones ***** le 9 janv. 2022
Cher Monsieur,
Nous vous remercions pour votre commentaire et votre noation 5 sur 5.
Nous sommes ravis que l'Hotel et ses facilités vous ont satisfaits.
Nous espérons vous revoir prochainement et restons à votre entière disposition pour de plus amples informations.
Cordialement
Aurore Gerard
The Guest Experience Team
Hotel Fariones *****
6/10 Satisfaisant
Charles
Voyage en couple
2 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Charles
Séjour de 7 nuits en novembre 2021
Réponse de aurore gerard-guest experience team le 3 déc. 2021
Cher monsieur,
Merci d'avoir pris le temps de rédiger votre commentaire.
Nous sommes ravis que la plage et les jardins vous ont plus.
Concernant les mesures sanitaires, nous vous remercions pour vos suggestions.
Nous souhaitions cependant vous informer qu'au buffet, des gels hydroalcooliques sont mis à votre disposition pour toute désinfection. En tant qu'entreprise acquise à la cause de la protection de l'environnement, il nous est donc impensanle d'utiliser des gants en plastique à usage unique.
Nous espérons cependant que vous avez apprécier votre séjour dans notre établissement et restons à votre disposition pour de plus amples informations.
Cordialement,
Aurore Gerard
Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Eric
14 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
FABULEUX
Eric
Séjour de 2 nuits en novembre 2021
Réponse de Aurore Gerard-Guest experience team-Hotel Fariones le 30 nov. 2021
Nous vous remercions pour votre confiance en notre hotel et votre fabuleuse note.
Nous espérons vous revoir une prochaine fois dans notre établissement et restons à votre disposition pour tout autre nécéssité ou pour de plus amples informations
Aurore Gerard
Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Helen and John
Voyage en famille
14 avr. 2024
Helen and John
Séjour de 5 nuits en avril 2024
Réponse de Hotel Fariones ***** le 18 avr. 2024
Dear Guest , On behalf of the Hotel Fariones ***** Thank you for your kind feedback. We are delighted that you found our staff lovely and experienced a relaxed yet organized atmosphere during your stay.Creating a welcoming and organized environment for our guests is important to us, and we are thrilled to hear that you felt at ease during your time with us.We hope to have the pleasure of welcoming you back to Hotel Fariones ***** for another enjoyable and stress-free experience.Warm regards,Leidy FernándezGuest Experience TeamHotel Fariones *****
10/10 Excellent
MARLENE ELAINE
28 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARLENE ELAINE
Séjour de 7 nuits en décembre 2023
Réponse de Carla - Guest Experience Team le 28 févr. 2024
Dear Guest,We would like to thank you for choosing Hotel Fariones ***** and taking the time to share your experience with us. We are delighted to hear that Hotel Fariones exceeded your expectations during your first solo trip. Ensuring the safety and comfort of our guests is of great importance to us, and we are pleased to learn that you felt secure throughout your stay.It is wonderful to know that you found the hotel to be stunningly beautiful, providing a perfect setting for relaxation and rejuvenation. We take pride in offering a tropical oasis experience with lush palm trees, tropical plants, an infinity pool, and two jacuzzis. We are thrilled that you were able to enjoy a massage with a breathtaking view of the sea.Your mention of the security measures, including the room card access to the main beach, reflects our commitment to providing a safe environment for our guests. We appreciate your positive comments about the surrounding area being safe for solo walks, allowing you to explore restaurants, bars, shopping, and various rental services conveniently.Our dedicated staff works hard to ensure every guest's needs are met, and we are delighted that you found them to be great, helpful, and accommodating throughout your stay.Thank you for recommending Hotel Fariones.We look forward to the pleasure of welcoming you back in the future and providing you with another exceptional experience.Kind regards, Carla LópezGuest Experience TeamHotel Fariones *****
10/10 Excellent
Hugh, Norwich
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hugh
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Fariones ***** le 3 févr. 2024
Dear Guest,On behalf of Hotel Fariones ***** , we would like to express our gratitude for your outstanding rating. We are thrilled to hear that your experience at our hotel met or exceeded your expectations.We are delighted that you enjoyed your stay with us, and we sincerely appreciate your time in sharing your positive impressions. It is our constant aim to provide a memorable and enjoyable experience for all our guests.Thank you once again for choosing Hotel Fariones *****. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Kind Regards, Teodora YurievaGuest Experience Team
10/10 Excellent
Steven
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Steven
Séjour de 6 nuits en décembre 2023
Réponse de Hotel Fariones ***** le 3 févr. 2024
Dear Guest,On behalf of the Hotel Fariones *****, we would like to express our gratitude for your outstanding rating.It is a source of pride for all of us to learn that your experience with us was exceptional.We look forward to the opportunity of welcoming you back to the hotel.Kind Regards,Teodora YurievaGuest Experience Team
10/10 Excellent
LUCA
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LUCA
Séjour de 5 nuits en novembre 2023
Réponse de Guest Experience Team le 22 nov. 2023
Dear Luca,On behalf of the Hotel Fariones ***** we would like to thank you for your positive rating and feedback. We are thrilled to read that the room was comfortable and that the view from your terrace had excelled. We are also glad that it was convenient in having the beach directly situated infront of the hotel. We hope to get the opportunity in welcoming you back to the hotel. Both myself and team remain at your entire disposal for any future assistance required.Kind Regards,Harriet ThompsonGuest Experience ManagerHotel Fariones *****
8/10 Bien
Hege
Voyage en groupe
19 nov. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Luksus, men uteserveringen trenger en opprydning
Hege
Séjour de 7 nuits en novembre 2023
Réponse de Guest Experience Team le 19 nov. 2023
Kjære gjest, Takk for kommentaren din og for at du deler din siste opplevelse her med oss. Vi er glade for at hotellet og omgivelsene passet dine behov. Vi beklager at du ved flere anledninger har opplevd dårlig service i barområdet vårt. Det er noe vi er klar over og har gode intensjoner om å forbedre. Vi har slitt de siste månedene med å finne personale og ikke minst lære dem opp til å bli 5-stjerners. Vi er klar over at dette ikke er gjestenes feil, men vi er klar over at vi er klar over det. Vi ber om unnskyldning for ulempene, og vi håper å få muligheten til å ønske deg velkommen tilbake til Hotel Fariones *****.Med vennlig hilsen,Harriet ThompsonGuest Experience ManagerHotel Fariones *****
8/10 Bien
Oscar
29 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Elegant Setting, Service Needs Refinement
Oscar
Séjour de 5 nuits en octobre 2023
Réponse de Guest Experience Team Hotel Fariones***** le 30 oct. 2023
Dear Guest,On behalf of the Hotel Fariones *****, we would like to thank you for taking the time to share your feedback with us. We greatly appreciate your valuable insights, and we are delighted to hear that you enjoyed the beautiful ambiance and well-designed areas of our hotel. Our reception staff takes pride in providing professional and attentive service, and it is heartening to know that they contributed to a welcoming atmosphere during your stay.We genuinely value your constructive feedback about the service in our bar and restaurants. We apologize for any inconvenience you experienced due to service errors, and we are committed to addressing this issue. We understand the importance of seamless and efficient service in these areas, and your comments will be taken into consideration as we work on improving our staff's familiarity with the systems. We are truly grateful that you still consider the Hotel Fariones ***** one of your favorite places for rest and recuperation. Your loyalty means a lot to us, and we are dedicated to making your future visits even more enjoyable. We look forward to welcoming you back, and please do not hesitate to contact us directly if you have any further feedback or specific concerns. Your satisfaction is our priority, and we are committed to providing you with an exceptional experience on your next stay.Kind Regards,Teodora Yurieva
10/10 Excellent
René
14 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
René
Séjour de 6 nuits en septembre 2023
Réponse de Suzana le 21 sept. 2023
Estimado Cliente,Muchas gracias por su comentario y puntuación máxima. Esperemos darle la bienvenida de nuevo pronto. Saludos cordiales, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****
10/10 Excellent
Voyageur vérifié
1 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en juin 2023
Réponse de Hotel Fariones***** le 13 août 2023
Dear Guest, On behalf of the hotel, we would like to thank you for rating our hotel with the maximum score. We are very pleased you had left feeling satisfied and content with your recent stay here with us at the Hotel Fariones *****. It would be our honour in greeting you once again at the Hotel Fariones ***** and our service remains for any future assistance needed.Kind Regards,Belinda CabreraThe Guest Experince TeamHotel Fariones*****
10/10 Excellent
Michelle
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel
Michelle
Séjour de 5 nuits en mai 2023
Réponse de Suzana le 24 mai 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you your feedback about your holiday with us. We are very happy to read that you had a perfect holiday thanks to the comfortable rooms and for the frendly and helpful staff. We are looking forward to welcome you back on your next stay on Lanzarote. Please remember that the Guest Experience Team is at your entire disposal to help you to plan your next stay. Kind Regards, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****
10/10 Excellent
Sallyann
Voyage en groupe
22 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sallyann
Séjour de 7 nuits en mai 2023
Réponse de Guest Experience Hotel Fariones ***** le 22 mai 2023
Dear Guest, On behalf of the Hotel Fariones ***** we would like to thank you for your applauding review and positive rating. We are pleased to read that from the moment you had arrived you were attended to with excellence.. everything was spotless, the room was comfortable, everything was beautifully designed and the access was convenient having everything local and to hand. We will certainly pass on your kind words to all our staff and especially Caspar our egg man supplying everyone with the finest omlettes on a morning! We can only hope to get the opportunity in welcoming you back to the Hotel Fariones *****. Please do not hesitate to contact the Guest Experience Team for any assistance you may need. Kind Regards,Harriet ThompsonGuest Experience ManagerHotel Fariones *****
10/10 Excellent
Mark
15 mai 2023
Mark
Séjour de 7 nuits en avril 2023
Réponse de Suzana le 23 juin 2023
Estimado cliente, Muchas gracias por elegir a nuestro Hotel Fariones***** para pasar sus vacaciones en la isla de Lanzarote. Nos gustaría agradecerle la puntuación máxima y esperemos darla la bienvenida en nuestro hotel de nuevo pronto. El equipo de Guest Experience está a su entera disposición para todo lo que considera de interés. Atentamente, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****
10/10 Excellent
Deborah, Worthing
Voyage en famille
23 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 7 nuits en avril 2023
Réponse de Hotel Fariones***** le 9 mai 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you for taking the time to share your positive experience at our hotel. We are thrilled to read that our staff provided you with exceptional service and that you enjoyed our delicious food offerings and comfortable accommodations. Your recommendation means a lot to us and we look forward to welcoming you back in the future.Kind Regards from Lanzarote,Eimy VidalGuest Experience TeamHotel Fariones *****
10/10 Excellent
Clare
Voyage en couple
30 mars 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clare
Séjour de 3 nuits en mars 2023
Réponse de Zsuzsanna - Hotel Fariones***** le 31 mars 2023
Dear Guest, On behalf of the Hotel Fariones***** we would like to express our gratitude for such a nice feedback. We are happy to read that all our three restaurant has met your expectations. In our buffet we try to fulfil all our guests wishes providing an abundant breakfast and dinner. Erizo is a perfect mach for guests who would like to try some local cuisine and Kaori is the best choice to asian food lovers. We are happy to hear that you could have a relaxing holiday thanks to our beautiful gardens and many sunlounges to sunbath. We would like to thank you your nice words towards our staff, as always, we are happy to be at your entire disposal during your holiday. It would be a delight to see you again n your next holiday, may we remember you that please contact with the Guest Experience Team if you need any assist for your next holiday. Kind regards, Zsuzsanna B. PovoraiGuest Experience TeamHotel Fariones*****
10/10 Excellent
Daniel
13 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very well run, refurbished hotel!
Daniel
Séjour de 7 nuits en mars 2023
Réponse de The Guest Experience Team Hotel Fariones***** le 24 mars 2023
Dear Guest, On behalf of the Hotel Fariones***** we would like to thank you your time and comment made. We are very pleased you had left feeling satisfied with and content with your recent stay thanks to our relaxing gardens and facilities provided by our hotel. Our staff does the best they can to make your holiday unforgettable, we will share your nice words with the. It would be a delight to welcome you back on your next holiday, please do not hesitate to contact the Guest experience Department in case any future assistance needed.Kind regards, Zsuzsanna B. PovoraiThe Guest Experience TeamHotel Fariones*****
10/10 Excellent
fergus
24 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel
fergus
Séjour de 8 nuits en janvier 2023
Réponse de Hotel Fariones***** le 24 janv. 2023
Dear Guest, On behalf of Hotel Fariones***** we would like to thank you for sharing your comment and rating.We are pleased to know that you were able to enjoy our direct access to the beach and the proximity to local bars and restaurants.We hope to have the opportunity to see you again at the hotel.The Guest Experience Team remains at your entire disposal.Kind Regards,Eimy VidalGuest Experience TeamHotel Fariones *****
10/10 Excellent
Deborah
9 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Deborah
Séjour de 6 nuits en janvier 2023
Réponse de Hotel Fariones***** le 24 janv. 2023
Dear Guest,On behalf of the Hotel Fariones***** we would like to thank you for sharing your rating.We look forward to welcoming you soon!Kind Regards,Eimy VidalGuest Experience TeamHotel Fariones *****
10/10 Excellent
Michael G, Cork
Voyage en couple
20 nov. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael G
Séjour de 7 nuits en novembre 2022
10/10 Excellent
Christopher
Voyage en couple
20 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 7 nuits en novembre 2022
10/10 Excellent
Caterina Giovanna Selina
29 oct. 2022
Caterina Giovanna Selina
Séjour de 5 nuits en octobre 2022
10/10 Excellent
lorraine
15 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
lorraine
Séjour de 2 nuits en octobre 2022
10/10 Excellent
Michael
24 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 10 nuits en août 2022
10/10 Excellent
Leonard
15 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 nights July 2022
Leonard
Séjour de 5 nuits en juillet 2022
Réponse de Guest Experience Team, Hotel Fariones ***** le 19 juil. 2022
Dear Guest,
On behalf fo the Hotel Fariones ***** we would like to thank you for your amazing review and rating.
We are very pleased to read that you thought the located was convenient and that our staff were helpful with a smile.
We hope to get the opportunity in welcoming you back to the hotel. For us there is nothing better than welcoming back familiar faces.
For any future assistance requiered, please do not hesitate to contact the Guest Experience Team.
Kind Regards,
Harriet Thompson
Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Andrew
3 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en avril 2022
10/10 Excellent
Ursula
Voyage en groupe
2 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ursula
Séjour de 4 nuits en avril 2022
Réponse de Guest Experience Team le 3 mai 2022
Dear Guest,
Thank you so much for booking your holidays with us and for your high score.
We are glad to know that we have reached your expectations. We will keep working to get these results.
We hope to welcoming you in our hotel once again soon.
Very best regards.
Guest Experience Department
8/10 Bien
Nazanin
25 avr. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nazanin
Séjour de 6 nuits en avril 2022
8/10 Bien
Annette
Voyage en groupe
11 avr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful hotel
Annette
Séjour de 8 nuits en novembre 2021
Réponse de Guest Experience Department le 1 mai 2022
Dear Guest,
Thank you so much for your comment and for booking your holidays with us.
We are delighted to know that you enjoyed our hotel. We keep working to give our clients the best experience.
We hope to wellcoming you soon again.
With kind regards.
Bárbara Marichal
Guest Experience Department.
10/10 Excellent
Katherine
4 avr. 2022
Katherine
Séjour de 3 nuits en mars 2022
10/10 Excellent
Laura
Voyage en famille avec de jeunes enfants
20 févr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 2 nuits en février 2022
Réponse de Guest Experience Team le 20 févr. 2022
Dear Laura,
First of all, we would like to thank you for taking the time in leaving such a positive feedback. We are very pleased to hear that you enjoyed your stay here with us at the Hotel Fariones ***** and that our facilities met your needs.
t will be a pleasure seeing you back and it goes without saying that we stay at your entire disposal for anything you may need.
Kind regards,
Marion Cange
The Guest Experience Team
Hotel Fariones *****
6/10 Satisfaisant
Nathaniel
Voyage d’affaires
19 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Let down by some fundamentals
Nathaniel
Séjour de 3 nuits en février 2022
Réponse de Hotel Fariones ***** le 21 févr. 2022
Dear Nathaniel,
First of all we would like to thank you in contacting us and expressing your opinion during your recent stay at our hotel.
We are very happy to know that the great majority of the services offered at the Hotel Fariones ***** have been to your liking and therefore encourages and motivates us to continue working and improving our processes to create unforgettable experiences.
We are delighted to know that you had the best service experience in our hotel and that you value and speak so highly of our staff. Additionally we would like to thank you for your assessment of the pool facilities, atmosphere and decoration of the establishment.
Regarding your comment about the location of your room, it is true that it is situated on the floor above the hotel reception and we were aware of the comment made regarding the noise caused on one of your evenings whilst the cleaning was being performed.
We would like to inform you that as soon as we were made aware of this comment from one of our night reception team, we modified the cleaning hours to avoid further disturbance during your stay.
In order to achieve optimal cleaning of the facilities and to make minimal disturbance for our guests, we clean the common areas from 6 o’clock in the morning. Having been said, this is the first comment we have received and shall we waiting if further modifications if needs be.
Regarding the changes in the temperature of the shower, we were not made aware of this comment nor regarding any other discomforts with the room during your stay. In any case, we have checked the installation of the shower in the room you occupied and have changed the tap avoiding any possible future complications. We would of liked to have received this comment during the time you stayed with us in order to solve it and make your stay even more pleasant.
Regarding the comment about the mattress, we are very sorry to hear that it was not to your liking. Our mattresses are not classified as soft mattresses, they are completely new and of the superior quality, just like the rest of the materials provided here at the hotel. The quality of the mattress is one of the positive aspects most commented by our clients, but neither the less we are sorry it has not been to your liking.
In any case, if you had transmitted this comment to us during your stay, we could have arranged a topper to be put on the mattress and test if the hardness of the mattress was more assimilated to what you are familiar with. We also have alternative pillows and sheets ensuring our guests have optimal rest.
As to our vegan gastronomic offer, firstly I would like to mention that we are aware of this aspect and are currently working on modifying our menus in order to improve and offer guests a wider variation. In any case, additionally to pasta and salads, we are always willing to make any type of preparation for all those who may have food intolerances of diety specifications.
Once again we would lik
10/10 Excellent
Anthony
27 janv. 2022
Les points forts : Propreté et personnel et service
Anthony
Séjour de 11 nuits en janvier 2022
Réponse de Aurore Gerard-Hotel Fariones ***** le 28 janv. 2022
Dear Guest,
We thank you for your comment.
We are pleased that you enjoyed your stay at the Hotel Fariones ***** even we the small brealfast's inconvenience.
We hope to welcoming you again in the future.
We stay at your disposal in case you should require further assistance.
Kind regards
Aurore Gerard
The guest experience team
Hotel Fariones *****
10/10 Excellent
fergus
25 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel in the area
fergus
Séjour de 8 nuits en janvier 2022
Réponse de Aurore Gerard-Hotel Fariones ***** le 25 janv. 2022
On behalf of the Hotel Fariones *****, we thank you for your comment and rating.
We hope to see you in an other occasion.
We stay at your disposal for further information.
Best regards
Aurore Gerard
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Scott
17 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic time!
Scott
Séjour de 7 nuits en novembre 2021
Réponse de Harriet Thompson The Guest Experience Team le 17 janv. 2022
Dear Guest,
On behalf of all the staff here at the Hotel Fariones ***** we would like to thank you for your wonderful feedback. It is very satisfying to read that you had a pleasant stay with future plans of returning.
The Guest Experience Team remain at your entire disposal.
Kind Regards,
Harriet Thompson
Guest Experience Team
Hotel Fariones *****
10/10 Excellent
JOHN
13 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
November stay
JOHN
Séjour de 7 nuits en octobre 2021
Réponse de Guest Experience Team le 15 janv. 2022
Dear John,
On behalf of the hotel we would like to express our gratitude for such positive rating. We are very pleased you had left feeling satisfied and content with your recent stay here with us at the Hotel Fariones *****. It has been a pleasure to welcome you and we hope that we have fulfilled all your expectations. We hope to welcome you back once more. May we please remind you that our Guest Experience Team remain at your entire disposal for any future assistance needed.
Kind regards,
Marion Cange
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Patrick
13 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 4 nuits en décembre 2021
Réponse de Aurore Gerard-The Guest Experience Team le 13 déc. 2021
Dear Patrick,
We thank you for your 10 to 10 review.
We are pleased to see that the Hotel Fariones ***** amd his facilities met your need.
We stay at your disposal for further assistance,
Best regards,
Aurore Gerard
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Alasdair
Voyage d’affaires
5 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alasdair
Séjour de 1 nuit en décembre 2021
Réponse de Harriet Thompson - The Guest Experience Team le 5 déc. 2021
Dear Mr. Hedley,
On behalf of myself and all the staff here at the Hotel Fariones ***** we would like to thank you for an exceptional review. We are very happy to hear that both myself and colleagues made your stay welcoming and provided a high quality service.
We have high hopes in welcoming you back to the hotel - hopefully the wait will not be too long.
It goes without saying that the Guest Experience Team remain at your entire disposal.
Kind Regards,
Harriet Thompson
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Voyageur vérifié
3 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 Star stay
Voyageur vérifié
Séjour de 7 nuits en novembre 2021
Réponse de aurore gerard-Guest experience team-Hotel fariones le 4 déc. 2021
We would like to show you our apreciation and thank you for your wonderful rating.
We are pleased that our Hotel, the facilities and the buffet met your needs.
We hope to get the chance in welcoming you back to the hotel.
We remain at your entire disposal in case you should require any future assistance.
Kind regards, Aurore Gerard - Guest Experience Team - Hotel Fariones *****
10/10 Excellent
Sandra
2 déc. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 5 nuits en novembre 2021
Réponse de Harriet Thompson, The Guest Experience Team le 3 déc. 2021
Dear Sandra,
We would like to show our appreciation and thank you for the 10 out of 10 rating. We are pleased that you had a pleasant stay and that all our facilities met your needs.
We have high hopes of meeting you again and welcoming you back to the Hotel Fariones *****.
For further assistance please do not hesitate in contacting the Guest Experience Team for any future requirements.
Kind Regards,
Harriet Thompson
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
John
1 déc. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en novembre 2021
Réponse de Harriet Thompson, The Guest Experience Team le 3 déc. 2021
Dear Guest,
On behalf of the Hotel Fariones ***** we would like to thank you for your review. We are pleased to read that you had a pleasant stay here and that our facilities & services met your needs.
We hope that we will get the opportunity to see you again.
It goes without saying that the Guest Experience Team remain at your entire disposal.
Kind Regards,
Harriet Thompson
The Guest Experience Team
Hotel Fariones *****
8/10 Bien
María Jesús
21 nov. 2021
María Jesús
Séjour de 3 nuits en novembre 2021
Réponse de Aurore Gerard Guest Team Experience Hotel Fariones le 30 nov. 2021
Agradecemos su nota y esperemos veros una proxima vez en nuestro establecimiento.
Quedamos a su disposición para más informaciones
Aurore Gerard
Guest Team Experience
Hotel Fariones *****
10/10 Excellent
Brian
10 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Farionen
Brian
Séjour de 4 nuits en novembre 2021
Réponse de Harriet Thompson - The Guest Experience Team le 25 nov. 2021
Dear Guest,
On behalf of myself and all the staff here at the Hotel Fariones ***** we would like to thank you for your feedback regarding your recent stay. We are happy to read that you had a pleasant time. We shall take note of your comments and forward them onto the corresponding departments as we hope to strive and maintain a satisfactory establishment for both current and potential guests.
We hope to get the chance in welcoming you back to the hotel.
Our department remains at your disposal for any future assistance.
Kind Regards,
Harriet Thompson
The Guest Experience Team
Hotel Fariones *****
10/10 Excellent
Craig
24 oct. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect hotel
Craig
Séjour de 7 nuits en octobre 2021
Réponse de Hotel Fariones le 26 oct. 2021
Dear Hotelguest,
Firstly we would like to show our appreciation for such lovely, positive feedback.
There is nothing we love more than to read that guests are having a pleasant stay here with us at the Fariones Hotel *****.
It is important for us that guests find themselves relaxed and well cared for.
We hope that you make a return in the near future as it would be our pleasure to have you back.
It goes without saying, if you need anything at all please do not hesitate in contacting the Guest Experience Department.
Kind Regards,
Barbara Götz
Guest Experience
Fariones Hotel *****
10/10 Excellent
kevin
Voyage en groupe
14 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
kevin
Séjour de 1 nuit en septembre 2021
Réponse de Ana Figuereo Guest Experience Hotel Fariones ***** le 22 sept. 2021
Dear Mr. Kevin,
We would like to thank you for choosing us to spend your holidays in Lanzarote.
It is an honor to know that you had a fantastic time in our Hotel Fariones *****
We hope to welcome you back really soon,
Kind Regards
Ana Figuereo
Guest Experience
Hotel Fariones *****