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Avis sur Private Residences at the Atlantic Resort and Spa

4.5 out of 5
Private Residences at the Atlantic Resort and Spa
601 N Fort Lauderdale Beach Blvd, Fort Lauderdale, FL

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 55 avis sur 152." "
Note des voyageurs de 8 (Bien), d’après 39 avis sur 152." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 152." "
Note des voyageurs de 4 (Médiocre), d’après 19 avis sur 152." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 152." "

7,8/10

Propreté

7,8/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
La présence d’un concierge très dévoué et efficace
Séjour de 12 nuits en juin 2019
Réponse de Ag le 9 juil. 2020
Thank you for your kind words

6/10 Satisfaisant

Jean

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour à Fort Lauderdale
Nous étions dans une unité privât résidence du complexe hôtelier Atlantic SPA Hôtel qui est très bien la résidence privée a besoin d’un refresh important.
Séjour de 3 nuits en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien situé, personnel agréable et attentif. Beauce
La qualité de la restauration était décevante. Les tarifs de location des chaises à la plage excessifs.

10/10 Excellent

Lisa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Angelo le 11 mai 2024
Thank you Lisa for your review. We truly are happy you enjoyed your stay!Angelo

8/10 Bien

Gene

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This property is right in the heart of it all, right across the street from the beach, and walking distance to a nearby park. Great amenities - gym and spa. The only issue was that it was so loud. I prefer balcony with ocean view. There were times where I wanted to sit and have some quiet time, but the bar and pool are in that area, and there was loud music which is totally understandable if you like that sort of thing. The restaurant was nice as well - outdoors. We unfortunately didn’t make reservations for Sunday brunch, and had to sit inside. Again, the music was so loud that I could barely have a conversation with my husband. Overall, it was a nice stay, close to amenities and nice ocean view, but a little noisy.
Séjour de 4 nuits en avril 2024

4/10 Médiocre

Frank

Séjour de 7 nuits en avril 2024
Réponse de AG le 11 mai 2024
Hi Frank:We do apologize that your stay was less than stellar. Please feel free to share with me the reasons for the low grade. We do care and stride to do much better.Angelo

8/10 Bien

Cynthia, LONDON

Voyage en couple
This property was ideally located to everything. Beautiful ocean view. Pool area was nice - not a fan of kids in the pool with diapers on. Bar and food service on the pool deck was very good. Check in was excellent. Unit faced the ocean and was fairly large. It could do with some updating - old furniture, carpet needs replacing, etc. Bed was still comfy though.
Séjour de 2 nuits en mars 2024
Réponse de AG le 31 mars 2024
Hello Cynthia:We want to thank you for taking time to write a review. We are also happy you enjoyed your stay. Angelo

4/10 Médiocre

john

Séjour de 2 nuits en mars 2024
Réponse de AG le 29 mars 2024
Hello John:It appears that you gave us a poor grade and we really find this disappointing. What are the reasons for the poor grade.We pride ourselves on getting high grades.According to the insight, you did not like the the parking. We always warn guests that parking is quite expensive at FLL Beach and that there is FREE parking one block west of the hotel.Angelo

6/10 Satisfaisant

tracey

They fail to mention the $45 parking fee per night or a $45 fee for providing you with internet and 2 bottle of water per day.
Séjour de 4 nuits en mars 2024
Réponse de AG le 22 mars 2024
Hello Tracey:I understand that paying a parking fee of 45 per day is a setback, but we do mention to all of our guest on all booking platforms that valet parking is quite expensive. We go a step further by letting you know ahead of time that it is best to leave your cars at home due to the parking fees on Fort Lauderdale Beach. All hotels on the FLL Beach strip charge parking fees; however, the ATlantic parking fee is one of the lowest on the FLL Beach strip.Angelo

10/10 Excellent

Valdemar

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de AG le 11 mars 2024
It is truly of great joy to us when our guests are happy to stay in our condo at the Atlantic Resort & Spa.We thank you for your business and appreciate you.Angelo

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Parking was too expensive. I would think twice about staying here again for that reason.
Séjour de 2 nuits en mars 2024
Réponse de AG le 8 mars 2024
I understand the issues with parking. It can be expensive. Unfortunately, we do not control the parking. We do warn guests to park one block west of the hotel...there is plenty of free street parking in that area.

8/10 Bien

Michelle

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
We stayed in a Private Residence and overall the stay was nice. The beach is beautiful, the food on property was good and the location was fine. The biggest negative is that nothing pertaining to fees for staying in a Private Residence are disclosed prior to your stay. And we had to prepay at time of booking so knowing this upfront should be disclosed.. So, if you want/need anything during your stay you will pay the hotel $20 for each set of clean towels, $3 for coffee, $3 for toilet paper, etc. the hotel hands you a price list when you check in. The Expedia website also lists that the hotel offers transfers to/from the airport but that is not the case. The hotel said it is not available. This service should be removed from the Expedia listing.
Séjour de 4 nuits en février 2024
Réponse de AG le 2 mars 2024
Hello Michelle:The condo unit you booked is a Private Residence of the Atlantic Resort. Maid services, as explained prior to booking, is at a surcharge.We price our condo units much lower than the hotel units with taking into account the optional maid service.Besides this shortfall, it appears that you truly enjoyed the amenities of the resort and the wonderful beac

10/10 Excellent

carlo

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Prime location, great view
Séjour de 2 nuits en février 2024
Réponse de AG le 16 févr. 2024
We want to thank you for your wonderful review. We are quite proud of the Atlantic Resort & Spa and we are truly happy that you enjoyed your stay with us.

10/10 Excellent

Michelle R

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The unit was well stocked to be able to cook/eat in the room. The view from the room and lanai of the ocean and beach was beautiful. If arriving at night and driving to the hotel from the airport, be prepared for a busy nightlife on the street (darting pedestrians in the dark). It is an easy and direct drive from airport, but takes an alert driver to avoid the revelry in the streets. The restaurant at the hotel was adequate (service was slow and food served more lukewarm than hot).
Séjour de 2 nuits en février 2024
Réponse de AG le 8 févr. 2024
Thank you Michelle...for taking the time to post this review. We do appreciate the rating. Safe travels!

4/10 Médiocre

Catherine

Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de AG le 15 janv. 2024
Hello Catherine:We are truly sorry that your stay was less than stellar. We pride ourselves on providing wonderful oceanfront room with gorgeous views of the turquoise waters of Ft. Lauderdale Beach.Please feel free to write to us and let us know what we can do to make it better.Thank you,AG

6/10 Satisfaisant

Diana

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I was very disappointed with the com
Séjour de 3 nuits en décembre 2023
Réponse de AG le 3 janv. 2024
Hello Diana:It is important to us that we correct the things that disappoint our guests and customers. Your review was not clear to us. Please feel free to write back to us and I will personally respond as the Manager of the Private Residences.Angelo

8/10 Bien

Karen youlanda, DURHAM

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Friendly staff, quiet and valet service was excellent. Had to call about the robes and slippers but they were delivered quickly. Very nice stay! Highly recommend this one!
Séjour de 4 nuits en décembre 2023
Réponse de AG le 12 déc. 2023
Karen:As soon as you made us aware of the bath robes and slippers, we jumped into action and got you those items immediately.We want to make sure you are happy!Thank you,Angelo

10/10 Excellent

Maria

Séjour de 3 nuits en novembre 2023
Réponse de AG le 12 déc. 2023
Maria:Thank you for your kind review. We very much appreciate you taking the time and we appreciate you as our guest!.

6/10 Satisfaisant

Rafael

Voyage en famille
Les points forts : Propreté
The staff terrible very unfrendly
Séjour de 6 nuits en octobre 2023
Réponse de AG le 12 déc. 2023
Hello Rafael:I do apologize that the staff was not as friendly as they should be. I have taken this very serious and presented this information to the Front Desk Manager and the General Manager.This must be dealt with immediately!Angelo

6/10 Satisfaisant

Makayla

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Felt very safe with the level of security
Séjour de 2 nuits en octobre 2023
Réponse de Angelo le 9 oct. 2023
Hello Makayla:We always strive to get the better grade from our valued guests. Please let us know what was the shortfall. We can only better your experience when you provide more details. We do thank you for taking the time to provide a review.

10/10 Excellent

Olena, PHILADELPHIA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
IT WAS PERFECT PLACE
Séjour de 9 nuits en août 2023
Réponse de Angelo le 9 oct. 2023
Hello Olena:We thank you very much for taking the time to review. Most importantly, we thank you for being a valued guest of the Atlantic Resort & Spa!

2/10 Horrible

Marvin

Les points faibles : Propreté
Séjour de 11 nuits en juillet 2023
Réponse de AG le 1 août 2023
Hello Marvin:Please provide me more information for why you gave this hotel such a horrible rating.AG

10/10 Excellent

Jakeline

Séjour de 4 nuits en juillet 2023

6/10 Satisfaisant

Darcey

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Wasn't aware of the $45 a day valet parking fee. Most private residence that weve stayed in offer a pass to be used for 1 vehicle. Never received the text message that had the link for valet to be messaged to have the car ready when we came down. Guess the guy had input our info wrong day 1 & it was never corrected, so we had to continually bother the front desk. Upon arrival there we found ants on the counter EVERYWHERE!!! Reached out to front desk & no one showed up all day. Reached out the 2nd day and a guy showed up with bug spray while we went to the beach. Had to call the 3rd day because the problem persisted and we woke up with ants in our bed. Housekeeping left the spray this time for us. We're told we couldn't change rooms because we rented privately but we offered 2 drink tickets. For what we paid this shouldn't have been an issue at all! Outside of all of that the room/facility was beautiful.
Séjour de 6 nuits en juin 2023
Réponse de AG le 1 août 2023
Hello Darcey:We do sincerely apologize and we are sitting down with the General Manager to discuss why your situation was treated in this manner.As far as the parking, it clearly states on Expedia that parking has a surcharge..it is not free. All hotels on the FLL strip charge for parking, the Atlantic is no exception.AG

4/10 Médiocre

Dena

Les points faibles : Équipements
Way too expensive for what you get
Séjour de 4 nuits en juin 2023
Réponse de AG le 1 août 2023
Hello Dena:The Atlantic is an award winning 4 Diamond hotel and therefore, have certain amenities that AAA deem it worthy of the award. Due to major increases in the overall economy, the hotel had to increase prices to cover its costs.

10/10 Excellent

Marie

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de AG le 12 juin 2023
Hello Marie:Thank you for sharing your great experience with us. This helps us understand you the guest a bit more.Have a safe trip!

4/10 Médiocre

Kelly

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I've stayed at this hotel before but this time I stayed at the Private Residences type of room. It was advertised as a king bed but sleeps 3 people. Upon arrival, we found out from the front desk, it only sleeps 2. No sofa bed or other option. We asked for a rollaway bed which was also shown as an option while booking. The front desk informed me a rollaway bed is not allowed in that type of room because it would be a fire hazard. Housekeeping was not included for the Private Residences rooms. That was not disclosed when booking. We had to call to request fresh towels, etc. Overall, I feel that there needs to be corrected information when booking a Private Residences room. I did not have any problems when I stayed previously in a regular (non Private Residences) room.
Séjour de 3 nuits en avril 2023
Réponse de AG le 15 mai 2023
Hello Kelly:I want to take the time to apologize for the inconvenience the hotel may have caused you. The Private Residences are separate from the regular hotel units and they are serviced by the hotel staff. We will investigate why you were improperly treated. It is true that the hotel does charge a surcharge for maid services. We make all guests aware of it prior to check in. The pricing levels are much lower than the regular rooms. You did have the option to order room service if you wanted at a slight surcharge. Believe me that we will work hard to make it better.

10/10 Excellent

Anthony

Les points forts : Propreté
Séjour de 1 nuit en avril 2023
Réponse de AG le 12 juin 2023
Hey Anthony:Thank you for sharing your experience with us. We are truly happy you enjoyed your stay. We really look forward to having back again in the near future.Angelo

4/10 Médiocre

Valdez

Voyage en couple
Very dissatisfied with the service, room wasn’t ready until 8:45 pm, no credit, reimbursement or anything, ate at wild tyme restaurant and my wife was giving a bill that wasn’t hers and they charged both bills to my room and after 2 weeks I have been unsuccessful in getting a refund. Keep giving me the run around, service there sucks. Had to ask for wash clothes. Will never stay here again!!!!!!😡
Séjour de 3 nuits en avril 2023
Réponse de Angelo le 24 avr. 2023
Hello Valdez:After receiving your review, I take the time to review all aspects of your stay. Today, we discussed your review with the General Manager.He is going to investigate the whole situation in its entirety.He has assured me that this will not happen again. We want to win you over and so we will be in contact.Again, we are truly sorry.

10/10 Excellent

Monica

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Angelo le 24 avr. 2023
Hello Monica:Wow! A perfect 10! We are truly happy that you had a wonderful time at the Atlantic. It is truly a wonderful resort.Thank you for your business!

8/10 Bien

Emily

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Angelo le 24 avr. 2023
Hello Emily:I must apologize that it has taken so long for me to respond to your review.Please know that we do appreciate the time you have taken to provide a review.We take these reviews very serious. We will work harder to make sure we can get a perfect 10.

10/10 Excellent

Daniela

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en mars 2023
Réponse de Angelo le 12 déc. 2023
Hello Daniela:Thank you for your kind rating. We appreciate you as our guest!

4/10 Médiocre

Ella

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Don’t like to give bad reviews but was completely taken by surprise with a $360 parking bill at checkout that was not mentioned anywhere in the reservation. Pool water was at 65 all week unable to swim. Requested housekeeping services 48 hrs in advance 3 times and never received. Requested toilet tissue twice after no cleaning service and never received so had to finally go to front desk to get ourselves. Refrigerator froze up and we had to defrost ourself plus lost food. I would not rent from this property again.
Séjour de 7 nuits en février 2023
Réponse de AG le 13 févr. 2023
Hello Ella:The parking should have not been a surprise as we always encourage our guests to find alternative transportation given that the hotel management charges very high fees for parking just like all other hotels on the beach. You were given information as to the rates in advance. In addition, you were warned in advance that cleaning services were extra costs. However, we do understand that the fridge is a legit concern that should have been addressed by the front desk in a timely manner. We do apologize for the inconvenience.

4/10 Médiocre

Alicia

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property run down No cleaning at all the suite Appliances and utensils in kitchen old and incomplete No hospitality at all!
Séjour de 5 nuits en août 2022
Réponse de AG le 21 août 2022
Sorry to hear that you did not have a good time. We will reach out to you to discuss the particulars.

10/10 Excellent

Timothy

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was great and everyone was so incredibly nice
Séjour de 2 nuits en mai 2022
Réponse de Angelo le 25 mai 2022
Hello Tim...we want to thank you for your wonderful review and also thank you for your trust in us. Hope to see you real soon!

8/10 Bien

Adriana

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2022

8/10 Bien

Ashley

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great location!
Séjour de 5 nuits en mars 2022
Réponse de AG le 24 mars 2022
Hello Ashley: Thank you for your review. It appears you had a wonderful time at the Atlantic Resort. We hope to see you soon. Safe travels!

2/10 Horrible

Ryan

Séjour de 2 nuits en mars 2022

6/10 Satisfaisant

Sjuan

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to ocean. Kitchen with cookware in room
Séjour de 2 nuits en mars 2022
Réponse de AG le 12 mars 2022
Thank you for your review and staying with us.

4/10 Médiocre

Jose

Les points faibles : Confort de la chambre
We arrived and our room was not ready until an an hour after check in. There were no apologies and the receptionist was rude. There was no communication with us about house keeping or any differences to the amenities because it’s a private rental. We were told to deal with our own garbage and was charged fees that we had to dispute before leaving. The bed was so hard and the pillows were horrible. This is the third time we stay here and this visit was very disappointing. It was our 24th anniversary and nothing was memorable
Séjour de 3 nuits en février 2022
Réponse de AG le 7 mars 2022
Thank you for making us aware of these issues. We will address these issues.

6/10 Satisfaisant

Brian

Séjour de 5 nuits en février 2022

2/10 Horrible

David

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The resort was nice looking and clean but the pool heater broken in February was a big let down considering it was to cold in the ocean and a 42 dollar charge for parking is ridiculous for the price of the room per night. was charged a 300 dollar property fee from Expedia then 40 dollars a night resort fee from the Atlantic when i was told i was not a guest of the resort, for what ! We are from Ohio and were looking forward to this winter trip but with the broken pool and all of the extra untold in advance fees made this a very disappointing time for us. sorry to say we will not be back.
Séjour de 4 nuits en février 2022
Réponse de AG le 7 mars 2022
Hello David: Parking across the board at FLL Beach can be quite expensive across all hotels. We have always recommended to take Uber/Lyft. All hotels also charge a resort fee, including those that are non-oceanfront...Atlantic is oceanfront.

4/10 Médiocre

Tiaira

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en février 2022
Réponse de Angelo le 25 févr. 2022
Hello Tiara: Can you explain in more detail why you were disappointed? We need to know so we can fix any problems our guests have with the hotel or its staff.

10/10 Excellent

Katherine

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was an ideal spot. Great property. I would highly recommend it. Very easy and had everything needed for a great stay. Thank you.
Séjour de 7 nuits en janvier 2022
Réponse de Angelo le 24 janv. 2022
Katherine, we like to humbly thank you for your kind words. It really means a lot to us when our guests enjoy their stay. We know you have many choices and we are happy you chose us. Safe travels!

4/10 Médiocre

Miranda

Voyage en famille
Les points faibles : Confort de la chambre
Bummer of an experience . . .
When we checked in, they wouldn't accept our prepaid hotels.com reservation. We had to pay a second time directly to the hotel. Now we are left with having to contact hotels.com for a refund and it is impossible to get a human on the phone. Wish us luck. Also, no one would answer at the front desk, we had to call from our cell phones to the number on the website, via reservations to get transferred and then they would answer. No room service. Room was clean and the onsite restaurant has a great brunch! We will be back for brunch, but will never stay at this hotel again.
Séjour de 1 nuit en janvier 2022

4/10 Médiocre

carolyn pollock, saginaw

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2021
Réponse de AG le 15 déc. 2021
Hello Carolyn: It would only be fair to the hotel and its staff if you provided more details on your disappointing rating. We are always open to discussing any bad experience you may have had at the hotel. We strive to better the hotel all the time.

6/10 Satisfaisant

Michelle

Séjour de 4 nuits en décembre 2021

8/10 Bien

Beth

Les points forts : Propreté
Les points faibles : Confort de la chambre
Beautiful views, lacked comfort
Hotel is nice. Private residence are rooms within the hotel and all amenities are available. They charge extra for additional items such as toilet paper, tissues, and espresso pods. Bed and pillows were awful. It rained most of the time we were visiting forcing us to hang in the room without a comfortable place to sit. A single chair and the bed were the only seating options. The covered patio did not stop the rain from soaking the patio which eliminated that option too. The pool bar was great. All Staff were awesome from the front desk, valet, bartenders and spa. No housekeeping without additional charges so I have no opinion of their staff. Overall, it was ok but it was a one and done for me.
Séjour de 5 nuits en novembre 2021
Réponse de AG le 29 nov. 2021
I am sorry that the weather did not cooperate. I do appreciate the feedback. We will work on providing a more comfortable environment and seating.

8/10 Bien

Norman

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location perfect. Balcony view was amazing. Espresso maker was a bonus. Shower was a leaky mess. Needs a shower head replacement and tighter shower curtain.
Séjour de 4 nuits en novembre 2021
Réponse de AG le 16 nov. 2021
We thank you for your review. We will be making the repair on that shower for sure. Thank you for making us aware of this.

2/10 Horrible

Morris L

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2021