Avis sur Royal Central Hotel & Resort
Royal Central Hotel & Resort
Palm Jumeirah, East Crescent, Royal Central Hotel, Dubai, The Palm Jumeirah
Avis
8,2
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en groupe
17 déc. 2022
Les points forts : Propreté, personnel et service, équipements
Réponse de Mohammed Rafat Front Office Manager le 7 janv. 2023
Dear Mr.Guillaume , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,
10/10 Excellent
Okba Akram
30 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Okba Akram
Séjour de 9 nuits en juillet 2022
10/10 Excellent
Sonia
29 janv. 2022
Sonia
Séjour de 1 nuit en janvier 2022
Réponse de Oscar Amiani le 12 févr. 2022
Dear Sonia,
Greetings from Royal Central the Palm!
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Yours truly,
Oscar Amiani
Front Office Manager
4/10 Médiocre
Voyageur vérifié
1 oct. 2021
Les points forts : Personnel et service
Pas top
Voyageur vérifié
Séjour de 6 nuits en septembre 2021
Réponse de Oscar Amiani le 2 oct. 2021
Dear Guest,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Warm Regards,
Hotel Management
8/10 Bien
Mohamed-Amine
Voyage en couple
28 août 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mohamed-Amine
Séjour de 11 nuits en août 2021
Réponse de Oscar Amiani le 31 août 2021
Dear Mohamed-Amine,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future.
Yours truly,
Oscar Amiani
Front Office Manager
2/10 Horrible
Voyageur vérifié
Voyage en couple
11 juil. 2021
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en juin 2021
Réponse de Oscar Amiani le 12 juil. 2021
Dear Guest,
Greetings from Royal Central the Palm!
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Yours truly,
Oscar Amiani
Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en couple
27 juin 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en juin 2021
Réponse de Oscar Amiani le 29 juin 2021
Dear Guest,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future.
Yours truly,
Oscar Amiani
Front Office Manager
10/10 Excellent
ALAIN
Voyage en famille
23 avr. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALAIN
Séjour de 6 nuits en avril 2021
Réponse de Oscar Amiani le 7 mai 2021
Dear Alain,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future.
Yours truly,
Oscar Amiani
Front Office Manager
2/10 Horrible
Voyageur vérifié
7 avr. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 9 nuits en mars 2021
Réponse de Oscar Amiani le 2 mai 2021
Dear Guest,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.
Yours truly,
Oscar Amiani
Front Office Manager
6/10 Satisfaisant
Voyageur vérifié
23 févr. 2021
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 7 nuits en février 2021
Réponse de Oscar Amiani le 5 mars 2021
Dear Guest,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We are optimistic you will give us a chance to be at your service again in the near future.
Yours truly,
Manas Lal
Rooms Division Manager
10/10 Excellent
Omer
27 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Satisfait
Omer
Séjour de 9 nuits en janvier 2021
Réponse de Oscar Amiani le 29 janv. 2021
Dear Omer,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
We look forward being at your service again in the near future.
Yours truly,
Gladvin Francke
Group General Manager
8/10 Bien
moise
23 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bravo
moise
Séjour de 2 nuits en janvier 2021
Réponse de Oscar Amiani le 25 janv. 2021
Dear Moise,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
We look forward being at your service again in the near future.
Yours truly,
Gladvin Francke
Group General Manager
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
11 janv. 2021
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Voyageur vérifié
Séjour de 7 nuits en janvier 2021
Réponse de Oscar Amiani le 13 janv. 2021
Dear Guest
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward being at your service again in the near future.
Yours truly,
Manas Lal
Rooms Division Manager
8/10 Bien
Morgan
9 janv. 2021
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Superbe mais changer la qualité du service plage
Morgan
Séjour de 5 nuits en décembre 2020
Réponse de Oscar Amiani le 13 janv. 2021
Dear Morgan,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward being at your service again in the near future.
Yours truly,
Manas Lal
Rooms Division Manager
10/10 Excellent
Laurent
Voyage en famille
1 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laurent
Séjour de 7 nuits en décembre 2020
Réponse de Oscar Amiani le 9 janv. 2021
Dear Laurent ,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
Looking forward to see you again in the near future.
Yours truly,
Gladvin Francke
Group General Manager
8/10 Bien
Emmanuel
Voyage en famille
16 déc. 2020
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Emmanuel
Séjour de 8 nuits en décembre 2020
Réponse de Oscar Amiani le 23 déc. 2020
Dear Emmanuel,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
We are sincerely delighted to have met your expectations during your stay.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
We look forward being at your service again in the near future.
Yours truly,
Gladvin Francke
Group General Manager
8/10 Bien
Alienor
Voyage en groupe
16 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alienor
Séjour de 7 nuits en décembre 2020
Réponse de Oscar Amiani le 23 déc. 2020
Dear Alienor,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
We are sincerely delighted to have met your expectations during your stay.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
We look forward being at your service again in the near future.
Yours truly,
Gladvin Francke
Group General Manager
8/10 Bien
Georgios
21 nov. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Georgios
Séjour de 1 nuit en novembre 2020
Réponse de Oscar Amiani le 22 nov. 2020
Dear Georgios,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
Looking forward to see you again in the near future.
Yours Truly,
Gladvin Franke
General Manager
2/10 Horrible
Voyageur vérifié
29 mars 2020
Voyageur vérifié
Séjour de 5 nuits en mars 2020
Réponse de Oscar Amiani le 1 avr. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations.
Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests
Looking forward to see you again in the near future.
Yours Truly,
Basel Butrs
General Manager
10/10 Excellent
Voyageur vérifié
23 mars 2020
Voyageur vérifié
Séjour de 8 nuits en mars 2020
Réponse de Oscar Amiani le 24 mars 2020
Dear Valued Guest,
Greetings from Royal Central the Palm!
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
Looking forward to see you again in the near future.
Yours Truly,
Basel Butrs
General Manager
10/10 Excellent
Laila
14 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super top
Laila
Séjour de 1 nuit en mars 2020
Réponse de Oscar Amiani le 15 mars 2020
Dear Laila,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We would be very grateful if you could extend your valued comments to our Trip Advisor platform.
Looking forward to see you again in the near future.
Yours Truly,
Basel Butrs
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en février 2020
Réponse de Oscar Amiani le 22 févr. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
8/10 Bien
PIERRE
Voyage en famille
9 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PIERRE
Séjour de 5 nuits en décembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Pierre,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
8/10 Bien
astrid, Paris
Voyage en famille
23 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
astrid
Séjour de 4 nuits en décembre 2019
Réponse de Victoria le 28 déc. 2019
Thank you for staying with us. We appreciate your feedback!
6/10 Satisfaisant
Voyageur vérifié
17 déc. 2019
Voyageur vérifié
Séjour de 7 nuits en décembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as stated. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
Voyage en couple
13 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en décembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
9 déc. 2019
Voyageur vérifié
Séjour de 5 nuits en décembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
7 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en novembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
8/10 Bien
Jo, Bruxelles
Voyage en famille avec de jeunes enfants
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jo
Séjour de 9 nuits en novembre 2019
Réponse de Oscar Amiani le 22 janv. 2020
Dear Jo on,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
8/10 Bien
Sofia
Voyage en famille
8 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sofia
Séjour de 7 nuits en octobre 2019
8/10 Bien
Ludovic
22 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jolie hôtel et personnel à l’écoute
Ludovic
Séjour de 3 nuits en octobre 2019
Réponse de Oscar Amiani le 22 oct. 2019
Dear Ludovic,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
8/10 Bien
Voyageur vérifié
19 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 6 nuits en octobre 2019
Réponse de Oscar Amiani le 19 oct. 2019
Dear Valued Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
MBC
Voyage d’affaires
10 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MBC
Séjour de 1 nuit en octobre 2019
Réponse de Oscar Amiani le 11 oct. 2019
Dear MBC,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Sefana, Paris
Voyage en couple
7 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sefana
Séjour de 9 nuits en août 2019
Réponse de Oscar Amiani le 17 sept. 2019
Dear Sefanat,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
2/10 Horrible
Voyageur vérifié
10 juin 2019
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juin 2019
Réponse de Assistant Front Office Managaer le 11 juin 2019
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
Voyage en couple
2 mai 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Royal Central the Palm le 9 mai 2019
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
22 avr. 2019
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 5 nuits en avril 2019
Réponse de Royal Central the Palm le 9 mai 2019
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Voyageur vérifié
Voyage en couple
21 avr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en avril 2019
Réponse de Royal Central the Palm le 9 mai 2019
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Jean-Philippe
17 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Jean-Philippe
Séjour de 1 nuit en mars 2019
Réponse de Royal Central the Palm le 9 mai 2019
Dear Jean,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We look forward to see you again in the near future.
Best Regards,
Hotel Management
10/10 Excellent
Chafik, Nancy, fr
Voyage en couple
17 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chafik
Séjour de 7 nuits en février 2019
10/10 Excellent
Abess
16 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour impeccable
Abess
Séjour de 6 nuits en février 2019
8/10 Bien
Voyageur vérifié
22 déc. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Détente
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
10/10 Excellent
jeannet, lyon
27 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très accueillant piscine proche de la plage
jeannet
Séjour de 7 nuits en août 2018
Réponse de Krish le 9 sept. 2018
Greetings,
Thank you for staying with us and we really admire your positive feedback!
Management
10/10 Excellent
Mirsad, München
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mirsad
Séjour de 4 nuits en mai 2024
10/10 Excellent
Thomas, Accra
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en avril 2024
10/10 Excellent
Daniel
Voyage en famille
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en avril 2024
Réponse de Zhazgul Zhanibekova le 11 avr. 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager
6/10 Satisfaisant
S
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
S
Séjour de 3 nuits en mars 2024
Réponse de Zhazgul Zhanibekova le 11 avr. 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager
10/10 Excellent
ELENA
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ELENA
Séjour de 3 nuits en mars 2024
Réponse de Zhazgul Zhanibekova le 18 mars 2024
Dear Ms. Elena,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager
10/10 Excellent
Eiad
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eiad
Séjour de 1 nuit en février 2024
Réponse de Zhazgul Zhanibekova le 6 mars 2024
Dear Valued Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Zhazgul ZhanibekovaAssistant Front Office Manager
8/10 Bien
Gloria
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gloria
Séjour de 5 nuits en février 2024
Réponse de Zhazgul Zhanibekova Assistant Front Office Manage le 23 févr. 2024
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We truly appreciate your insights as they help us to enhance the experiences of our guests. We are delighted to hear that you found our property to be nice and clean, and that you were satisfied with the service provided by our staff. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we are pleased that we could meet your expectations in this regard. However, we apologize for any inconvenience you experienced regarding the lack of activities available on the property and the limitations of our full board option. Your feedback regarding the buffet selection and the clarity of our full board offerings is invaluable, and we will review our policies and offerings to ensure that they align with the expectations of our guests. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know.Yours truly,,Zhazgul Zhanibekova Assistant Front Office Manager