Vue depuis l’hébergement

Avis sur Kardia Resort Gili A Pramana Experience

4 out of 5
Kardia Resort Gili A Pramana Experience
Jalan Gili Indah, Gili Trawangan, Nusa Tenggara Barat

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 25 avis sur 37." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 37." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 37." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 37." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 37." "

9,0/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

isabelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sejour convenable
Séjour de 3 nuits en septembre 2023

8/10 Bien

Floyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Océane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon séjour, l’hôtel est très bien situé avec une vue magnifique sur l’eau et sur le volcan. Les chambres sont très jolies et propres !
Séjour de 3 nuits en août 2023
Réponse de Rumadi le 10 août 2023
Dear Oceane,We're grateful for your kind words about our resort and the services we provide. Thank you for being our guest!With best regards,

8/10 Bien

Sophie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique séjour dans cet hôtel avec vue sur mer!
Très bel hôtel sur une île magnifique! Personnel très agréable.
Séjour de 2 nuits en mai 2023
Réponse de Rumadi le 16 mai 2023
Dear Sophie,Thank you so much for taking the time to share your positive experience at Kardia Resort. We're thrilled to hear that you enjoyed your stay with us!Sincerely yours,

10/10 Excellent

Dirk

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aufmerksamer und toller Service - sehr freundliche und hilfsbereite Mitarbeiter*innen - alles sehr sauber - moderne Zimmer… mehr als zu empfehlen!
Séjour de 3 nuits en mai 2024

10/10 Excellent

Shweta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Celina

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Im Großen und Ganzen hat uns der Aufenthalt gefallen. Die Anlage ist sehr schön und auch das Frühstück bietet eine gute Auswahl. Vor allem die zusätzliche tägliche Smothiebowl hat uns gefallen. Leider fanden wir das Personal nicht besonders herzlich und etwas aufgesetzt. Zudem waren die Handtücher und die Bettwäsche nicht besonders sauber. Ebenfalls wird am Nachmittag Tee und Snacks im öffentlichen Bereich angeboten. Obwohl kein Gast sich hier bediente wurde uns ein Tee verwehrt, da dies nur für die Pool Villen verfügbar ist. Da es sich bei Beuteltee um minimale Kosten für das Hotel handelt, fanden wir dies nicht kundenorientiert. Die Preise für dieses Hotel sind einfach vollkommen überteuert, für das was man bekommt. Bei spontaner Buchung kann eine Nacht hier schonmal 170€ kosten und das ist es nicht wert.
Séjour de 4 nuits en mars 2024

10/10 Excellent

Minho

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
기분좋은 여행을 위한 최고의선택
친절한서비스와 맛있는조식 기분좋은여행
Séjour de 3 nuits en décembre 2023
Réponse de The kardia Family le 9 févr. 2024
Dear Minho,We're grateful for your kind words about our resort and the services we provide. Thank you for being our guest!,Thank you and regards

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property THE BEST STAFF!!
If we could give it 10 stars we would! Excellent staff goes way out of your way to make you feel welcome. Such a beautiful property and so helpful in every way. Eco friendly which we loved!! Loved the fire dance, open mic, meals, outdoor shower, pool, sunset everything!! They helped us get a horse before the ferry and a private turtle trip.THANK YOU!! 10/10
Séjour de 3 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff are courteous, helpful and friendly. Food is average. Towels not clean enough. We enjoyed our stay there overall.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Sophie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel, released beach vibes yet very clean and polished service. Amazing stay
Séjour de 2 nuits en septembre 2023

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my girlfriend loved this resort we had a suite with pool.entrance and it was perfect glad we didnt go for the villa option now thankyou to all the staff at kardia for making our anniversary a special one we will be visiting again.
Séjour de 3 nuits en septembre 2023
Réponse de Rumadi le 18 sept. 2023
Dear David,Thank you for sharing your experience with us and other travelers. We are delighted to hear that you had a fantastic time at our resortThank you and regards,

10/10 Excellent

Tanner

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Can’t say enough about this property, would give 100 stars if we could. The sunset is beautiful, staff was extremely friendly, far enough away from the party spots that it’s quiet but close enough to bike to and from. We were here as a part of our honeymoon, HIGHLY recommend
Séjour de 3 nuits en septembre 2023
Réponse de Rumadi le 18 sept. 2023
Dear Tanner,We're grateful for your glowing review and are thrilled that we were able to provide you with a memorable stay at Kardia Resort.Sincerely yours,

10/10 Excellent

Elliot

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a phenomenal place. The hotel was brilliant, the location was brilliant, and the staff were even better. Couldn't recommend the hotel more. Particular thanks to Rudi for making our stay extra special - 6am runs and all.
Réponse de Rumadi le 18 sept. 2023
Dear Eliot,Thank you so much for taking the time to share your positive experience at Kardia Resort. We're thrilled to hear that you enjoyed your stay with us!With best regards,

10/10 Excellent

Malin

Séjour de 5 nuits en juillet 2023
Réponse de Rumadi le 3 août 2023
Dear Malin,Thank you so much for taking the time to share your positive experience at Kardia Resort. We're thrilled to hear that you enjoyed your stay with us!With Best Regards

10/10 Excellent

Kerri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really beautiful resort on the quiet side of the party Island. Rooms are beautiful with gorgeous bathroom. Staff very friendly and efficient.
Séjour de 3 nuits en mai 2023
Réponse de Rumadi le 16 mai 2023
Dear Kerri,We're grateful for your kind words about our resort and the services we provide. Thank you for being our guest!Thank you and best regards,

10/10 Excellent

HOEJIN

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
숙소 깨끗하고 모두 친절했어요. 프론트이 연결할일 있으면 whatspp 으로 바로바로 연결되고 해결해주어서 매우 편했어요. 항구에서는 마차타고 들어가야할 거리인듯하고 조식도 깔끔하니 괜찮았습니다. 다만 화장실은 실외로 뚫려있고 바닥에 데코레이션으로 모래가 약간있는데 가끔 밟게되서 좀 불편하긴했어요. 그외 뷰도 좋고 다 만족스러웠습니다
Séjour de 1 nuit en mai 2023
Réponse de Rumadi le 16 mai 2023
Dear Hoejin,It's great to see that we were able to exceed your expectations during your visit. Thank you for leaving such a glowing review!Best Regards,

10/10 Excellent

Niloufar

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All in all, amazing staff and beautiful resort. Internet was sometimes not the best, particularly in the back of the resort, where our room was. Other than that, really great experience.
Séjour de 3 nuits en avril 2023
Réponse de Rumadi le 15 avr. 2023
Dear Niloufar,We are grateful for your positive feedback and are thrilled to know that you had an enjoyable experience at Kardia Resort.Thank you and best regards,

4/10 Médiocre

Chessie

Voyage en groupe
Les points forts : Propreté et personnel et service
We arrived and they did not have the rooms we reserved, so they said we stay one night in a lower room and they would upgrade us for night two and three, so we said ok, perfect, problem was, they kicked us out of our room at 11am and then we didn’t get into the “upgraded room” until 6pm…no room for 7 hours was terrible, my husband ended up with heat exhaustion. Then we accidentally and I mean barley touched the lamp (be extremely careful as it’s super fragile glass) and the base cracked! They said oh yes that happed two days ago to another guest and showed us photos, and wanted me to pay 3.2 million! The staff were great, but I would stay away
Séjour de 3 nuits en avril 2023
Réponse de Rumadi le 15 avr. 2023
Dear Chessie,Thank you for taking the time to provide feedback about your recent stay at Kardia Resort in Gili.However, we are sorry to hear that you were disappointed with the room you get was not what you reserved, and please allow us to clarify regarding your 7 hours of waiting was not true, because the room was ready at 14:00 based on our check-in time. and our reception tries to find you at the pool area but did not find you. and regarding the hotel facilities that you damaged as our procedure is true, and you have to pay for that. As per our regulations that anything from the hotel area or room facilities damaged by our guests is at their own cost.We appreciate your understanding and hope that this did not detract too much from your overall experience at our resort. Should you decide to visit us again, please do not hesitate to contact our reservations team who will be happy to assist you in selecting the most suitable room for your needs.Thank you again for your valuable feedback, and we look forward to welcoming you back to Kardia Resort in the future.Best regards,

10/10 Excellent

Kennet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Rumadi le 17 avr. 2023
Dear kennet,Thank you so much for taking the time to share your positive experience at Kardia Resort. We're thrilled to hear that you enjoyed your stay with us!Thank you and regards,

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Terrible place to stay
It was really horrible to stay at this property. The place seems pretty new but its very poorly maintained. The shower and sink water is super dirty and yellow. We brought some shower filters cause heard some places’ water is dirty and as soon as we used it the filter became super yellow and washed my shoes and now they are yellow. I think any people who have sensitive skins or kids should consider of this critical issues. Also there is no hot shower. We shivered while taking a shower. Cleaning service is horrible. They dont clean until u say it to the staff directly and even tho they do they dont really clean. I could still see the same trash under our bathroom sink until we left the place, we asked them to change bed sheets two day in a row and they never changed them. Also they left our bathroom door open which is outside bathroom and connected to our bed room all day which is a joke.. they dont even check after they clean the room…?? But its hard not to see it opened cause when u close the room’s door u can see the bathroom’s door strait. Food is terrible as well. Staff dont smile or say Hello. I would never go back to this place. Oh plus it’s far from everything.
Séjour de 4 nuits en avril 2023
Réponse de Rumadi le 15 avr. 2023
Dear Anonymous,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused during your stay at Kardia Resort. We take your feedback very seriously and have already addressed the issue with our engineering team to ensure that this does not happen again in the future. We hope to have the opportunity to welcome you back to our resort soon and exceed your expectations.Best regards,

8/10 Bien

Christian

Séjour de 1 nuit en avril 2023
Réponse de Rumadi le 16 mai 2023
Dear Christian,Thank you so much for taking the time to share your positive experience at Kardia Resort. We're thrilled to hear that you enjoyed your stay with us!Best regards,

10/10 Excellent

Rodrigo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Gili T
Everything about our stay was perfect. The view, the room and its decoration, the bathroom, the ambience at the restaurant and the breakfast was delicious.
Séjour de 2 nuits en avril 2023
Réponse de Rumadi le 15 avr. 2023
Dear Rodrigo,We appreciate your positive feedback and are delighted to know that you had a wonderful stay at Kardia Resort.Thank you and best regards,

10/10 Excellent

Atul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazingly friendly and helpful staff and service. On the West side of the island so beautiful sunsets every night at the the doorstep. Thoroughly enjoyed our stay
Séjour de 4 nuits en mars 2023
Réponse de The Kardia Resort A Pramana Exeperience Family le 25 mars 2023
Dear Mr/Mrs Atul D'cruz,Warmest greeting from Kardia Resort Gili A Pramana Experience.Thank you for choosing our home Kardia Resort to stay during your holiday in Gili Trawangan, it’s giving as pleasure to know that you had a enjoyable stay with us. The Resort located out from Gili Trawangan centre which giving us more chances to let our customer indulged relaxing while enjoying sunset time. Sunset vibe so beautiful yet romantic.Thank you once again for your high rated feed back and look forward to have you back again for another relaxing stay at our home Kardia Resort.Best Regards,

6/10 Satisfaisant

Mila

Les points faibles : Personnel et service
Average
Was overall a nice stay however we had no Wi-Fi in our room, no hot water, there were no bikes to rent, the food there was ridiculously over priced. There was marks on the bedding’s and robes and the flip flops were clearly worn in, We asked for a discount due to not being any Wi-Fi and any hot water and they told us it was already a good price and wouldn’t give us anything further- not even anything to compensate.
Séjour de 2 nuits en février 2023
Réponse de Rumadi le 15 avr. 2023
Dear Mila,We're truly sorry to hear about the no wifi connection in the room, no bike to rent, and the food was overpriced you experienced at our resort. Please know that we value your feedback and will take immediate action to address the problem. Thank you for your feedback and we hope to have the opportunity to welcome you back soon.Thank you and best regards,

8/10 Bien

Rita

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2023
Réponse de Rumadi le 17 avr. 2023
Dear Rita,Thank you for choosing to stay at Kardia Resort, and for your positive feedback. We hope to have the pleasure of welcoming you back in the future.Thank you and best regards,Sincerely yours,

4/10 Médiocre

peter

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Inchecken duurt eeuwigheid personeel aan balie doet zijn best maar weinig ervaring. Ruim 4 uur moeten wachten totdat kamer schoon was en wij sleutel kregen personeels tekort? Huisjes en gele resort echt prachtig aangelegd, maar met name zwembad kwam niet schoon en fris over Jammer verder dat zij adverteren met gratis fietsen maar deze zijn bijna altijd vergeven, zijn er veel te weinig van en in als je er een te pakken krijgt in slechte staat
Séjour de 2 nuits en février 2023
Réponse de Rumadi le 17 avr. 2023
Dear Peter,We are sorry to hear that you experienced a delay during the check-in process, the swimming pool was dirty, and no bike was provided by the hotel due to new regulations from the local government that we have to follow. Please accept our sincere apologies for any inconvenience caused. We have shared your feedback with our team concerned and will work to ensure that all of our guests have a smooth and efficient check-in and also to make sure the pool is in good condition. Thank you for choosing Kardia Resort and we hope to have the opportunity to make it up to you in the future.Best regards,

10/10 Excellent

Valerie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms very unique, beds super comfortable. View of the ocean while dining or swimming was perfect. Wifi or tv didn’t work in rooms but otherwise perfect.
Séjour de 1 nuit en février 2023
Réponse de The Kardia Resort A Pramana Exeperience Family le 25 févr. 2023
Dear Valerie, Thank you very much for your valuable review , We will share your compliment to all our team . Apologized for the inconvenience during your stay as we still on progress. Once again thank you very much and we look forward to having you and serve you better in another chance.

8/10 Bien

Sharon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyable Stay at Kardia
I thought the Kardia was beautiful and nearby some sweet spots for sunset. The staff was very attentive and eager to assist with anything asked, so appreciated that aspect of the stay. However, was told that because my computer is apple that the Wifi wouldnt work on it which sounded absurd. Overall, would still stay here again if ever in Gili T, and recommend Kardia to others as well.
Séjour de 5 nuits en janvier 2023
Réponse de The Kardia Resort Family le 30 janv. 2023
Dear Miss Sharon , Warmest greeting from The Kardia Resort a Heart Of Paradise.Thank you for choosing our home The Kardia Resort to stay during your holiday in Gili Trawangan.So touched knowing that you had a lovely stay with us, and the entire stay was pampered with the hospitality of the staff. We deeply apologized in regards for our Wifi , as we are located in small Island of Lombok which across the sea , we very apologized for the connection. Thank you once again for all your kind words and complement we look forward to have you for another great stay with us in Gili Trawangan.Best Regards,

10/10 Excellent

Mariana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staying at Kardia Resort was wonderful. The resort is planned to give the guests all the comforts with attention to details. They put little flowers in the room when you first arrive, they have automatic curtains, they offer you a beach bag, flip-flops, robes, etc. The open bathroom with the floor covered in coral was so special! Not to mention the kindness of the staff. And the cherry on top was the free bicycles to go around the island. Super recommended!
Séjour de 3 nuits en janvier 2023

10/10 Excellent

Kristoffer

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great!
Great new hotel👍
Séjour de 2 nuits en janvier 2023
Réponse de Kardia Resort Family le 22 janv. 2023
Dear Our beloved Customer Kristoffer, Firstly please accept our sincere thank you very much for your generousity to share the world your excellent experience during your stay with us in Kardia Resort. Was so glad pleasure to having you and serve you as our family at Kardia Resort. And we will look forward to serve you in another time and your another occasion. Thank you and love from Kardia Resort Family

10/10 Excellent

Luke

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is perfect in every way. The room was really well appointed, with a comfy bed, gorgeous semi outdoor bathroom with a rain shower (with good water pressure!), and a view straight out to the ocean. The place was really clean and the staff were exceptionally helpful and attentive. Drinks and food at the main restaurant area were really good, even though it was a little pricey in comparison to some of the other neighbouring bars, the view, the quality of the food/drinks and the service is second to none. We would highly recommend staying here and know we’ll be back again soon - we’re still reminiscing about this place! 11/10!
Réponse de The Kardia Resort A Pramana Exeperience Family le 26 déc. 2022
Dear Rachel, Warmest greeting from Kardia Resort Gili a Pramana Experience .Thank you for spending your valuable time to write such detail beautiful review regarding your experience during your stay at Kardia Resort. Your high rated feedback with 11/10 regarding the room was really well appointed, with a comfy bed, gorgeous semi outdoor bathroom with a rain shower (with good water pressure!), and a view straight out to the ocean, cleanliness, and the staff were exceptionally helpful and attentive ,food at resto, and every small thing are appreciated, and so heart touching.Thank you once again but your great compliment. We will inform them about your great feedback . Hope one day there will be an opportunity for us The Kardia Resort to pamper you with our service and hospitality in another future.Best,

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A hidden gem!
I recently stayed at your hotel and overall, I was quite satisfied with my experience. The staff were friendly and helpful, and the room was clean and comfortable. Upon arrival we timed out a tasting from the chef for their Christmas meal! Was delicious. It is in the perfect location to watch the sunset and drink some bintangs with a beautiful pool. The rooms are very cute and the use of the bikes at ease is a great touch.
Séjour de 3 nuits en décembre 2022
Réponse de The Kardia Resort A Pramana Exeperience Family le 21 déc. 2022
Dear Adam .. Warmest greeting from The Kardia Resort A Pramana ExperienceThank you for spending your valuable time to write us such positive feedback on Hotels.com review .Was very pleasure to having you during your vacation in Gili T. We will share your compliment to all of our team member especially for Room Dept making your room clean and comfortable, Chef for meals and all of our team support during your stay .Your recommendation to friends and family is priceless and with that we certainly look forward to have you for another great stay.Best Regards,