Avis sur JW Marriott Hotel Frankfurt
JW Marriott Hotel Frankfurt
Thurn-und-Taxis-Platz 2, Frankfurt, HE
Avis
9,4
Exceptionnel
9,6/10
Propreté
9,2/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
18 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Friederike Adomat Front of House Manager le 22 févr. 2023
Dear Agathe,First of all, we would like to thank you for being a guest at the JW Marriott Hotel Frankfurt.We thank you for taking the time to rate our hotel.We are pleased that we were able to deliver the high level of service that JW Marriott is known for.We would be delighted to welcome you back to our hotel in the near future.Yours sincerely,Friederike AdomatFront of House Manager
8/10 Bien
Voyageur vérifié
14 nov. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en novembre 2021
Réponse de Daniela Fette - General Manager le 15 nov. 2021
Dear Anonymous,
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.
Your feedback is greatly appreciated.
Thank you for choosing Jumeirah Frankfurt Hotel!
All The Best,
Daniela Fette
General Manager
6/10 Satisfaisant
Arnaud
25 juil. 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good stay but a bit disappointing
Arnaud
Séjour de 2 nuits en juillet 2021
Réponse de Daniela Fette General Manager le 27 juil. 2021
Dear Guest,
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the inconveniences with your shower during your stay and the breakfast experience. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.
Thank you for choosing Jumeirah Frankfurt Hotel!
Daniela Fette
General Manager
2/10 Horrible
Voyageur vérifié
Voyage d’affaires
13 oct. 2020
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2020
Réponse de Daniela Fette-Rakowski General Manager le 16 oct. 2020
Dear Guest,
Thank you for taking the time to review your recent stay at Jumeirah Frankfurt. We very much regret that not everything went to your satisfaction. We look forward to welcoming you again.
Yours sincerely,
Daniela Fette-Rakowski
General Manager
8/10 Bien
Christophe
Voyage en famille
12 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christophe
Séjour de 2 nuits en janvier 2020
Réponse de General Manager le 27 janv. 2020
Dear Christophe,
Thank you very much for your rating regarding your recent stay at Jumeirah Frankfurt. We hope to welcome you back soon to create new fond memories for you.
Kind regards,
Daniela Fette-Rakowski
General Manager
8/10 Bien
Voyageur vérifié
15 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très positif. Seule chose à mentionner, faut trouv
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
Réponse de Hotelmanagement le 1 août 2019
We are extremely grateful for your review of the Jumeirah Frankfurt. We will pass along your comments to our team. Please visit us again. It will be our delight to serve you.
Kind regards,
Jörg Stricker
Interim General Manager
10/10 Excellent
Voyageur vérifié
24 mars 2019
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
Réponse de General Manager le 5 avr. 2019
Dear Guest,
Greetings from Jumeirah Frankfurt and thank you for posting your fantastic review about our hotel.
We all look forward to welcoming you back in the not too distant future.
Kind regards,
Jörg Stricker
Interim General Manager
10/10 Excellent
Jean-Claude
18 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean-Claude
Séjour de 2 nuits en octobre 2017
8/10 Bien
Martial
10 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxueux et en plein centre
Martial
Séjour de 2 nuits en juin 2017
6/10 Satisfaisant
Lamia
10 mai 2017
Les points forts : Propreté
Les points faibles : Personnel et service
Ce n'est pas un hotel de luxe ,un spa à fuire
Lamia
6/10 Satisfaisant
Voyageur vérifié
30 janv. 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Propreté
Situation excellente mais service améliorable.
Voyageur vérifié
10/10 Excellent
Mél God, Montréal Québec Canada
17 déc. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À deux pas des Marchés de Noël, LA magie!
Mél God
10/10 Excellent
Jennifer
Voyage en famille
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Ms. Jennifer,Your kind words have truly brightened our day! The team here at JW Marriott Hotel Frankfurt is always eager to provide our guests with the highest level of service, ensuring that they feel welcomed and valued.It makes us incredibly proud to hear that our efforts made a positive impact on your stay. Hearing that you found our team to be accommodating and professional is a testament to our dedication to hospitality.Moreover, it was our pleasure to assist with your check-in process and guide you to the best places our lovely city has to offer. We believe that each guest's visit should be memorable and enriching.We are thrilled that you are looking forward to your next stay with us. Frankfurt, too, is eager to welcome you back.Sincerely,
10/10 Excellent
RICARDO
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
RICARDO
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Mr. Ricardo,Your concise review is much appreciated. It's heartening to know that our strategic location served you well and that our staff was able to make a positive impression on you. At JW Marriott Hotel Frankfurt, we are committed to providing our guests with a friendly, welcoming environment and a convenient experience. We look forward to the pleasure of welcoming you again in the future.Kindest Regards,
10/10 Excellent
Luis, Puebla
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luis
Séjour de 1 nuit en mai 2024
Réponse de Mahmoud Hamed le 27 mai 2024
Dear Mr. Balbino,we are pleased to hear that you were satisfied with your stay with us. We hope to welcome you again soon at the JW Marriott Hotel Frankfurt.
10/10 Excellent
Darnley
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Darnley
Séjour de 2 nuits en mai 2024
Réponse de Mahmoud Hamed le 20 mai 2024
Dear Mr. Darnley,It is heartening to hear that your stay at JW Marriott Hotel Frankfurt met your expectations. Your commendation for our prime location, top-notch rooms, and friendly staff is greatly appreciated. It is our utmost priority to provide our guests with an outstanding experience and we are delighted to know we were able to achieve this during your visit. Thank you once again for sharing your positive feedback. We look forward to the opportunity of welcoming you back in the near future.Warm Regards,
10/10 Excellent
Harold
12 mai 2024
Harold
Séjour de 2 nuits en avril 2024
Réponse de Chafik Barkani le 14 mai 2024
Dear Mr. Harold,It is delightful to hear that you had an exceptional stay at the JW Marriott Hotel Frankfurt. We always aim to provide a top-notch experience, and your feedback is a testament to our efforts. We look forward to serving you again, creating more memorable experiences.Warm Regards,Chafik Barkani Guest Relations Manager
10/10 Excellent
Dion
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dion
Séjour de 3 nuits en mars 2024
Réponse de Mahmoud Hamed le 9 mai 2024
Dear Mr. Dion,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found your stay at our hotel to be great.It was our pleasure to host you, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know.Warm regards,
10/10 Excellent
Wei
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wei
Séjour de 1 nuit en mai 2024
Réponse de Friederike Adomat le 8 mai 2024
Dear Wei,thank you very much for your kind rating. We are glad that you had a pleasant stay.We hope to welcome you again.Yours sincerely,Friederike AdomatFront of House Manager
10/10 Excellent
Amy, APO
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en avril 2024
Réponse de Francisco Perez Macias le 1 mai 2024
Dear Amy,We are very pleased that you enjoyed your stay at the JW Marriott Hotel Frankfurt and that you were satisfied with our service. It is always our goal to provide our guests with a memorable experience. Your positive words about the front desk staff and your room upgrade are really encouraging.We look forward to welcoming you again in the future when you are back in Frankfurt.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
Srinivas Prasad
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Srinivas Prasad
Séjour de 1 nuit en avril 2024
Réponse de Francisco Perez Macias le 1 mai 2024
Dear Srinivas Prasad,Thank you for your recent stay at JW Marriott Hotel Frankfurt and kind review of your experience with us.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
Atsushi
Voyage d’affaires
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Atsushi
Séjour de 4 nuits en avril 2024
Réponse de Mahmoud Hamed le 19 avr. 2024
Dear Mr. Atsushi,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,
10/10 Excellent
??
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
??
Séjour de 3 nuits en avril 2024
Réponse de Friederike Adomat, Front of House Manager le 16 avr. 2024
Dear Guest,Your encouraging words have made our day! It brings us immense pleasure to know that you found our hotel beautiful and that our service met your expectations. We are glad that our location offered you easy accessibility to the central station and that you had a comfortable stay.Your positive experience is what we continually strive for, and it's wonderful to hear that we were able to provide that for you. We hope to have the opportunity to welcome you back to JW Marriott Hotel Frankfurt in the future.Yours sincerely,Friederike AdomatFront of House Manager
10/10 Excellent
FARES
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
FARES
Séjour de 2 nuits en avril 2024
Réponse de Friederike Adomat, Front of House Manager le 16 avr. 2024
Dear Mr. Fares,thank you very much for taking the time to share your experiences.We are glad that you had an enjoyable stay.We hope to welcome you soon again.Yours sincerely,Friederike AdomatFront of House Manager
10/10 Excellent
Kanwarjit Singh
Voyage en famille
12 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kanwarjit Singh
Séjour de 2 nuits en avril 2024
Réponse de Mahmoud Hamed le 13 avr. 2024
Dear Mr. Kanwarjit,On behalf of the entire hotel team, I want to thank you for sharing about your experience and stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind Regards,
10/10 Excellent
Muhamed
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muhamed
Séjour de 1 nuit en avril 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. Muhamed,We are delighted to hear that you enjoyed your stay with us at the JW Marriott Hotel Frankfurt. Your words of praise about our staff and facilities are a wonderful tribute to our efforts to provide our guests with a first-class experience.Your desire to return for a longer stay is the best compliment for us. We would be honored to welcome you back again.Best Regards,
4/10 Médiocre
Aegis
27 févr. 2024
Aegis
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. KowitzOn behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.Sincerely,
10/10 Excellent
JINA
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JINA
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Ms. JinaOn behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,
10/10 Excellent
Nicole
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay !
Nicole
Séjour de 3 nuits en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Nicole,It brings us immense joy to read your wonderful review. Indeed, our location is one of the aspects we are very proud of - being in the heart of Frankfurt and yet ensuring a peaceful experience for our guests.Your kind words about our staff truly warm our hearts. We strive to provide our guests with top-notch service and we are glad that we were able to achieve this during your stay.We're delighted to hear that you found our rooms comfortable and that you enjoyed our breakfast. Providing a positive experience to our guests is what we aim for every day. We look forward to welcoming you back during your next visit to Frankfurt. Best Regards,
10/10 Excellent
MINKYU
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MINKYU
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Mr. Minkyu,Your kind words are much appreciated. It is delightful to hear that you found our accommodation to be of excellent cleanliness. We take great pride in maintaining a high standard of hygiene for the comfort of our guests.The accessibility to the airport is indeed one of our key features and we are pleased that it added to the convenience of your stay.We look forward to the opportunity of welcoming you back to JW Marriott Hotel Frankfurt in the future.Yours Sincerely,
10/10 Excellent
Clara
19 févr. 2024
Clara
Séjour de 1 nuit en février 2024
Réponse de Mahmoud Hamed le 9 avr. 2024
Dear Ms. Clara,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,
10/10 Excellent
KUNA
17 févr. 2024
KUNA
Séjour de 1 nuit en février 2024
Réponse de Francsco Perez Macias le 18 févr. 2024
Dear Kuna,Thank you for your recent stay at JW Marriott Hotel Frankfurt. We are thrilled to hear your positive evaluation.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager
8/10 Bien
Izhak
13 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Izhak
Séjour de 3 nuits en février 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Izhak,Thank you for your recent stay and review of JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager
10/10 Excellent
labottach
10 févr. 2024
labottach
Séjour de 1 nuit en février 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Iabottach,Thank you for your kind review and recent stay.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
Forrest
Voyage d’affaires
2 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay at the JW in Frankfurt
Forrest
Séjour de 2 nuits en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Forrest,Your delightful feedback truly warms our hearts. It is wonderful to know that our devoted team has played a significant role in enhancing your stay at JW Marriott Hotel Frankfurt. Their commitment to delivering exceptional service aligns perfectly with our philosophy.Your comments regarding our prime location are greatly appreciated as well. It indeed serves as an ideal base for our guests to explore the vibrant city of Frankfurt with ease. We are thrilled that we have exceeded your expectations and are grateful for your high recommendation. It will be an absolute pleasure to welcome you back in the near future.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager
10/10 Excellent
ZIV
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ZIV
Séjour de 1 nuit en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear ZIV,Thank you for your excellent review from your last stay at JW Marriott Hotel Frankfurt.We hope to have the pleasure of welcoming you again in the near future.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
luis e
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
luis e
Séjour de 1 nuit en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Luis,Thank you for your kind review.We are thrilled to hear that you found everything excellent and well organized.We look forward to welcoming you back soon.Kindest regards,Franciso Perez MaciasAssistant Front of House Manager
8/10 Bien
Renato
10 janv. 2024
Renato
Séjour de 3 nuits en janvier 2024
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Renato,Thank you for your review of your recent stay at JW Marriott Hotel Frankfurt.We are looking forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
RODRIGO
2 janv. 2024
RODRIGO
Séjour de 5 nuits en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Rodrigo,Thank you for your kind review of your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
8/10 Bien
Tobias
1 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Tobias
Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Sehr geehrter Tobias,Es freut uns, dass Sie unsere zentrale Lage und das geräumige Zimmer zu schätzen wissen. Ihr Lob bezüglich unserer Mitarbeiter wird sicherlich zur Motivation für unser Team beitragen.Wir bedauern jedoch, dass bestimmte Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprachen. Ihre Rückmeldung ist für uns sehr wertvoll, da sie uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Wir hoffen, dass wir trotz Ihrer Erfahrung in der Zukunft noch einmal die Gelegenheit haben, Sie in unserem Hause willkommen zu heißen.Mit freundlichen Grüßen,Francisco Perez MaciasAssistant Front of House Manager
2/10 Horrible
eftelya
30 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
eftelya
Séjour de 1 nuit en décembre 2023
Réponse de Francisco Perez Macias le 18 févr. 2024
Dear Eftelya,Thank you for providing us with your sincere review.It is through feedback that we are able to improve our services. This is why if you would like to share further detailed information, we would be more than thankful to receive it.Thank you again for your feedback. We hope that despite the score, you would give us a second chance when your travels bring you back to Frankfurt.Kindest Regards,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
TAKEHANA
Voyage en famille
28 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
TAKEHANA
Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear TAKEHANA,Thank you for your recent stay at JW Marriott Hotel Frankfurt and your kind feedback.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
8/10 Bien
Stephan
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stephan
Séjour de 1 nuit en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear Stephan,Thank you for your kind feedback.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
YASUNOBU
25 déc. 2023
YASUNOBU
Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Yasunobu,Thank you for your recent stay and kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager
8/10 Bien
saffet serdar
22 déc. 2023
saffet serdar
Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Saffet Serdar,Thank you for taking the time to share your kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
Nathan
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathan
Séjour de 3 nuits en décembre 2023
Réponse de Francisco Perez Macias le 27 déc. 2023
Dear Nathan,Thank you for your kind feedback.We are thrilled to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager
10/10 Excellent
Yuni
18 déc. 2023
Yuni
Séjour de 1 nuit en décembre 2023
Réponse de Mahmoud Hamed le 23 déc. 2023
Dear Mr. Yuni,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,Mahmoud HamedDuty Manager
10/10 Excellent
Lisa
Voyage en famille
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting Christmas Markets
Lisa
Séjour de 1 nuit en décembre 2023
2/10 Horrible
Reid
10 déc. 2023
Reid
Séjour de 2 nuits en décembre 2023
Réponse de Francisco Perez Macias le 29 déc. 2023
Dear Reid,Our number one priority is the satisfaction of our guest and I apologize for failing to do so. If you would like to provide us with detailed feedback regarding your stay, we will be happy to assist you.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager
8/10 Bien
Jennifer
7 déc. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great location, but not a great experience
Jennifer
Séjour de 1 nuit en novembre 2023