Avis
9,4
Exceptionnel
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Vicko R. le 9 sept. 2023
Dear Mohamed,Thank you for taking the time to rate our hotel, we are happy to hear you had a great time and to hear you enjoyed our hotel. We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
7 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent séjour
Voyageur vérifié
Séjour de 4 nuits en août 2023
Réponse de Vicko R. le 23 août 2023
Cher Invite,Nous sommes ravis d'apprendre que vous avez passé un excellent séjour au Valamar Tirena. Vos mots sur notre hôtel moderne et propre nous font plaisir.Nous prenons note de votre commentaire concernant la plage et en tiendrons compte pour améliorer notre offre.Nous espérons avoir le plaisir de vous accueillir à nouveau.Cordialement,Vicko Rakigjija - General Manager
10/10 Excellent
Amina
Voyage en famille avec de jeunes enfants, Voyage en famille
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amina
Séjour de 2 nuits en mai 2024
Réponse de Vicko Rakigjija le 23 mai 2024
Dear Amina,Thank you for your kind review! We're thrilled to hear that you found our hotel to be an awesome family destination with plenty of activities for kids and great food. We aim to create memorable experiences for all our guests, especially families. We hope to welcome you back soon!Best regards,Vicko Rakigjija - General Manager
10/10 Excellent
Cindy
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cindy
Séjour de 1 nuit en mai 2024
Réponse de Vicko Rakigjija le 23 mai 2024
Dear Cindy,Thank you for your kind words! We're thrilled to hear that you enjoyed the lovely grounds and found our staff exceptional. We appreciate your feedback and hope to welcome you back for another wonderful stay.Best regards, Vicko Rakigjija - General Manager
10/10 Excellent
Daniel
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniel
Séjour de 4 nuits en mai 2024
Réponse de Vicko Rakigjija le 20 mai 2024
Dear Daniel,Thank you for your kind words! We're delighted to hear that you found our staff friendly and enjoyed our facilities and breakfast. We look forward to welcoming you back soon.Best regards,Vicko Rakigjija - General Manager
10/10 Excellent
Divya, Auckland
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Divya
Séjour de 3 nuits en mai 2024
Réponse de Vicko Rakigjija le 14 mai 2024
Dear Divya,Thank you for sharing your wonderful experience with us. We're delighted to hear that you found our hotel to be the ultimate relaxation spot, enjoying the various pools and easy access to the beach and beach club.We strive to provide our guests with a relaxing and enjoyable stay, and it's rewarding to know that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Vicko RakigjijaGeneral Manager
10/10 Excellent
Jessica
Voyage en couple
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 4 nuits en mai 2024
Réponse de Vicko Rakigjija le 14 mai 2024
Dear Jessica,Thank you for choosing our hotel for your stay in Dubrovnik. We're delighted to hear that you loved your experience and plan to return. Your satisfaction is our priority, and we're glad you enjoyed our location, rooms, and staff.We look forward to welcoming you back soon!Best regards,Vicko RakigjijaGeneral Manager
10/10 Excellent
Pritimoy
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pritimoy
Séjour de 4 nuits en mai 2024
Réponse de Vicko Rakigjija le 10 mai 2024
Dear Pritimoy,Thank you for your kind words! We're thrilled to hear that you enjoyed our brilliant service, convenient location, and family-friendly atmosphere. It's wonderful to know that you found our staff lovely and that you had an amazing stay overall. We would be delighted to welcome you back again in the future!Warm regards,Vicko RakigjijaGeneral Manager
6/10 Satisfaisant
Paulo
Voyage en couple
1 mai 2024
Les points forts : Propreté et personnel et service
Paulo
Séjour de 4 nuits en avril 2024
Réponse de Vicko Rakigjija le 10 mai 2024
Dear Paulo,Thank you for sharing your feedback with us. We're sorry to hear that you experienced issues with the air conditioning in your room and noise from kids running in the corridors. Please accept our apologies for any inconvenience caused.We take your feedback seriously and will address these issues with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Vicko RakigjijaGeneral Manager
10/10 Excellent
Lauren
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lauren
Séjour de 7 nuits en avril 2024
Réponse de Vicko R le 17 avr. 2024
Dear Lauren,Thank you for taking the time to write this lovely review. We are happy to hear you had such a great time and to hear you enjoyed our hotel so much. We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
6/10 Satisfaisant
Marie
Voyage en famille
8 avr. 2024
Les points forts : Propreté et personnel et service
Marie
Séjour de 4 nuits en avril 2024
Réponse de Vicko R le 20 avr. 2024
Dear Maire,Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you appreciated the recently refurbished interior, enjoyed the buffet breakfast, and found our staff to be helpful and polite.We apologize for any inconvenience caused by the delayed exterior updates and the lack of sun loungers on the beaches. It's important to note that the beaches are not under our jurisdiction, as they are managed by private entities, and we do not have control over their operations.Regarding the pathways to the hotels in our group, we appreciate your feedback and will certainly look into ways to improve them for the convenience of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Chris
Voyage en couple
8 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 7 nuits en octobre 2023
10/10 Excellent
Laura
Voyage en groupe
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 4 nuits en octobre 2023
10/10 Excellent
Kaisa-Tellervo
Voyage en famille
26 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kaisa-Tellervo
Séjour de 4 nuits en octobre 2023
10/10 Excellent
david
Voyage en couple
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
david
Séjour de 5 nuits en octobre 2023
Réponse de Vicko Rakigjija le 26 oct. 2023
Dear David,Thank you for your enthusiastic feedback! We're thrilled to hear that you enjoyed the spectacular view during your stay at Valamar Tirena Hotel. We take pride in offering our guests breathtaking vistas and are delighted that you found it to be memorable.We hope to welcome you back in the future for another wonderful stay. If you have any specific preferences or requests for your next visit, please feel free to let us know.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Maria P
Voyage en famille
19 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Maria P
Séjour de 5 nuits en octobre 2023
Réponse de Vicko Rakigjija le 26 oct. 2023
Dear Maria,We appreciate you taking the time to leave your feedback. We are thrilled to hear that you had a comfortable stay at our hotel and enjoyed our convenient location, peaceful ambiance, lovely pool, and delicious breakfasts. Ensuring our guests have a relaxing and enjoyable experience is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back for another pleasant stay. If you have any special requests or preferences for your next visit, please feel free to reach out to us. We are here to make your stay as enjoyable as possible.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Radha Manohar
Voyage en famille, Voyage en groupe
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Radha Manohar
Séjour de 4 nuits en octobre 2023
Réponse de Vicko Rakigjija le 16 oct. 2023
Dear Radha,Thank you for choosing to stay at Valamar Tirena Hotel and for taking the time to provide us with your valuable feedback. We are pleased to hear that you had a positive experience during your stay.We are delighted to learn that you found our staff polite and helpful, our rooms clean and spacious, and our surrounding gardens well-maintained. Your suggestion regarding providing milk sachets for tea in the rooms is appreciated, and we will certainly take this into consideration as we continually strive to enhance our guest experience.We truly value your feedback, and it will be shared with our team to inspire and motivate them to continue delivering exceptional service.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back to Valamar Tirena Hotel in the future. If there's anything specific you'd like to see or experience during your next stay, please do not hesitate to let us know, and we'll do our best to accommodate your requests.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Nicola Pascal
Voyage en famille
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicola Pascal
Séjour de 4 nuits en octobre 2023
8/10 Bien
Axel
9 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Axel
Séjour de 3 nuits en octobre 2023
8/10 Bien
Jari
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jari
Séjour de 7 nuits en septembre 2023
10/10 Excellent
David
Voyage en famille
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 7 nuits en septembre 2023
Réponse de Vicko Rakigjija le 3 oct. 2023
Dear David,Thank you for taking the time to rate our hotel. We are happy to hear you had a great time and to hear you enjoyed our hotel. We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
8/10 Bien
Per
1 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotellets mat bästa i området!
Per
Séjour de 7 nuits en septembre 2023
Réponse de Vicko Rakigjija le 2 oct. 2023
Kära Per,Tack för att du delade din feedback efter din vistelse på vårt hotell. Det gläder oss att höra att du uppskattade vår mat och dryck samt poolen för både stora och små gäster. Vi beklagar eventuella besvär du upplevde med kaffekvaliteten och kommer att ta din feedback i beaktande för att förbättra vår service.Vi är glada att du tyckte om våra restaurangalternativ och att du fick njuta av vår bar med sina goda drinkar. Dessutom är vi tacksamma för din information om närliggande stränder och bussförbindelser till Gamla stan för framtida gäster.Vi beklagar om du hade negativa interaktioner med vissa av våra personalmedlemmar. Detta är inte den upplevelse vi strävar efter att erbjuda våra gäster, och vi kommer att använda din feedback för att förbättra vårt kundbemötande.Vi hoppas att du ger oss möjlighet att välkomna dig tillbaka i framtiden och erbjuda dig en ännu bättre vistelse.Vänliga hälsningar,Vicko Rakigjija - General Manager
10/10 Excellent
Angelina
13 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelina
Séjour de 7 nuits en septembre 2023
Réponse de Vicko R. le 15 sept. 2023
Dear Angelina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our newly renovated rooms stunning and enjoyed the selection of restaurants around the area. It's also great to know that you appreciated our breakfast buffet with its variety of options, including vegetables and fruit.We appreciate your comments about the beach photos, and we understand how this can be misleading. We apologize for any confusion caused. It's helpful for future guests to have this information about the local beaches and pricing for daybeds.We hope you had an enjoyable stay overall, and we would be pleased to welcome you back in the future.Warm regards,Vicko Rakigjija - General Manager
8/10 Bien
Stephen
Voyage en couple
9 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en septembre 2023
Réponse de Vicko R. le 11 sept. 2023
Dear Stephen,We appreciate your feedback and are glad to hear that you found our hotel to be child-friendly. We strive to create an environment where families can have a wonderful and enjoyable stay.We hope to have the opportunity to welcome you and your family back in the future!Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Robert
Voyage en famille avec de jeunes enfants
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en septembre 2023
Réponse de Vicko R. le 8 sept. 2023
Dear Robert,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that you enjoyed our location, rooms, and staff. Your recommendation means a lot to us.If you have any more details to share about your experience or if you ever plan to visit us again, please don't hesitate to get in touch. We'd love to welcome you and your girls back for more memorable days at Valamar Tirena.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Hansel
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hansel
Séjour de 6 nuits en août 2023
Réponse de Vicko R. le 8 sept. 2023
Dear Hansel,Thank you for your kind words! We're delighted that you found our property amazing. If you'd like to share more about your stay or if you have any questions or requests, please feel free to reach out.We look forward to the possibility of welcoming you back in the future.Warm regards,Vicko Rakigjija - General Manager
8/10 Bien
georgy
Voyage en famille
5 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
georgy
Séjour de 4 nuits en août 2023
Réponse de Vicko R. le 9 sept. 2023
Dear Gregory,Thank you for the feedback! We're glad you enjoyed our facilities. If you have any more comments or suggestions, feel free to share. We appreciate your input.Vicko Rakigjija - General Manager
10/10 Excellent
Ridvan
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ridvan
Séjour de 3 nuits en août 2023
10/10 Excellent
Andrew
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 7 nuits en août 2023
Réponse de Vicko R. le 24 août 2023
Dear Andrew,Thank you for taking the time to write this lovely review. We are happy to hear you had a great time we hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Patrick, Rotterdam
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patrick
Séjour de 6 nuits en août 2023
Réponse de Vicko R. le 18 août 2023
Dear Patrick,Thank you for taking the time to rate our hotel. We hope to welcome you again at Valamar Tirena Hotel.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
James
Voyage en famille
15 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 6 nuits en août 2023
Réponse de Vicko R. le 17 août 2023
Dear James,Thank you for booking our hotel and for your feedback.We are looking forward to seeing you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
14 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en août 2023
Réponse de Vicko R. le 18 août 2023
Dear Guest,Thank you staying at Valamar Tirena Hotel and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories.It was a privilege to open such an amazing hotel with beautiful outdoor pools and water slides, and amazing entertainment club for kids Maro World.We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Sergio
Voyage en couple
13 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sergio
Séjour de 1 nuit en août 2023
Réponse de Vicko R. le 18 août 2023
Dear Sergio,Thank you for taking the time to write this lovely review. We strive to offer the best service to our guests in our newly refurbished hotel and we are proud to read that our guests are happy, taking home some beautiful memories.We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
LUCIA
13 août 2023
LUCIA
Séjour de 3 nuits en août 2023
Réponse de Vicko R. le 18 août 2023
Dear Lucia,Thank you for taking the time to rate our hotel. We are happy to hear you had such a great time and we hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
8/10 Bien
Andrea, New York
10 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Andrea
Séjour de 7 nuits en août 2023
Réponse de Vicko R. le 18 août 2023
Dear Andrea,Thank you for choosing our hotel for your vacation and for taking the time to rate our hotel. We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
SAIF
Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SAIF
Séjour de 2 nuits en août 2023
Réponse de Vicko R. le 23 août 2023
Dear Saif,On behalf of all our hotel team, I would like to thank you for staying with us and for all your kind words. We are proud of our devoted team as they are the ones who make your experience memorable.It will be our pleasure to see you again.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Lana
6 août 2023
Lana
Séjour de 1 nuit en août 2023
Réponse de Vicko R. le 23 août 2023
Dear Lana,Thank you for taking the time to rate our hotel, we hope you enjoyed your stay with us. We hope to welcome you again.Warm regards,Vicko Rakigjija - General Manager
8/10 Bien
Susan
Voyage en famille avec de jeunes enfants
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en juillet 2023
Réponse de Vicko R. le 24 août 2023
Liebe Susan.Vielen Dank für Ihr positives Feedback zum Valamar Tirena. Es freut uns zu hören, dass Sie mit den Zimmern zufrieden waren, die geschmackvoll eingerichtet und sauber waren.Wir danken Ihnen auch für Ihre lobenden Worte über unser Personal und das reichhaltige Frühstücksbuffet. Es ist schön zu wissen, dass Sie keine Wünsche offen gelassen haben.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Vicko Rakigjija - General Manager
10/10 Excellent
Vivian
Voyage en famille
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vivian
Séjour de 3 nuits en juillet 2023
Réponse de Vicko R. le 7 août 2023
Dear Vivian,Thank you for taking the time to rate our hotel. We hope to welcome you again.Warm regards,Vicko R - General Manager
10/10 Excellent
Trine
Voyage en famille
30 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trine
Séjour de 10 nuits en juillet 2023
Réponse de Vicko R. le 1 août 2023
Kjære gjest,takk for at du er våre gjester og for at du deler denne detaljerte anmeldelsen. Vi er glade for å lese at du likte oppholdet ditt, siden vi er så stolte over å åpne et hotell som dette, med nye og fantastiske fasiliteter.Når det gjelder frokost, er konseptet vårt at vi serverer en vanlig frokost til kl. 10.00 og fra kl. 10.00 til 11.00 har vi en kontinental frokost servert. Alt i alt vil vi vurdere innspillene dine og prøve å implementere dem for å forbedre servicenivået vårt.Beste hilsner,Vicko R - General Manager
10/10 Excellent
Scott
Voyage en couple
25 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Réponse de Vicko R. le 27 juil. 2023
Dear Scott,On behalf of all our Valamar Tirena Hotel team, I would like to thank you for staying at our hotel and for all your kind words. We are proud of our devoted team as they are the ones who make your experience memorable. I will definitely forward your praises to our valuable team.We look forward to see you again.Warm regards,Vicko R - General Manager
10/10 Excellent
Josh
14 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Josh
Séjour de 4 nuits en juillet 2023
Réponse de Vicko R. le 18 juil. 2023
Dear Josh,Thank you for being our guests and for taking the time to rate our hotel.We hope to welcome you again.Warm regards,Vicko R - General Manager
10/10 Excellent
ELINOR, FORT BENNING
Voyage en couple
5 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ELINOR
Séjour de 4 nuits en juin 2023
Réponse de Vicko R. le 3 sept. 2023
Dear Elinor,Thank you so much for your kind words and positive feedback. We're delighted to hear that our staff's friendliness and professionalism made your stay enjoyable. It's also great to know that you appreciated our breakfast buffet with its delicious variety.Your recommendation means a lot to us, and we look forward to welcoming you, your family, and your friends back in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Warm regards,Vicko Rakigjija - General Manager
10/10 Excellent
Samantha
Voyage en famille
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samantha
Séjour de 7 nuits en juin 2023
Réponse de Marko B le 7 juil. 2023
Dear Samantha,Thank you for booking Valamar Tirena Hotel and for your feedback. We are happy to hear your great comments , they motive us to keep up the good work.We always strive to create a memorable stay and we are glad that we made it for you.We are looking forward to seeing you again.Warm regards,Marko Bautovic - General manager Assistant
8/10 Bien
Kim
3 juil. 2023
Kim
Séjour de 4 nuits en juin 2023
Réponse de Marko B le 7 juil. 2023
Dear Samantha,Thank you for booking Valamar Tirena Hotel and for your feedback. We are looking forward to seeing you again.Warm regards,Marko Bautovic - General manager Assistant
6/10 Satisfaisant
Helen Margaret
3 juil. 2023
Helen Margaret
Séjour de 6 nuits en juin 2023
Réponse de Vicko R. le 25 juil. 2023
Dear Helen,thank you for choosing our hotel for your vacation. We would like to know some more details about your stay as we can see that you are not sattisfied as much as we would love to. We were so proud to open this newly refurbished hotel with amazing ammenities such as Maro World entertainent club, pools, restaurants and bars, and we would like to hear your inputs in which area you consider we can improve.Warm regards,Vicko R - General Manager
8/10 Bien
Adriano
25 juin 2023
Adriano
Séjour de 5 nuits en juin 2023
Réponse de Marko B le 30 juin 2023
Dear Adriano,Thank you for taking the time to rate our hotel. We hope to welcome you again at Valamar Tirena Hotel.Warm regards,Marko Bautovic - General Manager Assistant
4/10 Médiocre
Luljeta
22 juin 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Luljeta
Séjour de 2 nuits en juin 2023
Réponse de Marko B le 27 juin 2023
Dear Luljeta,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Marko Bautovic - General Manager Assistant