Avis sur Castello Village Resort
Castello Village Resort
Papatheodorou, Sissi, Agios Nikolaos, Crete Island
Avis
7,8
Bien
8,0/10
Propreté
7,8/10
Personnel et service
6,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
Voyage en famille
6 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 11 nuits en juillet 2023
6/10 Satisfaisant
Sofiane
Voyage en famille avec de jeunes enfants
6 août 2023
Sofiane
Séjour de 9 nuits en juillet 2023
8/10 Bien
Laureen
Voyage en groupe
20 juil. 2022
Les points forts : Propreté et confort de la chambre
Laureen
Séjour de 3 nuits en juillet 2022
6/10 Satisfaisant
Voyageur vérifié
15 juin 2022
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Peu mieux faire
Voyageur vérifié
Séjour de 5 nuits en juin 2022
Réponse de Diakakis Stavros le 27 juin 2022
Dear Guest ,
you for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort . We have made a notice of your constructive comments to help us improve our services to our guests We hope to have the pleasure in welcoming you back to our hotel on your next vacation Kind Regards,
The Management Team
8/10 Bien
laurence
22 juin 2021
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Super
laurence
Séjour de 6 nuits en juin 2021
Réponse de Nikos L. le 23 juin 2021
Dear Laurence,
We would like to thank you for taking the time to write a review about your recent stay at our hotel.
We make a continuous effort to improve our services and we thank you for your feedback.
We look forward to welcoming you once more in our hotel!
Kind regards,
The Management Team
8/10 Bien
Voyageur vérifié
Voyage en couple
31 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 15 nuits en août 2019
Réponse de Stelios Tamboukos, General Manager le 26 sept. 2019
Dear valued Guest,
Thank you so much for your recent evaluation. We are pleased that overall you enjoyed your recent stay with us here at the Castello Boutique Resort & Spa.
We hope we have the pleasure of welcoming you back in our resort on one of your next vacation.
Kind Regards from Sissi
10/10 Excellent
Luc, Rouen france
Voyage en couple
20 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luc
Séjour de 18 nuits en juin 2019
Réponse de The Management Team le 21 juil. 2019
Dear Luc on
Thank you so much for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort.
We look forward to welcoming you back next year.
Kind Regards,
6/10 Satisfaisant
Serena
17 nov. 2023
Serena
Séjour de 3 nuits en août 2023
8/10 Bien
PTJ
Voyage en groupe
16 sept. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
PTJ
Séjour de 2 nuits en septembre 2022
8/10 Bien
Tracey
Voyage en famille
24 juin 2022
Les points forts : Propreté et personnel et service
Tracey
Séjour de 7 nuits en juin 2022
Réponse de Diakakis Stavros le 27 juin 2022
Dear Mrs. Tracy ,
Thank you for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort . We have made a notice of your constructive comments to help us improve our services to our guests We hope to have the pleasure in welcoming you back to our hotel on your next vacation Kind Regards,
The Management Team
10/10 Excellent
Jan
17 mai 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jan
Séjour de 2 nuits en mai 2022
Réponse de Diakakis Stavros le 20 mai 2022
Dear Jan,
On behalf of all staff i would like to thank you for you review!!!
We wish to visit us again!!!
At your disposal
8/10 Bien
Christian
11 oct. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Christian
Séjour de 9 nuits en septembre 2021
Réponse de Hotel Manager le 11 oct. 2021
Dear Christian
The Castello Village Resort Team would like to thank you for taking the time to write this review.
We are very pleased to read your comments.
Our goal is to continuously improve our services and facilities ad we thank you for your feedback
We wish you all the best and look forward to welcoming you once more to our Hotel.
Kind Regards
Hotel Manager
2/10 Horrible
Voyageur vérifié
7 oct. 2021
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Stay somewhere else
Voyageur vérifié
Séjour de 9 nuits en septembre 2021
Réponse de Hotel Manager le 8 oct. 2021
Dear Anonymous
Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant.
We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations.
Kind regards,
Hotel Manager
4/10 Médiocre
Mervyn
28 sept. 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Very Disappointed - Do not believe the photos
Mervyn
Séjour de 10 nuits en septembre 2021
Réponse de KarouzakisI. le 30 sept. 2021
Dear Mervyn
Thank you for your comment and for giving us the opportunity to respond.
On the day of your arrival 16/09 you took room 711 and the type of room you had booked.
You had come at 00:30 in the evening.
The next day and after the meeting we had listening to your problem we changed your room and specifically in 611.
You told me that the a/c dripped in the morning on 17/09 and specifically at 07:00 and not all night as you write.
We apologized for forgetting to give you the welcome gift and in exchange we gave you dinner and a daily welcome gift for your entire stay at a cost for us of 300.00 euros
As well as I would like to point out that throughout your stay you did not mention any complaints from what you write, knowing that I am available at any time to help in any problem you may have.
As for the fruits that the maid took as you write she took them to replace them and not for some other reason as you suggest any problem you may have.
As far as sunbeds are concerned, I would like to inform you that we know that they are few in relation to the number of customers but this is based on protocols for covid-19.
As far as our staff . I would like to inform you that we always have the best reviews from customers about our service.
Kind regards
10/10 Excellent
Artur
15 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Artur
Séjour de 7 nuits en septembre 2021
Réponse de Hotel Manager le 5 oct. 2021
Dear Artur
The Castello Village Resort Team would like to thank you for taking the time to write this review.
We are very pleased to read your comments.
Our goal is to continuously improve our services and facilities ad we thank you for your feedback
We wish you all the best and look forward to welcoming you once more to our Hotel.
Kind Regards
Hotel Manager
2/10 Horrible
Ion
Voyage en famille
28 août 2021
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Ion
Séjour de 7 nuits en août 2021
Réponse de Hotel Manager le 5 oct. 2021
Dear Ion
Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant.
We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations.
Kind regards,
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 août 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en août 2021
Réponse de Hotel Manager le 5 oct. 2021
Dear Anonymous
Thank you for taking the time to write a review about your stay at our hotel. We truly welcome and value all comments of our guests.
We are really sorry that you did not come in contact with our Management Staff during your stay, in order to bring to our attention any of your issues and give us in that way the possibility for providing all possible solutions and make your stay even more pleasant.
We would like to express our apologies for any inconvenience caused during your stay with us and we sincerely hope to have the opportunity to welcome you once more in our hotel with confidence that we will meet your highest expectations.
Kind regards,
Hotel Manager
10/10 Excellent
Alessandro
18 août 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Felice sistemazione per una vacanza
Alessandro
Séjour de 10 nuits en août 2021
Réponse de Hotel Manager le 5 oct. 2021
Dear Alessandro
The Castello Village Resort Team would like to thank you for taking the time to write this review.
We are very pleased to read your comments.
Our goal is to continuously improve our services and facilities ad we thank you for your feedback
We wish you all the best and look forward to welcoming you once more to our Hotel.
Kind Regards
Hotel Manager
8/10 Bien
Claudia
20 juin 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Claudia
Séjour de 7 nuits en juin 2021
Réponse de Nikos L. le 22 juin 2021
Dear Claudia,
Thank you for your review regarding your recent stay at our hotel!
We are very pleased to read your positive comments and kind words regarding our food as well as the friendliness and service of our personnel.
Our goal is to continuously improve our services and facilities and we thank you for your feedback.
We wish you all the best and look forward to welcoming you once more to our hotel!
Kind regards,
The Management Team
8/10 Bien
Voyageur vérifié
Voyage en couple
25 sept. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 9 nuits en septembre 2019
Réponse de Stelios Tamboukos, General Manager le 26 sept. 2019
Dear valued Guest,
Thank you so much for your recent evaluation. We are pleased that overall you enjoyed your recent stay with us here at the Castello Boutique Resort & Spa.
We have made a notice of your constructive comments to help us improve our services to our guests.
We hope we have the pleasure of welcoming you back to our hotel on one of your next vacation
Kind Regards from Sissi
8/10 Bien
Voyageur vérifié
18 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel in Sisi
Voyageur vérifié
Séjour de 7 nuits en août 2019
Réponse de Renata Kounali, Reservations Coordinator le 21 août 2019
Dear valued guest,
Thank you for taking the time to share your experience with us and especially for your kind comments regarding our personnel.
We really hope to accommodate you again in the future and please do not hesitate to contact us for anything you might require.
Warm regards
8/10 Bien
Voyageur vérifié
10 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 11 nuits en juin 2019
Réponse de The Management Team le 14 juil. 2019
Dear Guests
Thank you so much for your evaluation and am pleased that you enjoyed your recent stay with us here at the Castello Village Resort.
We hope we the pleasure in welcoming you back to our hotel on one of your next holidays
Kind Regards,
8/10 Bien
Voyageur vérifié
16 oct. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 7 nuits en septembre 2018
10/10 Excellent
Marco, Sondrio
16 sept. 2018
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Cordialita' personale
Marco
Séjour de 9 nuits en septembre 2018
Réponse de Claire le 23 sept. 2018
Greetings from Castello Village Resort!
We would like to thank you for taking the time to share your feedback with us. Please bear in mind that your opinion is greatly appreciated as it encourages to provide our best care and attention.
Remaining at your disposal.
Warm regards,
Claire
10/10 Excellent
Voyageur vérifié
16 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2018
Réponse de Claire le 23 sept. 2018
Kalispera from Castello Village Resort!
We would like to thank you for your very positive comments.
Remaining at your disposal assuring you in advance of our best care and attention.
Warm regards,
Claire
8/10 Bien
Voyageur vérifié
9 sept. 2018
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Hervorragende Lage.
Voyageur vérifié
Séjour de 7 nuits en août 2018
Réponse de Claire le 23 sept. 2018
Greetings from Castello Village Resort!
Following your comments, we regret to hear that our services didn't meet in full your expectations. Our main focus is to provide at all times our best care and attention.
We hope we will have the opportunity to welcome you back to our Resort and try to regain your confidence back to us.
Remaining at your disposal.
Warm regards,
Claire
8/10 Bien
Jhen, Roma
5 sept. 2018
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Buono ma poteva essere migliore
Jhen
Séjour de 8 nuits en août 2018
Réponse de Claire le 23 sept. 2018
Kalispera from sunny Sissi!
We would like to thank you for your feedback. We would like to reassure you that your comments are shared with our Team and actions have taken place as we strive to keep our services and facilities at always high standards.
Remaining at your disposal.
Warm regards,
Claire
10/10 Excellent
lisa
30 août 2018
Wonderful
lisa
Séjour de 1 nuit en août 2018
Réponse de Claire le 23 sept. 2018
Kalispera from Castello Village Resort!
We would like to thank you for sharing your positive experience with us! It is much appreciated.
Remaining at your disposal and look forward to welcoming you back in the future!
Warm regards,
Claire
10/10 Excellent
Kelly
26 août 2018
Lovely
Kelly
Séjour de 1 nuit en août 2018
Réponse de Claire le 23 sept. 2018
Kalispera from always beautiful Sissi!
Castello Village Team remains at your disposal and hope to welcome you back in the near future.
Warm regards,
Claire
8/10 Bien
Karen
12 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Karen
Séjour de 11 nuits en juillet 2018
Réponse de Claire le 23 sept. 2018
Greetings from Castello Village Resort and Sissi!
We would like to thank you for taking the time to share your nice comments with us. It is much appreciated as it motivates us to improve our services and exceed our guests expectations.
Remaining at your disposal.
Warm regards,
Claire
8/10 Bien
KEVIN, Weston-super-Mare
5 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel close to the centre of town
KEVIN
Séjour de 10 nuits en juillet 2018
Réponse de Claire le 23 sept. 2018
Dear Mr. Kevin,
We would like to thank you for taking the time to share your experience with us! Your suggestions are much appreciated and your hope we will the opportunity to welcome you back in the near future for enjoying marvelous sunsets by our Sea front Pool Bar!
Remaining at your disposal
Warm regards,
Claire
8/10 Bien
Voyageur vérifié
4 août 2018
Les points forts : Propreté
recht angenehmer Urlaub
Voyageur vérifié
Séjour de 11 nuits en juillet 2018
Réponse de Claire le 23 sept. 2018
Kalispera from Castello Village in Sissi!
We would like to thank you for taking the time to share your experience with us. Your comments are highly appreciated and reassure you that are taken into serious consideration as our priority is to ensure all our guests requirements are fulfilled!
Remaining at your disposal and hope to welcome you in the future!
Warm regards,
Claire
8/10 Bien
Mari
14 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mari o Anders
Mari
Séjour de 7 nuits en juillet 2017
Hello Mrs. Mari,
thank you very much for your kind comments for our hotel. We are very glad that you enjoyed your stay with us and our staff made you feel comfortable and pleasant. Our rooms were fully renovated in 2017.
We hope to have the chance to accommodate you again in the future.
All the best from Castello Village Resort.
Maria Sifaki
E-Commerce Manager
8/10 Bien
Andreas
12 juil. 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Schöner Kreta Urlaub Juni 2017
Andreas
Séjour de 7 nuits en juin 2017
Your comments are very valuable to us and we want to express our gratitude to you for taking a moment to share your experience at our property.
It is pleasing to know that during your time at the Castello Village Resort you enjoyed your accommodation, the food, your sea view room and the service.
We are grateful that you pointed out some aspects that could be improved in the future as your opinion is very important to us.
We hope to have the pleasure of welcoming you back for another stay at Castello Village Resort.
With kind regards
Nikos Kritsotakis
Gen. Manager