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Avis sur Houston Marriott Sugar Land

3.5 out of 5
Houston Marriott Sugar Land
16090 City Walk, Sugar Land, TX

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 563 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 83 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 73 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 73 avis sur 1001." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Don

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mai 2024

10/10 Excellent

Renae

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room decor was modern, relaxing colors, large walk-in shower, and no carpet in the room anywhere. Everything was pristine.
Séjour de 2 nuits en mai 2024

8/10 Bien

FEKERTE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent Hotel!!
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Ali, Richmond

Voyage en famille
Les points faibles : Personnel et service
Due to construction so much noise during day and pool was not accessible. You have to take your luggage by your self. Even if you are staying at the hotel they will not allow you to park your car at the entrance just for 2 minutes.
Séjour de 4 nuits en avril 2024

10/10 Excellent

MaryAnn Adaora

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen and Rose at the front desk showed me great customer service, and were extremely friendly and accommodating. This was my first time at this hotel location. I will definitely return the next time I am in the area.
Séjour de 2 nuits en avril 2024
Réponse de Ghanim Yozbaki le 11 mai 2024
Dear Maryann "Thank you so much for your kind words! We're thrilled to hear that Stephen and Rose provided you with exceptional customer service during your first visit to our hotel. We'll be sure to pass along your praise to them. We look forward to welcoming you back next time you're in the area!"

10/10 Excellent

brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel
Séjour de 1 nuit en avril 2024

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de Ghanim Yozbaki le 11 mai 2024
Dear Carmen, Positive reviews like yours truly brighten our day and motivate us to continue providing excellent service. We appreciate your support and hope to see you again soon!

10/10 Excellent

Latosha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Another great stay!
Séjour de 1 nuit en avril 2024
Réponse de Ghanim Yozbaki le 1 mai 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Bryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice accommodations.
Séjour de 2 nuits en mars 2024
Réponse de Ghanim Yozbaki le 1 mai 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Evis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 1 nuit en mars 2024
Réponse de Ghanim yozbaki le 1 mai 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide. Your support is truly appreciated, and we hope to have the pleasure of welcoming you back to Marriott Hotel

10/10 Excellent

Latosha

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay as always
Séjour de 1 nuit en mars 2024
Réponse de Ghanim Yozbaki le 1 mai 2024
Your positive feedback mean a lot to us. It's always a pleasure to hear that our guests have enjoyed their stay and experienced the high level of service and comfort that we strive to provide.

10/10 Excellent

DaShawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ghanim Yozbaki le 21 mars 2024
Dear DashawnThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding experience. Will definitely stay again.
Séjour de 5 nuits en mars 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear JenniferThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Satisfaisant

Allen

Voyage en famille
Les points forts : Équipements
Breakfast was not good, room was not clean
Séjour de 2 nuits en mars 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear AllenThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 Bien

Renay

Les points forts : Propreté et équipements
Les points faibles : Personnel et service
I love the property and the location, it’s close to good dining and shopping. Breakfast was delicious and the kitchen staff was kind. Lastly, first impressions is always very important. Upon check in, the two front desk clerks did not see my presence of any importance. I was the only customer standing at the front desk and it took one of the ladies 4 minutes to address me. Please use my camera footage as a teachable moment for this hotel that first impressions are really everything.
Séjour de 1 nuit en mars 2024
Réponse de Ghanim Yozbaki le 21 mars 2024
Dear RenayThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

2/10 Horrible

Gene

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Blood on sheets in first room. Second room no hot water. Kids screaming next door. Paper thin walls and connected doors. Called front desk a couple of times and never got an answer. Dirty, staff bad, will never stay there again. I stayed there at least 10 times over the past 15 years. Very run down now.
Séjour de 2 nuits en mars 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear GeneThank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Satisfaisant

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We did not have enough towels. Everything else was excellent
Séjour de 2 nuits en mars 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Deal Emily Thank you for your rating and we are glad that the performance of the hotel team was at your best, we hope to see you soon

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear JulieThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Anonymous Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Farah

Séjour de 3 nuits en février 2024
Réponse de Ghanim Yozbaki le 21 mars 2024
Dear FarahThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear BethThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Satisfaisant

Jubin

Voyage en famille
Les points faibles : Personnel et service
It was an ok stay. There were some inset stains in the room on the walls, carpet and lounge chair. We had requested a toothbrush twice in the morning and no one came by so we had to go down to the desk and pick it up ourselves from the front desk. Upkeep and services could be improved.
Séjour de 2 nuits en février 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Jubin Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

8/10 Bien

Andre

Séjour de 3 nuits en février 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear AndreThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

4/10 Médiocre

Leonel

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
We ask for a King bedroom. And we received a 2 Queen bdroom. Tv cable is so bad, and no internet to stream. So, no TV. But they gave us the breackfast for free.
Séjour de 1 nuit en février 2024
Réponse de FOM le 19 févr. 2024
Dear Leonel,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Sugar Land Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such occurrences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Stephen WirtzFront Office ManagerHouston Marriott Sugar Land

10/10 Excellent

Giovanni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff, felt welcomed as soon as we drove up to the front. Clean rooms and great location!
Séjour de 1 nuit en février 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Giovanni Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

4/10 Médiocre

Brittany

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bad experience at the Marriott
Elevators were not working, I was questioned if I belonged there and if I had a room there and house keeping tried to enter my room very early in the morning before check out 3 times. I will never stay at the Marriott again.
Séjour de 1 nuit en février 2024
Réponse de FOM le 19 févr. 2024
Dear Brittany,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Sugar Land Marriott is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent such occurrences from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Stephen WirtzFront Office ManagerHouston Marriott Sugar Land

10/10 Excellent

Jennifer, Houston

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Jennifer Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Anis

Séjour de 4 nuits en janvier 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Anis Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Keep it up
Enjoyed seeing how helpful staff is from valet parking to front counter registration back to bar tender and to meet a good janitor who never stopped smiling amazing helpf
Séjour de 1 nuit en janvier 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

6/10 Satisfaisant

Molly

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Molly Thank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GREAT place to stay!!!
Valet could not have been a friendlier group, front desk was outstanding. The only not great thing restaurant employees a little aggressive at breakfast.
Séjour de 1 nuit en janvier 2024
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear Anna, Thank you for your evaluation. We're committed to addressing your points and ensuring your next stay meets your expectations. Looking forward to exceeding them.

6/10 Satisfaisant

Derek

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Jacqui

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

HUGHBERT

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Carlos

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty pillows, bed was not made, tv didn't work.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Ellen

Séjour de 1 nuit en décembre 2023
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear EllenThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.

10/10 Excellent

Ada

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Holiday Hospitality
It is a tradition for us to stay here on Christmas. We have family in Sugar Land that we celebrate with and then return to our comfy room for a good night's sleep. This year we had a toilet overflow, but that was quickly resolved. We'll return again next year
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

8/10 Bien

Luyi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
good
Séjour de 2 nuits en décembre 2023

8/10 Bien

cindy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Cory

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Heather

Séjour de 1 nuit en décembre 2023

8/10 Bien

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 Bien

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel. Very close to eateries and stores. The valet was The best ! They brought the car Keys to our house when we left there!
Séjour de 1 nuit en décembre 2023

8/10 Bien

jianhua

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Kyle B.

Séjour de 1 nuit en décembre 2023

8/10 Bien

Dianne

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

wendy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Ghanim Yozbaki le 17 mars 2024
Dear WendyThank you for your rating. We're thrilled to hear that the hotel team's performance met your expectations. Looking forward to welcoming you back soon.