Avis sur Aloft Dubai Airport
Aloft Dubai Airport
Airport Road, Al Garhoud, Next to Airport Terminal 1, Dubai
Avis
8,8
Excellent
9,0/10
Propreté
8,8/10
Personnel et service
8,6/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Sami,Thank you for sharing your recent experience with us. We're delighted to hear that our convenient location near the airport and metro station suited your travel needs.We apologize for the inconvenience you experienced upon your late arrival regarding your room reservation. However, we're glad to hear that our team quickly rectified the situation and that you enjoyed the complimentary breakfast as a gesture of goodwill.It's fantastic to know that you found our bedding comfortable and our rooms equipped with all the comforts expected from a luxury hotel. Your feedback about the mini-bar not being stocked will be duly noted for improvement.We appreciate your recommendation and are thrilled that you found our hotel to offer good value for money. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay, whether for a short stay or transit.Warm regards,
4/10 Médiocre
michel
16 sept. 2023
Les points faibles : Personnel et service
Déçu !
michel
Séjour de 1 nuit en septembre 2023
Réponse de Aloft Dubai Airport le 17 sept. 2023
Dear Michel, Thank you for taking the time to post your feedback about your recent stay with us.We genuinely value our Guests’ comments and regret when some their expectations are not met. We understand your disappointment regarding the issues you faced during your stay. Please rest assured that we take all our guest comments seriously in order to improve our general guest experience in the future. We hope to have you back and allow us the opportunity to demonstrate the level of service you expect and deserve. Best regards,
10/10 Excellent
COLIN
11 août 2023
COLIN
Séjour de 1 nuit en août 2023
Réponse de Hotel Managament le 14 août 2023
Dear Colin,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,
6/10 Satisfaisant
Voyageur vérifié
27 avr. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 28 avr. 2023
Dear Guest, Thank you for your feedback about your recent stays with us.We are looking forward to welcome you back soon.Best regards,
10/10 Excellent
PHILIPPE
Voyage d’affaires
24 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PHILIPPE
Séjour de 1 nuit en mars 2023
Réponse de Hotel Managament le 24 mars 2023
Cher Philippe,Merci d'avoir partagé votre commentaire avec nous.Nous sommes très heureux de savoir que vous avez apprécié votre temps avec nous.Nous espérons vous accueillir à nouveau.Cordialement,
8/10 Bien
SEBASTIEN MARCEL
Voyage en famille avec de jeunes enfants
24 févr. 2023
Les points forts : Propreté, personnel et service, équipements
SEBASTIEN MARCEL
Séjour de 5 nuits en février 2023
Réponse de Hotel Managament le 24 févr. 2023
Cher Sebastien,Merci d'avoir partagé votre commentaire avec nous.Nous sommes très heureux de savoir que vous avez apprécié votre temps avec nous.Nous espérons vous accueillir à nouveau.Cordialement,
10/10 Excellent
William
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de Management team le 23 mai 2024
Dear William,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Bruce
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en mai 2024
Réponse de Management team le 22 mai 2024
Dear Bruce,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Hamad
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hamad
Séjour de 3 nuits en mai 2024
Réponse de Management team le 20 mai 2024
Dear Hamad,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Hamad
Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hamad
Séjour de 2 nuits en mai 2024
Réponse de Management team le 20 mai 2024
Dear Hamad,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
10/10 Excellent
BALU, WINTER SPRINGS
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
BALU
Séjour de 4 nuits en mai 2024
Réponse de Management team le 22 mai 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Bien
Osama
15 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Osama
Séjour de 2 nuits en mai 2024
Réponse de Management team le 16 mai 2024
Dear Osama,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
LaTonya
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LaTonya
Séjour de 1 nuit en mai 2024
Réponse de Management team le 14 mai 2024
Dear Tonya,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
Reena
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reena
Séjour de 1 nuit en avril 2024
Réponse de Management team le 13 mai 2024
Dear Reena,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Monica
Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en mai 2024
Réponse de Management team le 14 mai 2024
Dear Monica,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Aliullah
8 mai 2024
Aliullah
Séjour de 1 nuit en avril 2024
Réponse de Management team le 10 mai 2024
Dear Aliullah,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
Najib
5 mai 2024
Najib
Séjour de 1 nuit en avril 2024
6/10 Satisfaisant
Ammar
Voyage d’affaires
5 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ammar
Séjour de 1 nuit en mai 2024
Réponse de Management team le 6 mai 2024
Dear Ammar,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV which was not fixed by our team in time.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,
10/10 Excellent
Kai
Voyage en groupe
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Kai
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 3 mai 2024
Dear Kai,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
BALU, WINTER SPRINGS
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BALU
Séjour de 2 nuits en avril 2024
Réponse de Management team le 2 mai 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
6/10 Satisfaisant
marvin
1 mai 2024
Les points forts : Propreté, personnel et service, équipements
marvin
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 13 mai 2024
Dear Marvin,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the electricity in your room.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,
10/10 Excellent
paola
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
paola
Séjour de 1 nuit en avril 2024
Réponse de Management team le 1 mai 2024
Dear Paola,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
10/10 Excellent
Jean-Francois
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jean-Francois
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Jean-Francois,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,
8/10 Bien
Abdullahi
Voyage en famille
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Abdullahi
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Abdullah,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Siarhei
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Siarhei
Séjour de 1 nuit en avril 2024
Réponse de Management team le 25 avr. 2024
Dear Siarhei,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
2/10 Horrible
Michael
19 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Hotel Managemenrt le 22 avr. 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations, and we apologize for any inconvenience caused as a result of this. Please know that we strive in providing an exceptional service to all of our guests, and that we deeply regret that we fell short in delivering this to you. We appreciate your valuable feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.Rest assured, we have addressed the concerns you raised with our team, and we are taking steps to ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's stay memorable and enjoyable.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Warm regards,Management team
10/10 Excellent
Arleny
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arleny
Séjour de 4 nuits en avril 2024
Réponse de Hotel Managemenet le 18 avr. 2024
Dear Arleny,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service, and happy birthday again!We wish to welcome you again in the future.Kind regards,
10/10 Excellent
Jean, Santee
16 avr. 2024
Jean
Séjour de 1 nuit en avril 2024
Réponse de Management team le 10 mai 2024
Dear Jean,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Janielle
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janielle
Séjour de 2 nuits en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Janielle,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service.We wish to welcome you again in the future.Kind regards,
10/10 Excellent
Anjit
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anjit
Séjour de 1 nuit en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Anjit,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
4/10 Médiocre
Ferruh, London
Voyage en famille
12 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ferruh
Séjour de 2 nuits en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Ferruh,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
10/10 Excellent
jamal
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jamal
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 9 avr. 2024
Dear Jamal,Thank you for taking the time to give us your feedback about your recent stay with us.The team is delighted to know that you had an unforgettable stay with us and that our staff provided you with excellent service. We hope we can welcome you back soon. Kind regards,Management team
10/10 Excellent
Rekha
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rekha
Séjour de 1 nuit en mars 2024
Réponse de Management team le 5 avr. 2024
Dear Rekha,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,
8/10 Bien
Tracy
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 4 nuits en mars 2024
Réponse de Management team le 4 avr. 2024
Dear Tracy,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.We hope we can welcome you for a more extended period next time. Kind regards,
10/10 Excellent
Colene
Voyage en famille
31 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Colene
Séjour de 1 nuit en mars 2024
Réponse de Hotel management le 1 avr. 2024
Dear Colene,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,
10/10 Excellent
SHUNICHI
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SHUNICHI
Séjour de 9 nuits en mars 2024
Réponse de Management team le 27 mars 2024
Dear Shunichi,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Sriram
19 mars 2024
Les points forts : Propreté, personnel et service, équipements
Sriram
Séjour de 1 nuit en mars 2024
Réponse de Management team le 19 mars 2024
Dear Sriram,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.Unfortunately we are currently being affected by nearby roadside construction works, however we have been assured that this is a temporary issue which will be recovered shortly. In the meantime we value your comments and will use them to improve our guest services in the future. We look forward to welcoming you back again soon for a pleasant stay! Kind regards,
2/10 Horrible
UPINDER
Voyage en famille avec de jeunes enfants
16 mars 2024
Les points faibles : Propreté et équipements
UPINDER
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Upinder,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the water shortage. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,
10/10 Excellent
Jermaine
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jermaine
Séjour de 10 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Jermaine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Bien
UGO
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
UGO
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 15 mars 2024
Dear,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
8/10 Bien
Nadine
10 mars 2024
Nadine
Séjour de 1 nuit en mars 2024
Réponse de Management team le 1 avr. 2024
Dear Nadine,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
6/10 Satisfaisant
Tamer
Voyage d’affaires
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamer
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 7 mars 2024
Dear Tamer,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your concern with the management in charge and we are working on fixing this issue as soon as possible. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
4/10 Médiocre
zammy
Voyage en couple
2 mars 2024
zammy
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Zammy,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your comment about the towels with the management in charge to improve their quality and better serve our valued guests. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,
10/10 Excellent
nirav
28 févr. 2024
nirav
Séjour de 2 nuits en février 2024
Réponse de Management Team le 25 mars 2024
Dear Nirav,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,
10/10 Excellent
Carrie
25 févr. 2024
Carrie
Séjour de 1 nuit en février 2024
Réponse de Aloft Dubai Airport le 28 févr. 2024
Dear Carrie,Thank you for taking the time to leave us amazing feedback.Warm regards,
10/10 Excellent
Yinghong
25 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Yinghong
Séjour de 1 nuit en février 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Yinghong,Thanks for your kind words and for leaving us an amazing review!Warm regards,
8/10 Bien
Haider
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Haider
Séjour de 1 nuit en janvier 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Haider,Thank you for taking the time to leave us a review.Warm regards,
8/10 Bien
Ruhan
Voyage en famille avec de jeunes enfants
17 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ruhan
Séjour de 6 nuits en février 2024
Réponse de Aloft Dubai Airport le 19 févr. 2024
Dear Ruhan, Thank you for giving us your feedback about your recent stay with us earlier this month. We are glad that you that you generally enjoyed your stay. Please be assured that we have taken note of your comments and are working towards improving it. We hope we will be able to welcome you back to the hotel in the future.Best regards,
10/10 Excellent
Dale
14 févr. 2024
Good Pace with great staff
Dale
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Dale,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,
10/10 Excellent
ZAREEN
Voyage en famille
14 févr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
ZAREEN
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Zareen,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,