Avis sur The Hotel Beyaz Saray & Spa - Special Category
The Hotel Beyaz Saray & Spa - Special Category
Mimar Kemalettin Mh. Yeniçeriler Cd. 77, Beyazit, Istanbul, Istanbul
Avis
7,6
Bien
7,6/10
Propreté
7,8/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en groupe
21 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Hotel Beyaz Saray le 2 mars 2024
Dear Rachid Rehane, Thank you for taking the time to give us your opinion on your recent stay.Your opinion is essential for us to improve how we work. We want to apologize for not meeting your expectations with your accommodation.We have taken immediate action. We are working together with the customer service team to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future.It was a real pleasure for us to have you as our guest at The Hotel Beyaz Saray.Kind regards.
10/10 Excellent
Ardo Omar
12 févr. 2024
Ardo Omar
Séjour de 4 nuits en février 2024
Réponse de The Hotel Beyaz Saray le 21 mars 2024
Dear Ardo Omar,We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
2/10 Horrible
Lamia
Voyage en famille
29 janv. 2024
Les points faibles : Propreté et personnel et service
très déçus!
Lamia
Séjour de 4 nuits en janvier 2024
Réponse de The Hotel Beyaz Saray le 7 févr. 2024
Dear Lamia Said,Thank you for taking the time to let us know your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is extremely valuable to us because it helps us identify areas where we need to improve.We conducted a thorough investigation of the issues you mentioned and took immediate action to resolve them. Based on your comment, we have carried out maintenance checks on all our facilities, including showers, lights and electrical outlets, to ensure they are in proper working order and safe.We are sorry that your experience did not meet your expectations, our spa and other services are open until certain hours. Use outside these hours is subject to a fee. We operate the spa quietly for the comfort of you and our guests and we assure you that we are committed to providing a superior level of service to all our guests.It is a very important and valuable feedback for us that you like our location. We hope you will give us another opportunity to host you and rebuild your trust in the future.It was a great pleasure for us to host you as our guest at Hotel Beyaz Saray.Best regards.
2/10 Horrible
Mohamed
Voyage en famille
29 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed
Séjour de 4 nuits en janvier 2024
Réponse de The Beyaz Saray Hotel le 2 févr. 2024
Dear Nadia Said, Thank you for taking the time to give us your opinion on your recent stay.Your opinion is essential for us to improve how we work. We want to apologize for not meeting your expectations with your accommodation.We have taken immediate action. We are working together with the customer service team to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future.It was a real pleasure for us to have you as our guest at The Hotel Beyaz Saray.Kind regards.
8/10 Bien
Mhamed
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel Hôtel, très bon standing. Note: 9,5/10.
Mhamed
Séjour de 1 nuit en novembre 2023
6/10 Satisfaisant
Voyageur vérifié
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel et confortable hôtel bien situé.
Voyageur vérifié
Séjour de 4 nuits en novembre 2023
10/10 Excellent
Marcia
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcia
Séjour de 2 nuits en novembre 2023
8/10 Bien
Marcia
Voyage d’affaires
19 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marcia
Séjour de 4 nuits en septembre 2023
10/10 Excellent
Christophe
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon emplacement
Christophe
Séjour de 1 nuit en juin 2023
2/10 Horrible
Cemal
Voyage d’affaires
15 janv. 2023
Les points faibles : Propreté
Cemal
Séjour de 1 nuit en janvier 2023
10/10 Excellent
Riadh
Voyage d’affaires
7 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Riadh
Séjour de 3 nuits en janvier 2023
Réponse de The Hotel Beyaz Saray le 11 janv. 2023
Dear Guest , We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
8/10 Bien
redhouane
Voyage d’affaires
23 déc. 2022
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
redhouane
Séjour de 2 nuits en décembre 2022
Réponse de The Hotel Beyaz Saray le 11 janv. 2023
Dear Guest , We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
8/10 Bien
Zakaria
10 déc. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zakaria
Séjour de 1 nuit en décembre 2022
Réponse de The Hotel Beyaz Saray le 11 janv. 2023
Dear Guest , We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
2/10 Horrible
Mohamed
Voyage d’affaires
23 avr. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohamed
Séjour de 1 nuit en avril 2022
4/10 Médiocre
Ramazan
Voyage en couple
7 janv. 2022
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ramazan
Séjour de 5 nuits en décembre 2021
8/10 Bien
Mounia
Voyage en groupe
11 avr. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Très bonne expérience
Mounia
Séjour de 7 nuits en mars 2021
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
14 mars 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Je recommande pas
Voyageur vérifié
Séjour de 1 nuit en janvier 2021
6/10 Satisfaisant
Abdenour
4 déc. 2020
Abdenour
Séjour de 3 nuits en novembre 2020
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
15 févr. 2020
Les points faibles : Personnel et service et confort de la chambre
Raciste
Voyageur vérifié
Séjour de 5 nuits en février 2020
Réponse de The Hotel Beyaz Saray le 4 mars 2020
Dear Guest, Thank you for taking the time to rate your stay with us and were very glad to learn you enjoyed the services rendered to you. Thank you again for choosing our hotel for your stay in Istanbul and look forward to welcoming you back soon. Best Regards
8/10 Bien
Voyageur vérifié
13 nov. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de The Hotel Beyaz Saray le 21 nov. 2019
Thank you for very much for your feedback. We are delighted you had an enjoyable stay, We look forward to welcoming you back the next time you are in istanbul. Kind regards,
10/10 Excellent
Voyageur vérifié
Voyage en famille
28 mai 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 5 nuits en mai 2019
Réponse de The Hotel Beyaz Saray le 30 mai 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.
6/10 Satisfaisant
Sofiane
17 mai 2019
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Peux mieux faire
Sofiane
Séjour de 3 nuits en mai 2019
Réponse de The Hotel Beyaz Saray le 30 mai 2019
Dear Sofiane , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.
10/10 Excellent
Voyageur vérifié
14 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en mai 2019
Réponse de The Hotel Beyaz Saray le 28 mai 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.
10/10 Excellent
El, Lyon
Voyage en famille
11 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El
Séjour de 5 nuits en avril 2019
Réponse de HOTEL BEYAZ SARAY TEAM le 1 mai 2019
Dear Guest , it was our pleasure hosting you at the The Hotel Beyaz Saray. We appreciate you being our guest and hope to be your first choice every time you visit to Istanbul.
2/10 Horrible
yacine, paris
29 nov. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
yacine
Séjour de 6 nuits en novembre 2018
10/10 Excellent
Voyageur vérifié
27 nov. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2018
Réponse de The Hotel Beyaz Saray le 30 nov. 2018
Thank you for your comment
8/10 Bien
DoréMi
25 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DoréMi
Séjour de 4 nuits en novembre 2018
Réponse de The Hotel Beyaz Saray le 30 nov. 2018
Thank you for your comment
2/10 Horrible
Voyageur vérifié
23 nov. 2018
Voyageur vérifié
Séjour de 4 nuits en novembre 2018
6/10 Satisfaisant
Hayat, Marseille
27 oct. 2018
Les points forts : Confort de la chambre
Hayat
Séjour de 4 nuits en octobre 2018
Réponse de The Hotel Beyaz Saray le 22 nov. 2018
Thank you for taking time to advise of your recent stay.Your feedback is extremaly valuable to us as we strive to improve with each and every stay.
8/10 Bien
Y, Evry
16 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel à proximité de tout
Y
Séjour de 7 nuits en avril 2018
2/10 Horrible
M’shay
20 mars 2018
Les points faibles : Personnel et service et confort de la chambre
Mécontent
M’shay
Séjour de 3 nuits en mars 2018
Réponse de Husnu Burlukkara/ Genaral Manager le 22 mars 2018
Dear Value Guest,
Sory for not meeting your expactations.Your feedback is extremaly valuable to us as we strive to improve with each and every stay.
10/10 Excellent
Suleyman
1 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suleyman
6/10 Satisfaisant
MOHAMED
5 oct. 2015
Les points forts : Propreté
MOHAMED
8/10 Bien
Amel, Nantes
28 sept. 2015
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable
Amel
8/10 Bien
Voyageur vérifié
27 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Elif Ozturk le 22 août 2015
Dear Guest;
Thank you for your points
We are truly grateful and pleased to know that your stay a satisfaction was. We always try to follow the policy of service from good to perfect.
We are looking forward to welcome you again in our hotel.
Kind Regards
Elif Ozturk
Online Sales and Reservation Supervisor|
The Hotel Beyaz Saray
10/10 Excellent
Voyageur vérifié
25 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
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Voyageur vérifié
8/10 Bien
Marie, Paris
10 juin 2014
Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel très bien situé
Marie
10/10 Excellent
Faissal
Voyage en groupe
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Faissal
Séjour de 6 nuits en février 2024
Réponse de The Hotel Beyaz Saray le 27 mai 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
4/10 Médiocre
amanullah
7 mai 2024
Les points faibles : Personnel et service
amanullah
Séjour de 4 nuits en mai 2024
Réponse de The Hotel Beyaz Saray le 27 mai 2024
Dear Guest, Thank you for taking the time to give us your opinion on your recent stay.Your opinion is essential for us to improve how we work. We want to apologize for not meeting your expectations with your accommodation.We have taken immediate action. We are working together with the customer service team to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future.It was a real pleasure for us to have you as our guest at The Hotel Beyaz Saray.Kind regards.
10/10 Excellent
Sanaz
Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sanaz
Séjour de 4 nuits en avril 2024
Réponse de The Hotel Beyaz Saray le 27 avr. 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
10/10 Excellent
Wael
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wael
Séjour de 4 nuits en avril 2024
Réponse de The Hotel Beyaz Saray le 27 avr. 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
10/10 Excellent
Diosdado
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diosdado
Séjour de 3 nuits en mars 2024
Réponse de The Hotel Beyaz Saray le 17 avr. 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
8/10 Bien
FIRDOUS
Voyage en famille
12 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
FIRDOUS
Séjour de 3 nuits en avril 2024
Réponse de The Hotel Beyaz Saray le 15 avr. 2024
Dear Guest, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
10/10 Excellent
Diosdado
Voyage en famille
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diosdado
Séjour de 2 nuits en mars 2024
Réponse de The Hotel Beyaz Saray le 27 mars 2024
Dear Mr. Diosdado, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
2/10 Horrible
Hafiza
Voyage en famille
9 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hafiza
Séjour de 2 nuits en mars 2024
Réponse de The Hotel Beyaz Saray le 12 mars 2024
Dear Hafiza El-kurdi, Thank you for taking the time to give us your opinion on your recent stay.Your opinion is essential for us to improve how we work. We want to apologize for not meeting your expectations with your accommodation.We have taken immediate action. We are working together with the customer service team to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future.It was a real pleasure for us to have you as our guest at The Hotel Beyaz Saray.Kind regards.
10/10 Excellent
Karim
Voyage en famille
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional
Karim
Séjour de 3 nuits en février 2024
Réponse de The Hotel Beyaz Saray le 2 mars 2024
Dear Karim Rawofi, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
8/10 Bien
Eike
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements
Eike
Séjour de 6 nuits en février 2024
10/10 Excellent
Karim
Voyage en famille
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Karim
Séjour de 10 nuits en février 2024
Réponse de The Beyaz Saray Hotel le 21 févr. 2024
Dear Karim Rawofi , We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
8/10 Bien
Ahmad
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ahmad
Séjour de 2 nuits en janvier 2024
Réponse de The Beyaz Saray Hotel le 2 févr. 2024
Dear Ahmad Allamov, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards
10/10 Excellent
Olga
Voyage en famille
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Olga
Séjour de 3 nuits en janvier 2024
Réponse de The Beyaz Saray Hotel le 2 févr. 2024
Dear Olga Scutari, We were delighted to hear that your recent stay at The Hotel Beyaz Saray was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing The Hotel Beyaz Saray . We look forward to hosting you again soon . Kind regards