Avis sur Forest City Marina Hotel
Forest City Marina Hotel
Jalan Forest City 1, Pulau Satu, Gelang Patah, Johor
Avis
8,4
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
Avis
17 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 7 nuits en septembre 2022
Réponse de Lin How le 23 sept. 2022
Dear Werner,Thank you for spending your time to share with us your feedback.I'm so sorry that our service did not meet your expectations during your recent stay with us. Please rest assure that we will look into your feedback and planning will be taken place to improve our service standard.Looking forward to welcome you back for your next visit.Lin HowOperation ManagerForest City Marina Hotel
10/10 Excellent
AZROY, Melaka
Voyage d’affaires, Voyage en couple
20 oct. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AZROY
Séjour de 1 nuit en octobre 2020
Réponse de MeiJin-Duty Manager le 28 oct. 2020
Dear Azroy,
Thank you for taking the time to share your stay experience with us. We always try our best to keep our guests feels comforts and to create a memorable experience during the stay. Your feedback is very much appreciated and drives us to serve our guests better.
We are looking forward to welcoming you and your family back in near future!
10/10 Excellent
Fazura
Voyage en famille
28 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fazura
Séjour de 2 nuits en septembre 2020
Réponse de Mei Jin-Duty Manager le 28 oct. 2020
Dear Fazura,
Thank you for taking the time to share your stay experience with us. We always try our best to keep our guests feels comforts and to create a memorable experience during the stay. Your feedback is very much appreciated and drives us to serve our guests better.
We are looking forward to welcoming you and your family back in near future!
10/10 Excellent
Mastura
Voyage en famille
18 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mastura
Séjour de 1 nuit en septembre 2020
Réponse de Rainy le 24 sept. 2020
Dear Mastura,
Thank you for taking the time to pen down your stay experience and it is delightful to heard that you are enjoyed it very much. We look forward to giving you a warm welcome on your next vacation at Forest City Marina Hotel in the near future.
Best regards,
10/10 Excellent
Voyageur vérifié
12 sept. 2020
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Réponse de Rainy le 18 sept. 2020
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,
10/10 Excellent
Voyageur vérifié
Voyage en groupe
2 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2020
Réponse de Rainy le 18 sept. 2020
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,
10/10 Excellent
SHAFIQ
Voyage en famille, Voyage en groupe, Voyage d’affaires
31 août 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SHAFIQ
Séjour de 1 nuit en août 2020
Réponse de Rainy le 18 sept. 2020
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Marina Hotel. Thank you! Kind regards,
4/10 Médiocre
Yong
12 août 2020
Yong
Séjour de 1 nuit en août 2020
Réponse de Rainy le 18 sept. 2020
We are delighted that you had an awesome stay with us. We certainly look forward on your feedback to us for kindly improvements and action to welcoming you back during your next holiday.
8/10 Bien
Voyageur vérifié
31 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2020
Réponse de Rainy le 2 août 2020
Dear Valued Guest, We are so glad that you had a great stay with us, Do let your family & Friends know about us. If you have any future bookings with us do let us know if you need any assistance. Thank You.
4/10 Médiocre
Voyageur vérifié
31 mars 2020
Les points faibles : Équipements
Voyageur vérifié
Séjour de 2 nuits en mars 2020
Réponse de Rainy le 2 août 2020
Dear Valued Guest, We are so glad that you had a great stay with us, Do let your family & Friends know about us. If you have any future bookings with us do let us know if you need any assistance. Thank You.
10/10 Excellent
Khaveenraj
Voyage en groupe
28 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Khaveenraj
Séjour de 2 nuits en février 2020
Réponse de Mel le 29 févr. 2020
Dear Valued Guest,
We are so glad that you had a great stay with us, Do let your family & Friends know about us.
If you have any future bookings with us do let us know if you need any assistance.
Thank You.
10/10 Excellent
Anna
5 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anna
Séjour de 2 nuits en janvier 2020
Réponse de Eric - Assistant Front Office Manager le 8 févr. 2020
Dear Ms. Anna, Thank you for staying at the Forest City Phoenix International Marina Hotel recently, and for taking the time to share with us your experience. We are looking forward to welcoming you back again soon. Best Regards,
10/10 Excellent
Voyageur vérifié
24 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Mei Jin le 28 janv. 2020
Dear Guest,
Thank you for staying with us and we do hope to see you again in near future.
4/10 Médiocre
Yu
Voyage en famille
12 janv. 2020
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
not worth for money & not suit to the rated
Yu
Séjour de 1 nuit en janvier 2020
Réponse de Nabil, le 13 janv. 2020
Dear Yu, Thank you for taking your time to feedback with regards to your recent stay with us. We value your comments and feedback in our continuous effort to improve our products and services.. We are looking to welcome you back in near future and do let us know if you need any further assistance.
6/10 Satisfaisant
ng
9 janv. 2020
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
ng
Séjour de 2 nuits en décembre 2019
Réponse de Arfan - Duty Manager le 10 janv. 2020
Dear Guest,
Thank you for lending your time to review our property. We are delighted to hear all was well during your stay.
We hope to welcome you again soon! And in the meantime wish you Happy New Chinese Year. :)
10/10 Excellent
Voyageur vérifié
Voyage en groupe
8 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Arfan - Duty Manager le 10 janv. 2020
Dear Guest,
Thank you for taking the time to share your feedback on Expedia.
We've shared your feedback with the relevant team and please rest assured that we are looking into your comments seriously.
Your comments were very appreciated and looking forward to serves you in the near future.
10/10 Excellent
Mohnitha
Voyage en famille
8 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mohnitha
Séjour de 1 nuit en janvier 2020
Réponse de Arfan - Guest Service Manager le 10 janv. 2020
Dear Mohnitha,
Thank you for lending your time to review our property. We are delighted to hear all was well during your stay.
We hope to welcome you again soon! And in the meantime wish you Happy New Chinese Year. :)
10/10 Excellent
Voyageur vérifié
6 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thumbs Up
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Arfan - Duty Manager le 6 janv. 2020
Dear value guest, Thank you for taking the time to review Forest City Phoenix International Marina Hotel. Thank you for your kind words regarding our facilities and room scenery. It is very delightful to see that you have enjoyed our services and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We hope to welcome you again soon for a more pleasant experience.
6/10 Satisfaisant
Nur Diana
5 janv. 2020
Les points forts : Personnel et service et confort de la chambre
Nur Diana
Séjour de 1 nuit en janvier 2020
Réponse de Arfan- Duty Manager le 5 janv. 2020
Dear Nur Diana, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues that you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards
6/10 Satisfaisant
MarcDeutschland
Voyage en famille
5 janv. 2020
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
MarcDeutschland
Séjour de 1 nuit en décembre 2019
Réponse de Arfan - Duty Manager le 5 janv. 2020
Dear MarcDeutschland, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards
8/10 Bien
Tan
Voyage en famille
31 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Give it a try
Tan
Séjour de 2 nuits en décembre 2019
Réponse de Arfan - Duty Manager le 2 janv. 2020
Dear Tan,
Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon.
Kind regards,
8/10 Bien
azmi
30 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
azmi
Séjour de 2 nuits en décembre 2019
Réponse de MeiJin le 28 janv. 2020
Dear Guest,
Thank You for your recent stay. We do hope you do enjoy your stay with us and we looking forward to welcome you back in near future.
8/10 Bien
Voyageur vérifié
Voyage en famille
29 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2019
Réponse de Arfan - Duty Manager le 2 janv. 2020
Dear Guest,
Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon.
Kind regards,
10/10 Excellent
Voyageur vérifié
22 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2019
Réponse de Arfan - Duty Manager le 2 janv. 2020
Dear Guest,
Thank you for your continued support and patronage. It brings us immense joy that you have made us your preferred choice of accommodation. We are certainly glad to have contributed to an overall comfortable and satisfying stay and look forward to warmly welcoming you again soon.
Kind regards,
10/10 Excellent
Tharmaraj
Voyage en famille
11 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worth staying in the Hotel
Tharmaraj
Séjour de 2 nuits en décembre 2019
Réponse de Arfan - Duty Manager le 2 janv. 2020
Dear Tharmaraj, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards, Edward - Senior Duty Manager
8/10 Bien
Hayatee
Voyage en famille
8 déc. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family trip
Hayatee
Séjour de 2 nuits en décembre 2019
Réponse de Arfan - Duty Manager le 2 janv. 2020
Dear Hayatee, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future. Warm regards
10/10 Excellent
Voyageur vérifié
26 nov. 2019
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Duty Manager le 27 nov. 2019
Thank you for taking the time to review Forest City Phoenix International Marina Hotel
10/10 Excellent
Mohamed Azman
Voyage d’affaires
23 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay at Forest City
Mohamed Azman
Séjour de 2 nuits en octobre 2019
Réponse de Nabil, Guest Service Manager le 23 nov. 2019
Dear Mohamed Azman,
Greetings from Phoenix International Marina Hotel and thank you for having us in your great stay experience list.
We are very delightful to received this kind of compliment and we will keep our standards consistency to provide excellent service to all our guest.
Thank you and we hopes that we can serve you again in the future.
8/10 Bien
Ng
20 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Celebration
Ng
Séjour de 1 nuit en novembre 2019
Réponse de Nabil Guest Service Manager le 22 nov. 2019
Dear Mr Ng,
Thank You for spending your valuable time to review our property.
We are delightful to hear that we have make your special occasion perfectly and able to give you a great stay experience.
We hope that we can serve you again in the near future. Thank You
8/10 Bien
Voyageur vérifié
15 nov. 2019
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en novembre 2019
Réponse de Arfan - Duty Manager le 16 nov. 2019
Dear value guest,
Thank your for scoring and we hope we will have a chance to serve u again in near future.
8/10 Bien
Voyageur vérifié
4 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Rainy-Duty Manager le 6 nov. 2019
Dear Anonymous, Thank you for staying at the Forest City Phoenix Hotel recently, and for taking the time to share with us your experience. We are looking forward to welcoming you back again soon.
Best Regards,
8/10 Bien
See Cheng
27 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
See Cheng
Séjour de 1 nuit en octobre 2019
Réponse de Arfan - Duty Manager le 29 oct. 2019
Dear See Cheng, Thank you for your taking time to share with us your stay experience at Forest City Phoenix International Marina Hotel. Every feedback from our guests matter to us and we will look into the issues you highlighted to ensure we live up to our guests’ expectations. Once again, thank you for taking time to pen down your stay experience with us and we look forward to giving you a warm welcome on your next vacation at Forest City Phoenix International Marina Hotel in the near future.
Warn regards,
Arfan, Duty Manager
10/10 Excellent
Voyageur vérifié
20 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Arfan - Guest Service Manager le 21 oct. 2019
Dear Guest,
Thank you for sharing your feedback on your recent stay with us at Forest City Phoenix International Marina Hotel.
We are very happy to heard that you had a magnificent stay with us and looking forward to welcome you back in near future.
See you soon!
Sincerely,
Arfan,
Guest Service Manager,
Forest City Phoenix International Marina Hotel
6/10 Satisfaisant
B, Singapore
Voyage en famille
7 oct. 2019
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
B
Séjour de 1 nuit en octobre 2019
Réponse de Eric Teoh Assistant Front Office Manager le 9 oct. 2019
Greeting from Forest City Phoenix International Marina Hotel.
Thank you for taking your time to feedback on the Expedia with regards to your recent stay with us.
I sincerely apologize for the disappointment that you have experienced during your stay. Please rest assured that we will look into those highlighted areas which you’ve brought up and better manage our staff responses towards guest request, we will definitely work a possible way to prevent from similar reoccurrence to you or any other guest. As we unfortunately at this stage of time, are not able to undo the unpleasantness you had experienced, I hope that this had not marred your overall impression of Forest City Phoenix International Marina Hotel and that you shall allow us another opportunity to welcome you back to our hotel, thereby giving us the opportunity to display not only the corrective measures implemented, but also the warm and attentive service for which we are known for. Hope to see you soon
6/10 Satisfaisant
Noridah
17 sept. 2019
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Noridah
Séjour de 1 nuit en septembre 2019
Réponse de Arfan - Duty Manager le 21 sept. 2019
Dear Noridah
Thank you for taking the time to review Forest City Phoenix International Marina Hotel. Please accept our sincere apologies that your stay with us did not meet your expectations. Please rest assured, I have shared your valuable feedback with our management team and they are looking into it. We are sorry that you did not get decent rest during your stay. Your feedback is important to us and helps to improve on our guest experiences. We hope to have the opportunity to serve you better in the near future.
Kind regards,
10/10 Excellent
Jie
10 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jie
Séjour de 1 nuit en septembre 2019
Réponse de Arfan - Duty Manager le 11 sept. 2019
Dear Jie,
Thank you for taking some time to leave your valuable feedback here. Your feedback is very much appreciated and we will look into the issues that you have commented. Thank you for staying with us and we hope you have a good stay with us. We are looking forward to welcome you back in near future.
Best Regards,
8/10 Bien
Kenny
12 août 2019
Les points forts : Propreté et confort de la chambre
2019 Forest City Pheonix Hotel
Kenny
Séjour de 2 nuits en août 2019
6/10 Satisfaisant
Eric, Singapore
Voyage en famille
9 juin 2019
Les points forts : Propreté
Eric
Séjour de 1 nuit en juin 2019
Réponse de Edward Chew Guest Service Manager le 11 juin 2019
Dear Eric, Thank you for staying with us recently and for taking the time to share with us your experience. We are delighted that you have overall enjoyed your stay and appreciate your feedback. Looking forward to welcoming you back in the near future!
8/10 Bien
Voyageur vérifié
24 mai 2019
Les points forts : Propreté et confort de la chambre
Staycation
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Arfan - Guest Service Manager le 25 mai 2019
Dear value guest.
Thank you for taking your time to review Forest City Phoenix International Marina Hotel. Please accept our sincere apologies that your stay with us did not meet your expectations. Please rest assured, I have shared your valuable feedback with our management team and they are looking into it. We are sorry that you did not get decent rest during your stay. Your feedback is important to us and helps to improve on our guest experiences. We hope to have the opportunity to serve you better in the near future.
10/10 Excellent
Voyageur vérifié
20 mai 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en mai 2019
Réponse de Arfan - Guest Service Manager le 22 mai 2019
Thank you for your perfect score. It's always great to have a new fan on board and all of us look forward to seeing you again in Forest City Phoenix International Marina Hotel. Thank you!
Kind regards,
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
14 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en avril 2019
Réponse de Nabil - Guest Service Manager le 5 mai 2019
Dear Guest ,
We’re really disappointed to learn that your stay with us fell short of expectations and we are apologize for your unfavourable experience this time. I have shared your valuable feedback with our management and we are working on it .
We apologized again and we hope to have the opportunity to serve you better in the near future.
10/10 Excellent
Voyageur vérifié
5 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Arfan - Guest Service Manager le 8 avr. 2019
Dear Guest.,
It's always lovely to welcome returning guests at Forest City Phoenix International Marina Hotel.
Thank you for your kind words regarding our accommodation. It's wonderful to hear that you enjoyed our services, which is indeed a diverse spread of our wonderful scenery. For your kind information our commercial street area in the mid of process for advertising a retailing shop and more shop will be launch soon.
We hope to see you again soon and hopefully some time in the near future.
Thank you,
8/10 Bien
Voyageur vérifié
10 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2019
Réponse de Edward Guest Service Manager le 1 avr. 2019
Thank you for posting your very kind review and nice to hear it had been an enjoyable stay. We greatly appreciate your support and look forward to your return hopefully sometime soon. Wishing you the best of health, happiness and success in 2019
10/10 Excellent
Shahrul Izwan
6 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A tremendous experience staying in this hotel
Shahrul Izwan
Séjour de 1 nuit en février 2019
Réponse de Arfan - Guest Service Manager le 8 févr. 2019
Thank you for sharing your fantastic experience with us. We are delighted to hear that you have enjoyed our location, the excellent service provided by our friendly team. I am happy to hear that our team exceeded your expectations and indeed I will share your compliments with them. It will be our pleasure to welcome you back soon for another memorable experience!. We hope to see you again soon.
Best regards,
8/10 Bien
Voyageur vérifié
11 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2019
Réponse de Arfan - Guest Service Manager le 15 janv. 2019
Thanks for staying with us. We appreciate your feedback!
8/10 Bien
KS
30 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KS
Séjour de 1 nuit en décembre 2018
Réponse de Arfan-Guest Service Manager le 31 déc. 2018
Dear KS,
Thank you for your generous rating on your review.
We are absolutely pleased to learn that our service has left a lasting impression on you. Your kind compliments will be shared with the rest of the team as it will certainly motivate them to continue doing an excellent job at delighting our guests.
Your comment on the room condition is also truly appreciated.
All of us hope to see you again soon.
Best regard,
10/10 Excellent
Voyageur vérifié
29 déc. 2018
Voyageur vérifié
Séjour de 1 nuit en décembre 2018
Réponse de Arfan-Guest Service Manager le 29 déc. 2018
Dear our value guest,
Thank you for staying with us. We will look forward for your next visit.
Best regard,
8/10 Bien
Voyageur vérifié
29 déc. 2018
Les points forts : Personnel et service et confort de la chambre
Overall a good stay
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Arfan-Guest Service Manager le 30 déc. 2018
Dear guest,
Thank you for taking the time to share a genuine review of your recent stay experience with us. First off, please accept our sincerest apologies for the short-comings that you've experience during your stay with us. Your feedback on our team and facilities has been forwarded to the relevant departments for quality improvement review. Thank you for your positive post and kind recommendation on our hotel food and beverage department.
Once again, please accept our sincerest apologies for the short-comings and we hope that despite the short-comings, we would be given another opportunity to better host you in the future.
Best regards,
6/10 Satisfaisant
Liew
28 déc. 2018
Liew
Séjour de 1 nuit en décembre 2018
Réponse de Arfan-Guest Service Manager le 30 déc. 2018
Dear Liew,
Thank you for your high recommendation on our hotel and lavish praise on our service, F&B and facilities. It’s wonderful to hear how much you enjoyed yourself on this occasion.
The pleasure is ours and we look forward to see you again.
Best regards,
8/10 Bien
Voyageur vérifié
27 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
Réponse de Arfan-Guest Service Manager le 30 déc. 2018
Dear guest,
Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations.
We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Johor Bharu. Please join us again for another memorable hotel experience!
Best regard,