Chère Madame Anne Caroline,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Au plaisir,Relations publiques

Cher Frederic,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Bien à vous,Relations publiques

Cher Antoine,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous apprécions vos commentaires sur la propreté.Nous sommes désolés de lire que vous n'êtes pas satisfait de la qualité de nos services de buffet. Nous en prenons note pour continuer à nous améliorer.Encore une fois, nous sommes désolés que vous n'ayez pas été entièrement satisfait lors de votre séjour et n'hésitez pas à nous contacter directement si nous décidons de revenir dans le futur, nous nous rattraperons.En attente de vous accueillir trés prochainement.Au plaisir,Relations Publiques

Cherè Claude,Merci d'avoir partagé votre évaluation de votre séjour au Kumara Serenoa by Lopesan Hotels.Nous sommes ravis que vous ayez apprécié vos vacances et que vous ayez été satisfait du service rendu.Ce fut un plaisir de vous avoir et nous serions ravis de vous accueillir à nouveau parmi nous à l'avenir!Au plaisir,Relations publiques

Cher Jean-Marie,Merci d'avoir partagé un avis concernant votre séjour à Kumara Serenoa by Lopesan Hotels****.Nous sommes ravis que vous ayez apprécié vos vacances ,ainsi que l'emplacement idéal dans lequel nous nous trouvons à Maspalomas.En attente de vous accueillir trés prochainement.Au plaisir,Relations Publiques

Cher Monsieur Thierry,Merci beaucoup pour votre belle critique et vos mots merveilleux sur notre hôtel, nos services et surtout, pour votre magnifique mention de notre personnel. Nous sommes ravis que notre service vous ait donné satisfaction.Nous apprécions vos gentils commentaires car nous travaillons quotidiennement pour le bien-être du client car pour nous c'est la chose la plus importante.Pour cette raison, nous espérons que lors de votre prochaine visite dans le sud de Gran Canaria, vous nous rendrez visite à nouveau car nous serons ravis de vous recevoir à nouveau !Cordialement,Kumara Serenoa by Lopesan Hotels

Dear Thierry, first of all we would like to thank you very much for having chosen our hotel for your holidays in the south of Gran Canaria and also for the time spent giving your feedback on Expedia.We are really glad to know that you had a nice experience with us. Comments like yours motivates us to keep improving to make our guests’ experiences even better.We take note of your comments about our buffet and will continue to work to exceed your expectations. Thank you very much again and we hope to welcome you soon again in our hotel.Best regards,Kumara Serenoa by Lopesan Hotels

Dear Nadia, We never fail to feel happy when we read how you enjoyed your stay with us. We would like to thank you very much for having gone to the trouble of writing down and sharing your experience with other users. We hope to see you again soon in the hotel. With kind regards

Dear Priscille Emilie, Firstly we would like to thank you for the comments you made concerning our staff. We will certainly pass on your comments and we are sure they will be received with great excitement. Secondly we must say that we loved hearing that you enjoyed staying in the hotel, our daily effort pays off with comments like yours. We hope to see you again in the near future. With kind regards, Kumara Serenoa by Lopesan Hotels

Dear Jean-Marc, Thank you for your positive review. We are glad to hear you enjoyed your holiday at Kumara Serenoa. Looking forward to welcoming you again in a further occasion. Kind regards,

Dear Christine, Thank you for the time it took to comment and rate your experience with us. It is very useful for us to receive feedback from our clients so that we can discern the road map ahead that we should be following. PLease next time do not hesitate to infor our reception, so we can change your room. kind regards, Kumara Serenoa by Lopesan Hotels

We can't help but be delighted to read that you enjoyed your stay with us.Thank you very much for taking the time to write your review and share it with other travellers. With regard to your comment about the French language, it is true that we have a French speaking colleague who was on holiday during the period you visited us. We hope to see you again soon enjoying a relaxing bath. Best regards, Kumara Serenoa by Lopesan Hotels

Dear Francois, Thank you for your comments!! We hope you enjoyed your holiday with us! Kind regards

Dear Guillaume, Thank you for your review! We hope you enjoyed your holiday with us! Looking forward to welcoming you again very soon. Kind regards,

Dear ,Thank you for sharing a review in Booking about your stay at Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Sehr geehrte Marco,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Sidsel,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to read your appreciation about the kindness and attention of our staff, who with their dedication and professionalism, do everything possible to offer an impeccable service to our clients.Were thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience.It was a pleasure to have you here and dont hesitate to let us know if we can be helpful in anyway.Kind regards,Public Relations

Sehr geehrte Magdalena,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit

Dear Adrianus,Thank you for sharing a review of your stay at the hotel Kumara Serenoa by Lopesan Hotels****.We are happy to hear you enjoyed your holidays and that you were satisfied with the service given.The sunloungers are complimentary for our guests while the balibeds are chargable as part of a premium experience.It was a pleasure to have you and we would love to welcome you back with us in the future!Kind regards,Public Relations

Dear Ulrica,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are sorry that we did not meet your cleaning standards and would have loved to hear from you directly during your stay to discuss and clarify everything on the spot.About insects, having large garden spaces and living on an island with a tropical climate means that on specific occasions they can enter the room. The hotel carries out periodic fumigation controls certified by a specialized company, but it may happen that in isolated cases occur occasionally. You can read in the comments on this portal that this type of event does not usually occur in this hotel, so it is not a cleanliness problem but rather the characteristics of the destination and the climate. Even so, we are always alert to prevent this from causing inconvenience to our customers.We are sorry you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future.Kind regards,Public Relations

Gentilissimo Fabio, Grazie mille per il commento che ha voluto compartire circa la sua permanenza nel nostro hotel. É un piacere leggere che ha apprezzato la nostra struttura. Terremo in considerazione il suo prezioso consiglio e lo faremo presente al dipartimento interessato. Speriamo di rivedervi presto! Un saluto. RRPP

Dear Mathias,Thank you for sharing a review about your stay at Kumara Serenoa by Lopesan Hotels****.We are very sorry to hear that we didnt reach your standards in regards of the quality and variety of the food.Balinese beds are a premium alternative to sunbeds for clients who want to enjoy a much more luxurious and pleasant stay. They are offered for a special price of 20, in which we include a bottle of cava, for even greater enjoyment.Once again we apologise you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future, so we make it up to you. Kind regards,Public Relations

Sehr geehrte Jorg,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Es tut uns leid zu hören, dass Sie mit dem angebotenen Buffetservice nicht vollständig zufrieden waren, und wir nehmen alle Ihre Kommentare zur Kenntnis, damit wir den Service verbessern können.Es tut uns leid, dass Sie während Ihres Aufenthaltes nicht vollständig zufrieden waren und zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie sich entscheiden, in Zukunft wiederzukommen.Mit freundlichen Grüße,Öffentlichkeitsarbeit

Sehr geehrte Ralph,Vielen Dank für Ihre Bewertung Ihres Aufenthalts im Hotel Kumara Serenoa by Lopesan Hotels****.Wir freuen uns, dass Sie insgesamt einen angenehmen Aufenthalt bei uns hatten.Es war uns eine Freude, Sie hier zu haben und wir hoffen, Sie in Zukunft wieder begrüßen zu dürfen!Mit den besten Wünschen,Öffentlichkeitsarbeit