Spécialités Cuisine internationale

Avis sur Aloft Dubai Airport

4 out of 5
Aloft Dubai Airport
Airport Road, Al Garhoud, Next to Airport Terminal 1, Dubai

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 221 avis sur 366." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 366." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 366." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 366." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 366." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

SAMI

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Pratique pour un court séjour car accessible à pieds de l’aéroport et station métro Petit soucis lors de l’arrivée tardive, il n’y a avait pas ma chambre réservé avec lit king size pour la première nuit mais vite rectifié le lendemain et compensé par le petit déjeuner offert. Literie très confortable digne d’hôtel de grand standing, tous le confort dans la chambre mais dommage que le mini bar ne soit pas approvisionné. Très Calme malgré la proximité de l’aéroport Hôtel récent et moderne Bon rapport qualité prix Je recommande pour un court séjour ou transit
Séjour de 3 nuits en février 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Sami,Thank you for sharing your recent experience with us. We're delighted to hear that our convenient location near the airport and metro station suited your travel needs.We apologize for the inconvenience you experienced upon your late arrival regarding your room reservation. However, we're glad to hear that our team quickly rectified the situation and that you enjoyed the complimentary breakfast as a gesture of goodwill.It's fantastic to know that you found our bedding comfortable and our rooms equipped with all the comforts expected from a luxury hotel. Your feedback about the mini-bar not being stocked will be duly noted for improvement.We appreciate your recommendation and are thrilled that you found our hotel to offer good value for money. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay, whether for a short stay or transit.Warm regards,

4/10 Médiocre

michel

Les points faibles : Personnel et service
Déçu !
Erreur de date de réservation !! Arrivée à 2 h du matin le 14 la chambre aurait été réservée pour le 15 ! Et pas de chambre libre ( hors saison 😉😘) Accueil froid ! J’ai du trouver une autre chambre fend un autre hôtel l les vacances ont très mal commencé avec une nuit gratuite perdue et beaucoup de fatigue et déception !
Séjour de 1 nuit en septembre 2023
Réponse de Aloft Dubai Airport le 17 sept. 2023
Dear Michel, Thank you for taking the time to post your feedback about your recent stay with us.We genuinely value our Guests’ comments and regret when some their expectations are not met. We understand your disappointment regarding the issues you faced during your stay. Please rest assured that we take all our guest comments seriously in order to improve our general guest experience in the future. We hope to have you back and allow us the opportunity to demonstrate the level of service you expect and deserve. Best regards,

10/10 Excellent

COLIN

Séjour de 1 nuit en août 2023
Réponse de Hotel Managament le 14 août 2023
Dear Colin,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 28 avr. 2023
Dear Guest, Thank you for your feedback about your recent stays with us.We are looking forward to welcome you back soon.Best regards,

10/10 Excellent

PHILIPPE

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
super bien placé 5mn de l'aéroport
Séjour de 1 nuit en mars 2023
Réponse de Hotel Managament le 24 mars 2023
Cher Philippe,Merci d'avoir partagé votre commentaire avec nous.Nous sommes très heureux de savoir que vous avez apprécié votre temps avec nous.Nous espérons vous accueillir à nouveau.Cordialement,

8/10 Bien

SEBASTIEN MARCEL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
L'accessibilité de l'hôtel depuis l'aéroport à pied est très bien
Séjour de 5 nuits en février 2023
Réponse de Hotel Managament le 24 févr. 2023
Cher Sebastien,Merci d'avoir partagé votre commentaire avec nous.Nous sommes très heureux de savoir que vous avez apprécié votre temps avec nous.Nous espérons vous accueillir à nouveau.Cordialement,

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Management team le 23 mai 2024
Dear William,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Management team le 22 mai 2024
Dear Bruce,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Hamad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en mai 2024
Réponse de Management team le 20 mai 2024
Dear Hamad,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Hamad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome facility and staff are very convenient and friendly and accommodating.
Séjour de 2 nuits en mai 2024
Réponse de Management team le 20 mai 2024
Dear Hamad,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

BALU, WINTER SPRINGS

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Price
Séjour de 4 nuits en mai 2024
Réponse de Management team le 22 mai 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

8/10 Bien

Osama

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Management team le 16 mai 2024
Dear Osama,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

LaTonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mai 2024
Réponse de Management team le 14 mai 2024
Dear Tonya,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Reena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management team le 13 mai 2024
Dear Reena,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien todo
Séjour de 1 nuit en mai 2024
Réponse de Management team le 14 mai 2024
Dear Monica,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Aliullah

Séjour de 1 nuit en avril 2024
Réponse de Management team le 10 mai 2024
Dear Aliullah,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

Najib

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Ammar

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The issue was, I called the receptionist many times to fix something with the tv in the room and all they said we will send someone right now!!!! Many times I called and nothing happened until I left the hotel and I have mentioned that upon my checkout.
Séjour de 1 nuit en mai 2024
Réponse de Management team le 6 mai 2024
Dear Ammar,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the TV which was not fixed by our team in time.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

Kai

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
Great and cheap for a short night stay
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 3 mai 2024
Dear Kai,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

BALU, WINTER SPRINGS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en avril 2024
Réponse de Management team le 2 mai 2024
Dear Balu,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

6/10 Satisfaisant

marvin

Les points forts : Propreté, personnel et service, équipements
Rooms were very clean but the corridors smelt a little “funky”. Checked into the room and no problem until I decided I wanted to turn the room lights off, not one light would switch off anywhere in the room! Went to the front desk who arranged another room, told me to call from the room when I was ready to move my bags and of course the telephone didn’t work so had to walk all the way back to the front desk again. Staff were very helpful
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 13 mai 2024
Dear Marvin,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the electricity in your room.Rest assured, we are taking immediate action to address these concerns and ensure they are resolved promptly. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

paola

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kind and professional staff; a special thanks to the hotel manager that was very helpful and supportive
Séjour de 1 nuit en avril 2024
Réponse de Management team le 1 mai 2024
Dear Paola,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

10/10 Excellent

Jean-Francois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice dinning options within walking distance.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Jean-Francois,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,

8/10 Bien

Abdullahi

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay overall was good, and the location is great. I would recommend to others.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 29 avr. 2024
Dear Abdullah,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Siarhei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Management team le 25 avr. 2024
Dear Siarhei,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor hospitality
Séjour de 1 nuit en avril 2024
Réponse de Hotel Managemenrt le 22 avr. 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay with us did not meet your expectations, and we apologize for any inconvenience caused as a result of this. Please know that we strive in providing an exceptional service to all of our guests, and that we deeply regret that we fell short in delivering this to you. We appreciate your valuable feedback as it helps us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience.Rest assured, we have addressed the concerns you raised with our team, and we are taking steps to ensure that similar issues do not occur in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved stay.If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us directly. We value your input and strive to make every guest's stay memorable and enjoyable.Thank you again for choosing our hotel, and we look forward to the possibility of hosting you again in the future.Warm regards,Management team

10/10 Excellent

Arleny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They realized it was my birthday and brought me a slice of cake at breakfast.
Séjour de 4 nuits en avril 2024
Réponse de Hotel Managemenet le 18 avr. 2024
Dear Arleny,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service, and happy birthday again!We wish to welcome you again in the future.Kind regards,

10/10 Excellent

Jean, Santee

Séjour de 1 nuit en avril 2024
Réponse de Management team le 10 mai 2024
Dear Jean,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Janielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a lovely 2nights there. The room was large. Shuttle service is available to the Dubai Mall & a local beach. And it is a short walk to the metro.
Séjour de 2 nuits en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Janielle,Thank you for sharing your experience at Aloft Dubai Airport.The team is glad to know that you had a wonderful stay with us, and that we were able to provide you with great service.We wish to welcome you again in the future.Kind regards,

10/10 Excellent

Anjit

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great experience
Séjour de 1 nuit en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Anjit,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

4/10 Médiocre

Ferruh, London

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I dont think i will be staying at this hotel again.
Séjour de 2 nuits en avril 2024
Réponse de Management team le 16 avr. 2024
Dear Ferruh,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

10/10 Excellent

jamal

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and helpful
Séjour de 1 nuit en avril 2024
Réponse de Management Team le 9 avr. 2024
Dear Jamal,Thank you for taking the time to give us your feedback about your recent stay with us.The team is delighted to know that you had an unforgettable stay with us and that our staff provided you with excellent service. We hope we can welcome you back soon. Kind regards,Management team

10/10 Excellent

Rekha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great stay. Friendly staff.
Séjour de 1 nuit en mars 2024
Réponse de Management team le 5 avr. 2024
Dear Rekha,Thank you for your feedback about your recent stay with us at Aloft Dubai Airport.We are delighted to hear that you had a wonderful experience with us.It is delightful to hear that all our associates made you feel welcomed and at ease, which is something we always strive for.We are looking forward to welcoming you back soon!Kind regards,

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a nice stay away from the busy city. Conveniently located 5 mins to the airport. Very quiet. The rooms are spacious, while as breakfast is okay.
Séjour de 4 nuits en mars 2024
Réponse de Management team le 4 avr. 2024
Dear Tracy,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.We hope we can welcome you for a more extended period next time. Kind regards,

10/10 Excellent

Colene

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Very late check in but service very helpful and attentive. Room is clean and very comfortable and excellent value for money
Séjour de 1 nuit en mars 2024
Réponse de Hotel management le 1 avr. 2024
Dear Colene,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities.We hope we can welcome you for a more extended period next time. Kind regards,

10/10 Excellent

SHUNICHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 9 nuits en mars 2024
Réponse de Management team le 27 mars 2024
Dear Shunichi,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Sriram

Les points forts : Propreté, personnel et service, équipements
Easy access from airport. Great friendly staff. Good breakfast buffet options. Free shuttle to airport and Mall. Great bar. Construction ongoing,was loud in the lobby,rooms were quit though
Séjour de 1 nuit en mars 2024
Réponse de Management team le 19 mars 2024
Dear Sriram,Thank you for your feedback about your recent stay with us.We are delighted to hear that you enjoyed our rooms and facilities as well as our breakfast buffet.Unfortunately we are currently being affected by nearby roadside construction works, however we have been assured that this is a temporary issue which will be recovered shortly. In the meantime we value your comments and will use them to improve our guest services in the future. We look forward to welcoming you back again soon for a pleasant stay! Kind regards,

2/10 Horrible

UPINDER

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
There was no WATER in hotel and they gave choice to take shower in there sister hotel next street
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Upinder,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the water shortage. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Sincerely,

10/10 Excellent

Jermaine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Dear Jermaine,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

8/10 Bien

UGO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 15 mars 2024
Dear,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

8/10 Bien

Nadine

Séjour de 1 nuit en mars 2024
Réponse de Management team le 1 avr. 2024
Dear Nadine,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

6/10 Satisfaisant

Tamer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facility is good, staff are friendly, food is poor.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 7 mars 2024
Dear Tamer,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your concern with the management in charge and we are working on fixing this issue as soon as possible. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

4/10 Médiocre

zammy

Voyage en couple
Poor quality towels
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Zammy,Thank you for the feedback. We are disappointed to hear about your experience, and we apologize that our service was not to our usual standard.We have shared your comment about the towels with the management in charge to improve their quality and better serve our valued guests. Only through such feedback can we continue to improve all aspects of our offering.We hope to welcome you again and serve you better.Kind regards,

10/10 Excellent

nirav

Séjour de 2 nuits en février 2024
Réponse de Management Team le 25 mars 2024
Dear Nirav,Thank you for your feedback about your previous stay with us.We hope that we will get to welcome you back soon.Kind regards,

10/10 Excellent

Carrie

Séjour de 1 nuit en février 2024
Réponse de Aloft Dubai Airport le 28 févr. 2024
Dear Carrie,Thank you for taking the time to leave us amazing feedback.Warm regards,

10/10 Excellent

Yinghong

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It is good.
Séjour de 1 nuit en février 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Yinghong,Thanks for your kind words and for leaving us an amazing review!Warm regards,

8/10 Bien

Haider

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Aloft Dubai Airport le 26 févr. 2024
Dear Haider,Thank you for taking the time to leave us a review.Warm regards,

8/10 Bien

Ruhan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Aloft was overall good but we have few glitches like staff said one thing and bus drivers said opposite e.g staff told us there was only drop off to airport and no pick up so we took own cab. Bus driver told us there is pick up and drop off for clients.
Séjour de 6 nuits en février 2024
Réponse de Aloft Dubai Airport le 19 févr. 2024
Dear Ruhan, Thank you for giving us your feedback about your recent stay with us earlier this month. We are glad that you that you generally enjoyed your stay. Please be assured that we have taken note of your comments and are working towards improving it. We hope we will be able to welcome you back to the hotel in the future.Best regards,

10/10 Excellent

Dale

Good Pace with great staff
Nice place for an overnight layover. Quiet and bed is super comfy.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Dale,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,

10/10 Excellent

ZAREEN

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Clean friendly convenient
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Zareen,Thank you for sharing your comments with us. We are delighted the team looked after you, and we hope you can enjoy a more extended stay at our hotel on your next visit to Dubai.Kind regards,