Chambre Deluxe, 1 très grand lit | Literie de qualité supérieure, couette en duvet d'oie, minibar

Avis sur JW Marriott Hotel Frankfurt

JW Marriott Hotel Frankfurt
Thurn-und-Taxis-Platz 2, Frankfurt, HE

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 755 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 160 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 43 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 1001." "

9,6/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Agathe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel !
Warm welcoming Beautiful view I will come back !!
Séjour de 1 nuit en février 2023
Réponse de Friederike Adomat Front of House Manager le 22 févr. 2023
Dear Agathe,First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt.We thank you for taking the time to rate our hotel.We are pleased that we were able to deliver the high level of service that JW Marriott is known for.We would be delighted to welcome you back to our hotel in the near future.Yours sincerely,Friederike AdomatFront of House Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2021
Réponse de Daniela Fette - General Manager le 15 nov. 2021
Dear Anonymous, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Jumeirah Frankfurt Hotel! All The Best, Daniela Fette General Manager

6/10 Satisfaisant

Arnaud

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good stay but a bit disappointing
Stay was OK despite a bit disappointing: pressure issue in the shower, shared parking with local mall was full so had to wait to get it, parking overcharged after 24h, fitness and pool located outside the hotel, and breakfast organisation a bit chaotic. Excellent situation, very kind and efficient concierge and very clean. Regarding our experience, more a 4 stars than 5.
Séjour de 2 nuits en juillet 2021
Réponse de Daniela Fette General Manager le 27 juil. 2021
Dear Guest, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconveniences with your shower during your stay and the breakfast experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Jumeirah Frankfurt Hotel! Daniela Fette General Manager

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2020
Réponse de Daniela Fette-Rakowski General Manager le 16 oct. 2020
Dear Guest, Thank you for taking the time to review your recent stay at Jumeirah Frankfurt. We very much regret that not everything went to your satisfaction. We look forward to welcoming you again. Yours sincerely, Daniela Fette-Rakowski General Manager

8/10 Bien

Christophe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de General Manager le 27 janv. 2020
Dear Christophe, Thank you very much for your rating regarding your recent stay at Jumeirah Frankfurt. We hope to welcome you back soon to create new fond memories for you. Kind regards, Daniela Fette-Rakowski General Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très positif. Seule chose à mentionner, faut trouv
Séjour de 1 nuit en juillet 2019
Réponse de Hotelmanagement le 1 août 2019
We are extremely grateful for your review of the Jumeirah Frankfurt. We will pass along your comments to our team. Please visit us again. It will be our delight to serve you. Kind regards, Jörg Stricker Interim General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019
Réponse de General Manager le 5 avr. 2019
Dear Guest, Greetings from Jumeirah Frankfurt and thank you for posting your fantastic review about our hotel. We all look forward to welcoming you back in the not too distant future. Kind regards, Jörg Stricker Interim General Manager

10/10 Excellent

Jean-Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
admirablement situé avec une vue à couper le souffle !...Really it was " A Room with a View" !
Séjour de 2 nuits en octobre 2017

8/10 Bien

Martial

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxueux et en plein centre
Hôtel récent et luxueux, chambre aux aménagements astucieux et de qualité. La situation en plein coeur de Francfort et au 20ème étage permettent une vue imprenable sur le centre ville (qui est certes beaucoup en travaux et pas très joli). Accès direct à un grand centre de fitness par une porte privée de l'hôtel, celui-ci a aussi une superbe vue sur la ville. Grande piscine de 20 mètres, malheureusement elle était "en panne" au moment de mon séjour.
Séjour de 2 nuits en juin 2017

6/10 Satisfaisant

Lamia

Les points forts : Propreté
Les points faibles : Personnel et service
Ce n'est pas un hotel de luxe ,un spa à fuire
Après avoir séjourné dans les jumeirah de Dubai le jumeirah Frankfurt n'a rien avoir .j'ai pas ressenti le luxe ni l'élégance .la chambre est juste confortable ,le mini bar est rempli juste le premier jour , les produits de toilette sont de bas de gamme (un shampoing et un gel douche pour deux personnes) alors leur SPA n'a rien avoir avec un spa c'est une salle de sport ouverte à tous le monde dans un centre commercial vraiment pas reposant (et pour les gents pudiques comme moi le sauna c'est à fuire les allemands se mettent tous nud oui sans maillots de bain dans les sauna et salle à vapeur et meme dans le couloir pour rejoindre la piscine )

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Situation excellente mais service améliorable.
L'hôtel ne tient pas ses promesses pour un 5 étoiles. Propreté de la chambre laisse à désirer et petit déjeûner moyen. Dommage car il est très bien situé et la vue des chambres 'skyline' est spectaculaire. La comparaison avec les autres hôtels de classe identique n'est pas favorable.

10/10 Excellent

Mél God, Montréal Québec Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À deux pas des Marchés de Noël, LA magie!
Très facile de se rendre à l'hôtel via la ligne S8. Très propre, personnel sympathique, aidant... nous sommes arrivés à 8:30 le matin et nous avons pu avoir notre chambre dès notre arrivée. Super brunch! Je vous conseille de prendre un petit apéro à l'hôtel, lieu sympathique! Le seul petit bémol le matelas était un peu en pente!

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They went above and beyond helping us with checking in, went over the map of Frankfurt and told us places to visit and eat. So wonderful, accommodating and such true professionalism. We can’t wait to come back and stay again. We love you Frankfurt 🇩🇪 ❤️
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Ms. Jennifer,Your kind words have truly brightened our day! The team here at JW Marriott Hotel Frankfurt is always eager to provide our guests with the highest level of service, ensuring that they feel welcomed and valued.It makes us incredibly proud to hear that our efforts made a positive impact on your stay. Hearing that you found our team to be accommodating and professional is a testament to our dedication to hospitality.Moreover, it was our pleasure to assist with your check-in process and guide you to the best places our lovely city has to offer. We believe that each guest's visit should be memorable and enriching.We are thrilled that you are looking forward to your next stay with us. Frankfurt, too, is eager to welcome you back.Sincerely,

10/10 Excellent

RICARDO

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and centrally located
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Mr. Ricardo,Your concise review is much appreciated. It's heartening to know that our strategic location served you well and that our staff was able to make a positive impression on you. At JW Marriott Hotel Frankfurt, we are committed to providing our guests with a friendly, welcoming environment and a convenient experience. We look forward to the pleasure of welcoming you again in the future.Kindest Regards,

10/10 Excellent

Luis, Puebla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien
Séjour de 1 nuit en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Mr. Balbino,we are pleased to hear that you were satisfied with your stay with us. We hope to welcome you again soon at the JW Marriott Hotel Frankfurt.

10/10 Excellent

Darnley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, excellent room and a very friendly staff.
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 20 mai 2024
Dear Mr. Darnley,It is heartening to hear that your stay at JW Marriott Hotel Frankfurt met your expectations. Your commendation for our prime location, top-notch rooms, and friendly staff is greatly appreciated. It is our utmost priority to provide our guests with an outstanding experience and we are delighted to know we were able to achieve this during your visit. Thank you once again for sharing your positive feedback. We look forward to the opportunity of welcoming you back in the near future.Warm Regards,

10/10 Excellent

Harold

Séjour de 2 nuits en avril 2024
Réponse de Chafik Barkani le 14 mai 2024
Dear Mr. Harold,It is delightful to hear that you had an exceptional stay at the JW Marriott Hotel Frankfurt. We always aim to provide a top-notch experience, and your feedback is a testament to our efforts. We look forward to serving you again, creating more memorable experiences.Warm Regards,Chafik Barkani Guest Relations Manager

10/10 Excellent

Dion

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 3 nuits en mars 2024
Réponse de Mahmoud Hamed le 9 mai 2024
Dear Mr. Dion,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found your stay at our hotel to be great.It was our pleasure to host you, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Wei

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is amazing with all the amenity in the bathroom. The sheets are excellent and location is perfect!
Séjour de 1 nuit en mai 2024
Réponse de Friederike Adomat le 8 mai 2024
Dear Wei,thank you very much for your kind rating. We are glad that you had a pleasant stay.We hope to welcome you again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Amy, APO

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is gorgeous and clean and new - all of the things I love. The front desk staff was helpful and accommodating. Our room upgrade was above and beyond. I will absolutely stay here again when I come thru Frankfurt.
Séjour de 1 nuit en avril 2024
Réponse de Francisco Perez Macias le 1 mai 2024
Dear Amy,We are very pleased that you enjoyed your stay at the JW Marriott Hotel Frankfurt and that you were satisfied with our service. It is always our goal to provide our guests with a memorable experience. Your positive words about the front desk staff and your room upgrade are really encouraging.We look forward to welcoming you again in the future when you are back in Frankfurt.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Srinivas Prasad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Francisco Perez Macias le 1 mai 2024
Dear Srinivas Prasad,Thank you for your recent stay at JW Marriott Hotel Frankfurt and kind review of your experience with us.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Atsushi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good. It is wonderful connection with Fitness First!!
Séjour de 4 nuits en avril 2024
Réponse de Mahmoud Hamed le 19 avr. 2024
Dear Mr. Atsushi,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,

10/10 Excellent

??

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
本当に綺麗なホテルでした。ホテルに着いたら荷物をサービスマンが部屋まで運んでくれたり、エレベーターもセキュリティがしっかり管理されていて安心できるホテルです。立地も中央駅まで歩ける距離ですし、最寄りの駅は徒歩1半くらいで着くし電車も何本も溜まるので困ることがありませんでした。本当に心地の良いホテルで快眠できました!
Séjour de 3 nuits en avril 2024
Réponse de Friederike Adomat, Front of House Manager le 16 avr. 2024
Dear Guest,Your encouraging words have made our day! It brings us immense pleasure to know that you found our hotel beautiful and that our service met your expectations. We are glad that our location offered you easy accessibility to the central station and that you had a comfortable stay.Your positive experience is what we continually strive for, and it's wonderful to hear that we were able to provide that for you. We hope to have the opportunity to welcome you back to JW Marriott Hotel Frankfurt in the future.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

FARES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location and Staff
Séjour de 2 nuits en avril 2024
Réponse de Friederike Adomat, Front of House Manager le 16 avr. 2024
Dear Mr. Fares,thank you very much for taking the time to share your experiences.We are glad that you had an enjoyable stay.We hope to welcome you soon again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Excellent

Kanwarjit Singh

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice location
Séjour de 2 nuits en avril 2024
Réponse de Mahmoud Hamed le 13 avr. 2024
Dear Mr. Kanwarjit,On behalf of the entire hotel team, I want to thank you for sharing about your experience and stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind Regards,

10/10 Excellent

Muhamed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is one of the best places I have ever stayed anywhere in the world. Staff is beyond great and property is superb. Can’t wait to come back for longer atay. Danke!
Séjour de 1 nuit en avril 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. Muhamed,We are delighted to hear that you enjoyed your stay with us at the JW Marriott Hotel Frankfurt. Your words of praise about our staff and facilities are a wonderful tribute to our efforts to provide our guests with a first-class experience.Your desire to return for a longer stay is the best compliment for us. We would be honored to welcome you back again.Best Regards,

4/10 Médiocre

Aegis

Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. KowitzOn behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.Sincerely,

10/10 Excellent

JINA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Ms. JinaOn behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay !
The location of the hotel is fantastic, right in the city centre but still no noise in the hotel at all. The staff is delightful and so obliging . Nothing was too much for them. The rooms were comfortable and breakfast was outstanding. We will definitely stay here again the next time we visit Frankfurt.
Séjour de 3 nuits en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Nicole,It brings us immense joy to read your wonderful review. Indeed, our location is one of the aspects we are very proud of - being in the heart of Frankfurt and yet ensuring a peaceful experience for our guests.Your kind words about our staff truly warm our hearts. We strive to provide our guests with top-notch service and we are glad that we were able to achieve this during your stay.We're delighted to hear that you found our rooms comfortable and that you enjoyed our breakfast. Providing a positive experience to our guests is what we aim for every day. We look forward to welcoming you back during your next visit to Frankfurt. Best Regards,

10/10 Excellent

MINKYU

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
숙박 시설의 청결상태가 최고였고, 공항과의 접근성이 너무 좋았습니다
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. Minkyu,Your kind words are much appreciated. It is delightful to hear that you found our accommodation to be of excellent cleanliness. We take great pride in maintaining a high standard of hygiene for the comfort of our guests.The accessibility to the airport is indeed one of our key features and we are pleased that it added to the convenience of your stay.We look forward to the opportunity of welcoming you back to JW Marriott Hotel Frankfurt in the future.Yours Sincerely,

10/10 Excellent

Clara

Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Ms. Clara,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,

10/10 Excellent

KUNA

Séjour de 1 nuit en février 2024
Réponse de Francsco Perez Macias le 18 févr. 2024
Dear Kuna,Thank you for your recent stay at JW Marriott Hotel Frankfurt. We are thrilled to hear your positive evaluation.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

8/10 Bien

Izhak

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tnx
Séjour de 3 nuits en février 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Izhak,Thank you for your recent stay and review of JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

10/10 Excellent

labottach

Séjour de 1 nuit en février 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Iabottach,Thank you for your kind review and recent stay.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Forrest

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at the JW in Frankfurt
I had the pleasure of staying at JW Marriott in Frankfurt recently, and it was an absolutely fantastic experience. The standout feature of my stay was undeniably the exceptional staff. From the attentive valet service to the friendly bartender and the accommodating front desk team, everyone was incredibly kind and helpful, making my stay truly special. Additionally, the hotel's location is a gem. Situated in the heart of the city, it's just a stone's throw away from a plethora of amazing restaurants, shopping districts, and must-visit tourist attractions. This central location made exploring Frankfurt a breeze, and I could easily access everything I wanted to see and do. Overall, my stay at JW Marriott in Frankfurt exceeded my expectations. The remarkable staff and the prime location made it an unforgettable experience. I highly recommend this hotel to anyone visiting Frankfurt, as it's the perfect base for exploring this vibrant and beautiful city. I can't wait to return!
Séjour de 2 nuits en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Forrest,Your delightful feedback truly warms our hearts. It is wonderful to know that our devoted team has played a significant role in enhancing your stay at JW Marriott Hotel Frankfurt. Their commitment to delivering exceptional service aligns perfectly with our philosophy.Your comments regarding our prime location are greatly appreciated as well. It indeed serves as an ideal base for our guests to explore the vibrant city of Frankfurt with ease. We are thrilled that we have exceeded your expectations and are grateful for your high recommendation. It will be an absolute pleasure to welcome you back in the near future.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

10/10 Excellent

ZIV

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear ZIV,Thank you for your excellent review from your last stay at JW Marriott Hotel Frankfurt.We hope to have the pleasure of welcoming you again in the near future.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

luis e

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente… tudo muito bem organizado
Séjour de 1 nuit en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Luis,Thank you for your kind review.We are thrilled to hear that you found everything excellent and well organized.We look forward to welcoming you back soon.Kindest regards,Franciso Perez MaciasAssistant Front of House Manager

8/10 Bien

Renato

Séjour de 3 nuits en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Renato,Thank you for your review of your recent stay at JW Marriott Hotel Frankfurt.We are looking forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

RODRIGO

Séjour de 5 nuits en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Rodrigo,Thank you for your kind review of your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 Bien

Tobias

Les points forts : Propreté, personnel et service, confort de la chambre
Positiv: sehr zentrale Lage, freundliches Personal, geräumige Zimmer Negativ: Mobiliar in die Jahre gekommen, div. Kleinigkeiten (Toilettenpapier nicht aufgefüllt, laute Lüftung, lange Wartezeiten beim Check-in, Hotelbar ebenfalls mit langer Wartezeit) Fazit: in Ordnung aber wahrscheinlich für diesen Preis keine Wiederholung.
Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Sehr geehrter Tobias,Es freut uns, dass Sie unsere zentrale Lage und das geräumige Zimmer zu schätzen wissen. Ihr Lob bezüglich unserer Mitarbeiter wird sicherlich zur Motivation für unser Team beitragen.Wir bedauern jedoch, dass bestimmte Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprachen. Ihre Rückmeldung ist für uns sehr wertvoll, da sie uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Wir hoffen, dass wir trotz Ihrer Erfahrung in der Zukunft noch einmal die Gelegenheit haben, Sie in unserem Hause willkommen zu heißen.Mit freundlichen Grüßen,Francisco Perez MaciasAssistant Front of House Manager

2/10 Horrible

eftelya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Eftelya,Thank you for providing us with your sincere review.It is through feedback that we are able to improve our services. This is why if you would like to share further detailed information, we would be more than thankful to receive it.Thank you again for your feedback. We hope that despite the score, you would give us a second chance when your travels bring you back to Frankfurt.Kindest Regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

TAKEHANA

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear TAKEHANA,Thank you for your recent stay at JW Marriott Hotel Frankfurt and your kind feedback.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 Bien

Stephan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear Stephan,Thank you for your kind feedback.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

YASUNOBU

Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Yasunobu,Thank you for your recent stay and kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 Bien

saffet serdar

Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Saffet Serdar,Thank you for taking the time to share your kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Nathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel and great service!
Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Nathan,Thank you for your kind feedback.We are thrilled to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Excellent

Yuni

Séjour de 1 nuit en décembre 2023
Réponse de Mahmoud Hamed le 23 déc. 2023
Dear Mr. Yuni,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,Mahmoud HamedDuty Manager

10/10 Excellent

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting Christmas Markets
This hotel was amazing. We were about an hour early for check in but the room was available. The check in desk clerk, Mahamod (I know I spelled it wrong) was very kind and patient. The room was perfect for our family of three. The concierge offered directions to the Christmas Market and he offered to help with bags and /or calling a taxi whenever we passed. The bar area was nice, the waiter was excellent and my blueberry drinks were wonderful. I am very happy with my stay and would stay at this property in the future.
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Reid

Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear Reid,Our number one priority is the satisfaction of our guest and I apologize for failing to do so. If you would like to provide us with detailed feedback regarding your stay, we will be happy to assist you.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 Bien

Jennifer

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location, but not a great experience
This hotel is conveniently located to a number of Christmas markets, which is what we were predominantly interested in when visiting. There is a parking garage next door for self-parking, although a little difficult to navigate to when returning to the car. I've been a long-time Marriott member with a lot of business and personal travel, but booked through Hotels.com because it was a significantly better deal than booking direct. The hotel was very nice, but it felt as if we were being judged by the hotel staff every time we passed through the lobby. We didn't pack a lot of high-end items to just walk around in the cold all day, and it was off-putting to the point that I probably wouldn't stay again. I've stayed at JW's in the past because they're very nice, have everything you love about staying at a Marriott, and are typically in good locations. This was just a disappointing experience.
Séjour de 1 nuit en novembre 2023