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Avis sur Radisson Blu Hotel East Midlands Airport

4 out of 5
Radisson Blu Hotel East Midlands Airport
Herald Way, Pegasus Business Park, East Midlands Airport, Derby, England

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 631 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 265 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 63 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 26 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1003." "

9,4/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

ERIC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Chris, Reservations le 4 mars 2024
Eric,Thank you for your excellent review, I am delighted you enjoy your stay.Kind Regards, Chrs

8/10 Bien

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BON HOTEL
Très bon hotel. Les chambres sont confortables et bien meublées. Bonne literie ; tout pour un séjour agréable. Un - : le petit déjeuner qui manque un peu de fraicheur. Mais je retourne toujours avec plaisir dans les Radisson Blue.

8/10 Bien

Jess

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alexander

Séjour de 1 nuit en avril 2024

10/10 Excellent

Babatunde

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en avril 2024
Réponse de Chris, Reservations le 17 avr. 2024
Bbatunde,Thank you for you for your 5/5 review, I am delighted to see you enjoyed your stay with us. Kind Regards, Reservations, Chris

10/10 Excellent

Justin, Stalbridge

It was clean and tidy as you would hope from such a company, serviced our needs, did not exceed any expectation.
Séjour de 2 nuits en mars 2024
Réponse de Chris, Reservations le 11 avr. 2024
Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient hotel for East Midlands Airport. All expected facilities available, with fast and attentive service in reception, bar and restaurant.
Séjour de 1 nuit en mars 2024
Réponse de Chris, Reservations le 11 avr. 2024
Maria,Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay, and it was the perfect start to your holiday! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Excellent

michael

Voyage en famille, Voyage en couple
Lovely hotel, great service, convenient location
Séjour de 1 nuit en mars 2024
Réponse de Chris, Reservations le 11 avr. 2024
Michael,Thank you for your review, I am delighted to read that you enjoyed your stay! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Excellent

Rajinder

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mars 2024
Réponse de Chris, Reservations le 20 mars 2024
Rajinder,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

8/10 Bien

Nigel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
I find the hotel does what it says on the package. However there were 2 things that let the hotel down were: 1 of the lift failed on numerous occations to accept my key card to select my floor. There were 4 people in the lift and none of the key cards worked. A guest said it has been like this for some time And Secondly, when i arrived numerous people were smoking in front of the entrance so you had to walk through their cigarette smoke. As there was no ashtray they stubbed out their cigarette on the floor so going out you walk over cigarette stubbs. The management can easily fix both issues
Séjour de 2 nuits en février 2024
Réponse de Chris, Reservations le 4 mars 2024
Nigel,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us. I am pleased to report that the lift issue has now been sorted, our smoking area is the other side of the wall by the entrance, and not in front of it. Our team always try where possible to remind people and direct people to this area away form the path to the front doors. I do hope you will have the opportunity to stay again in the future.kind Regards, Chris, Reservations

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant
Séjour de 1 nuit en février 2024
Réponse de Chris, Reservations le 4 mars 2024
Matthew,Thank you for your review, I am glad you enjoyed your stay with us.Kind Regards, Chris, Reservations

2/10 Horrible

Jonathan

Séjour de 1 nuit en février 2024
Réponse de Chris, Reservations le 4 mars 2024
Jonathan,I am sorry that you did not enjoy your stay with us, if you would like to contact the hotel, I would be delighted to hear how we could improve your stay,Kind Regards, Chris Reservations

8/10 Bien

Alexander

Séjour de 1 nuit en janvier 2024
Réponse de Chris, Reservations le 20 mars 2024
Alexander,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

8/10 Bien

Anthony

Séjour de 2 nuits en janvier 2024
Réponse de Chris, Reservations le 4 mars 2024
Anthony,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 Excellent

PM

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good Overnight Stay
Overnight stay in a comfortable bed, the room was very clean and had all the facilities I would expect with simple heating control. The buffet style breakfast was cooked just how I like it and the staff were friendly, polite and helpful.
Séjour de 1 nuit en janvier 2024
Réponse de Chris, Reservations le 4 mars 2024
PM,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Chris, Reservations le 15 janv. 2024
James,Thank you for your review!Kind Regards

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Chris, Reservations le 15 janv. 2024
Nicola,Thank you for your review!Kind Regards

10/10 Excellent

Karolyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Chris, Reservations le 15 janv. 2024
Karolyn,Thank you for your review!Kind Regards

10/10 Excellent

Darren

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Family Stay
Second stay here at Christmas and despite the Hotel being busy we had a wonderful stay. The room was great and the pool access much appreciated. The Gym and Pool is a very good facility. Thank you, we'll be back.
Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Darren,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us!Kind Regards

10/10 Excellent

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, tidy rooms, comfortable beds, nice view from the runway view room, dinner abd breakfast very nuce. Friendly, helpful, efficient staff.
Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Christine,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us and you were well looked after !Kind Regards

8/10 Bien

SHARLENE

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Sharlene,Thank you for your review!Kind Regards

8/10 Bien

Judit

Voyage en couple
Les points forts : Équipements
Location is all right if you plan flight from / to East Midlands Airport or a couple if days spent in Nottingham area.
Séjour de 2 nuits en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Judit,Thank you for your positive review! I am glad that you enjoyed your stay with us.Kind Regards

4/10 Médiocre

Miss

Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Sharlene,Thank you for your review!Kind Regards

2/10 Horrible

Elie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
They were not helpfull
Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Elie,I am sorry that you did not enjoy your stay with us!Kind Regards

10/10 Excellent

Craig

Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Matt,Thank you for your review.Kind Regards

6/10 Satisfaisant

Rebecca

Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Matt,Thank you for your review.Kind Regards

8/10 Bien

Matt

Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 15 janv. 2024
Matt,Thank you for your review.Kind Regards

10/10 Excellent

Michelle

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Michelle,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 Excellent

Mark

Séjour de 1 nuit en décembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Mark,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

4/10 Médiocre

Darren

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
So disappointing
Ive stayed at this hotel many times and always enjoyed my stay. However on my last stay in Nov 2023, I was shocked at the poor service and staff levels. Checking in/out was extremely slow, the bar was slow despite not being busy as was the restaurant. What really disappointed me was the lack of staff and problem ownership, my room on the 1st floor had no temperature control, despite even turning the heating/cooling system off, the room was like a sauna, totally unbearable. I phoned reception 3 times, no one answered. I eventually went down to reception and was reluctantly given another room on the same floor that was also not much better but as it was too late and felt I had no choice but to put up with it. When I mentioned this when checking out I was told "yeah ok we'll let maintenance know". For the cost and reputation of staying at a Radison Blu im sure they should be looking after their customers in a more professional manner. So in light of this very disappointing stay I will not be staying at this hotel again.
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Darren,Thank you for you review, I am sorry to hear of the issues with your room, and that we were unable to resolve these for you. Your review has been brought to the attention of all the Heads of Departments within the hotel, to ensure this experience is not repeated!Kind Regards

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thank you
Nice hotel, good bar, excellent breakfast
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
David,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

6/10 Satisfaisant

Allan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room 417 overlooks airport. Noise and vibration every time a plane takes off. Worse nights sleep in a hotel this year
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Allan,Thank you for your review, this is not a complaint we have had previously from this room, however changes in the operation of the airport (which way the planes land and take off) can impact differences in conditions.Kind Regards

10/10 Excellent

Elizabeth

Voyage en famille, Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
5.45am hotel shuttle bus going to the airport with 2 passengers - 3 of us going to the airport and they couldn't take us as well due to the service being for park and stay passengers only. There was no-one else in reception - come on Raddison just a bit jobs worth
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Elizabeth,I am sorry you were disappointed about the shuttle service, temporarily we are restricted on who we are allowed to let use the service, this is something we are working on getting resolved, and hope to have an improved service shortly.Kind Regards

10/10 Excellent

Jon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really pleasant stay. Food was great. Will stay again.
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Jon,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice stay
The room is clean, staffs are nice.
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 5 déc. 2023
Angela,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

8/10 Bien

Ralph

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Is more of a business hotel for meetings etc
Séjour de 1 nuit en novembre 2023
Réponse de Chris le 16 nov. 2023
Hi Ralph,Thanks for your review! I am glad to see you enjoyed your stay.Kind Regards,Chris, Reservations

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Chris le 16 nov. 2023
Alison,Thank you for your excellent review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Excellent

Ben

Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 8 nov. 2023
Thanks Ben, I am delighted to hear you enjoyed your sat with us!

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 8 nov. 2023
Thanks Joanne, I am delighted to hear you enjoyed your sat with us!

10/10 Excellent

Tian

Réponse de Chris, Reservations le 8 nov. 2023
Thanks Tian, I am delighted to hear you enjoyed your sat with us!

8/10 Bien

Anthony

Séjour de 1 nuit en novembre 2023
Réponse de Chris, Reservations le 8 nov. 2023
Thanks Anthony, I am delighted to hear you enjoyed your sat with us!

10/10 Excellent

Scotia

Séjour de 1 nuit en octobre 2023
Réponse de Chris, Reservations le 8 nov. 2023
Thanks Scotia, I am delighted to hear you enjoyed your sat with us!

8/10 Bien

sean

Séjour de 2 nuits en octobre 2023
Réponse de Chris le 25 oct. 2023
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Excellent

Sean

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent rooms and a fantastic welcome
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 25 oct. 2023
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy stay
Modern, clean and a good selection of breakfast - Also no car or airplane noise whatsoever
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 25 oct. 2023
Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Excellent

Lydia

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Beautiful and Clean
Very clean, spacious, beds are comfortable Staff are friendly especially Luca The lobby was the best part 24 hours open
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 25 oct. 2023
Lydia,Thank you for your great review, I am glad you enjoyed your stay and was well looked after by the team!Kind Regards, Chris, Reservations

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely bright modern design, welcoming staff,good food v pleasant atmosphere
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 25 oct. 2023
Catherine,Thank yo for your review, I am delighted to hear you enjoyed your stay and were well looked after by the team!Kind Regards, Chris, Reservations

6/10 Satisfaisant

Timothy, Clarksburg

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This hotel is one of the most expensive properties in the area and seemed to be a good fit based on location and being a well-known hotel chain. Overall though, my experience was mixed. Good parts were the breakfast which was well priced with a good selection of food options and friendly staff. The room itself was OK with clean bedding and overall the room hygiene was OK. Less good things was the check-in - apparently early check-in is not a thing at this hotel, which is a bit odd/unhelpful with the hotel being located at an airport. Second was the rather off-hand way I was treated when I asked about early check in, like I was interrupting the front desk person from a more important task. The check-in desks are rather small tables at the end of the reception area and seemed a little odd. When I finally checked in later in the evening, I did have to wait a few minutes while the check-on person finished a conversation with someone else that did not sound hotel/work related. The front desk did not mention where the restaurant for breakfast was located or what times the restaurant opened. Finally the room was a bit spartan at this price point and the heat/cool didn't seem to work right, so the room was quite cold. This hotel may work for someone needing a place to crash before an early flight from East Midlands Airport. For me though, this hotel is somewhat unimpressive and I do not plan to return.
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 12 oct. 2023
Timothy,Thank you for taking the time to review your stay with us and provide feedback on your experience, feedback that is constructive like yours is very important to us. I am sorry that you felt the Front Office team were not as attentive on this occasion as our normal standard, I am also sorry that were unable to accommodate your early check in on this occasion, having looked at your reservation I can see that we were fully booked the night before, resulting in fewer rooms being ready before our standard check in time.I do hope we can welcome you back in the future for a more polished stay,Kind Regards, Chris, Reservations

8/10 Bien

Jayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, clean room, hotel conveniently close to the airport.
Séjour de 1 nuit en octobre 2023
Réponse de Chris le 12 oct. 2023
Jayne,Thank you for your review, I am delighted to see that you enjoyed your stay with us!!Kind Regards, Chris, Reservations