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Avis sur Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3600 Enterprise Dr, Allen Park, MI

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 361 avis sur 901." "
Note des voyageurs de 8 (Bien), d’après 260 avis sur 901." "
Note des voyageurs de 6 (Satisfaisant), d’après 95 avis sur 901." "
Note des voyageurs de 4 (Médiocre), d’après 80 avis sur 901." "
Note des voyageurs de 2 (Horrible), d’après 105 avis sur 901." "

8,0/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible hotel. Book somewhere else!
This hotel was terrible. They did not have the room that we booked even if the hotel wasn’t full. Guests checking before and after were also told they did not have the room they booked. The place was dirty and we had to make our own bed. The pool area was unclean. There were people not staying at the hotel that were roaming in the hallways at night and were eating the breakfast.
Séjour de 2 nuits en août 2023
Réponse de GM le 23 août 2023
Sorry for the inconvenience. We are currently trying to work on our property

8/10 Bien

Marie-Hélène

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff, they do everything they can to please you. However, the traffic was a bit noisy because the room was on the side of the freeway.
Séjour de 2 nuits en novembre 2021
Réponse de GM le 20 nov. 2021
Thank you for staying with us and for your feedback

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À éviter absolument
Le général manager ne nous répond pas à nos demandes de remboursement suite à une double facturation.
Séjour de 3 nuits en janvier 2019
Réponse de cs le 16 mai 2019
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Méprisant
Double facturation, toujours en attente de remboursement, ça dure depuis plus de deux mois... À fuir.
Séjour de 3 nuits en janvier 2019
Réponse de cs le 16 mai 2019
Please give us a call at the hotel to resolve this issue for you. It should not take that long once a refund is applied. We would be happy to resolve. thanks,

2/10 Horrible

Nicolas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Scorned
We are a group of 14 French and stayed at this hotel for 3 nights during the Detroit Auto Show (January 21st to 24th), we booked 7 rooms in May 2018 and paid € 2100 for these 3 nights. Upon our arrival and check-in, the hotel checked out for a second time the three nights which is still € 2100. We noticed this the day of our last day in the Midwest when leaving Chicago to return to France. We contacted by email the general manager to inform him of the situation, he naturally asked us to justify us via our statements of account. We justified our damage and after a lot of exchanges remained mostly unanswered, we learn that our situation is the top priority of GM and that he will commit to pay us back as soon as possible ... Today this It's been two and a half months since we returned home to France, and to date, two rooms out of seven have been reimbursed, since no news, no communication, total disregard, it denotes with a large hotel chain, I find scandalous to take people hostage in this way, it's been almost three months that I have to live with 1500 € of damage. I do not recommend this hotel, go your way, they are serious.
Séjour de 3 nuits en janvier 2019
Réponse de cs le 16 mai 2019
We are happy that we were able to resolve this. I apologize that we were unable to do this in a "faster" fashion. We hope that your group will give us another try next time you are visiting the Detroit area!

8/10 Bien

Vincent, Kensington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property was close to where I wanted to be. The staff was service oriented and were very helpful. There were plenty of towels in the room and the room was clean and ready for occupancy. The corridors could use an update.
Séjour de 1 nuit en mai 2024

8/10 Bien

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice every time I stay!
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Shanelle

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Tanna

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property needs lots of upgrades non accommodating to guests.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Francisco

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty carpets throughout the building.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Krishnan

Voyage en couple
Les points forts : Personnel et service
The room itself was clean, and the linens fresh and clean. The TV worked. Hotel staff were friendly, courteous and helpful. Breakfast was acceptable, but no more. The property itself is fairly run down and needs some TLC. Overall a decent if unpretentious place to stay a couple of nights at an affordable price.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Nicklus, Manhattan

Les points forts : Propreté, personnel et service, équipements
Great service
Séjour de 1 nuit en avril 2024

10/10 Excellent

Kayla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was great staff were nice to work with. Only thing that kinda sucked was that the shower head holder was broke so we had to hold the shower head. Wasn’t a big deal to us just sucked a little bit. Otherwise very clean and breakfast was nice.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sophia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I love everything about this hotel!!! This is my favorite hotel I come here a lot just for a peace of mind
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Antoinlette

Nothing
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Brian

Séjour de 1 nuit en avril 2024

2/10 Horrible

Brandi

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beware of this property very unsafe and dirty. I check into the hotel in the evening. Upon checkin I notice gentlemen loitering in the lobby not to far from the front desk, sitting kinda unseen, but lerking. I was given room 203 on the second floor once entering the room I immediately notice the curtain on window are missing and room is very outdated and has a musty smell the room is facing the back parking and a truck sitting within view of the window curtians. I go to the front desk to let them know and request a new room, the receptionist advised Im sorry im busy, I cant step away. I dont need you to come see the missing curtains. I just need a new room that has curtians for privacy. So I go back to room 203 and take pictures and go back to the front and Im finally given another room. I get a new room 218. Once in the room I notice the room also has a musty smell and crumbs on the desk chair, night stand upon wiping down the night stand with lysol wipes I notice blood all over the gold bed skirt on one of the beds. The blood was all along the bed gold bed skirt. Some of the blood looked new and some looked old. I immediately get my things and leave the room to check out after getting a second room within 15min. I requested a refund and was advised to call back in the morning and request to speak with Tyler. I call the following morning left a message no callback. This by far is the dirtiest hotel i have every stayed at. There were also men loitering in the parking.
Séjour de 1 nuit en avril 2024
Réponse de Tyler D. le 11 avr. 2024
Thank you for taking the time to fill out this survey.Your feedback is important to us.

2/10 Horrible

Yahaira

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The fire alarm goes off early Saturday morning. I make my way down to the lobby and people are eating breakfast like nothing happened. Not one single employee gave instructions or information about what’s happening. Later that night the water in the shower was freezing cold… mind you I had only timed the hit water on.
Séjour de 2 nuits en avril 2024
Réponse de Tyler D. le 11 avr. 2024
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10/10 Excellent

Andrew

Séjour de 1 nuit en avril 2024

4/10 Médiocre

TIffani

Voyage en famille avec de jeunes enfants
Microwave did not work, staff unhelpful no towel by pool 2 hr wait
Séjour de 1 nuit en mars 2024
Réponse de Tyler D. le 11 avr. 2024
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10/10 Excellent

Raymond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The complimentary breakfast was delicious.I will be back.
Séjour de 2 nuits en mars 2024
Réponse de Tyler D. le 2 avr. 2024
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4/10 Médiocre

Christina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
This is a nice property but it needs a renovation. The jacuzzi suite I stayed in had tape on the walls like there was a party, there was water in the jacuzzi, there were scuffs all over the walls (needs to be patched up and repainted), no remote to the fireplace, the tv hides a mess behind it, the pool looked dirty(green).
Séjour de 1 nuit en mars 2024
Réponse de Tyler D. le 2 avr. 2024
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4/10 Médiocre

Jaylan

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DO NOT STAY HERE!!! I was without a door knob for 4 days on the bathroom i kept asking and they did nothing for it. Also when you request towels they didnt bring them or when you went to the desk the would want you to carry wet dirty towels to the front desk!!!!! THIS PLACE WAS A HOT MESS
Séjour de 3 nuits en mars 2024
Réponse de Tyler D. le 2 avr. 2024
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2/10 Horrible

Shalimar

Séjour de 1 nuit en mars 2024

4/10 Médiocre

Monique

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Khalid

Voyage d’affaires
Les points forts : Propreté et personnel et service
Dated, old interior with musty old carpet. Keys kept on not working. I had to change them twice and only stayed here 2 days
Séjour de 2 nuits en mars 2024
Réponse de Tyler D. le 2 avr. 2024
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8/10 Bien

Parnell, San Antonio

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice
Séjour de 2 nuits en février 2024
Réponse de Tyler D. le 2 avr. 2024
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4/10 Médiocre

Priyanka

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Tyler D. le 2 avr. 2024
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2/10 Horrible

Yasmine

Séjour de 1 nuit en mars 2024
Réponse de Tyler D. le 2 avr. 2024
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10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté et équipements
Staff very nice
Séjour de 1 nuit en mars 2024
Réponse de Tyler D. le 8 mars 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

2/10 Horrible

Amena

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tyler D. le 8 mars 2024
Thank you for taking the time to leave a review on your stay. Your feedback is very important to us.

4/10 Médiocre

angelica

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room was not what I expected and my jetted tub was cracked and my sheets where stained and holes in the walls
Séjour de 1 nuit en février 2024
Réponse de Comfort Inn le 28 févr. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Horrible

Lamont

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty bed skirt, wrinkled sheets, extremely bad odor, dirty tub, roach on the wall, leftover food from past guests in the refrigerator, had to reactivate key cards every time we came back in the hotel. Remote control to the tv worked sometimes. No access to the alleged wifi.
Séjour de 4 nuits en février 2024
Réponse de Comfort Inn le 28 févr. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us. We will be looking into these issues.

6/10 Satisfaisant

gena

Séjour de 1 nuit en février 2024
Réponse de Tyler D. le 2 avr. 2024
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10/10 Excellent

Juan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Tyler D. le 22 févr. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Satisfaisant

Sarah

Voyage en famille
Les points forts : Personnel et service
It was decent but we got a room with hot tub and it was not big enough for two people. Also the smell of majauana was strong in the halls and in our room.
Séjour de 1 nuit en février 2024
Réponse de Tyler D. le 19 févr. 2024
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10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 1 nuit en février 2024
Réponse de Tyler D. le 19 févr. 2024
Thank you for taking the time for completing the survey for your stay with us. Your feedback is important to us.

2/10 Horrible

Erin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bed bugs. Actually alive and crawling in the sheets. Shower cap left under a pillow. We left after an hour. Staff was nice and understanding. They issued a refund
Séjour de 2 nuits en février 2024
Réponse de Comfort Inn and Suites Staff le 9 févr. 2024
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4/10 Médiocre

Nathan

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Light bulbs didn’t work. Room was Sus
Séjour de 1 nuit en février 2024
Réponse de Comfort Inn and Suites Staff le 5 févr. 2024
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10/10 Excellent

Jose

Les points forts : Propreté et personnel et service
Everyone is very nice
Séjour de 1 nuit en février 2024
Réponse de Comfort Inn and Suites Staff le 9 févr. 2024
Thank you for taking the time to complete this survey on your recent stay with us.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
The person above me had music loud from the time I arrived until i left. I called the front desk from 6-8 no answer I finally got up went down to desk told lady she said she would take care of it maybe she could not find the person but i find that hard because ahe knocked on the doors yesterday to find bad kids ao she could have knocked or even went up there to find the noise very disappointed
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Horrible

Froylan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The TV's and phones did not work so we had to walk to the front desk via the outdoors (multiple entrances) to try to get our room swiched in sub zero temperature. Everything in the room was dusty and felt dirty, you can tell they have not done a deep clean in a while. Rooms have super dim lighting and location is sucluted making it feel unsafe/creepy. When addressing these conserns with Comfort Inn & Suites would not accomidate a new room or refund. Will never go back!
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Satisfaisant

Skeeter

Voyage en groupe
Les points forts : Personnel et service et confort de la chambre
Nice staff
We spent the night to go to the Lions game. The staff was amazing. The cable was out due to the weather. The room was ok.
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
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2/10 Horrible

Devon

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

2/10 Horrible

Lisa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not the best neighborhood
Séjour de 1 nuit en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
Thank you for taking the time to complete this survey on your recent stay with us. Your feedback is important to us.

6/10 Satisfaisant

Maryren

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
unexpected let down
This was a 2 day mini vacation with the kids. we love going to this particular hotel location. unfortunatly or stay was not that good this time. The windows had cracks in the seal and the windows were all wet, which adds to the next issus of the mold, there was mod all on the walls and curtain and darkening blinds in the room. like i said in the begining, love this hotel but just a bad room this time.
Séjour de 2 nuits en janvier 2024
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
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6/10 Satisfaisant

Casey

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room had rice left on the table. Half roll of toilet paper in the whole room. Locked me out of my room after day 1 had to walk in the cold to go get my key to work. Parking lot filthy. Hallways dirty.
Séjour de 2 nuits en décembre 2023
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
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10/10 Excellent

Delmonique

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful and Safe
Séjour de 2 nuits en décembre 2023
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
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4/10 Médiocre

TaShell

Séjour de 2 nuits en décembre 2023
Réponse de Comfort Inn and Suites Staff le 29 janv. 2024
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2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Was not very clean in need of updates immediately and service was horrible toilet was clogged was told to come get a plunger and fix it myself. Use to be very nice I suggest new management and decor update..
Séjour de 1 nuit en décembre 2023
Réponse de Comfort Inn and Suites Staff le 5 févr. 2024
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